Zephyrebikes Avis 

The bike got here in record timing however, the tyres were compressed into an odd shape due to being packed weird, the tyre also feel like they are slightly bigger than the wheel frame themselves, hopefully can keep inflating and deflating to adjust them to work

Missing upgrade LCD screen and no reply to email sent to follow up on it.
Cog ⚙️ on rear wheel feel off when child had first ride causing her to fall off.

Hello team
A part of the bike was damaged which means the bike is not functional
Requesting phone communication from a Rep ASAP Please ph:
Regards Katie

Great communication
Great product

Genuine support friendly and helpful and compassionate very understanding and prioritising

Great bike and instant customer support

Slow response from supplier when asking questions, over 24hrs.
Build quality is ok but not amazing.
No Australian contact phone number as stated on the website. Regretful buy to be honest.

After some helpful tips on programming the screen I now have a lot of fun riding the bike and enjoying what I bought the bike for thanks a lot

Absolutely in love with our ebike the dual cruiser is fantastic, we are even thinking of buying a second one😁
Fast delivery
I look forward to going for a ride everyday
Highly recommend

Wow . Not telling a lie. I got one. I ride to work. 50klm a day. Sitting on 54ks the whole way . Mint bike. Great customer service. They give a code to make her go faster

The bike was delivered to my home within five to six days. It was pretty simple to put together but the instructions on how to put on the accelerator throttle wasn't that good taken for a ride it's easy to use it does what they adverised . Im happy and would recommend it to anyone.

When we constructed the ebike we noticed a piece where the paint had been chipped or not finished correctly in China and consequently the steel had rusted. Also poor finish on another part, paint was rough but not missing. Box also delivered with large slit/hole in cardboard.
Emailed Zephyre with photos regarding above, received 1 email back requesting another photo of which I did so.
Emailed Zephyre again to say I had not had any reply and was waiting before I posted this review. Still no reply, started emails 28/9/25 today is 22/10/25.
The bike performs well, it was just the finish of product was disappointing to see the rust there.

Placed an order a couple of weeks ago and hadn’t received any updates. Tracking has still said awaiting fulfilment weeks on from order. Have tried several different email contacts and don’t hear back. Online chat option is answered rarely, usually just enough to respond once and then not answer again. Feels like a scam at this point. Will update if order is eventually fulfilled!

*Update*
Eventually their chat system began responding and confirmed they didn’t have in stock and needed to order from China. Part took an additional week to come. Item arrived in good condition, but with no instruction and missing a few bolts. Fortunately I had some extras and figured a way to bolt securely. Zephyr Bikes offered me a $20 for the trouble of the missing bolts, which was good. Have updated to 3 star given despite their efforts, I’d hope for better.

My son has an S20 Zephyr Ebike but the suspension is way to hard. I have sent several emails asking for assistance. I got one reply on Oct 11, 2025 where they said "I’ll speak to the engineer about the suspension".
Since then - NOTHING despite repeated follow up emails.
There website has no number to call only email.
Very unhappy with Zephyr support.

I have not opened the package or assembled the bike yet. It’s a Xmas present for my husband. But I was very impressed with the speedy delivery

Was quick delivery, easy to put together and my son loves the bike. Works well for the price we paid

Good solid bike. Easy to assemble. Smooth ride and 4" tyres are great on the beach and tracks. Powerful ... hang on tight when you take off in throttle mode!
Very happy!

Quick and fast delivery. Bike was packaged with care and had simple instructions to follow. Would recommend

Just thought Ill post an update about this false advertising company (all bike comments are made and developed by a company in china named donig guan huan yu yuan technology) after finally getting a hold of someone (via email not phone still don’t have the apparent Australian customer service number ) got told they send out a new battery cause mine arrived damaged that was 14 days ago still haven’t received or been notified about one being sent still having nothing but problems with the bike being extremely under powered 1000watt and it can’t even get me over a speed hump (I’m only 85kilo) Haven’t gotten a respond about the 2 hops that my wheels had in them when I received the bike or the fact that it arrived without a rear light .. not even a respond about getting refund as the bike is just plan rubbish let’s see if I finally get a response back now I’ve contacted fair trading about this product

Bike arrived OK. One issue is that I have sent 5 emails (no contact phone number) regarding a faulty lock on the battery, which is a security concern as it can be easily removed when parked. Still waiting for a reply to solve issue. Suggest if not in Sydney, no support available and all talk and stalling to date.