GROHE UK Avis 

I had a query with my mixer tap and reached out to the service team. They replied swiftly and provided the information needed. I followed the instructions and fixed the tap in minutes. Brilliant!

Contacted support with an issue and they responded promptly and resolved the issue that I had with the tap.

I am having a new en-suite installed. I bought the Grohe Rapid Sl 3-in-1 Set Wall Hung concealed toilet from Amazon. When the plumber came to install it just over 30 days later he found the fill valve was broken. The install had started, I was unable to return the product to Amazon as it was just outside the 30 days since purchase. I contacted Grohe UK Customer Service and the service and help could not have better. Having sent proof purchase and a photo on the broken part, Customer Service agent Chris was able to locate a spare part and sent it immediately by first class post. The correct replacement part arrived today. I just want thank Grohe Customer Care for their excellent service. I cannot recommend them more highly. Mick

sensational service. so impressed with the customer support that went over and above anything i had expected

Chris responded to my email the following day and informed me that they had the part I was missing in the office and it would be posted out to me immediately.

Excellent service. Very impressed.
Thank you

When I reported my fault they got in touch next day. Asked for all relevant paperwork and video fo fault problem.
Diagnosis the fault and sent a replacement part all within a few days.

I had fantastic post purchase customer service from Mbarak Said at Grohe UK. I'd bought a great quality Grohe full wall mounted shower kit via Amazon, but it had a very small cosmetic plate missing from the box. Even though the actual part didn't have a part number as it was 1 of 5 pieces in the part, I easily identified it via the Grohe parts webpage, sent a message over the weekend and by Monday I'd already had a response saying that "Christmas had come early" and that they'd shipped me the missing part.

I thought it was going to be a long and difficult process and instead I had a lovely interaction with Mbarak from Grohe. Well done on your impressively quick and helpful response.

I have installed Grohe toilets in my new home (a self build project), and the standard ones are ok.
However, as a treat we spent over £3k on buying the Sensia Arena spa bidet style toilet, as our bit of 5 star luxury.
We have had problems, and have contacted the Grohe support on a few occasions. Once because the seat kept closing, once for a descaling kit (the wrong type) and most recently because the remote control has malfunctions.

I have to say the Customer service is one of the WORST I have had the misfortune to struggle with. It is as though they actively try to give Grohe (a German Company who pride themselves on quality engineering) a REALLY BAD rep.

Fist I needed a proof of purchase. Odd, really, as I have the unit installed in my own home. I'm not sure what they think could have happened for it to have been installed other tan if bought. I got this.

Secondly the proof was billed to a different business - That is the plumber who installed it. He gets a trade rate, so why not. Eventually he had to get in touch.

Then I was told the warranty was out. It seems they ran the warrantee period from date of purchase - not installation (which was several months later (COVID???)

Now - the remote control has started flashing orange. This is a feature to tell ou you need to run the descalling process. I bought the fit from them - they sent the wrong one, but won't take it back, because I tried to use it (Of course I did!). so another £90 (yes that much)

However, the remote now won't stop flashing.

Now they won't replace it under warranty (even though this is the first time it has started flashing - it is a 3 year cycle - but warranty is 2 years - so the first time it runs is no longer covered!!

Guess how much a new remote is (that doesn't flash all night)? Amazon? £250 !!!!!

Support are dismissive
Support are flippant in their response.

NEVER BUY GROHE EVER - NEVER BUY SENSIA ARENA

Chris is one of life’s good guys I can’t thank him enough for all his technical help and parts for a shower after I had a mishap, honestly did me a massive turn and it’s something I’ll never forget! It’s made me more impressed with GROHE as a company and will definitely be using more products from now on.

As an installer, I've contacted Grohe technical services occasionally for advice or spare parts.
The response time and level of service is exceptional - especially for such a large international company.
Knowing you've got this back up makes choosing Grohe products an easy choice for me
Thanks again to Chris at Grohe!

I needed a very small replacement part which had been accidental damaged . Such a friendly , personal and helpful service, they managed to find one , and posted it out straight away .

Fantastic technical support from Chris at GROHE. He took the time to understand the problem with our older, discontinued GROHE Blue system, talked me through the likely causes and helped me get it recalibrated and working again. Knowledgeable, patient and genuinely helpful, excellent customer service, thank you.

My Grohe boiler has not been working for about 6 months. I tried everything possible but when I called Grohe, Jason was extremely helpful and knowledgeable. He sent me a guide on how to reser the boiler and my boiler is working again. Excellent service from Jason

I nmeeded to find a part that was compatible from 15-20 years ago and they came up with the goods so i caould replace the part without major disruption . So very pleased

The team swiftly understood my shower unit related query, confirmed parts required and organised for their delivery
Thanks again

Couldn't find a replacement sink strainer for my Grohe sink and they sent me one free of charge! arrived next day. Many many thanks to Chris (Technical Customer Services Coordinator)

Needed to identify a grohe tap product for a part. Got a reply within a couple of hours with the part details and a link on where to buy from.

I contacted GROHE regarding an E7 error on my GROHE Blue system. Chris responded with clear and helpful advice, explaining that the issue could be caused by moisture or condensation inside the chiller unit and suggesting a simple procedure to dry it out.

I followed his instructions and I’m very pleased to say that the problem was completely resolved without the need for an engineer or a service visit.

Excellent support and exactly the kind of practical advice you hope to receive from customer service. Many thanks to Chris and the GROHE team for their help — very much appreciated.

Impressed by their products, but on this occasion it is the quality of their customer service/technical team that really shine.
Easy to reach. Quick email replies. Willing to take the time to help resolve problems.
Pleasant, polite, knowledgeable...a credit to the company.

I purchased a Grohe Precision 250 concealed shower system from a local store in January 2026. It wasn't until August that I finally got round to installing the unit. In doing so I realised that the chrome cover plate was missing. It was too late to go back to my local store so I contacted Grohe Technical. Chris the technician was very helpful, although generally Grohe do not hold spare parts, Chris did in fact find a chrome cover plate in his office and forwarded it on to me.