Ordered max crate of hardwood and came following day within the quoted email timescale. Wood extremely dry as advertised. Usually buy 30litre sacks of wood from local supplier @ 9.50-£11.... Voir plus
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Why only 4 *. Simple, nobody is perfect, but they sure come close. This is our 2nd year of using Firewood, hopefully that will continue. Placed the 2nd part of this years orders on a Thursday afterno... Voir plus
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My go to company for kiln dried firewood, usually silver birch. A bit of a mix up re delivery dates with my recent order but was quickly resolved by the company and my order was received within a c... Voir plus
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Came here to check the reviews before placing an order and again the Trustpilot community have been reliable! Really good value logs and wait for it, the product I ordered on the site was exactly... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We deliver kiln dried firewood and wood briquettes throughout mainland UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.
Coordonnées de contact
Europa House, 18 Wadsworth Road, UB6 7JD, Greenford, Royaume-Uni
- 012850704376
- sales@firewood.co.uk
- firewood.co.uk
4,4
Excellent
2 k avis
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Usual high quality dry logs
Usual high quality dry logs, delivered promptly by helpful driver.
11 mars 2026
Réponse de Firewood.co.uk
Consistency is key! We’re so glad we could once again deliver the high-quality, dry logs you’ve come to expect. It’s also great to hear our driver was on hand to make the delivery as smooth and helpful as possible—we’ll be sure to pass that feedback along to the team.
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Kamva - CS Team
Delivered on time but a bit more…
Delivered on time but a bit more expensive this time but still good value and no mess !!
Great way to recive and store your logs ..
11 mars 2026
Réponse de Firewood.co.uk
It sounds like the convenience of the crate has made storage a breeze—no mess, no stress! While we know the price has crept up slightly, we’re committed to ensuring the value and quality remain "first-class" every time. We're glad we could get them to you right on schedule.
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Kamva - CS Team
wood and delivery
delivery man helpful and dropped the wood where we wanted it.Logs stacked neatly in the crate that we ordered and good size for our woodburning stove.
Wood nice and dry burns well.
12 mars 2026
Réponse de Firewood.co.uk
It sounds like we hit the trifecta: a helpful delivery, a neatly stacked crate, and logs that are the perfect fit for your stove! There’s nothing quite like the satisfaction of a dry, clean-burning fire that’s ready to go the moment it arrives. We’ll be sure to pass your kind words along to our delivery team.
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Kamva - CS Team
Réponse de Firewood.co.uk
That’s the "triple threat" we strive for—quality, value, and a delivery that shows up exactly when it says it will! We’re delighted to have fueled your hearth and met your expectations.
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Kamva - CS Team
Réponse de Firewood.co.uk
It’s the perfect fire-starting trifecta: great value, zero wait, and logs that are ready to burn the second they arrive. We’re so glad we could hit all the high notes for you!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Kamva - CS Team
I was struggling to place another order…
I was struggling to place another order on the internet. Telephoned the office to see why this was only to find I had missed some required details. Placed my order over the phone and got a discount.Logs crated exceptionally well. Order delivered within a week as normal. Very easy company to deal with.
9 mars 2026
Réponse de Firewood.co.uk
We’re so glad we could help clear up that website glitch over the phone! Sometimes a quick chat is all it takes to get things back on track—and a little discount never hurts, either. It’s great to hear that the crating was up to our high standards and that everything arrived right on schedule.
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Kamva - CS Team
We bought the B grade premium
We bought the B grade premium
Hardwood. We had bought this before and thought it good value for money. This time round most of the box is off cuts. Literally little better than kindling with most wood 1-3cm thick. This time there were a handful of proper logs.
Waste of money imho.
Also ‘sold as seen’ which would be fine if it was logs rather than kindling!
9 mars 2026
Réponse de Firewood.co.uk
Thank you for sharing your feedback. We are pleased to hear you have enjoyed the value of our B-Grade Premium Hardwood in the past, though we are sorry to hear this recent delivery did not meet your expectations.
Our B-Grade products are indeed offered as "sold as is" and are intended to provide a more cost-effective option. Because of this, the size and consistency of the pieces can vary significantly from one batch to the next, often including smaller sections and off-cuts.
We appreciate you highlighting the specific dimensions you received, as this feedback is invaluable for our quality reviews. We hope to have the opportunity to provide you with a more suitable product for your needs in the future. Kamva - CS Team
Ordered 20 net bags of kiln dried
Ordered 20 net bags of kiln dried. Delivered on time and thankfully wrapped up so it didn't get wet when left at my property. Burns very well. Will be buying from them again
8 mars 2026
Réponse de Firewood.co.uk
We’re so glad the extra care in wrapping kept those nets bone-dry and ready for the hearth! It’s always a win when the delivery timing and the burn quality line up perfectly. We look forward to fueling your next fire!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Kamva - CS Team
Réponse de Firewood.co.uk
Short, sweet, and exactly what we aim for! We’re thrilled that both our service and our logs hit the high mark for you. We’ll be ready and waiting whenever you need your next top-up.
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Kamva - CS Team
Straight forward solid product
Straight forward solid product. Burns beautifully. Ordering is easy, delivery swift.
8 mars 2026
Réponse de Firewood.co.uk
No fluff, just fire! We love that "straightforward" experience—from the first click to the first flame. It’s great to hear the ordering was as smooth as the burn is beautiful. We'll be ready whenever you're ready for the next round!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Kamva - CS Team
Great service and we use the crate to…
Great service and we use the crate to chop up for kindling.
8 mars 2026
Réponse de Firewood.co.uk
Talk about a zero-waste win! We love that you’re getting every bit of value out of your order—from the premium logs inside to the crate itself. It’s the ultimate "circular" way to keep the fire going, and we’re thrilled the service hit the mark for you too.
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Kamva - CS Team
Réponse de Firewood.co.uk
The "perfect package" delivered right to your door! We’re thrilled that the logs were cut exactly to size and—most importantly—bone-dry and ready to roar the moment they arrived. It's great to know we hit the mark on both quality and timing for you.
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Kamva - CS Team
I left aon the door asking them…
I left a note on the door asking them to put logs in certain place and they did. They sent txt when they were delivering and when I returned there were the logs. Very efficient. Thankyou.
8 mars 2026
Réponse de Firewood.co.uk
It’s the ultimate "doorstep handoff!" We’re so glad our delivery team spotted your note and got everything tucked away exactly where you wanted it. There’s nothing quite like coming home to a fresh supply of logs waiting for you—talk about a seamless return.
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Kamva - CS Team
Yet again the delivery has been…
Yet again the delivery has been cancelled until today, fingers crossed this happens.
8 mars 2026
Réponse de Firewood.co.uk
Please accept our sincerest apologies for the delivery delays you experienced. We understand how frustrating it is when a scheduled delivery is rescheduled, and we are very sorry for the inconvenience this caused. We will check into this with haulier to find out what happened as to avoid this happening again in the future.
Our records indicate that your order was successfully delivered the following day. We appreciate your patience while we worked to get your items to you. Kamva - CS Team
Thank you for bringing this to our attention.
Réponse de Firewood.co.uk
A "quadruple-great" review! We’re thrilled to hear that everything from the delivery to the size and the burn quality hit the mark perfectly. It’s fantastic to know our logs are providing exactly the kind of warmth and performance you were looking for.
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Kamva - CS Team
Very efficient from start to finish
Very efficient from start to finish. Good website and delivery was made two days later. Wood very nicely packed in its crate and covered up. Good delivery company that were helpful in placing the crate. Cannot fault the whole process. Will definitely be reordering again.
7 mars 2026
Réponse de Firewood.co.uk
It sounds like a seamless experience from the first click to the final drop-off! We’re thrilled that the website made ordering easy and that our delivery team went the extra mile to get that crate exactly where you needed it. There’s nothing like the peace of mind that comes with well-protected, neatly packed wood, and we can’t wait to fuel your next fire.
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Kamva - CS Team
Every thing was spot on, even adjusted the delivery to suit us.
Every thing was spot on,
26 février 2026
Réponse de Firewood.co.uk
It’s fantastic to hear we could "hit the spot" for you! We know how busy life can be, so we’re always happy to shuffle things around to make sure your delivery fits perfectly into your schedule. We’re glad everything from the service to the timing was exactly what you needed.
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Kamva - CS Team
The driver was very helpful in…
The driver was very helpful in delivering the pallet to exactly where i wanted,
6 mars 2026
Réponse de Firewood.co.uk
It’s wonderful to hear our driver went the extra mile to get that pallet positioned exactly where you needed it! We know a little extra help at the doorstep makes all the difference in getting your wood stored and ready for the hearth. We’ll be sure to pass your kind words along to the delivery team.
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Kamva - CS Team
Fast and efficient
I ordered some more logs and wanted them before another delivery which would take up our drive for a week. I ordered the fast delivery service. The logs arrived on time and we were able to clear them off the drive before the other order.
5 mars 2026
Réponse de Firewood.co.uk
Talk about perfect timing! We’re so glad our fast delivery service lived up to its name and helped you clear the decks before your other delivery arrived. It’s always a win when a logistics plan comes together that smoothly. We’ll be ready whenever you need your next top-up!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Kamva - CS Team
Excellant .fast delivery and wood great…
Excellant .fast delivery and wood great and good price thankyou we will be back as has been much faster delivery than we've had before off other suppliers thankyou .
6 mars 2026
Réponse de Firewood.co.uk
Hi Sonya,
Thank you for your lovely feedback! We’re thrilled to hear that you’re happy with the fast delivery, the quality of the wood, and the price. It’s wonderful to know we’ve been quicker than other suppliers and that you’ll be back.
We really appreciate your support.
Kind regards,
KM
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