Called to change my address, this generated a premium change of £0.42 yes you are reading that correctly 42p. This company cannot process payments for less than £1, and advised that payment was not ne... Voir plus
L'entreprise a répondu
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Update: Zenith did get in touch to say that they urgently wanted to speak to me. When I called and eventually got through, I was told that they needed copies of our driving licences - I have alrea... Voir plus
L'entreprise a répondu
While upgrading my car (& insurance premiums) I decided on the policy Zenith Insurance we’re promoting. The service, communication & recalculation of the premium due to my error, have been exemplary... Voir plus
L'entreprise a répondu
I’ve had an excellent experience with Zenith . From the start, the process of getting car insurance was clear and straightforward. The team was very professional, answered all my questions, and made s... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Zenith Insurance specialises in providing pet, car and van insurance, and we provide all the essentials plus a choice of optional extras meaning you only pay for what you need
Coordonnées de contact
Fusion House, Katharine Way, Bretton, PE3 8BG, Peterborough, Royaume-Uni
- social@zenithinsurance-bisl.co.uk
- zenith-insure.com
4,1
Bien
9 k avis
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Zenith Complaints Department corrected earlier customer service mistakes
Since submitting my earlier review on Zenith policy regarding payment of cancellation fee, I was contacted by Customer Complaints Department, who have corrected earlier mistakes by their Customer Service staff and apologised for any inconvenience. Fee charged will now be refunded together with an amount for unused insurance cover period.
9 septembre 2025
Avis spontané
Réponse de Zenith Insurance
Hello Norman,
Thank you for taking the time to leave your review!
I am sorry to hear you are unhappy with the arrangement fee you have been charged after your policy automatically renewed.
When you take out a policy—whether online or over the phone—we let you know that it includes automatic renewal. This is designed to ensure your vehicle stays insured, even if the renewal date slips your mind, as continuous insurance is a legal requirement.
You can opt out of automatic renewal at any time via your online account or by reviewing your policy documents. If you choose to opt out, your policy will simply end on the renewal date without needing to contact us.
About three weeks before your renewal, we’ll send an email with your new premium and confirmation of your renewal status. If that email isn’t received, we’ll follow up with a reminder a week later. If emails aren’t successful, we’ll send a paper copy of your renewal invite by post.
If you email your policy details to us at social@zenithinsurance-bisl.co.uk we can look in to this further for you.
Thanks Laura
The best agency
1 septembre 2025
Réponse de Zenith Insurance
Hey B U,
Thank you for your great 5 star review.
Rachel
Réponse de Zenith Insurance
Hey James,
It's great to hear you found it easy to get set up. Thanks for your review.
Rachel
Do not use if you want to change car mid-term…
Went to change my car mid-term on the portal from a F Type Jaguar to a Mercedes C300 (so a more common car with less power). Could not do on the hub so called them. Was told they don’t insure this car! So I had to pay a cancellation fee (it wasn’t me that cancelled, it was them). Also have lost a years NCB as the policy finished mid-term. Nothing else was changed, only changing cars. Found insurance with Allianz right away at a lower cost than my Zenith policy. What a cob. AVOID AT ALL COSTS IF YOU CHANGE YOUR CAR MID-TERM. I will be informing all the car clubs I am a member of to ensure others don’t use this company!
Update: They called me today to explain they could not insure the Mercedes as their underwriters don’t insure this vehicle. However they agreed to refund me the cancellation charge as a goodwill gesture. The lady on the phone was very good. I will update again when I receive the refund etc.
2nd Update: Refunds duly received as expected.
4 septembre 2025
Avis spontané
Réponse de Zenith Insurance
Hi Jeffrey
Thank you for your feedback, and we're sorry to hear about your recent experience when attempting to change your vehicle mid-term.
We understand how frustrating it can be when expectations aren’t met, especially when it comes to something as important as your insurance cover. While we aim to accommodate vehicle changes where possible, there are occasions where certain makes and models fall outside of our underwriting criteria. These decisions are based on a number of factors, including risk profiling and insurer guidelines.
Please email your policy details to me at social@zenithinsurance-bisl.co.uk so that I can look into this further for you and see if the fee was correctly applied.
Vicky
Réponse de Zenith Insurance
Hello Mr E Duffield,
Thank you for taking the time to leave your 5 star review about the helpful service we provide!
Thanks Laura
Van insurance
I had my renewal for my insurance come through from my previous insurance company. I thought i would try comparison sites and zenith were not the cheapest but offered better cover and extras. I decided to give them a go it was easy to follow on there site and saved me over £100
19 août 2025
Réponse de Zenith Insurance
Hi David,
Thank you so much for taking the time to leave us your five star review.
Really pleased to hear we saved you money with better cover.
Vicky
Réponse de Zenith Insurance
Hi,
Thank you for your 5 star review and feedback. I'm pleased to hear you're happy with our service.
Leanne
Réponse de Zenith Insurance
Hi Ian,
It's fantastic to hear you were happy with the premium offered for insurance with ourselves!
Kirsty
Very simple and easy to understand and…
Very simple and easy to understand and very competitive on the price
20 août 2025
Réponse de Zenith Insurance
Hi Michael,
Thank you for your great 5 star review.
Welcome to Zenith Insurance!
Rachel
Réponse de Zenith Insurance
Hi Trevor,
I'm pleased to hear you found our service easy and quick!
Kirsty
No problems and great quote.
15 août 2025
Réponse de Zenith Insurance
Hi Dave,
Thank you for taking the time to leave us a 5 star review.
Leanne
Réponse de Zenith Insurance
Hi Carl,
I'm pleased to hear you have had an awesome experience with ourselves!
Kirsty
great price
10 juillet 2025
Réponse de Zenith Insurance
Hi Philip,
Thanks for your 5 star review!
Kirsty
Easy to sort my insurance 5 stars
30 juillet 2025
Réponse de Zenith Insurance
Hi M N,
I'm pleased to hear you found it easy to sort out your insurance with ourselves!
Kirsty
Was so easy to apply and most…
Was so easy to apply and most important….not that expensieve and included a lots extras allready;….Gona use them for long.
30 juillet 2025
Réponse de Zenith Insurance
Hi Salvis,
Thank you for your brilliant review. It's great to hear you found it so easy to get set up.
Rachel
Réponse de Zenith Insurance
Hey Martin,
Thanks for taking the time to leave us 5 stars!
Rachel
The quick and efficiently of the…
The quick and efficiently of the service and how it was a stress free task to get insurance
22 juillet 2025
Réponse de Zenith Insurance
Hey P Smith,
Thank you for taking the time to leave us your review. I'm pleased to hear you found it stress free to get set up.
Rachel
Réponse de Zenith Insurance
Hi Shazad,
Thank you for taking the time to share your 5 star review
Vicky
Réponse de Zenith Insurance
Hi Ms Owen,
Thank you for your great 5 star review. It's great to hear you found it easy to complete.
Rachel
Worst company i've ever dealt with
Worst company i've ever dealt with. Portal is a disaster. Needed to cancel after 4 months cover and paying premiums monthly. charged for future months cover + cancellation fee of £45 together with an intermediary charge of £35. BEWARE OF THIS COMPANY! A 35 minute phone call to obtain an invoice of charges and reluctantly they agreed although still waiting.
28 juillet 2025
Avis spontané
Réponse de Zenith Insurance
Hi Ivan,
I'm sorry to hear you're disappointed with our cancellation charges and cover. If you email your policy details to socialresponders@bglgroup.co.uk we can get in touch to help you with this.
Many thanks,
Vicky
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