Broil King Avis 

Garantien for en Broil King Monarch 390 købt i 2015 er ifølge Broil Kings egen hjemmeside dækket af deres 2018 garanti politik. Gennemgående er 7 ud af 11 elementer dækket 5 år eller mere. Men for min grill var hovedbrændere rustet helt, og de burde være dækket af 10 års garanti.
Jeg synes det er en skam, at designet ikke er gennemtænkt, da Broil King helt klar har prøvet at skabe noget ud over det sædvanlige. Låg, bund, sidebrænder, frontpanel med diverse små gasrør til brændere er stadig som nye. MEN små støttevægge i grillens bund, som ikke rigtig har noget formål, og overhovedet ikke er nødvendige er rustet igennem for længe siden. Også W-pladerne og grillristene.
Jeg har som sådan været glad for min Broil King Monarch 390 grill. Og selvfølgelig er der ikke noget der holder evigt. Men hvis grillriste og brændere var af god kvalitet, ville Broil King virkelig være godt. Hvorfor spare der?
Broil King tilbød 3 brændere (koster ca. 700 kr.), men w-plader og grillriste ville yderligere koste 1400 kr. for, at grillen kunne bruges. Og dette skal ses i lyset af, at grillen kostede 4500 kr., og burde holde længere.

Was excited to receive my Baron 440 (Black).
But on unpacking the grill there were some issues. The paint on the aluminium castings on the side of the hood was all chipped.
The metal part of the hood was bent so did not sit flush on one side. The liner on the inside of the hood had a 5mm gap down one side and flush on the other.

There is was also a small piece of aluminum casting in the bottom of the box (Still don't know where that came from)

One of the clips that holds the side shelf in place was broken.

The cable supplied to connect the side burner electrode has a round connector the electrode has a flat rectangular connector!

The side burner was not assembled correctly and sat wonky this was because one of the screws was on the wrong side or the metal plate.

I contacted the reseller and they arnaged for the local rep to contact me and arrange a replacement hood and spare parts. Thought great customer service they told me to go ahead and assemble and use the grill which I did but the issues did not end there.

The rubber grommets on the base of the hood are rubbish and one broke within a couple of days. This then scraped the paint off the grill box.

A week or so later the replacement hood arrived along with a set of grill tools as a sweetener. There was no handle or thermostat told I had to take these of the original hood myself not something I was expecting to have to do. On inspection of the new hood the paint was also damaged. It was not assembled properly the screws on the back lip of the hood were loose and one was cross threaded.

After further talks with the rep it was agreed that they would replace the entire thing with a new one which was good as the main electric igniter was now only working on 2 of the burners. Only used it 6 times by this point.

I had to wait another 2 weeks for the replacement as there was no stock in the UK.
The rep brought the new one boxed to me. Now I would have thought given the issues we had had that they would have checked it before brining it but no. We opened the box and guess what chipped paint on the hood and one of the rubber grommets snapped off.

I had paid £850 for this grill and was not impressed.

I also left a review on the Broil King website along with images. But strangely this has not yet been published.

Broil King - en skuffende oplevelse..! Det hele ruster væk. Grillen har stået i de 3 år vi har haft den under dække eller carport om sommeren og i garage om vinteren.

Den er nu fuldstændig uanvendelig..!

Jeg gider ikke skrive om alt det dårlige - men anbefaler at I kigger uden om Broil King, når der skal købes grill. Spild af 4500kr.

Hold jer fra det, de reklamerer med det fineste canadiske rustfri stål, og 14 dage over garantidatoen er den så rådden og rustet væk at den ikke kan tænde.
Indmaden ruster helt vildt, tænding holder lige garantien ud, det samme gælder lyset, og termometer går til.
Reklamerer man over noget der tydelig vis er pil rådden inden for garantien, afvises man selv om man er lige over garantidato.
Som sagt hold her fra det og køb noget andet, for oplevelsen er ikke det de slår det op til at være.

piece och american rubbish ...never a broilking again ...tock 4 hours to assemble ...millions of pieces and nothing fits...and then half a year later its rust everywhere....is this made by an idiot ? ???

Købte min Broilking 490 Baron for ca 2.5 år siden. Har næsten altid haft Weber, men ville gerne skifte min mindre Weber Spirit og faldt derfor for Broilking. En af årsagerne til jeg valgte dem, var at de blev beskrevet som ikke at skulle ruste. Det har nu i mellem tiden vist sig ikke at passe 😡. Har via forhandler reklameret over dette samt at malingen falder af. Forhandler tog derpå kontrakt til Broilking. Efter lang tid, fik jeg beskeden, at garantien var udløbet og de ikke kunne gøre noget. Dog ville de sende en ny grill rist, da dem jeg havde alle var total gennem tærede og ikke eget til madlavning. Nu snart 3 - 4 måneder senere har jeg fortsat ikke modtaget noget fra dem...jeg køber aldrig Broilking igen. Er skuffet over at en så forholdsvis dyr grill, efter så kort tid ligner noget der kunne være mere end 10 år. Den har altid stået i carporten og når ikke den var i funktion, er der altid cover på. Jeg synes selv, jeg har været tålmodig, men det stopper her og derfor denne dårlige anmeldelse.

Bought a grill in 2017. A fantastic piece of equipment so far, but the item has problems with rust. At the beginning of this season I had to knock rust of in flakes from the "stainless steel" burners and from what I call the cook box. In my humble opinion a box is closed with 4 sides. If that's not the case then just call it the lid. My grill, a Baron 490, was so rusted in the lower box, where the burners go trough it, that I could break it of in pieces. I know that usually with a corrosion warenty it's a matter of penetration, but when it starts to rust at the edge and "chews" of in pieces, I call that 100% penetration.
So I contacted the manufacturers agent, and told him about the problem. I even enclosed pretty grose looking pictures. It's fair to say, his response was not as expected.
First of they claim, that a lid is a box, and therefor anything below has only two years warenty. My grill is 2 years almost on the spot. And they further claimed, that it would take years, before the rust would have any effect in the grill. So it didn't matter.
My counter argument was, that if I bought a new car, in it had heavy rust in the exterior part of the wheel box, it would take years before it had any effect on the car, but I would still expect to have it fixed for free.
This is not a low price product, and they claim to be worth every penny. I'm not so sure anymore. Probably should have bought Weber instead. At least they have a minimum of 10 years over-all warranty on products of simular price. Very disappointed.