Ordered max crate of hardwood and came following day within the quoted email timescale. Wood extremely dry as advertised. Usually buy 30litre sacks of wood from local supplier @ 9.50-£11.... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Why only 4 *. Simple, nobody is perfect, but they sure come close. This is our 2nd year of using Firewood, hopefully that will continue. Placed the 2nd part of this years orders on a Thursday afterno... Voir plus
L'entreprise a répondu
My go to company for kiln dried firewood, usually silver birch. A bit of a mix up re delivery dates with my recent order but was quickly resolved by the company and my order was received within a c... Voir plus
L'entreprise a répondu
Came here to check the reviews before placing an order and again the Trustpilot community have been reliable! Really good value logs and wait for it, the product I ordered on the site was exactly... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We deliver kiln dried firewood and wood briquettes throughout mainland UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.
Coordonnées de contact
Europa House, 18 Wadsworth Road, UB6 7JD, Greenford, Royaume-Uni
- 012850704376
- sales@firewood.co.uk
- firewood.co.uk
4,4
Excellent
2 k avis
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Sadly...Eucalyptus does not burn well.
Sadly...Eucalyptus does not burn well.
Compared with previous hard wood we have had.
19 mars 2026
Réponse de Firewood.co.uk
Dear Customer,
Thank you for your feedback. We’re sorry to hear that the eucalyptus logs did not meet your expectations compared with your previous hardwood.
Eucalyptus is a hardwood, but it can burn differently from other species, and some customers find it burns faster or produces more smoke initially. We appreciate your comments and will take them into account as we continue to review our products.
Kind regards,
KM
The delivery driver was friendly and…
The delivery driver was friendly and helpful. Second time I have ordered from them. Would order from them again and recommend.
They need to sort the account details on their system, because every time I logged in it was saying that the order had been delivered a few days before it had arrived.
19 mars 2026
Réponse de Firewood.co.uk
Dear John,
Thank you for your detailed feedback! We’re delighted to hear that your delivery driver was friendly and helpful and that your second order went smoothly. It’s wonderful to know that you would order from us again and feel confident recommending our service.
We also appreciate your comments regarding the account system and the delivery notifications. Your feedback is very helpful, and we’ll review this internally to ensure our system provides accurate updates in the future. Thank you for your support, and we look forward to supplying your future orders!
Kind regards,
KM
Legend of a delivery driver
It’s unfortunate that not all delivery drivers are given the same equipment to deliver, but in spite of this the man who delivered my pallet went above and beyond and pulled the load into my garage like the last two guys. He only had a manual trolley, while the previous guy had an electric one. Legend of a man.
19 mars 2026
Réponse de Firewood.co.uk
Dear Jennifer,
Thank you for your fantastic feedback! We’re delighted to hear that our delivery driver went above and beyond to get your pallet into your garage, even without the benefit of an electric trolley.
Our team always strives to provide helpful and reliable service, and it’s wonderful to know that their efforts made a positive difference to your experience. We really appreciate your support and look forward to supplying your future orders!
Kind regards,
KM
Réponse de Firewood.co.uk
Dear Christopher,
Thank you for your feedback! We’re delighted to hear that you found our service excellent.
Providing reliable and efficient service is always our goal, and it’s great to know that your experience reflects this. We really appreciate your support and look forward to assisting you with future orders!
Kind regards,
KM
Had the option of delivery dates which…
Had the option of delivery dates which a lot of other companies don’t. Was informed of a two hour time slot for delivery. Haven’t used the wood yet but appears to be of a good quality
18 mars 2026
Réponse de Firewood.co.uk
Dear Ashley,
Thank you for your feedback! We’re glad to hear that our flexible delivery options and the two-hour time slot made your experience convenient.
It’s great to know that the wood appears to be of good quality. We take pride in providing reliable service alongside high-quality firewood, and we hope it meets your expectations once used. We really appreciate your support and look forward to supplying your future orders!
Kind regards,
KM
Delivery was great and the logs are…
Delivery was great and the logs are excellent with very little moisture content
18 mars 2026
Réponse de Firewood.co.uk
Dear Robert,
Thank you for your feedback! We’re delighted to hear that your delivery went smoothly and that the logs arrived in excellent condition with very low moisture content.
We take pride in providing high-quality, well-prepared firewood that’s ready to burn efficiently, so it’s great to know your experience reflects this. We really appreciate your support and look forward to supplying your future orders!
Kind regards,
KM
The gentleman that delivered the load…
The gentleman that delivered the load was incredibly helpful and went above and beyond the call of duty.
15 mars 2026
Réponse de Firewood.co.uk
Dear Vivienne,
Thank you for your wonderful feedback! We’re delighted to hear that our delivery team went above and beyond to assist you.
Our drivers always aim to provide a friendly, helpful, and reliable service, so it’s great to know that their efforts made a positive difference to your experience. We really appreciate your support and look forward to supplying your future orders!
Kind regards,
KM
Deliveries
We have had two deliveries now. It has very simple and drivers have been very helpful.
Although, you get a text and email with a delivery slot. If it is an afternoon slot you don't get a message until midday. It would be useful to get the tracking number on the morning of the delivery. This just makes it easier to plan your day.
13 mars 2026
Réponse de Firewood.co.uk
Dear Pauline,
Thank you for your detailed feedback. We’re pleased to hear that your deliveries have gone smoothly and that our drivers have been helpful.
We also appreciate your comments regarding the delivery notifications. Your suggestion to receive tracking information earlier in the day is very helpful, and we’ll pass this on to our team to see how we can improve the customer experience.
Thank you again for your support, and we look forward to supplying your future orders!
Kind regards,
KM
Réponse de Firewood.co.uk
Dear Bob,
Thank you for your feedback! We’re delighted to hear that your delivery was prompt and went smoothly.
Providing a reliable and efficient service is always our goal, and it’s great to know that your experience reflects this. We really appreciate your support and look forward to supplying your future orders!
Kind regards,
KM
Efficient ordering and delivery was…
Efficient ordering and delivery was pleasing. Delivery via Montgomery transport was superb with young driver going out of his way to please.
Less than 100per cent happy with the product.
An abundance of very small pieces barely larger than kindling.
Many awkwardly shaped pieces cut at branch joints,difficult to store.
I would have like a better proportion of larger logs iny mix.
A few damp pieces covered in green moss....in the centre of the 4 layer stack. How could this happen?
A lot of loose dirt to clear up afterwards.
I bought FIRST QUALITY OAK and felt it was substandard.
Consequently 3 star for product but 5 for company organisation
I will be returning to my original supplier if prices remain comparable.
15 mars 2026
Réponse de Firewood.co.uk
Dear Gillian,
Thank you for your detailed feedback. We’re pleased to hear that you found the ordering process efficient and that our delivery team went above and beyond to assist you.
However, we’re very sorry that the product did not meet your expectations. We understand your frustration with the abundance of small pieces, awkward shapes, and the few damp logs in the stack. We take your comments seriously, as we aim to ensure that our First Quality Oak meets the highest standards.
Your feedback has been noted internally to help improve both quality control and the consistency of our product. We appreciate your honesty and hope we can continue to provide a positive experience in the future.
Kind regards,
KM
Great quality logs!
The logs were taken to our garage which made it. easier to unload. The logs were good sizes and none that would be too big for the log burner.
15 mars 2026
Réponse de Firewood.co.uk
Dear Pat,
Thank you for your feedback! We’re delighted to hear that your delivery was placed conveniently in your garage, making it easier to unload.
It’s great to know that the logs were well-sized and suitable for your log burner. We take pride in ensuring our products are practical and easy to use, and we’re pleased that your experience reflects this. We really appreciate your support and look forward to supplying your future orders!
Kind regards,
KM
Full crate of ash delivered on time…
Full crate of ash delivered on time bought early for next winter.
Split a log and below 20%
Excellent logs and company.
The previous year i bought a full crate of there specials which failed there quality control at a reduced price which i would recommend if your on a budget
16 mars 2026
Réponse de Firewood.co.uk
Dear Christopher,
Thank you for your detailed feedback! We’re delighted to hear that your full crate of ash arrived on time and met your expectations, especially with such a low moisture content.
It’s also great to know that our previous specials provided good value for those on a budget. We take pride in offering quality products at a range of options and are pleased to hear that your experience reflects that. We really appreciate your support and look forward to supplying your future orders!
Kind regards,
KM
Excellent quality
Excellent quality, kiln dried wood. Great price. Delivered to my door, for free.
15 mars 2026
Réponse de Firewood.co.uk
Dear Garrick,
Thank you for your feedback! We’re delighted to hear that you’re happy with the quality of the kiln-dried wood and that you found it good value.
It’s great to know that the delivery to your door, free of charge, made the experience even more convenient. We take pride in providing both high-quality products and reliable service, and your comments are very much appreciated. We look forward to supplying your future orders!
Kind regards,
KM
Réponse de Firewood.co.uk
Dear Kish,
Thank you for your fantastic feedback! We’re delighted to hear that you found the service seamless from start to finish.
Providing a smooth and reliable experience for our customers is always our goal, and it’s wonderful to know that your order reflected this. We really appreciate your support and look forward to assisting you with future orders.
Kind regards,
KM
Ordered oak from Firewood.co.uk several…
Ordered oak from Firewood.co.uk several times now, the wood is top quality as is the service. Well priced so I doubt I’ll be going elsewhere. Great service truly
19 mars 2026
Réponse de Firewood.co.uk
Dear Brian,
Thank you for your wonderful feedback! We’re thrilled to hear that you’re happy with both the quality of the oak and the service we provide.
It’s great to know that you feel our prices offer good value, and that your experiences have been consistently positive over multiple orders. We really appreciate your continued support and look forward to supplying your future orders with the same level of quality and service.
Kind regards,
KM
Réponse de Firewood.co.uk
Dear Michel,
Thank you for your feedback! We’re delighted to hear that you’re happy with both the service and the quality of the wood.
Providing top-quality products along with excellent service is always our aim, and it’s great to know that your experience reflects that. We really appreciate your support and look forward to supplying your future orders.
Kind regards,
KM
Order arrived early and we were out at…
Order arrived early and we were out at time the deliver driver call us and could have been more helpful,placed the order near log shed then called to lets us know every thing was ok
Cheers Ken Wheeler
15 mars 2026
Réponse de Firewood.co.uk
Dear Ken,
Thank you for your feedback! We’re pleased to hear that your order arrived early and that the delivery was completed safely.
We appreciate your comments regarding the driver’s assistance and will pass them on to our team. It’s great to know that everything was placed near your log shed and that the driver checked in to confirm everything was okay. We’re always aiming to make the delivery process as smooth and convenient as possible, and your feedback helps us improve further.
Kind regards,
KM
Ordered using the next day delivery…
Ordered using the next day delivery option (£10) extra
Order confirmation straight away with further regular updates regarding delivery. Delivered via palletway by a very polite and helpful driver. Product itself is very good, well stacked and the crate now unloaded into wood store makes good kindling.
15 mars 2026
Réponse de Firewood.co.uk
Dear Robert,
Thank you for your detailed feedback! We’re delighted to hear that the next-day delivery option worked well for you and that you found our order updates helpful.
It’s also great to know that our driver was polite and accommodating, and that the wood arrived well stacked and suitable for your wood store. We take pride in providing quality products and reliable service, so it’s wonderful to hear that your experience reflects that. We really appreciate your support and look forward to supplying your future orders.
Kind regards,
KM
1st class delivery e mail told me when…
1st class delivery e mail told me when to expect delivery arrived as forecast driver very helpful in placing my order
19 mars 2026
Réponse de Firewood.co.uk
Dear William,
Thank you for your feedback! We’re delighted to hear that your delivery arrived on time as forecast and that our driver was helpful in placing your order.
We always aim to keep our customers fully informed and make the delivery process as smooth and stress-free as possible, so it’s great to know this made a positive difference to your experience. We really appreciate your support and look forward to supplying your future orders.
Kind regards,
KM
Again very good service
Again, very prompt response on the order and the delivery was excellent. Driver very obliging. Would definitely recommend.
15 mars 2026
Réponse de Firewood.co.uk
Dear Brian,
Thank you for your feedback! We’re thrilled to hear that your order was processed promptly and that the delivery went smoothly.
It’s also great to know that our driver was obliging and helped make the experience hassle-free. We really appreciate your recommendation and look forward to supplying your future orders.
Kind regards,
KM
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.