Maryam was extremely helpful, professional and friendly and made our visit super easy. We never would have guessed it was her first week working here unless she had said! Thanks so much for all your h... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 6a Marches Mall , The Thistle Shopping Centre, FK8 2EA Stirling, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Caitlin understood the reason for my visit and explored ways to resolve the issue. To my satisfaction.
L'entreprise a répondu
Callum was a top class guy with admirable people skills making my son who has adhd open up and talk to him about our upcoming football trip away. Callum helped me with my SIM card issue and the other... Voir plus
L'entreprise a répondu
I am an elderly disabled customer and was treated with respect and great patience from staff member Susie making my visit a pleasant one. If I could I would have given her 10 stars. She fully underst... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Opérateur de réseau mobile
- aussi dans
- Entreprise de télécommunications
- Fournisseur de connexion internet
- Magasin de téléphonie mobile
- Service internet et téléphone
À propos de Vodafone UK - Stirling
Écrit par l'entreprise
Coordonnées de contact
Unit 6a Marches Mall , The Thistle Shopping Centre, FK8 2EA, Stirling, Royaume-Uni
4,9
Excellent
205 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Les gens ont aussi consulté
EXCELLENT EXPERIENCE
The staff were polite while I waited for my turn ( it was lunchtime)
When I was seen LUCY was SUPERB.
She knew her job and helped me through a speedy remedy.
SHE IS A VERY CAPABLE YOUNG LADY
20 septembre 2024
Avis spontané
Réponse de Vodafone UK - Stirling
Hey Lorna,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Stirling
I was in the Stirling store to get a replacement handset for my elderly mother.
Suzie was very helpful and
made sure that the handset was fully working and up to date before we left the store.
Can't fault the service in any way.
7 septembre 2024
Avis spontané
Réponse de Vodafone UK - Stirling
Hi there,
It's great to hear about this recent experience, thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Problem with phone charges
I had a very worrying and difficult situation regarding my phone charges.
Lucy a staff member in the Stirling store
Was very efficient and patient as problems arose and thankfully she solved the problems for me. I was very grateful to her!!
10 septembre 2024
Avis spontané
Réponse de Vodafone UK - Stirling
Hi Janet,
Thanks for taking the time to write such a great review! We're delighted that Lucy was able to reassure you and get your query resolved. This is what we aim for 🙂 If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Helpful and friendly
Lucy was extremely helpful and thorough, and willing to take as long as I needed to get things sorted. Warm and friendly manner.
16 août 2024
Avis spontané
Réponse de Vodafone UK - Stirling
Hi Amanda,
Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us and Lucy getting everything sorted.
If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.
Thanks,
The Vodafone Social Media Team
went into vodafone today
went into vodafone today, lucy who assisted us was lovely and helped our every need. she worked out the cheapest and best deal possible for us and we left very happy and satisfied.
1 septembre 2024
Avis spontané
Réponse de Vodafone UK - Stirling
Hi Megan,
This is a great review for Lucy. We’re glad to hear you found the best option for you when visiting the store.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks,
Vodafone Social Media team
Good service
Lucy was very helpful, explained all the options and made sure we got the most appropriate package available.
28 août 2024
Avis spontané
Réponse de Vodafone UK - Stirling
Hi Gordon,
We’re glad to hear you found the best for you when visiting the store. Thanks for your review.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Lucy was very efficient and pleasant so…
Lucy was very efficient and pleasant so nice to see a smiling face well done Lucy
27 août 2024
Avis spontané
Réponse de Vodafone UK - Stirling
Hi Alison,
Thanks for taking the time to write such a great review! This is exactly what we love to see. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
My experience today in the Stirling…
My experience today in the Stirling vodafone store was fantastic. Lucy the advisor found the best deal for me and presented different options. Listened to what I wanted in my package and was very helpful.
18 août 2024
Avis spontané
Réponse de Vodafone UK - Stirling
Hey Alistair, This is awesome to see. I'm glad Lucy was able to find you the perfect plan 😊
Thanks for your feedback, The Vodafone Social Media team
Was in the stirling branch today and…
Was in the stirling branch today and Lucy went above and beyond to help staying 1 hour after her finishing time can't thank her enough 😊
11 août 2024
Avis spontané
Réponse de Vodafone UK - Stirling
Hi Nicole,
Thank you for your review and feedback for Lucy .
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Lucy
Lucy, was great! She was a massive help was able to assist in the right direction! She has great customer service and social skills and was able to answer everything asked or any queries that I had!
Overall awesome experience and a 10 star
For Lucy!
7 août 2024
Avis spontané
Réponse de Vodafone UK - Stirling
Hey Abishek,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
All options were explained to me so I…
All options were explained to me so I could make my choice
Lucy was great
7 août 2024
Avis spontané
Réponse de Vodafone UK - Stirling
Hey Mick,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very Helpful and Dedicated
Very Helpful
Lucy, who was serving me, showed me different phones, according to what I was looking for. I now have the phone S23, and I am very happy with it.
At the same time, we talked about updating my broadband, which has proved challenging. Lucy has tried to get this to go through, and had other members of staff helping. Still waiting. It has been handed over.
I think Lucy and the team at Vodafone Stirling have all gone over and beyond with their helpfulness.
24 juillet 2024
Avis spontané
Réponse de Vodafone UK - Stirling
Hi Gillian,
These are lovely kind words of feedback for Lucy. Thanks for taking your time to provide this feedback. We ca take a look into what's happening with the broadband line. Please send us a message through Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Friendly, Helpful service in Stirling
I visited the Stirling Vodafone after my son left his phone in Turkey. The customer advisor - Lucy- was fantastic- she was so engaging and professional as she sorted everything out. We were so impressed and delighted to receive the same level of service when we returned a couple of weeks later to the same store to arrange my daughter’s upgrade. The perfect ambassador for your company.
12 juillet 2024
Avis spontané
Réponse de Vodafone UK - Stirling
Hello,
It's lovely to hear about the positive experience which you received in store from Lucy, and we appreciate you taking the time to leave a review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Friendly and helpful service
When I got to the store with a number of queries, Lucy wad very patient, professional, friendly and helpful making my visit easy and I left with everything dealt with.
24 juillet 2024
Avis spontané
Réponse de Vodafone UK - Stirling
Hi Belinda,
Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us and how Lucy helped.
If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.
Thanks,
The Vodafone Social Media Team
Changing company
I was dealt with by Lucy in the Stirling branch who explained the whole process of changing from one phone company to Vodafone in a manner that was so easily understood
26 juillet 2024
Avis spontané
Réponse de Vodafone UK - Stirling
Hi John. Thank you for your review for Lucy. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vodafone employee Lucy
Vodafone employee Lucy very knowledgeable and very helpful , great experience, great customer service,
16 juillet 2024
Avis spontané
Réponse de Vodafone UK - Stirling
Hello, Jim,
Thanks for letting us know what an amazing job Lucy did at getting everything sorted for you!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Knowledgeable and friendly
Knowledgeable, lovely manner,
inter-personal skills were excellent.
16 juillet 2024
Avis spontané
Réponse de Vodafone UK - Stirling
Hi Ian,
Thank you for the positive feedback, we're delighted you had a great experience.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Lovely experience with Ronnie
Got my phone sorted from this store last year and dealt with Ronnie. Came back after having a great experience the first time and fortunate enough to be served by him again to get my broadband sorted this time.
Was in and out of the store in 15 minutes and Ronnie was lovely in making sure I understood everything and that I’d be able to connect my devices once the new router arrived.
14 juillet 2024
Avis spontané
Réponse de Vodafone UK - Stirling
Hi Margo,
Thank you very much for the 5 star review! I'm glad you had such a great experience with, Ronnie, and managed to get the broadband sorted.
If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl
Thanks,
The Vodafone Social Media Team
Vodafone stirling…
2nd time ive visited vodafone in Stirling and both times I've been lucky enough to get Alysha. This lady goes above and beyond to help out . Nothing is a problem. Thankyou
9 juillet 2024
Avis spontané
Réponse de Vodafone UK - Stirling
Hi Graeme,
It's great to hear about the positive experience which you had with Alysha. We appreciate you taking the time to write in a review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Vodafone Stirling - replacement phone
Really pleased with the service from Lucy, who was knowledgeable, friendly and kept me informed throughout. She knew her products and remained patient even though Vodafone's internal system was slow and trying. Bottom line is that I got the new phone I required and the service was second to none.
4 juillet 2024
Avis spontané
Réponse de Vodafone UK - Stirling
Hi Andy,
Thank you for your review and great feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
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