GROHE UK Avis 

I recently purchased a Grohe toilet frame for a bathroom renovation, and unfortunately it was missing the hose to connect it to the water supply. Chris from the Customer Support team sent a replacement out the next day, so the installation was not delayed at all.

Excellent and prompt response from Chris, Technical Customer Services Coordinator, to a very small but annoying problem. Fantastic and speedy communication with a spare part provided. Highly recommended. Thank you

Wow, simply to best, most efficient, sensible, professional customer service i have ever encountered. THANK YOU to Chris for saving me money and guiding me through fixing my toilet myself. Not all super heros wear caps!!!

I contacted Grohe for a part, which was a problem, and I described my problem to them. They sent me a diagram to identify the Part which I did and they send me the part next day. I replaced the Part but unfortunately there was something else wrong with the shower valve and I contacted them again explain my problem and they send me another part next day. I am very grateful to the Customer Service department Paule and criss. I highly recommend.

I wrote to Grohe customer service regarding a part for a smart shower. I got a reply back the same day and they sent me the part next day. Further more I had an issue with another part of the shower and I contacted them again. Paul from customer support was extremely helpful and located the part and again sent it same day. I give them 5 stars for understanding my problem and sorting out the issue.
I would definitely recommend them to anyone

Really comprehensive and rapid response to my queries about replacing old products with new ones. Thank you.

Contacted technical support for an elderly customer that needed a part replaced on their Grohe tap.they sent the part fee of charge.customer was very happy

Jason in customer services was extremely responsive, going above and beyond in supplying product and technical information, which has helped inform my decision to buy.

I needed advice on identifying a part on quite an old Grohe shower unit, and I got fast, friendly and expert advice that helped me to find the right part very quickly. I was also sent useful diagrams to help me fit the part. Very impressive customer service.

Our company dealt with Chris for a missing part out of a shower we have recently purchased. He was extremely helpful and managed to source and send the replacement part out within a couple of days.

Thanks again Chris for saving us from letting a customer down.

Very professional support from Mbarak, replacement part arrived as promised.
Many Thanks !

Very proactive, happy to sort the issues ASAP regardless how small the problem may be! For peace of mind, I will always be their customer.

I have a twin lever kitchen tap which developed a very squeaky noise on the cold lever. I contacted customer services and almost instantly a very helpful Said responded and very quickly resolved the issue. I really appreciated such a straightforward and quick resolution to my complaint/query.

The Technical Team responded promptly and actioned my request without hesitation!

Had an issue with a wall hung toilet pan. Spoke to technical a couple of times with not much success, then got through to Chris who was really helpful. Sent replacement fixings which worked. 2-3 stars for the others, 5 stars for Chris, hence my 4 star overall rating.

The experience has been a pleasure from start to finish, we required a matching bath filler for a customer & was notified within 24hours of the enquiry and the item has been ordered. many thanks grohe!!

Had to replace a cartridge on a 12 year old basin mixer. Got back to me in a day with all the information I needed to order a new one. Excellent service!! Thanks Mbarak Said.

Chris who helped me was brilliant! He quickly identified the parts I needed, and got them ready to post to me within less than half an hour of our phone call. That is truly exceptional customer service and it is very much appreciated.

I emailed Grohe UK about my hot tap boiler not working and enquiring about a technician who could have a look at it. Chris replied very quickly and suggested I try the reset button at the rear of the unit which worked. 👍