I can't praise the staff at ACES Eye Clinic at Norfolk House, Milton Keynes highly enough. All the staff were truly amazing from start to finish. Very professional, efficient and friendly. My mother... Voir plus
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I can't praise the staff at ACES Eye Clinic in Wisbech highly enough. I had my left eye surgery on 10th July and my right eye today 17th July. The nurses were amazing, professional, efficient,calm,... Voir plus
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From initial referral to treatment was a surprisingly short time. The service and care was great throughout the whole process. I would certainly highly recommend ACES to family and friends.
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Initial assessment was in Wilmslow , a convenient place from my home. , The procedure was to be in Manchester. This is a very busy area but they do have a private car park. Staff were all helpful... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
ACES, founded in 2005, is a pioneering independent provider of NHS eye care services in the community. Supporting the NHS, whilst providing patients with the highest standards of clinical care from expert consultant ophthalmic surgeons.
Coordonnées de contact
Cromwell Road, PE14 0SN, Wisbech, Royaume-Uni
- 0333 188 2937
- aceseyeclinic.enquiries@nhs.net
- aces-eyeclinic.co.uk
4,4
Excellent
235 avis
Aucun historique récent de demande d’avis
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A répondu à 45 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Booooo to Aces !!
Deplorable service avoid this company like the plague!!! Turned up today for scheduled post operation check, they had no knowledge of this despite my confirmation a week ago!!
No apologies no concern not bothered at all. Told them I was caring for a friend after hip surgery and had taken taxis to return to her asap. Again they were not bothered.
This clinic only bothers about paying customers!!
Disgraceful attitude 👎👎👎👎
14 mai 2026
Avis spontané
Réponse de ACES Eye Clinic
Many thanks for providing your review. We welcome all forms of feedback, and we are sorry to learn of your dissatisfaction.
I understand your complaint is currently with our Customer Services team who will be contacting you with the resolution of this as per our complaints process. In the mean time, if there is anything else you wish to discuss, please contact us on 01236 795 010.
I would rate 0 if it was available and…
I would rate 0 if it was available and upset at the poor service received at the practice at Dartford Optical Express . I took my elderly father there for laser treatment as recommended by his optician, the optician will now be advised about "recommending" this clinic , my father was to have eye laser through the NHS, unfortunately the machine broke as my father was having the laser treatment, this was back at the beginning of March , was then told her would get appt, did get another appt, then that was cancelled and promised someone would call us on update of the machine, by chance I called a few days ago as we had not got an update as promised , now told it wont happen until the end of July ! I have made 3 seperate calls and left a message for the manager to call me, calls never returned , just called again now and told the machine is being replaced at the end of July and queries should have gone through Aces , they should have kept us informed - Aces never kept us updated and manager at Dartford three times did not return my calls , or perhaps did not get the messages ? Now told best to get a referral elsewhere. So disappointed for my father he's nearly 90 and just wants to read a book and watch TV, very poor unacceptable service. Allison.
14 mai 2026
Avis spontané
Réponse de ACES Eye Clinic
Many thanks for providing your review. We welcome all forms of feedback, and we are sorry to learn of your dissatisfaction.
We are disappointed to hear about your father’s experience, and we would like the opportunity to understand the concerns you have raised further and ensure that you can discuss this with us directly.
Unfortunately, from the information you have provided, I have been unable to locate your father’s record to assist further. If and when convenient to yourself, in order to discuss your concerns with a member of our team, we would invite you to call us on 0333 188 2937. Alternatively, you can provide us with more information via email by sending it to clinicalservices@aces-eyeclinic.co.uk
Care, compassion and professionalism
I bring my elderly mum to the Peterborough clinic every 6 months. With deteriorating sight mum is always apprehensive. However from the reception area through to the consultants and specialists there is a care and compassion , a warmth sadly rarely seen even in health related organisations. Louisa puts mum at ease with lovely warm greeting and conversation - this is mirrored as specialists update mum about her condition. Today I was following up on a request they made - again genuine personal support was always in evidence. Can’t thank the Peterborough team enough for their support, consistency and care.
11 mai 2026
Avis spontané
Réponse de ACES Eye Clinic
Thank you for your kind review of our Peterborough clinic. We appreciate you sharing your experience. We're glad Louisa made you both feel at ease, and that our consultants provided clear updates. Your feedback is invaluable, and we’ll share it with our team. Thank you again for your kind words.
Highly professional service
Highly professional service, outstanding effort to accommodates us, extra vigilance around a vulnerable patient and extra tests arranged.
7 mai 2026
Avis spontané
Réponse de ACES Eye Clinic
Thank you for your feedback. We're glad you received professional service and that our team's care for vulnerable patients made you feel well cared for. We appreciate you sharing your experience.
Incompetent
How incompetent is this clinic? Oct2025 1st appointment i sat there from 10am for a 10:30 appointment at 15:00 was told they were running behind and would not get to see me that day, it took 6 MONTHS to get another appointment, i had the assesment in April and was given a surgery date of 25th June now that has been cancelled and now July, who is running this fiasco of a clinic
9 mai 2026
Avis spontané
Réponse de ACES Eye Clinic
We are sorry to learn of your experience. We are thankful for all patient feedback, and we take feedback such as that provided by you extremely seriously.
We can only apologise about the wait you faced for an appointment to be seen and we would like to discuss this directly with you, to better understand those events, and to ensure that appropriate learnings are taken wherever they are identified. However unfortunately, from the information you have provided, I have been unable to locate your record to do so.
If and when convenient to yourself, in order to discuss your concerns with a member of our team, we would invite you to call us on 0333 188 2937. Alternatively, you can provide us with more information via email by sending it to clinicalservices@aces-eyeclinic.co.uk
Location much better than a…
Location much better than a hospital.Staff very pleasant,helpful and efficient.
7 mai 2026
Avis spontané
Réponse de ACES Eye Clinic
Thank you for your feedback! We're glad you found the location comfortable and our team helpful during your visit. We appreciate you sharing your experience!
Wonderful Experience with Exceptional Staff” —
I was very satisfied with the care I received. The staff are truly amazing, very kind and professional. They make you feel comfortable, welcome, and cared for. It is the kind of place that makes you feel happy to come back.”
5 mai 2026
Avis spontané
Réponse de ACES Eye Clinic
Hi Florentina, Thanks for your feedback. We are happy to hear you had such a great experience with our team in the clinic.
The attention to details by the…
The attention to details by the establishment concerning, staff/clients relationship
6 mai 2026
Avis spontané
Réponse de ACES Eye Clinic
Hi Christian, thanks for your positive review that help us to maintaining our high standard on service
Cataract surgery
Thankyou for all your help looking forward to getting right eye fixed
5 mai 2026
Avis spontané
Réponse de ACES Eye Clinic
Hi Lorne, Thanks for your positive feedback, We are happy to serve you
Delightfully nice and efficient staff.
5 mars 2026
Avis spontané
Réponse de ACES Eye Clinic
Thank you for your kind words! We are delighted to hear that you found our team to be friendly and efficient. We appreciate you taking the time to share your experience.
You are treated like humans not a covayer belt
From your pre op to the day of treatment you are very well looked after and well informed of what is happening.
Recomend them to everyone.
1 mai 2026
Avis spontané
Réponse de ACES Eye Clinic
Thank you for taking your time to leave your 5-star review. We are delighted to hear that you felt well looked after and informed, from your pre-op right through to the day of your treatment. We will be sure to share your kind feedback with the whole team.
A very good place to have eye treatment. Very professional.
All the staff were great. I was in and out in less than a hour.
30 avril 2026
Avis spontané
Réponse de ACES Eye Clinic
Thank you for the five-star feedback! We are pleased to hear that our team looked after you well and that your visit was both efficient and professional. We appreciate the recommendation!
Amazing patient care and service 🙂
Service,polite staff and the doctors are lovely and gives quality time
1 mai 2026
Avis spontané
Réponse de ACES Eye Clinic
Thank you for taking the time to leave your kind feedback. We’re delighted to hear you experienced great service and found our staff polite and our doctors so attentive. We really appreciate your kind words and will be sure to pass this to the team.
A happy customer
A pleasant and refreshing service all round by all the staff and helpful service and ease of booking
28 avril 2026
Avis spontané
Réponse de ACES Eye Clinic
Thank you for taking the time to leave your 5-star review. We’re delighted to hear you experienced a pleasant and refreshing service from the whole team, and that you found the booking process easy and convenient. Thank you again for taking your time to share your experience.
Strongly recommend Thetford clinic
The clinic at Thetford was easy to find and park. The staff are very friendly and welcoming, putting you at ease immediately, also very professional explaining everything about the procedure on the day and what to expect when having surgery.
29 avril 2026
Avis spontané
Réponse de ACES Eye Clinic
Thank you for your kind feedback. It’s great to know everything was explained clearly and professionally, helping you feel prepared for your procedure. We appreciate you taking the time to share your experience and will be sure to pass your kind words onto the team at Thetford.
All members of staff are very are…Top Quality
All members of staff are very professional well informed and friendly and very helpful
25 avril 2026
Avis spontané
Réponse de ACES Eye Clinic
Thank you for your feedback. We're glad you found our team professional, knowledgeable, friendly, and helpful. Your comments will be shared with the team. Thank you for your review.
Thetford clinic.
Thetford clinic.
A few years ago I had 2 cataract operations. Both very successful, The staff were wonderful and made me feel at ease.
Today I returned for laser treatment and once again everyone was so helpful and kind. Appointment was on time and all completed in 30 minutes.
Would highly recommend Aces.
27 avril 2026
Avis spontané
Réponse de ACES Eye Clinic
Thank you for taking the time to leave your 5-star review. We're glad your cataract procedures and recent laser treatment at our Thetford clinic were positive. It's reassuring that our team made you feel comfortable and everything went smoothly. We appreciate your recommendation and thank you for sharing your experience.
Absolutely superb environment …
Absolutely superb environment premises and the staff are exceptionally professional and friendly.....at all LEVELS .. the surgery was straightforward and quick......now i have 95% vision restored to my right eye (my astigmatism is -5.00) now waiting next month for left eye . UNEQUIVOCALLY RECOMMEND TO ALL
A STARS
FIRST CLASS SERVICE
A HUGE THANK YOU TO EVERYONE
❤️❤️❤️
23 avril 2026
Avis spontané
Réponse de ACES Eye Clinic
Thank you for your feedback. We're glad you had a positive experience. It's great to hear your procedure was straightforward and your vision has improved. We appreciate your recommendation and will be sure to pass your kind words to the team. Thanks again, take care.
Easy to find very friendly reasonably…
Easy to find very friendly reasonably efficient very efficient and effective
Surgery. Really kind and friendly
Service 3 or 4 cancelled appointments preceding surgery by Aces which leads to the 4 stars.
25 avril 2026
Avis spontané
Réponse de ACES Eye Clinic
Thank you for your review.
Very efficient lovely staff
The receptionist was very welcoming I did not have long to wait to be called and the lady dealing with explained everything what was going to be done and before I left she explained very well what would happen.
I was a very good appointment
24 avril 2026
Avis spontané
Réponse de ACES Eye Clinic
Thank you for your feedback. We're happy to know everything was clearly explained and you felt informed before leaving. We appreciate you sharing your positive experience and will be sure to pass your kind words back to the team.
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