Excellent service from Keely. She was extremely helpful, professional and responsive throughout the whole process. Everything was explained clearly and handled very efficiently. A pleasure to deal wit... Voir plus
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Lisez les avis des autres
‘As our account manager, Gerard has always been extremely supportive, responsive and proactive, when called upon. He manages our account very well and has always been there to provide help, advice... Voir plus
Fionntan was out with us during the week installing our broadband. He arrived on time with a great attitude the service was installed without any hassle and everything has been working great. I would... Voir plus
L'entreprise a répondu
Nicor have been fortunate to have Keely Sherry as our account manager and when we opened our new offices in Belfast lately Keely made the process smooth and was available and communicated on an ongoin... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Leading provider of mobile and landline solutions for business
Coordonnées de contact
Clydesdale House, Glasgow Business Park, G69 6GA, Glasgow, Royaume-Uni
- yellowcom.co.uk
4,9
Excellent
970 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 11 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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Exceptional Customer Care
A recent DD issue was dealt with promptly.One email immediate investigation.Phone call to explain issue how they were going to rectify.
Folllow up call same day to confirm issue was dealt with.
Customer service Rachel ( excuse me if I have the name wrong) was refreshingly honest the glitch was their side.No excuses made, explained the techincal issue aplogised for the slight shock I got seeing my DD.
A techinical glitch can happen to anyone.Not everyone says sorry about that.
Thanks for honest and swift resolution.
26 août 2026
Avis spontané
Réponse de Yellowcom
Thank you for your fantastic feedback, Caroline. We’re delighted to hear that Rachel handled the issue promptly and kept you fully informed throughout. It’s especially great to know that her honest approach and follow-up helped turn the situation into a positive experience.
Thank you for recognising the team’s commitment to open communication and swift support, and for taking the time to leave a review.
The Yellowcom Team
Great communication from start to…
Great communication from start to finish.
24 août 2026
Avis spontané
Réponse de Yellowcom
Thank you for your fantastic feedback, Charlotte. We’re delighted to hear that you received great communication from our team throughout the entire process.
Thank you for taking the time to leave a review.
The Yellowcom Team
Natalie was so lovely when I phoned…
Natalie was so lovely when I phoned with an access issue, very helpful and knowledgeable, and she was able to fix the issue really quickly. Natalie also followed up with a courtesy call to make sure everything was working properly. Thanks Natalie
24 août 2026
Avis spontané
Réponse de Yellowcom
Thank you for your fantastic feedback, Leanne. We’re delighted to hear that Natalie was so helpful and knowledgeable, resolving your access issue quickly and following up afterwards to make sure everything was working properly. We’ll be sure to pass your kind words on to her.
Thank you for taking the time to leave a review.
The Yellowcom Team
Cameron has been fantastic throughout…
Cameron has been fantastic throughout the process. Super helpful and always on hand to answer any queries.
So far great service all round from the team at Yellow.
24 août 2026
Avis spontané
Réponse de Yellowcom
Thank you for your fantastic feedback. We’re delighted to hear that Cameron has been so helpful throughout the process and always available to answer your queries. It’s great to know you’ve received such strong service from the wider Yellowcom team as well.
Thank you for taking the time to leave a review.
The Yellowcom Team
Excellent service from James
Excellent service from James, highly recommend Yellowcom
21 août 2026
Avis spontané
Réponse de Yellowcom
Thank you for your fantastic feedback, Trisha. We’re delighted to hear that James provided you with such excellent service. We’ll be sure to pass your kind words on to him.
Thank you for your recommendation and for taking the time to leave a review.
The Yellowcom Team
The right staff makes a world of difference.
Michael showed patience and professionalism while I was very busy and took a while to make a decision. I would highly recommend Yelowcom.
21 août 2026
Avis spontané
Réponse de Yellowcom
Thank you for your fantastic feedback, Alex. We’re delighted to hear that Michael’s patience and professionalism made such a positive difference while giving you the time you needed to make your decision.
Thank you for your recommendation and for taking the time to leave a review.
The Yellowcom Team
Cameron was extremely patient and…
Cameron was extremely patient and explained the process.
20 août 2026
Avis spontané
Réponse de Yellowcom
Thank you for your feedback. We’re delighted to hear that Cameron was patient and took the time to clearly explain the process, making everything straightforward for you.
Thank you for taking the time to leave a review.
The Yellowcom Team
Transition of Eir package to Yellowcom
Transition of Eir package to Yellowcom
Ciaran O'Beirne and Dara O'Coisdealbha were very helpful in the transition process and kept in touch and updated us throughout the process. Very quick to respond to any query.
19 août 2026
Avis spontané
Réponse de Yellowcom
Thank you for your feedback. We’re delighted to hear that Ciaran and Dara made your transition to Yellowcom a smooth process, keeping you updated throughout and responding quickly to any queries.
Thank you for choosing Yellowcom and for taking the time to leave a review.
The Yellowcom Team
Customer Service
Fionnan was great when it came to getting our upgrade agreement put in place with Yellowcom, I would highly recommend using their service for business telecoms
28 juillet 2026
Avis spontané
Réponse de Yellowcom
Thank you for your fantastic feedback. We’re delighted to hear that Fionnan made the upgrade process straightforward and provided such great support in getting everything in place.
Thank you for your recommendation and for trusting Yellowcom with your business telecoms.
The Yellowcom Team
Thank you Keith
Keith did an amazing job, made it stress free and easy for us. Would definitely ask for him again.
19 août 2026
Avis spontané
Réponse de Yellowcom
Thank you for your fantastic feedback. We’re delighted to hear that Keith made everything stress-free and straightforward for you. It’s great to know his service made such a positive impression, and we’ll be sure to pass your kind words on to him.
Thank you for taking the time to leave a review.
The Yellowcom Team
Excellent Service!
Communication is excellent and the service provided is very thorough, ensuring that we have everything we need and that all services are running effectively. Fionnan has been particularly helpful and responds quickly, and always follows up on conversations
19 août 2026
Avis spontané
Réponse de Yellowcom
Thank you for your fantastic feedback, Pat. We’re delighted to hear that you’ve been impressed with the communication and thorough service you’ve received. It’s great to know that Fionnan has been particularly helpful, responding quickly and always following up to make sure everything is running as it should.
Thank you for taking the time to leave a review.
The Yellowcom Team
Fantastic engineer
Keith always goes above and beyond service level when asked. Even correcting other snagging while on separate work.
Great customer service
19 août 2026
Avis spontané
Réponse de Yellowcom
Thank you for your fantastic feedback, Murray. We’re delighted to hear that Keith consistently goes above and beyond, even taking the time to resolve additional issues while onsite. We’ll be sure to pass your kind words on to him.
Thank you for taking the time to leave a review.
The Yellowcom Team
I can’t recommend Yellowcom highly…
I can’t recommend Yellowcom highly enough. I’ve been really impressed with the service and support they provide, and whenever I’ve needed help, they’ve always been quick, friendly and professional.
I’ve only had a couple of major issues over time, such as having to relocate equipment etc as result of an accident. On each occasion, I contacted Ross Clarke and he was straight on the phone to talk me through everything and get it sorted.
Ross has always been incredibly helpful, patient and efficient, and nothing ever seems like too much trouble. It’s refreshing to deal with someone who genuinely cares about providing a great service and making sure everything is working as it should.
The whole experience with Yellowcom has been excellent, and the level of customer service is a big reason I would happily recommend them to anyone. If you’re looking for a company that provides a great service and actually looks after its customers, Yellowcom are definitely worth considering.
Fantastic service, great support and a team that genuinely goes the extra mile. Five stars from me!
14 août 2026
Avis spontané
Réponse de Yellowcom
Thank you for such a fantastic review, Andy. We’re delighted to hear that you’ve consistently received quick, friendly and professional support from Yellowcom, especially when dealing with more significant issues.
It’s great to know that Ross has always been there to provide patient, efficient support and get everything sorted when you need him. We’ll be sure to pass your kind words on to him.
Thank you for your continued support and recommendation.
The Yellowcom Team
We had some broadband issues
We had some broadband issues, I had to call customer service twice, on both occasions the I was met with a polite and helpful person. They called back to keep me in the loop about what was happening and sent an engineer out in a timely way. The engineer came out and he was super helpful and polite, giving us some advice on other services as well as fixing the broadband. Very happy with the service.
18 août 2026
Avis spontané
Réponse de Yellowcom
Thank you for your fantastic feedback, Lorraine. We’re delighted to hear that our team kept you informed throughout and arranged an engineer promptly to get your broadband issue resolved. It’s great to know you received friendly and helpful support at every stage.
Thank you for taking the time to leave a review.
The Yellowcom Team
Can't complain about Yellowcom
Can't complain about Yellowcom, or more specifically Ross (Clarke) - always so friendly and helpful.
On the rare occasions I have any issues, he is on the ball straight away to help out.
7 août 2026
Avis spontané
Réponse de Yellowcom
Thank you for your kind feedback, Julie. We’re delighted to hear that Ross is always friendly, helpful and quick to respond whenever you need support. It’s great to know you can rely on him to get any issues sorted promptly.
Thank you for taking the time to leave a review.
The Yellowcom Team
We recently renewed our contract with…
We recently renewed our contract with Yellowcom. Ross went out of his way to find us the best possible deal and explain all aspects of the service we would receive. There was no pressure to take services which were not appropriate for our small business. A pleasure to deal with!
3 juillet 2026
Avis spontané
Réponse de Yellowcom
Thank you for your fantastic feedback, Julie. We’re delighted to hear that Ross took the time to find the right deal for your business and clearly explain the services available, without any pressure to take anything you didn’t need.
It’s great to know your renewal was such a positive experience. Thank you for taking the time to leave a review.
The Yellowcom Team
Ryan at Yellowcom was fantastic to deal…
Ryan at Yellowcom was fantastic to deal with. He was friendly, professional and really helpful throughout, taking the time to understand what we needed and making everything straightforward. Communication was excellent, and nothing was too much trouble.
Really impressed with the service and would definitely recommend Ryan and the team at Yellowcom. Great customer service!
3 août 2026
Avis spontané
Réponse de Yellowcom
Thank you for your fantastic feedback. We’re delighted to hear that Ryan took the time to understand your needs and made everything straightforward from start to finish. It’s great to know his friendly approach, professionalism and excellent communication made such a positive impression.
Thank you for your recommendation and for taking the time to leave a review.
The Yellowcom Team
Fionnan
Fionnan is great and always very helpful. Any issues or enquiries I have, he listens and helps get them resolved. It's good to have a person to speak to either via email or at the end of the phone.
9 juillet 2026
Avis spontané
Réponse de Yellowcom
Thank you for your fantastic feedback, Lisa. We’re delighted to hear that Fionnan is always helpful, takes the time to listen, and gets your issues and enquiries resolved. Having someone readily available by phone or email can make all the difference, so it’s great to know you value that personal support.
Thank you for taking the time to leave a review.
The Yellowcom Team
Thanks to their guidance
Thanks to their guidance, I felt confident using the system in no time. They answered all of my questions clearly and ensured I understood each step before moving on. The level of customer service was outstanding, and it made the entire experience smooth and stress-free.
7 août 2026
Avis spontané
Réponse de Yellowcom
Thank you for your fantastic feedback. We’re delighted to hear that the guidance you received made the system easy to understand and gave you confidence using it. It’s great to know your questions were answered clearly and the whole experience was smooth and stress-free.
Thank you for taking the time to leave a review.
The Yellowcom Team
I was needing help with an issue and…
I was needing help with an issue and Rachel helped out and solved our issue really quickly and we really appreciate the speed because if the problem continued longer our customers would not be happy so we are very grateful.
6 août 2026
Avis spontané
Réponse de Yellowcom
Thank you for your kind feedback, Kirsty. We’re delighted to hear that Rachel was able to resolve the issue so quickly and minimise any disruption to your customers. We know how important it is to get problems sorted promptly, so it’s great to hear she was there when you needed support.
Thank you for taking the time to leave a review.
The Yellowcom Team
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