Weston Homes Plc Avis 

1 003
•
TrustScore 4.5 sur 5

4,5

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Noté 5 sur 5 étoiles

Team at Weston Homes are very helpful through the buying process. They understand the buyer is on a journey and they make it as smooth as possible with good communication and support. Sean/Lucy/ Cec... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Completely Professional and yet personal experience. Valerie knows her stuff. We found her to be knowledgeable and thorough, completely up to date on spec and legal requirements. Easy to deal and all... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I visited Abbey Wharf and everything looked great, from the areas to the finishes. The sales consultant was also very attentive and went through all the details with us.

L'entreprise a répondu

Noté 3 sur 5 étoiles

There's been no water for 2 days at Abbey Quay Barking. Whilst they sent an email around stating they are aware of the issue, engineers who have come over have failed to fix it. Whilst I u... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Promoteur immobilier

À propos de Weston Homes Plc

Écrit par l'entreprise

Welcome to the official Trustpilot page of Weston Homes - one of the major property developers in the South East of England

Weston Homes was formed in 1987 by Bob Weston, establishing what has now become one of the major property developers in the South East of England.

Built with passion, delivered with pride.

Weston Homes has established a reputation for high quality design and build standards, delivered with a passionate desire to make a genuine difference to the lives of our customers and to leave a legacy of which we are justly proud. Continually re-assessing the marketplace, Weston Homes has combined the traditional skills of house-building with the ever-expanding opportunities created by new technology.

The company has taken a revolutionary approach to property development - many of our properties’ components are now pre-manufactured and tested in our own carefully controlled Weston-run factory, rather than on site. This enables the efficient fitting at a late stage of construction of fixtures such as kitchen worktops, wardrobes and bathroom vanity units which incorporate bespoke basins, storage cabinets and associated plumbing. This minimises wasted materials whilst maximising the quality of our brand new homes.

Weston Homes provides properties to exceed the expectations of purchasers both in terms of quality and value for money. Projects are hugely varied, ranging from select housing developments to large-scale city apartment complexes of many hundreds of homes. As well as new-build, the company has extensive experience of refurbishment and restoration work, breathing new life into historic and Listed buildings to give new purpose to Britain’s architectural heritage.

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4,5

Excellent

TrustScore 4.5 sur 5

1 k avis

5 étoiles
4 étoiles
3 étoiles
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1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 81 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,5

Tous les avis

(1 003)

166 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Smooth process with Weston Homes Sales Team

I had a fantastic experience with the Abbey Quay Weston Homes sales team — Liliana, Lisa, Harriet, and Richard were all absolutely wonderful. The entire process, especially post-completion, was smooth, efficient, and stress-free. Everyone was professional, responsive, and genuinely helpful at every stage. I really appreciate the team’s attention to detail and friendly communication. Thank you all for making the journey so seamless and positive!

30 octobre 2025
Avis spontané
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Réponse de Weston Homes Plc

Thank you for your review. We are so pleased you have had a positive customer experience with the team at Abbey Quay and will share your comments with Liliana, Lisa, Harriet and Richard.

Noté 5 sur 5 étoiles

Weston Homes are unbelievably.

Great experience buying a property with Westons Homes, I m very much happy buying a property with weston Homes, the Property I buyed with Weston Homes is unreal for me, everything is pin point perfect, anyone can't ask anymore then this, I believe I m very lucky to own a property in Westons Homes. I m greatful to the Weston Homes.

9 novembre 2025
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Réponse de Weston Homes Plc

Thank you for your review. We are delighted you have had a positive customer experience at The Venue. We will share your comments with them.

Noté 5 sur 5 étoiles

Really great experience at Weston…

Really great experience at Weston Homes.
Lilian was brilliant.

8 novembre 2025
Avis spontané
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Réponse de Weston Homes Plc

Thank you for your review. We are so pleased you have had a positive experience with the team at Abbey Quay and will share your comments with Liliana.

Noté 5 sur 5 étoiles

Very helpful

Customer service and welcoming attichete and very helpful.

4 novembre 2025
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Réponse de Weston Homes Plc

Thank you for your review. We are so pleased you have had a positive experience with the team at The Venue and will share your comments with them. We wish you every happiness in your new home.

Noté 5 sur 5 étoiles

Excellent sales office team and…

Excellent sales office team and customer service. We feel really supported throughout the whole process. Thank you to everyone involved.

4 novembre 2025
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Réponse de Weston Homes Plc

Thank you for your review. We are delighted you have had a positive experience with us at Thornwood Park and our Customer Service team. We will share your comments with them.

Noté 5 sur 5 étoiles

Excellent!

Excellent!

I'm very satisfied with my apartment and received all the assistance I needed when purchasing it. Lee, from the Weston Home sales office, was very kind and helpful, especially when I had to sell my apartment to buy this one on Caxton Road. The experience was overall positive, and all my questions were addressed with expertise and kindness.

Max :))

7 novembre 2025
Avis spontané
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Réponse de Weston Homes Plc

Thank you for your review. We are so pleased you have had a positive customer experience with the team at Caxton Square and will share your comments with Lee. We wish you every happiness in your new home.

Noté 5 sur 5 étoiles

Awesome

Liliana is a very kind person, knowledgeable and very patient.

6 novembre 2025
Avis spontané
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Réponse de Weston Homes Plc

Thank you for your review. We are delighted you have had a positive customer experience with us at Abbey Quay. We will share your comments with Liliana.

Noté 5 sur 5 étoiles

Amazing person

Lilliana is very knowledgeable, polite, entertaining and engaging. Really helping us through this process ensuring we make the right decision. She needs bonus.

6 novembre 2025
Avis spontané
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Réponse de Weston Homes Plc

Thank you for your review. We are so pleased you have had a positive customer experience with the team at Abbey Quay and will share your comments with Liliana.

Noté 5 sur 5 étoiles

Couldn’t have had a better experience…

Couldn’t have had a better experience with Penny and Martina at Weston - we’ve just moved into our new property at Gun Hill and it’s amazing, both of them made the process straight forward and they’ve been patient and attentive through our issues.

20 octobre 2025
Avis spontané
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Réponse de Weston Homes Plc

Thank you for your review. We are delighted you have had a positive customer experience with us at Gun Hill Park. We will share your comments with Penny and Martina.

Noté 5 sur 5 étoiles

This is based on the support we…

This is based on the support we received from Elaine Macgowan, she was fantastic very supportive. She was in touch with us while we had a technical fault in one of the bathrooms and managed to send someone on Halloween Friday evening to stop the running water and by Tuesday had someone down to replace the faulty unit.

31 octobre 2025
Avis spontané
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Réponse de Weston Homes Plc

Thank you for your review. We are delighted you have had a positive experience with our Customer Service team. We will share your comments with Elaine.

Noté 5 sur 5 étoiles

Transparent and helpful

Lisa was particularly helpful, made us feel very welcome and was clear with all information.

1 novembre 2025
Avis spontané
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Réponse de Weston Homes Plc

Thank you for your review. We are so pleased you have had a positive customer experience with the team at Abbey Quay and will share your comments with Lisa.

Noté 5 sur 5 étoiles

Lisa was great

Lisa was great! She helped us with time, care and attention, answered all our questions and we are excited to buy with Weston Homes.

1 novembre 2025
Avis spontané
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Réponse de Weston Homes Plc

Thank you for your review. We are so pleased you have had a positive experience with the team at Abbey Quay and will share your comments with Lisa.

Noté 5 sur 5 étoiles

Highly Recommended

We recently completed on a flat at The Venue (Hayes) and the sales representative Simon was excellent. He was professional, knowledgable and quick to respond throughout the process. The same can be said for Phanta as well who provided exemplary service early in the process.

9 octobre 2025
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Réponse de Weston Homes Plc

Thank you for your review. We are so pleased you have had a positive experience with the team at The Venue and will share your comments with Simon and Phanta. We wish you every happiness in your new home.

Noté 5 sur 5 étoiles

Flexibility and peace while buying a new home

There are couple of reasons I love the whole experience of buying a home with Weston homes - one, the house pretty much comes with everything and you need very little to plan for the extras and the second is the amazing sales folks like Charlie and Kaye - they are exceptional and more important - flexible like I made so many changes to the options and they always accomodate and help you plan it better!!

1 octobre 2025
Avis spontané
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Réponse de Weston Homes Plc

Thank you for your review. We are so pleased you have had a positive customer experience with the team at Thornwood Park and will share your comments with them.

Noté 5 sur 5 étoiles

Our experience with Western Homes has been nothing short of exceptional!

My husband and I were honestly pretty nervous. This was our very first property purchase and the whole process felt a bit overwhelming at times, But from the moment we connected with Judy & Valerie at Western Homes we knew we were in good hands.

Their team was so supportive, kind, and patient with all our questions and worries.

They guided us step-by-step with clear explanations and regular updates, which made everything feel manageable and far less stressful than we ever expected. It really felt like they cared about us and our journey and not just the sale.

After moving in their care didn’t stop. When we noticed a few minor issues they were right there, quick to respond and fix everything efficiently. We still have a couple of small things to finish up, but honestly, they’ve handled everything exactly the way we hoped - friendly, professional, and reliable.

If you’re thinking about buying a home, especially your first one, we can’t recommend Western Homes enough. They made what could have been a scary process feel exciting and joyful. Thanks to them we’re now settled into our New home and loving every moment.

A huge thank you to everyone at Western Homes and the Tayfen Court team for helping us start this incredible new chapter of our lives!

16 octobre 2025
Avis spontané
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Réponse de Weston Homes Plc

Thank you for your review. We are so pleased you have had a positive experience with the team at Tayfen Court and will share your comments with them. We wish you every happiness in your new home.

Noté 5 sur 5 étoiles

Flooring

Sam and Bret installed my wooden flooring and provided an exceptional experience from start to finish. They were professional, friendly, and highly accommodating throughout the process. I’m extremely pleased with the result—thank you, Weston Homes!

9 octobre 2025
Avis spontané
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Réponse de Weston Homes Plc

Thank you for your review. We are delighted you have had a positive experience with us. We will share your comments with them.

Noté 5 sur 5 étoiles

Challenging Issue, Expertly Resolved

I recently purchased a flat at Dylon Riverside with Weston Homes and initially faced a challenge fitting my sofa in the living room due to limited space between a pillar and the horizontal radiator. I’m extremely grateful to Rachel, Claire, and the team for their professionalism and excellent support in resolving the issue by installing a vertical radiator. The work was carried out efficiently and to a very high standard, and my living room now looks fantastic.

14 octobre 2025
Avis spontané
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Réponse de Weston Homes Plc

Thank you for your review. We are delighted you have had a positive experience with our Customer Service team. We will share your comments with Rachel, Claire and the team.

Noté 1 sur 5 étoiles

Be extremely cautious before buying…

Be extremely cautious before buying from Weston Homes. They sold residents at The Old Vinyl Factory in Hayes the dream of a thriving, mixed community with shops, cafés, and shared spaces to bring the area to life. Once buyers moved in, they quietly tried to turn those promised retail spaces into yet more cramped flats.

Their proposal was rejected by both Hillingdon Council and a Government inspector, who ruled that the new flats would be substandard in daylight, sunlight and privacy. Local groups also condemned the move, warning that Weston Homes are eroding the social infrastructure they promised to build.

This shows exactly where their priorities lie: profit first, community last. Once they’ve sold you the vision, they’ll happily rewrite it to squeeze out a few more units.

If you want to live somewhere with a genuine sense of community and trust in the developer, look elsewhere. Weston Homes have shown they cannot be relied upon to deliver what they promise.

9 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

⭐️⭐️⭐️⭐️⭐️ Outstanding Service from Judy!

From the very beginning, Judy was kind, personable, and genuinely interested in helping me.

What stood out most was her warmth and patience. Judy took the time to understand what I was looking for and explained all options available to me.
Judy went above and beyond and has made this experience so easy for me (and exciting)as a first time buyer with her knowledge and support.

5 octobre 2025
Avis spontané
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Réponse de Weston Homes Plc

Thank you for your review. We are so pleased you have had a positive experience with the team at Tayfen Court and will share your comments with Judy.

Noté 1 sur 5 étoiles

Shocking Aftercare

I can’t understand how they’ve won the award of “Private Developer of the year”.
Abysmal company. Sadly I have 2 Weston Homes properties. We have so many cracks and leaks in one block and the aftercare service is awful. One block is going through a claim at the moment and it’s been going on for almost 2 years. The overall structural quality is shocking and is having an overall effect on anyone trying to sell the properties. Please re-think if you are thinking about buying one of their homes.

1 octobre 2025
Avis spontané
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Réponse de Weston Homes Plc

Thank you for taking the time to leave your review. We’re sorry to hear about your experience. Based on the details provided, we’ve been unable to identify the properties you mentioned. To allow us to look into this further, please contact our Customer Services team on 01279 873200 or email customer.info@weston-homes.com. The First Time Buyer Readers’ Awards, where we’ve proudly held the Private Developer of the Year title for four years running, are completely voted for by the public. Weston Homes does not have any influence over this.

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