Weston Homes Plc Avis 

1 003
•
TrustScore 4.5 sur 5

4,5

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Team at Weston Homes are very helpful through the buying process. They understand the buyer is on a journey and they make it as smooth as possible with good communication and support. Sean/Lucy/ Cec... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Completely Professional and yet personal experience. Valerie knows her stuff. We found her to be knowledgeable and thorough, completely up to date on spec and legal requirements. Easy to deal and all... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I visited Abbey Wharf and everything looked great, from the areas to the finishes. The sales consultant was also very attentive and went through all the details with us.

L'entreprise a répondu

Noté 3 sur 5 étoiles

There's been no water for 2 days at Abbey Quay Barking. Whilst they sent an email around stating they are aware of the issue, engineers who have come over have failed to fix it. Whilst I u... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Promoteur immobilier

À propos de Weston Homes Plc

Écrit par l'entreprise

Welcome to the official Trustpilot page of Weston Homes - one of the major property developers in the South East of England

Weston Homes was formed in 1987 by Bob Weston, establishing what has now become one of the major property developers in the South East of England.

Built with passion, delivered with pride.

Weston Homes has established a reputation for high quality design and build standards, delivered with a passionate desire to make a genuine difference to the lives of our customers and to leave a legacy of which we are justly proud. Continually re-assessing the marketplace, Weston Homes has combined the traditional skills of house-building with the ever-expanding opportunities created by new technology.

The company has taken a revolutionary approach to property development - many of our properties’ components are now pre-manufactured and tested in our own carefully controlled Weston-run factory, rather than on site. This enables the efficient fitting at a late stage of construction of fixtures such as kitchen worktops, wardrobes and bathroom vanity units which incorporate bespoke basins, storage cabinets and associated plumbing. This minimises wasted materials whilst maximising the quality of our brand new homes.

Weston Homes provides properties to exceed the expectations of purchasers both in terms of quality and value for money. Projects are hugely varied, ranging from select housing developments to large-scale city apartment complexes of many hundreds of homes. As well as new-build, the company has extensive experience of refurbishment and restoration work, breathing new life into historic and Listed buildings to give new purpose to Britain’s architectural heritage.

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4,5

Excellent

TrustScore 4.5 sur 5

1 k avis

5 étoiles
4 étoiles
3 étoiles
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1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 81 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,5

Tous les avis

(1 003)

166 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

One of the worst-built developments…

One of the worst-built developments I’ve ever encountered. From day one, it’s been nothing but issues — leaks in multiple units, visible cracks forming in walls and ceilings, and an overall sense of cheap, rushed construction. The materials feel substandard, corners were clearly cut, and there’s zero attention to detail. It’s as if the place was designed to fall apart.

Honestly, I don’t know how this developer won “Private Developer of the Year.” It must have been a self-congratulatory award — probably funded, judged, and presented by their own PR team. Nothing about this build reflects quality or care.

Save yourself the headache. Look elsewhere

7 octobre 2025
Avis spontané
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Réponse de Weston Homes Plc

Thank you for your review. We’re sorry to hear about your experience. Unfortunately, we’ve been unable to identify the property from the details provided. To assist further, please contact our Customer Services team on 01279 873200 or customer.info@weston-homes.com. For reference, Weston Homes has no influence over industry award results. The First Time Buyer Readers’ Awards, which have recognised us as Private Developer of the Year for the past four years, are entirely decided by public vote.

Noté 1 sur 5 étoiles

The worst built I’ve ever seen ( and I…

The worst built I’ve ever seen ( and I grew up in Moldova). From leaks to cracks and just overall poor structural quality. I don’t know how this crocks won the private developer of the ear. Probably was funded and awarded by themselves.😂

7 février 2025
Avis spontané
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Réponse de Weston Homes Plc

Thank you for your review. We are sorry to read your comments. From the details you have provided, we have been unable to identify the property you have purchased. So that we can assist you further, please contact our Customer Services team on 01279 873200 or email customer.info@weston-homes.com. However, for reference, we do not have any control over the award allocation for any industry awards. The First Time Buyer Readers' Awards, which we have won Private Developer Of The Year for the last four consecutive years, is voted for by their readers, so it is controlled by the public. Weston Homes does not have any influence over this.

Noté 5 sur 5 étoiles

Excellent customer service

Excellent customer service, felt very bespoke, nothing was too much trouble, the entire experience has been completely stress free.
The new build flat is incredibly high spec and beautifully finished.
I would rate them outstanding and highly recommend!

3 octobre 2025
Avis spontané
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Réponse de Weston Homes Plc

Thank you for your review. We are delighted you have had a positive experience with the team at Tayfen Court. We will share your comments with them.

Noté 5 sur 5 étoiles

The perfect experience for a first time buyer

My experience with Weston Homes and Tayfen Court has been exceptionally good. Everyone was so helpful every step of the way. The sales team have been so lovely and friendly, they really helped me have a smooth experience. Valerie and Judy, in particular, deserve a special mention, and I'm very thankful to them for helping me every step of the way.

28 septembre 2025
Avis spontané
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Réponse de Weston Homes Plc

Thank you for your review. We are delighted you have had a positive customer experience at Tayfen Court, Bury St Edmunds. We will share your comments with Valerie and Judy.

Noté 5 sur 5 étoiles

Part 2 (Weston Homes)

Sales team at Tayfen Court and customer service for fixing issues with the new build. Hands down, excellent I can’t complain!

26 septembre 2025
Avis spontané
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Réponse de Weston Homes Plc

Thank you for your review. We are delighted you have had a positive experience with our sales and customer service team. We will share your comments with them.

Noté 5 sur 5 étoiles

External Paintwork Latent Defect

I had an issue with some defective paintwork on external balcony railings which appeared after 4 and a half years. It was dealt with efficiently and without any fuss. I'm sure some other companies would have tried to avoid correcting the work.

19 septembre 2025
Avis spontané
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Réponse de Weston Homes Plc

Thank you for your comments. We are delighted you have had a positive experience with us.

Noté 5 sur 5 étoiles

Valerie has been very helpful from day…

Valerie has been very helpful from day one
Till date she is very enthusiastic and willing to help going above and beyond

13 septembre 2025
Avis spontané
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Réponse de Weston Homes Plc

Thank you for your comments. We are delighted you have had a positive experience with the team at Tayfen Court. We will share your comments with Valerie.

Noté 5 sur 5 étoiles

I found both Valerie and Judy so…

I found both Valerie and Judy so helpful and informative without that hard sell which is often the case with other companies.
I am looking to help my son get onto the property ladder but have still to sell my property in Scotland.Both Valerie and Judy have been so helpful with regards to my son getting financial advice with regards to getting a mortgage and they are going to keep in touch and keep me updated whilst I hopefully get a buyer for my house.
I found it so refreshing to engage with them and I am hopeful of my son being in a position to buy one of these beautiful apartments.Mandy Parfitt

13 septembre 2025
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Réponse de Weston Homes Plc

Thank you for your review. We are so pleased you have had a positive experience with the team at Tayfen Court and will share your comments with Valerie and Judy.

Noté 4 sur 5 étoiles

Concerns addressed

I posted my first review on 29 July which had some mildly criticical comments that were constructive in intent. Weston responded positively and have addressed them all fully. Thanks! Judy and Valerie remain in a class of their own for customer service.

8 août 2025
Avis spontané
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Réponse de Weston Homes Plc

Thank you for your review. We are delighted your customer journey has been positive following your previous comments. We will share your review with Judy, Valerie and the team.

Noté 4 sur 5 étoiles

Overall great experience from plot…

Overall great experience from plot reservation to finish. Special mention to Valerie who was very easy to communicate with and went extra mile to make sure that remaining snags were not left hanging.

8 septembre 2025
Avis spontané
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Réponse de Weston Homes Plc

Thank you for your review which we will share with Valerie and the team. We are delighted you have had a positive customer journey with Weston Homes and wish you every happiness in your new home.

Noté 5 sur 5 étoiles

Valerie and Judy have been very helpful…

Valerie and Judy have been very helpful throughout my whole buying experience with Weston Homes. I am very happy that I made the decision to downsize to Tayfen Court. I would highly recommend this experience to anybody else considering to downsize.

8 septembre 2025
Avis spontané
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Réponse de Weston Homes Plc

Thank you for your review. We are so pleased you have had a positive experience with the team at Tayfen Court and will share your comments with Valerie and Judy. We wish you every happniess in your new home.

Noté 5 sur 5 étoiles

I can’t thank the Weston Homes sales…

I can’t thank the Weston Homes sales team enough for their support throughout my shared ownership journey. The process took over a year, and at every stage they were patient, professional, and always ready to help with my many questions.

A special mention goes to Lisa, Harriet, and Lilian, who went above and beyond to guide me through what can be a complicated and sometimes stressful process. Their clear communication, prompt updates, and genuine care made everything so much easier and more reassuring.

28 août 2025
Avis spontané
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Réponse de Weston Homes Plc

Thank you for your comments. We are delighted you have had a positive experience with the team at Abbey Quay. We wish you every happiness ni your new home and will share your comments with Lisa, Harriet and Liliana.

Noté 5 sur 5 étoiles

Friendly & Professional

Valerie & Judy are very friendly, professional and really understand what their clients need. Excellent service and a pleasure to deal with.

1 septembre 2025
Avis spontané
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Réponse de Weston Homes Plc

Thank you for your review. We are so pleased you had a positive customer experience with Valerie and Judy. We will share your comments with them and we look forward to welcoming you back to Tayfen Court.

Noté 5 sur 5 étoiles

Valerie is just brilliant.

Valerie is just brilliant.
She helped me from the beginning of buying the house to the end. Very professional and extremely knowledgeable person.
She still helping me even after the sale of the house.
Outstanding customer service
Thank you Valerie

5 septembre 2025
Avis spontané
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Réponse de Weston Homes Plc

Thank you for your review. We are delighted you have had a positive customer experience with Valerie and the team at Tayfen Court. We will share your comments with them and wish you every happiness in your new home.

Noté 5 sur 5 étoiles

Great help!

1 septembre 2025
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Réponse de Weston Homes Plc

Thank you for your review. We are delighted you have had a positive experience with us. If we can be of any further assistance, please let us know.

Noté 5 sur 5 étoiles

Viewing of Weston home apartment in Tayfen Road Bury St Edmunds

Friendly professional dealing with us as potential buyers.
Clear presentation well conducted viewing of new back on the market apartment and clear detailed answers to questions about the apartment and benefits.

29 août 2025
Avis spontané
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Réponse de Weston Homes Plc

Thank you for your review. We are delighted you had a positive customer experience with our friendly Sales Consultants at Tayfen Court, Bury St Edmunds. We will share your comments with them and look forward to welcoming you back soon.

Noté 5 sur 5 étoiles

Great welcoming

The development itself is top quality with loads of high-tech features, and Liliana at the Abbey Quay development took the time to walk us through everything the place has to offer. Out of all the viewings I’ve done, she honestly went above and beyond and was so professional.

Abbey Quay really stood out to me.

9 août 2025
Avis spontané
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Réponse de Weston Homes Plc

Thank you for leaving a review. We're thrilled to hear you've had a great experience with the team at Abbey Quay. We will share your comments with Liliana.

Noté 5 sur 5 étoiles

The completion process was extremely…

The completion process was extremely straight forward. Thank you to Judy & Valerie for their assistance and advice throughout.

31 juillet 2025
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Réponse de Weston Homes Plc

Thank you for leaving a review. We're delighted to hear you've had a great experience with the team at Tayfen Court. We will share your comments with Judy and Valerie.

Noté 5 sur 5 étoiles

Great experience

Great and very helpful staff, zero complaints

28 août 2025
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Réponse de Weston Homes Plc

Thank you for leaving a review. We're thrilled to hear you've had a great experience with us.

Noté 1 sur 5 étoiles

the snagins team is terrible

The design of the flats is good. The team that oversees the finishes is very bad. The after-sales support is terrible. Think twice before buying a Weston Homes house.

25 août 2025
Avis spontané
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Réponse de Weston Homes Plc

Thank you for your review. We’re sorry to hear about your experience. Unfortunately, we’ve been unable to identify the property from the details provided. To assist further, please contact our Customer Services team on 01279 873200 or customer.info@weston-homes.com.

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