ChargedUp Avis 149

So many people on here tell the same story, I wished I had checked out the reviews before using the service.

I used a power bank, not knowing it was separate to the bar I was in. I returned it to a member of staff, thinking this was what I had to do. The member of staff obviously never returned it to the dock and the company kept charging me.

After complaining, they have said I'll get a refund but after reading some of the reviews I'm doubtful I will.

I would give zero but can't. I rented a device in a different city, checked locations in my home city, 7 of them. Went to all 7 and all of them don't offer there service anymore. Locations so outdated. I had to keep paying the fee till I posted back with recorded delivery at my expense.. CON

Shocked. DO NOT use this. Even if you have no battery trust me its not worth the hassle. I returned my device at a bar in the UK - Manchester and was still being charged 24 hours later
Credit where credit is due customer service did get back to me and resolve. However, its so bad you get charged even after you return it

Downloaded the app, registered all easy. Tried to use it and everything went wrong. The charge would slide out, took my money and my phone died. So useless.

Tried my sister's phone and the same thing happened. We went to a different charging bank and we've managed to get a charge after paying for a 3rd one! Paid for a 24hours use, 10 mins into it the charger had no batterylife! And, it wasn't charging. Thought I replace with another one just to be told I'm not allowed to do that so why the option of 24 hours use when you can't swap if the battery is dead?

Now paying for 4th charger and sent a complaint - told I'm not entitled to replace the charger if the battery is dead or not working!

Thanks Justine!

Useless and wasted £12 and my phone is still not charged!

Complete waste of time. Great idea, but the concept of something that you need when battery is low that then requires you to download an app is a bit daft, and then when you do that and pay for it the charger it gives you should ideally work, which it didn’t when I tried it. About as much use as a chocolate fireguard

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I paid to use one of these in Westfield Stratford. The iPhone charging lead came out broken so was of no use to my phone. I replaced it and contacted them via the App. Got a response saying use a code to get free next rental. The code wouldn’t work and any further communication on App was ignored. As I was desperate for charge I paid another £2 for 2 hours charge, except the charger only charged for about an hour. Altogether paid £4 to get 32% charge. Rip off. Avoid

The magnet part works great. You cannot use this in your vehicle. Does not work with Apple Play in Ford vehicles. Don’t know about other vehicles. So it is useless to me.

Solid charging experience at Brewdog. Loving how they are now keeping the tube clean

Every time the system charges for 24 hours even when you return battery with in 1 hour. When you catch them, they say they will refund . Great idea with poor execution or maybe this is how they make money by charging incorrectly. Lost trust and feel wasting my time chasing refund after every usage. Been disappointed 3 times in last 3 rentals
NO MORE

Charged me £4 for about a half hour and only got 20% charge... Wouldn't recommend.

Be warned, you have to have the charger back back in the holder a minute or so before your time expires or you will be charged again.
No ability to close account or clear payment methods either.
Avoid!

Already written a review on here after sending an email and having no reply. The reply to my review stated you would reply straight away and I have still not had a reply. This is terrible customer service.

They’ve charged me 30 quid when I used the pod for for an hour. Now they’re pretending to investigate and have been doing so for a month. I ensured the pod was returned correctly so I’m being charged for their technical fault. I do not recommend using this service unless you want to be overcharged!

I own multiple sites, and applied 6 months ago for charging station. Nobody care about it, customer service is appalling. Stay away from this circus

I have been waiting for a credit for 3 weeks. There is no one to speak to, only chat. They continue to say nothing yet! What kind of customer service is this???? I would NEVER use this service again!!

Great service. I returned a battery and it hadn't registered. I messaged them on Instagram and within 15 minutes it was all sorted. I recommend contacting the Instagram rather than through the app as they are more alert and helpful

Speaking from past experiences, I was never a huge fan of on the go charging devices as I felt like it took forever to charge my phone especially whilst I was using it and this was a problem I always had when being out. However, since coming across this Charged Up device, I am honestly so pleased and surprised with how quick it charges your phone even whilst using it. Will definitely purchase one next time I go back to Brewhouse! Highly recommend

Literally a life saver! A great service and charged my phone super quick. Will definitely use again, great value for money. Throughly recommend.