Called to change my address, this generated a premium change of £0.42 yes you are reading that correctly 42p. This company cannot process payments for less than £1, and advised that payment was not ne... Voir plus
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Update: Zenith did get in touch to say that they urgently wanted to speak to me. When I called and eventually got through, I was told that they needed copies of our driving licences - I have alrea... Voir plus
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While upgrading my car (& insurance premiums) I decided on the policy Zenith Insurance we’re promoting. The service, communication & recalculation of the premium due to my error, have been exemplary... Voir plus
L'entreprise a répondu
I’ve had an excellent experience with Zenith . From the start, the process of getting car insurance was clear and straightforward. The team was very professional, answered all my questions, and made s... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Zenith Insurance specialises in providing pet, car and van insurance, and we provide all the essentials plus a choice of optional extras meaning you only pay for what you need
Coordonnées de contact
Fusion House, Katharine Way, Bretton, PE3 8BG, Peterborough, Royaume-Uni
- social@zenithinsurance-bisl.co.uk
- zenith-insure.com
4,1
Bien
9 k avis
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Have been insured with this company for…
Have been insured with this company for a year. Phoned them to change insurance for a new car. I have had no claims or points on license, no missed payments, and they told me they cannot generate a code to insure me. They then have the audacity to charge me a cancellation fee., which I am sure is in their terms and conditions. They then ask if I would like to take out house insurance, you couldn't make it up! There was no effort made by the operator to see why they couldn't insure me. A very poor service and a company I would not recommend.
16 février 2026
Avis spontané
Réponse de Zenith Insurance
Hi Susan,
We understand how disappointing it must have been to be unable to obtain cover for your new vehicle, especially given your good driving record. While there can be underwriting reasons why terms can’t be offered, this should always be clearly explained.
We’re also sorry that the overall experience left you feeling dissatisfied. If you’d like us to review this further, please contact us directly at social@zenithinsurance-bisl.co.uk with your policy details and we’ll be happy to look into it.
Vicky
Zenith insurance its the best insurance…
Zenith insurance its the best insurance company in UK🇬🇧 thanks for all of the above
6 février 2026
Réponse de Zenith Insurance
Hi,
Thank you so much for your amazing feedback! We’re really pleased to hear you rate Zenith so highly.
Leanne
Réponse de Zenith Insurance
Hi Karen,
Thank you for your 5 star review and feedback. We’re really glad to hear you received great service.
Leanne
Réponse de Zenith Insurance
Hi Claire,
Thank you for your 5 star review and feedback. It's great to hear you found our service affordable and easy to use online.
Leanne
Avoid if you don't want to be ripped off
I am unable to email you at the address provided however my policy number is
138031658 02
Another extremely disappointing experience with this company.
On 2 February 2026 I updated my policy after purchasing a new car. I was charged an additional premium of £46.38 plus a £25 administration fee. While I was unhappy about the admin charge — as my previous insurer never applied one — I reluctantly agreed to proceed.
Today, I simply added my private registration plate, which was already on retention. For this minor amendment, I have now been charged a further £50 premium increase and another £25 administration fee.
In total, I have paid approximately £150 just to move my insurance onto my new vehicle and update the registration number. This makes no sense. It is the same car, same engine, same driver, same risk — the only change is the registration plate.
I have made similar amendments with other insurers in the past and have never been charged anything close to this, often nothing at all.
With my policy due for renewal in just two months, this experience has ensured I will not be renewing. This level of charging for basic administrative changes feels excessive and unjustified.
Avoid these at all cost
11 février 2026
Avis spontané
Réponse de Zenith Insurance
Hi,
Thanks for taking the time to share your feedback, and I’m really sorry to hear about the frustration you’ve had with these recent charges. I completely understand why you’d question the costs, especially when the changes feel minor and the vehicle itself hasn’t changed.
Our fees should always feel fair and transparent, so it’s disappointing to hear this hasn’t been your experience. We’d like to look into what’s happened and check whether everything has been applied correctly, as well as see what we can do to put things right for you.
Please email your policy details to social@zenithinsurance-bisl.co.uk so we can get in touch.
Leanne
What a rip off
Charged me £77 to cancel my insurance, absolutely disgusting. Never will i use them again. Her English wasn't too bad.
10 février 2026
Avis spontané
Réponse de Zenith Insurance
Hi Mark,
I'm sorry to hear you were unhappy with the cost incurred to cancel your policy with ourselves. We would love to explain this further with you. Please can you email your policy details over to social@zenithinsurance-bisl.co.uk so we can be in touch.
Kirsty
I was happy with taking out Insurance with Zenith.
I always look around and compare when choosing my van and car insurance when they come up for renewal and found Zenith was the best price.
10 février 2026
Réponse de Zenith Insurance
Hi Philip,
Thank you for taking the time to leave us your great review for your new van insurance policy with us.
Vicky
Good cover at a good price
Good cover at a good price. Decided to go with Zenith due to the price on the comparison Web site. The policy meets all of my needs
30 janvier 2026
Réponse de Zenith Insurance
Hi Stuart,
Thank you for taking the time to leave us your five-star review!
Welcome to Zenith Insurance.
Vicky
Car insurance
Applied on line very easy to do .very good layout even for people with limited computer knowledge and the price was good
30 janvier 2026
Réponse de Zenith Insurance
Hi Anthony,
It's fantastic to hear you found it easy to insure with ourselves online!
Kirsty
Very happy with the price i was given…
Very happy with the price i was given for my truck many thanks
28 janvier 2026
Réponse de Zenith Insurance
Hi Jeremy,
Thank you for taking the time to leave us your five-star review!
Vicky
Réponse de Zenith Insurance
Hey Bobby,
Thank you for taking the time to leave us your five-star review!
Vicky
Easy website and instant quote
Easy website and instant quote. Cover immediately and documents sent. Great price also.
26 janvier 2026
Réponse de Zenith Insurance
Hi Mr G Penney,
I'm pleased to hear you found the website easy to use and were happy with the price offered!
Kirsty
Réponse de Zenith Insurance
Hi Nick,
Thank you for your feedback! We're delighted to hear that you found the setup easy and that we came recommended by a friend, there's no better compliment. We’re glad the process was smooth for you, and we appreciate you choosing us.
Leanne
Réponse de Zenith Insurance
Hi Jason,
Thank you for sharing your feedback! We're really pleased to hear that everything has been easy and straightforward for you so far.
Leanne
Great service reasonable price.
28 décembre 2025
Réponse de Zenith Insurance
Hi Jackie,
Thank you for taking the time to leave us your five-star review!
Vicky
Had a policy with Zenith last year and…
Had a policy with Zenith last year and it was great - I only left as the price was not compeititve when I renewed. The customer service was the best I have ever had from an insurance company and I hope to be back.
28 janvier 2026
Avis spontané
Réponse de Zenith Insurance
Hi Joshua,
Thank you for your feedback and review. We’re really pleased to hear you had such a positive experience with us and that our customer service stood out.
We completely understand that price is an important factor when renewing, and we’re sorry we couldn’t offer a more competitive premium this time. We hope you’ll consider us again in the future, and we’d love to welcome you back when the time is right.
Thanks again for taking the time to leave a review.
Leanne
easy to talk too,and helpful
28 janvier 2026
Réponse de Zenith Insurance
Hi Yàñà,
Thanks for taking the time to leave your review and feedback with ourselves. We're pleased to hear you found our customer services team easy to talk to!
Kirsty
Nothing but hassle
26 janvier 2026
Réponse de Zenith Insurance
Hi Ryan,
Thank you for taking the time to leave a review. We’re really sorry to hear that your experience felt like nothing but hassle — that’s certainly not what we aim to deliver!
We’d really like the opportunity to understand what went wrong and see if we can help put things right. We will be in touch.
Thanks again for your feedback — it helps us improve!
Laura
a very simple change
a very simple change over all explained very simply also may take a week or so for proof of ncb but got that early so all's good
22 janvier 2026
Réponse de Zenith Insurance
Hi Paul,
Thank you for taking the time to review your recent experience with us!
Vicky
Very easy to change helpful easy to…
Very easy to change helpful easy to understand operator quick and painless and great deal
7 janvier 2026
Réponse de Zenith Insurance
Hey,
Thank you for taking the time to review your recent experience with us!
Vicky
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