Broil King Avis 

I purchased the imperial 690 from our local garden centre in Hertfordshire and built the bbq. I noticed that one of the burners was lighting slow and was putting out significantly less heat than expected. I contacted BroilKing and they sent out a regional representative, James, to inspect the item. He saw that there was an issue, apologised and then ordered a replacement part. He came back a second time, fitted the part and it was still not up to standards. He decided to replace the grill under warranty and came back and took the old one away and built the new one. We paid more for this grill than any other I’d bought but the level of service was outstanding. Post replacement, this is the best grill I’ve ever owned and may be the last I ever need to buy.

They do not support or stand by their products. I reached out to get support and was told YOYO (Your on your own). They refused to refer me to someone local who could service their product as well. There are better products out there for your money. Essentially I was told that I could service the unit on my own. Given that servicing it involved troubleshooting why propane isn't flowing to the grill, that's criminal. After all, troubleshooting propane - what could possibly go wrong? Only that I could blow myself up and start a huge fire. Would you tell someone who told you that they had a leaking gasoline tank that they could fix it on their own? No.

Most people only review when there are issues. After 3 years of ownership, I did have an issue - my Sovereign XL Flav R, guides and baffles had become severely pitted and a hole had developed in the base of the main bottom of the BBQ. I contacted Broil King directly in the UK (OMC) and to my surprise, they sent replacements free of charge for everything including the huge main bottom. They also have me free replacements to many consumables (screws, bolts etc). Two years later, I've stripped the BBQ and fully rubbed down all parts. The bottom is as new still. The Flav R etc are pitting but will last another couple of years. I've just called and ordered replacements in case future stock was a problem. Cost and service were excellent.
For an expensive BBQ, future support is key and from my experience, OMC (Broil King) have gone above and beyond.
Special thanks to Carole and Jayne.
Paul

Selve grillen griller godt, men hold nu op hvor går den hurtigt i stykker. Efter knap 2 år gik den ene brænder/regulator i stykker,, såvel som den ene rist knækkede. Slut på sæson 2 gik temperaturmåleren i stykker. Og nu er brænder nr 2 lidt tvivlsom (sæson 3), den er faktisk til lossepladsen
Min gamle Weber summit holdte i 9 år
Nb det er en model 590

Jeg har d. 05.04.2018 købt en Broil King Baron hos Silvan i Esbjerg. I salgsøjemedet var der ikke det grillen levede op til. Gik egentlig efter en Weber men blev overbevist om at King broil Baron var det bedste.
Nu her 5 år efter er brænder og grillkassen rustet op - det til trods for at grillen har stået tildækket og under halvtag i de 5 år vi har haft den. Grillen er derfor kun til lossepladsen - det vil kræve en dygtig pladesmed til at få den op at stå igen. Den kostede også “kun” kr. 7000,- plus det løse af redskaber, overdækning mv.
Aldrig mere King Broil
PS:
Det er rettelig kun 4 år siden købet :-(

Bought a vertical propane smoker. Came missing some parts. Emailed company multiple times. Told to email someone else. I've given up, and won't be buying broil king ever again.

ÆV – tre sæsoner blev det til – må nok erkende at en grill til 10.000 kr. ikke kan klare 4.

Var ellers begyndt at gøre klar til at skifte brændrør m.m. så den kunne gå 4. sæson i møde i bedst mulig stand – men kunne ifb. med at et brændrør blev afmonteret konstatere at der var noget galt med regulatoren – ud over at den allerede gik stramt.

Afmonterede derfor det hele – og her kan det ses at dysen på regulatoren er fuldstændig forvitret – metallet er sprødt og knækker ved mindste berøring.

Derudover er der selvfølgelig de gænse problemer med at kassen indvendig er stort set rustet op – på trods af at den altid har været dækket af cover.

Så der bliver nok ikke en 4. sæson – men hvad kunne man dog også forvente af en grill til 10.000 – det er jo trods alt kun en afskrivning på 3.300 kr. pr. år.

Vores Broil King kun 4 år gammel, er nu smidt på genbrugsstationen. Den holdt kun 4 år ,fordi vi efter 2 år fik en helt ny kasse med riste og brændere grundet gennemtæring.
Vi udføre en meget omfattende reklamation med billededokumentation og - til sidst måtte den gamle kasse sendes over.
Det var en grill til over 6000 kr.

Bought a Baron 490 over 3 years ago.Found to have rust problems Contacted Broil King directly and found no problems about replacing it.The service response was excellent.Would highly recomenned this company on how they dealt with the problem

The Baron 590 is a solid quality BBQ that not only looks great, but is a delight to cook on. We received knowledgeable support from the retailer when choosing which model to go for and post purchase we received outstanding customer service from Martin at Broilking. These BBQs come with a fabulous warranty so I am confident we have purchased a BBQ that will last many many years. Well done Broilking!

Efter at have beklaget mig over tæret brændere her på Trustpilot blev jeg kontaktet af Broil King, der sendte nye brændere på garantien. Nu griller den igen supergodt.
Det er flot service

Having purchased a Crown 400 Pellet Grill last year to start having proper BBQ food, the kit was great. Fastfoward to starting to use it again this year it developed a fault, the electrics kept tripping. Called and emailed the manufacturers OMC in the UK but had little immediate response. Email from Mike arrived saying he has asked The Gas Centre / The BBQ shop where i purchased it from to call me, there i was thinking im about to be passed pillar to post. I called them this morning (8th Feb), long story short, had a call from Martin this evening, explains it needs a new part and it'll take too long to arrive which he was not happy about so they will desptach a brand new smoker.
Now that doesn't happen very often so hats off to the whole team.
So, thanks to you all - Mike / Gary & Martin (plus the lad in the office who I didn't get their name)

Having experienced Broil King BBQs whilst living in Canada for a couple of years (everyone has one as its a Canadian product!) we decided to buy one when our old gas bbq started to fail now we're back in the UK. We bought the Baron grill with rotisserie and it was brilliant especially as it hides the gas bottle and cooks chickens on the spit so beautifully. However we noticed some of the paint starting to fail on the main box so as I had registered the BBQ under the warranty I contacted them to see what could be done. I was dreading that they would replace the main box and we'd have to dismantle and rebuild it. I need not have worried Carole from the UK office was straight in touch saying they would replace the whole bbq and the area manager would come and build it for me! What's not to like about this level of customer service in the midst of a pandemic. James was excellent, he built it in a very short time, demonstrated the new infra red grill, we didn't have this before as we have even been given the new ungraded model. Thankyou Carole and James for being accommodating about delivery dates and for your great communication. It was a pleasure to chat to you both. Looking forward to getting the new machine prepped in time to BBQ the turkey..

Bought a Baron 400, put it together and it was broken from the start... The manufactured parts must have not been accurate... Contacted the store and they told me they would contact Broil King to ship spare parts ... 4 full weeks later I was sent 1x part (instead of 3 that were needed) and that part was bent ... Another 2x months later the store finally accepted my handing in the bbq to get my money back ... All in all, amongst the worst service I have ever experienced ... Will buy a Weber Grill now, might be slightly more expensive, but their reviews read a lot better

This is my second BroilKing BBQ as my old one which was well over ten years old needed new parts so I picked up a bargain from Amazon. The main reason for buying this make is that the manufactures, who trade as OMC, are easy to get in touch with. The igniter stopped working but the BBQ was still under warranty. I contacted OMC and a new part was received by me the next day. You can’t do better than that.

I brought a Sterling bbq which is a product made by OMC the parent company of Broil King more than 10 years ago, and I must say that I’m so happy that I did.
After buying a number of cheap charcoal bbq’s that lasted a couple of seasons I then decided to go over to gas, and was completely converted, but made the fateful mistake of buying a cheap model from a well known diy outlet, this lasted less than 2 seasons before rusting away!
So I decided to treat ourselves to a quality gas bbq, so visited my local specialist, Bedfordshire BBQ Center and chose this Sterling model on their recommendation, and I must say it was the best decision I made.
Not only has it given me years of great service, but because I have looked after it and kept it covered and cleaned, it looks almost as good today as when purchased, well almost!
This is the important part of why I was inclined towards writing this review.
As I went to clean it at the weekend only to find a hole in the main burner box and on looking closer found it had corroded around one of the fixing points, I was so disappointed, but thought, oh well, it has given us more than ten years service so doesn’t owe us anything !
But because it still cooks and looks as good as when I bought it, I thought I’d contact Broil King customer services to see if spares were available, and imagine my surprise when I found out that the part that was faulty was in fact covered by a Lifetime Warranty and even though I could not produce my original purchase receipt the amazing customer service advisor named Carole agreed to send me out a new part absolutely free of charge, so am now waiting to receive it at time of writing this, and looking forward to many more years of happy barbecuing !
It just goes to prove the old adage, ‘That you get what you pay for’!
Quality product from a quality company, well done OMC / Broil King

Thank you, thank you, once again!!

Love to bbq! Bought various ones over the years last maybe 1 or 2 seasons. Decided to buy a broil king after recommendation from a friend. We’ve had it 5 years and still looks like brand new! We cook on it at least 4 times a week as we have built an outside kitchen around it so that whatever the weather we can still bbq all year round! We regularly maintain it to ensure we look after it - let’s face it you don’t buy a car and never have it serviced! I have bought various accessories over the years from the team in the Uk who couldn’t be more helpful when you phone they really know their product - however wonderful to speak to people who are enthusiastic over bbqing! Highly recommend pizza stone your pizzas taste like your in italy! Beer can chicken and rotisserie! All the accessories are really well made just like the bbq. Think this bbq will outlive us!

I rang Broil King on Monday about a problem with my 20 year old bbq. After speaking to an incredibly helpful lady we ascertained what was needed and payment made. Part arrived in next mornings mail and bbq back up in full working order less than 24 hours from my initial call.
Great service and really helpful people.

I purchased a Broil King Baron 490 in 2020 and I have to say I am absolutely delighted with the product and service from Broil King. When my BBQ landed, I had a few issues with it, but the Broil King UK team were more than happy to resolve these and assist me. They simply could not do enough for me and the service they provided was very professional and they truly did stand behind their product and they continue to do so. When you buy a premium product, you can sometimes worry about the customer service backing it up, but the UK Broil King team have been excellent with me and the service they provided was top class. This is particularly impressive as I bought the BBQ in a year where supplies and the manufacturing of lots of items hit major problems. Nothing was too much trouble for them in what has been a very troublesome year! Thank you Mike, Carole, Martin and all of Broil King UK and worldwide team / staff. I am extremely happy with the Broil King product I purchased, and the service provided. The BBQ functions just as well as the day I bought it which was well over a year ago and I have full confidence it will continue to do so!

Jeres grill-tang kan ikke tåle lidt varme.. Det lille låse dims som sidder i enden er smeltet.. Den har hængt på grillen håndtag.. Det holdt den ikke til.. Noget være skrammel..