I had bought a 3yr old car, driven it for 4-6 weeks. Monitored a ‘squeak’ to work out its origin. Our salesman contacted technical/service dept, and appt was made. Diagnosis process revealed serious... Voir plus
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The technician arrived right on time and did the most fabulous repair to my alloy. I can’t even see where the work was done and if I didn’t have before and after photos you wouldn’t know there had eve... Voir plus
Car was in limp mode and needed to be recovered to the dealer who sold me the car. Diagnostic check showed 3 issues had been recorded. Car Care plan only approved the resolution of 1 of the er... Voir plus
L'entreprise a répondu
The service was amazing, really fast. The breakdown was in a really dangerous place and in fog. The policeman put warning notices at each end of the s bend. The tow truck lady was brilliant and altho... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Car Care Plan is the UK's leading provider of vehicle warranty and motoring programmes.
Coordonnées de contact
5 Mid Point Business Park, BD3 7AG, Bradford, Royaume-Uni
- 0344 573 8000
- carcareplan.com
4,3
Excellent
10 k avis
A répondu à 84 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Good job well done.
27 avril 2026
Very happy saves large bills…
Very happy saves large bills considering renewing it if the price is right
27 avril 2026
Got claim amount in a week's time…
Got claim amount in a week's time though I was told 28 working days.Very fast ...very impressed
27 avril 2026
The engineer that visited was very…
The engineer that visited was very good, kept me informed and arrived on time.
I have marked my review down due to the fact that when I submitted my claim I received no confirmation that it had been received or even if it was expected. An acknowledgment of the claim via a short email should be standard.
9 avril 2026
Quick response and great service to put…
Quick response and great service to put me back on the road
27 avril 2026
Very happy with the extended Car Car Plan warranty
When I purchased my used Ford from Group 1 in Farnborough, the extremely helpful and friendly salesman strongly advised me to take out the extended 4 year warranty. I was sceptical at first, but how pleased I am that I took his advice.
The intermittent illumination of the engine warning light indicated a fault with a sensor in the exhaust, which would have cost me £150 for the diagnostics plus £200+ for the replacement sensor (without which, the car would have failed the MOT (for which it was booked in as well as a service).
I was pleasantly surprised to find that the warranty covered the costs of both the diagnostics and replacement sensor, so a big thank you to Car Care Plan and Gruop 1 Ford!
23 avril 2026
The engineer was polite and…
The engineer was polite and professional. When I came to wash my car on Sunday on closer inspection it has scratch marks on there where it looks like it's been rubbed down with sandpaper.
17 avril 2026
Réponse de Car Care Plan
Hello,
Thank you for your feedback, we are sorry to hear you weren't happy with the service received. Your feedback is highly valued and will help us improve in the future. We have contacted you about this and we hope to resolve the situation as quickly as possible.
Kind regards,
Car Care Plan
Perfect service
Perfect service - Dan arrived on time and delivered a great end result on my alloy wheel repair.
27 avril 2026
Great service and on time
27 avril 2026
We reported 2 damaged alloys at the…
We reported 2 damaged alloys at the same time.
However each was assigned to a different repairer.
The first repair was done professionally and we are really pleased with the results that was on the 2/4/26
We are still awaiting the second repair due to be done 15/5/26 so I can’t comment on the work as yet.
However, my gripe is why give this to 2 different repairers, which wastes both our and their time and additional costs when this could have been done by one repairer on one visit.
19 avril 2026
Car in for warranty on air con twice…
Car in for warranty on air con twice each tine the car was retain for several weeks and the issue not resolved
I was told by the dealer the car was to be returned to JLR after they failed to resolved I doubt this occurred as no evidence was provided even on request
Second occasion I was informed the car needed a new blower however this was never an issue as the air was just not blowing cold air
poor service would not recommend
19 avril 2026
Réponse de Car Care Plan
Hello,
Thank you for your feedback, we are sorry to hear you weren't happy with the service received. Your feedback is highly valued and will help us improve in the future. If you’d like someone to investigate your concerns as a complaint, please follow the complaints procedure in your product documentation.
Kind regards,
Car Care Plan
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