Ordered max crate of hardwood and came following day within the quoted email timescale. Wood extremely dry as advertised. Usually buy 30litre sacks of wood from local supplier @ 9.50-£11.... Voir plus
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Why only 4 *. Simple, nobody is perfect, but they sure come close. This is our 2nd year of using Firewood, hopefully that will continue. Placed the 2nd part of this years orders on a Thursday afterno... Voir plus
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My go to company for kiln dried firewood, usually silver birch. A bit of a mix up re delivery dates with my recent order but was quickly resolved by the company and my order was received within a c... Voir plus
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Came here to check the reviews before placing an order and again the Trustpilot community have been reliable! Really good value logs and wait for it, the product I ordered on the site was exactly... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We deliver kiln dried firewood and wood briquettes throughout mainland UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.
Coordonnées de contact
Europa House, 18 Wadsworth Road, UB6 7JD, Greenford, Royaume-Uni
- 012850704376
- sales@firewood.co.uk
- firewood.co.uk
4,4
Excellent
2 k avis
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Great products
Great products, oak logs and eco blaze firelighters. Best of all are your delivery staff/drivers. Always a pleasure and so accommodating. Thank you.
15 mars 2026
Réponse de Firewood.co.uk
Dear Lennard,
Thank you for your fantastic feedback! We’re delighted to hear that you’re enjoying both the oak logs and the Eco Blaze firelighters.
It’s especially great to know that our delivery staff have made such a positive impression—our team works hard to be friendly, accommodating, and reliable, and your comments are wonderful to hear. We really appreciate your support and look forward to continuing to supply you in the future.
Kind regards,
KM
The wood supplied was not hardwood as…
The wood supplied was not hardwood as ordered. They do not reply to phone calls or to emails. And one star is generous only because there is no no stars
19 mars 2026
Réponse de Firewood.co.uk
Dear John,
Thank you for your feedback, and we’re very sorry to hear about your experience.
We sincerely apologise for the lack of response to your calls and emails, as well as your concerns regarding the product supplied. This is not the level of service we aim to provide.
We take your comments seriously, particularly regarding the wood not matching your order, and we would like the opportunity to investigate this matter as a priority.
Please contact us directly with your order details so we can look into this further and work towards a resolution for you.
Kind regards,
KM
High quality firewood!
We ordered the XL pallet of Oak, which burns well! Easy to order, quick delivery, good value for money!
3 janvier 2026
Réponse de Firewood.co.uk
Dear Richard,
Thank you for your feedback! We’re delighted to hear that your XL pallet of oak is burning well and that you found the ordering process easy.
It’s great to know that your delivery was quick and that you feel you received good value for money. We always aim to make the entire experience smooth and convenient, from order to delivery, and your comments are very much appreciated. We look forward to supplying your future orders!
Kind regards,
KM
Réponse de Firewood.co.uk
Dear Peter,
Thank you for your feedback! We’re glad to hear that everything went smoothly and that our courier was helpful.
We completely understand your concerns about price increases—unfortunately, these are sometimes unavoidable, but we always aim to provide good value alongside reliable service and quality products. We really appreciate your support and look forward to continuing to supply you in the future.
Kind regards,
KM
More like kindling
Ordered logs, they were cut so thin they shouldn’t have been called logs, more like kindling
19 mars 2026
Réponse de Firewood.co.uk
Dear Anna,
Thank you for your feedback, and we’re sorry to hear that the logs did not meet your expectations.
As per your order, the product purchased was our B-Grade firewood. This is a discounted product sold on an “as is” basis, and as outlined at the point of purchase, log size and diameter can vary significantly from our standard specifications, with some pieces being thinner or smaller than typical logs. There may also be visible mould, discolouration, or higher moisture content, as these crates do not meet our usual quality control standards.
These products are offered at a reduced price due to such variations, however, they are still suitable for burning and are expected to provide good heat output.
We do understand your concerns and appreciate your feedback.
Kind regards,
KM
Réponse de Firewood.co.uk
Dear Mark,
Thank you for your feedback! We’re delighted to hear that the coal and logs burnt well and that your delivery arrived quickly.
It’s always great to know that our products are performing as expected and helping to make your experience as convenient and enjoyable as possible. We really appreciate your support and look forward to supplying your future orders.
Kind regards,
KM
Friendly helpful staff
19 mars 2026
Réponse de Firewood.co.uk
Dear Josette,
Thank you for your kind feedback! We’re thrilled to hear that you found our staff friendly and helpful.
Our team always aims to make the ordering and delivery process as smooth and enjoyable as possible, so it’s great to know that this made a positive difference to your experience. We really appreciate your support and look forward to assisting you with future orders.
Kind regards,
KM
Awful comms
Awful comms. Paid for speedy delivery and it was delayed. Nothing from Firewood, no apology, no notice. A week later still nothing.
Last time I’ll use them.
19 mars 2026
Réponse de Firewood.co.uk
Dear Nick,
Thank you for your feedback, and we’re very sorry to hear about your experience.
We sincerely apologise for the delay to your delivery and, more importantly, for the lack of communication from our side. This is not the level of service we aim to provide, especially when a premium delivery option has been selected.
We completely understand your frustration and disappointment, and we would really like the opportunity to look into this for you and put things right. Please contact us directly with your order details so we can investigate what went wrong and work towards a resolution.
Kind regards,
KM
Réponse de Firewood.co.uk
Dear Georgina,
Thank you for your feedback! We’re delighted to hear that your delivery was quick and that you were happy with the price.
It’s also great to hear that our delivery drivers were helpful—our team works hard to make the process as smooth and convenient as possible. We really appreciate your support and look forward to supplying your future orders.
Kind regards,
KM
Nice website which is easy to navigate…
Nice website which is easy to navigate and to order.
Delivery was super fast. The wood is excellent and burns really well and as it's delivered in a crate and not tipped on your drive there's lots less mess to deal with.
Highly recommended.
19 mars 2026
Réponse de Firewood.co.uk
Dear Adrian,
Thank you for your wonderful feedback! We’re thrilled to hear that you found our website easy to use and that your delivery arrived quickly.
It’s great to know that the wood is burning well for you and that receiving it in a crate made things easier and less messy—our goal is always to make the whole process as convenient as possible. We really appreciate your recommendation and look forward to supplying your future orders.
Kind regards,
KM
Ordered 2m³ of firewood
Ordered 2m³ of firewood, but received a pallet measuring roughly 1m x 1m x 1m, which is only 1m³. Simple maths — that’s half of what was advertised. Very disappointing and misleading. I’d appreciate a proper explanation or resolution.
19 mars 2026
Réponse de Firewood.co.uk
Dear Sergiy,
Thank you for your feedback, and we’re sorry to hear about your concerns regarding the volume of your delivery.
We understand how this may appear, however, our firewood is supplied in stacked crates, and the stated volume (2m³) refers to the total loose volume of the logs rather than the external dimensions of the pallet itself. When logs are stacked and transported, there are natural gaps between them, which can make the crate appear smaller than the advertised volume.
That said, we take your concerns seriously and would be more than happy to review your order to ensure everything has been supplied correctly. Please contact us directly with your order details and, if possible, photos of the delivery so we can investigate further and provide a full resolution.
Kind regards,
KM
Delivery was great and quality of wood…
Delivery was great and quality of wood seems good
14 mars 2026
Réponse de Firewood.co.uk
Dear Gordon,
Thank you for taking the time to leave your feedback. We’re delighted to hear that your delivery went smoothly and that you’re happy with the quality of the wood.
We take pride in ensuring our products are well-prepared and delivered efficiently, so it’s great to know this has made your experience a positive one. We look forward to supplying your future orders and hope your log burner keeps you warm and cosy!
Kind regards,
KM
Réponse de Firewood.co.uk
Dear Linda,
Thank you for your lovely feedback! We’re glad to hear that your order was convenient and that the logs are the perfect size and burn well.
Kind regards,
KM
I have bought logs from this company…
I have bought logs from this company for a number of years with no issues.
My first problem last year was very poor quality ‘premium hardwood’ It gave out little heat, a lot of smoke and a huge amount of waste, I complained but didn’t get a reply. I then went on to order kiln dried ash which was more expensive but worth it. I have recently ordered the ash again but the delivery I received was the same ‘premium hardwood’ rubbish I received before.
I have emailed to complain that they have supplied me with something that is definitely not ash (which I paid for) therefore not as described in the order.
Still no reply, your customer service is not acceptable and I intend to take this further.
17 mars 2026
Avis spontané
Réponse de Firewood.co.uk
Dear Jason,
Thank you for your feedback, and we’re very sorry to hear about your recent experience.
We sincerely apologise for the issues you’ve encountered, both with the product quality and the lack of response to your previous and recent enquiries. This is certainly not the level of service we aim to provide, especially to a returning customer.
We understand your concerns regarding the product supplied not matching your order, and we take this matter very seriously. Please rest assured that we would like to investigate this as a priority and resolve it for you as quickly as possible.
Could you please contact us directly with your order details so we can look into this further and put things right?
We truly appreciate your past support and hope to have the opportunity to restore your confidence in our service.
Kind regards,
KM
Réponse de Firewood.co.uk
Dear Julia,
Thank you for your kind feedback! We’re delighted to hear that you’re happy with the service and the quality of the logs.
Kind regards,
KM
Prompt delivery well packaged stacked…
Prompt delivery well packaged stacked neatly. Delivery man needed help to get pallet drop in right place on drive
13 mars 2026
Réponse de Firewood.co.uk
It sounds like we hit the mark on the quality and the packaging, though we appreciate you stepping in to help our driver get that pallet exactly where it needed to go! We know a smooth drop-off is key, so thank you for the extra hand to ensure everything was positioned perfectly. We’re glad the logs arrived neatly stacked and ready for your hearth.
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Kamva - CS Team
Great website and good quality wood at…
Great website and good quality wood at a great price. Was delivered as stated. Would highly recommend!
12 mars 2026
Réponse de Firewood.co.uk
We love a "triple-great" review! It’s fantastic to hear that from the first click on the website to the final delivery, everything hit the mark. Thank you for the high recommendation—it keeps our team fueled and ready for the next load!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Kamva - CS Team
⭐️⭐️⭐️⭐️⭐️ Great service and fantastic quality wood
⭐️⭐️⭐️⭐️⭐️ Great service and fantastic quality wood
“Brilliant service from start to finish. Delivery was quick even though I live in a remote area, and the quality of the wood is absolutely fantastic. Burns clean, lasts well, and is far better than anything I’ve had locally. I wouldn’t use anyone else now — highly recommended.”
12 mars 2026
Réponse de Firewood.co.uk
Remote locations are no match for a mission to deliver quality firewood! We’re thrilled to hear that our logs are outshining the local competition and keeping your hearth happy with a clean, long-lasting burn. It’s a real compliment to be your new go-to supplier—welcome to the family!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Kamva - CS Team
Fast efficient and did exactly what…
Fast efficient and did exactly what they said they would
11 mars 2026
Réponse de Firewood.co.uk
Straightforward, reliable, and exactly as promised—just how we like our deliveries and our fires to be! It’s great to know we’ve earned your seal of approval by sticking to the plan.
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Kamva - CS Team
Swift delivery excellent service
Swift delivery excellent service.
Good price. First class company.
12 mars 2026
Réponse de Firewood.co.uk
It’s a "first-class" feeling to know we’ve checked all the boxes for you! From the price to the delivery speed, we’re thrilled to have hit the mark. Thank you for the glowing feedback—it’s the best kind of fuel for our team.
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Kamva - CS Team
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