Zenith Insurance Avis 8 841

Absolutely terrible insurance company that clearly have no idea what on earth they are doing!

We have just taken out a new policy for our van. We were asked to provide proof of no claims discount, which we uploaded to the self service portal and emailed to them. They then emailed us asking us to get in touch with them, which we did. They then told us that they actually needed the NCD for my partner's other vehicle, we questioned why we needed provide proof of NCD for a separate policy on a different vehicle, but we were told this was the process, so we sent that information across. The next day, we received another email asking for us to get in touch, so we did, turns out we were advised incorrectly and that they in fact needed proof of my NCD on my vehicle, which again we provided. Once again, the following day we had an email asking us to get in touch again, so we did. Once again, we had been incorrectly advised, they DO need proof of NCD for the vehicle we are insuring, however what we have provided isn't acceptable because it's not a current policy. We explained that our previous policy had expired, hence why we are (painfully) trying to take out a new one with Zenith, but they said if we don't provide proof of NCD from a current policy then they will charge us an additional £160 for our policy or a £45 cancellation fee if we choose to cancel.
I've been taking out insurance for the last 16 years and have never experienced this before. When questioning the many different people on the end of the phone they all seem confused as to what the process is, yet they are more than happy to charge their customers additional fees due to their lack of knowledge. We've asked to speak to a manager but have been told a manager won't be able to speak to us for 24-48 hours - which makes sense given what we've been through, I imagine they are very busy dealing with endless complaints!!

We've read through the policy from the underwriter at Zenith, we've checked what information we submitted through the third party website to take out this policy and everything is correct, so I honestly have no idea what script the call centre employees are working from!

I hope everyone reading this is just as confused as I am - best to avoid this company altogether in my opinion!

Insurance Agency!

Every thing was really easy,really quick to complete and really good price.

Good company to deal with straight forward cover options to suit your needs. Recommended company!

Useless communication, after taking full payment for my policy. Threatened to cancel my policy even though the documents they asked for were sent. Didn’t recognise my new reg for two weeks after the policy was set up which I tried speaking to them about but got a very vague response. I’m not sure whether my insurance was valid at this point? When I was finally able to change the reg after multiple attempts in the online account they charged me £20 for the pleasure of doing it myself.

I’ve had an excellent experience with Zenith . From the start, the process of getting car insurance was clear and straightforward. The team was very professional, answered all my questions, and made sure I fully understood my coverage options. What impressed me most was how quickly they handed paperwork and sent to me. Very good price and options what to choose.

Easy to use
5 stars

The agent on the phone was really helpful , going through all my options and needs ,as someone useless with IT she gave me paper documents Thanks

All good, no complaints….,.,,

Very good customer service very helpful and friendly I'm new customer but I feel it's great company give good price aldo good offer and it's great it's not only online it have customer service as well so we discuss over the phone such a good experience i recommend this company

I recommend everyone to have insurance from this company really good company. I’m new customer but I’m happy.

I had been with previous insurance company for many years and moving over was clear and easy. They loggin it brilliant and easy to use getting clear view of all the documents needed.
Thank you

Good price, good atitudine, good conditions!

Fast simple and very helpful
A pleasure no doubt a front leader in the insurance world

Did buy car policy for my car payed for a full year in one go so now my car have some mechanical isues and its now in a garage, i don't know yet can it be fixed or not so did get onother car and was trying change my car on my policy but with some reason inssurer disade new car (vw touran) don,t meat criteria and can't by insured so basicly now my policy car is gone, i did pay for all year inssurance and i can't use it, that's total money waste and disrespect. I got now only one option cancel my policy and get another one cuz zenith policy is pointless in my eayes

Zenith insurance website was easy to navigate. My insurance needs were satified quickly with a competative quote which I purchased.
A****

Good value for money

Wanted to make a change from car to van 6 month into insurance, they can't quote me.
Wanted to make a change from car to another car 7 month into my policy, they can't quote me.

Got new insurance, came here to cancel this crap - 50GBP fee for cancellation. What a bunch of mean morons