ACES Eye Clinic Avis 

The initial pre-assessment appointment was extremely quick following the referral from my optometrist, just 2 weeks waiting. Unfortunately this had to be cancelled on the day due to a medical emergency, but the assistant was excellent, sympathetic and managed to make a further appointment for just one week later.

I found the pre-assessment appointment to be slightly disorganised with the Care Assistant appearing brusque and unfriendly. The optometrist, however, was excellent in explaining what would happen after this initial appointment. I received an appointment (to suit me) for the cataract operation on the day of the pre-assessment appointment, although I did have to return to the clinic prior to this to have my eye measured as the equipment had broken down and they were unable to perform all the tests at the pre-assessment.

On the day of the operation, I was put totally at ease by the Health Care Assistants, the Surgeon and theatre staff. I had to wait approximately 1 hour before the operation took place for the local anaesthetic to become effective, but it only lasted around 10-15 minutes, after which time I was given instruction on what to do for the first 24 hours, a bottle of eye drops and asked to make an appointment to have my eyes retested in 4 weeks.

Overall, I would highly recommend Aces Eye Clinic as an alternative to attending a NHS Clinic/Hospital. They are quick and efficient, and, in my opinion an excellent choice for cataract surgery.

I went on dec 22nd did not receive any information about what was wrong with my eyes, just given eye drops & ointment. No prescription or information about eye test. My appointments have now been cancelled 3 times! In the meantime I went to specsavers was told I am starting to develop cataracts, have blepharitis & blocked eye duct. I cannot believe the difference in the service. I have informed Ace not to send another appointment, no doubt it will only be cancelled a fourth time.Very poor service at Liverpool branch.

Yes very professional set up ,staff pleasant, helpful and knowledgeable, everywhere was clean and tidy well managed.would recommend.

I am here for the first time. Your support, compassion, and dedication make a real difference.

Absolutely amazing service from start to finish and I honestly can't complain about anything whatsoever...
All of the staff were amazing and from start to finish everything felt very professional and my surgery went along without any issues at all.
I return to the clinic in 3 weeks to have my other cattaract removed .

it was vbery easy to apply for this job.

Everything from start to finish was explained the staff were kind and caring. I was extremely worried about the procedure and the staff completely put me at ease.

This was my first, of two, cataract operations. I was very nervous about what I was going to have done. I need not have worried at all. From the moment I stepped up to reception to the minute I left everyone was very helpful. The cataract operation was pain free. It took the surgeon no time at all. I would recommend Aces eye clinic to all. Can't wait to have the other eye cataract done. If it's you, that needs your cataract operation, you'll be in good hands, I was amazed by how quick and pain free my operation was. As I'm sure you will be too.

This whole experience was brilliant. No real hanging around , staff were very friendly. And the whole place was very clean

Its was no good for me. I check in at 3pm my appointments at 3:10pm I am sit and wait no sigh to be seen until 4pm I went to ask why I am not been call. The staff who see me in not checking me in not bring my file up . Staff definitely need to be ensured that they do know how to do the job. Time is very important I have spent over 2 hours here. But Dr are very nice I give 11 of of 10 for him .

Very thorough,staff and consultant very friendly,u delr at ease. Not akong waiting list

Made me feel at ease right from the time I walked in.

Had the cataract in my left eye sorted at Aces Wisbech and I cannot speak highly enough of the staff.
The assessment took about an hour to do the various tests and the procedure itself only took about 10 minutes and was for me, completely painless, with a total time at Aces of just over an hour.
As soon as my right eye needs doing, I will definitely go back to Aces.

Had a warm welcome, staff friendly, and explained every test beforehand. Also cleaned each piece of equipment after each use. Then explained that I'll get a letter in about a week explaining the results and what will happen next.

Understanding and helpful when changing appointment dates due to illness and bereavement. Friendly helpful staff. Smoothly run clinic

What a welcome. Walking in to find a very friendly face. Smiling. That made us reassured. My partner was having cataract surgery. She was worried but after chatting with the receptionist she reassured. Service top notch. Would recommend this service to friends and family. Well done. Keep up all the hard work.

Ok.but I use Aces a lot and have seen oculists frequently.
Need next appointments,s.a.p.
Jane Bulteel

Deplorable service avoid this company like the plague!!! Turned up today for scheduled post operation check, they had no knowledge of this despite my confirmation a week ago!!
No apologies no concern not bothered at all. Told them I was caring for a friend after hip surgery and had taken taxis to return to her asap. Again they were not bothered.
This clinic only bothers about paying customers!!
Disgraceful attitude 👎👎👎👎

I would rate 0 if it was available and upset at the poor service received at the practice at Dartford Optical Express . I took my elderly father there for laser treatment as recommended by his optician, the optician will now be advised about "recommending" this clinic , my father was to have eye laser through the NHS, unfortunately the machine broke as my father was having the laser treatment, this was back at the beginning of March , was then told her would get appt, did get another appt, then that was cancelled and promised someone would call us on update of the machine, by chance I called a few days ago as we had not got an update as promised , now told it wont happen until the end of July ! I have made 3 seperate calls and left a message for the manager to call me, calls never returned , just called again now and told the machine is being replaced at the end of July and queries should have gone through Aces , they should have kept us informed - Aces never kept us updated and manager at Dartford three times did not return my calls , or perhaps did not get the messages ? Now told best to get a referral elsewhere. So disappointed for my father he's nearly 90 and just wants to read a book and watch TV, very poor unacceptable service. Allison.