GROHE UK Avis 

Great after sales service and availability of spare parts.

Chris was really helpful on the phone and has sent out the swatch sample that I needed the same day.

Thank you for all your help Chris :)

A customer of mine needed some help with a Grohe shower. Paul, from their customer support team, was extremely helpful and professional.

Mbarak Said helped me with my enquiry regarding a spare clip for my shower soap dish.
I hadn't been aware of Grohe's 5 year warranty and Mbarak spent no time in advising me of this and dispatching a replacement
Excellent service from reputable Company

I have finally run out of patience waiting for action, and feel the only thing left to do is outline our experiences with Grohe and our kitchen tap. I would like to point out that I have copies of all the e-mails mentioned below, this is just an account of what happened:

After much research and reviewing, we decided to replace our old kitchen tap with a Grohe Eurosmart Two handle sink mixer, matte black. I have tried to include photos from Grohe brochure and our disappointing tap, but Trust Pilot will not allow it, so it is just words unfortunately. Soon after installation on 22 Oct ’25, we noticed that the right hand paddle handle was not vertical. Furthermore, it wiggled left to right. We contacted the installer who came out to look and then reported the issue to their suppliers on 30 Oct ‘25.

On 19 Nov ’25 (4 weeks after installation) Mike Milne from Flo-Aktiv came to inspect the tap. (Flo-Aktiv apparently deal with Grohe issues in this country.) He could not resolve either the off-vertical or left to right wobble of the cold handle, and he ordered a brand-new tap from Grohe. We heard no more so on the 7th of Jan ’26 (that is 11 weeks in total from installation) I e-mailed Flo-Aktiv explaining we were expecting a replacement tap. Shortly after that Mike Milne arrived with a replacement tap, which unfortunately has the same issue, and he departed taking original tap away.
We waited and waited, not certain about what was happening, and the out of the blue, on 04 Feb ’26 (15 weeks) Daniel Hudson, from Lixil.com contacted me about this tap. It appears Lixil ensure good customer relations for Grohe in the UK. I hope that is a fair description, because I had never heard of them. He promised to order a new tap, giving REF - UK-1226061/3244 and Product code – 304682430. He offered to either send us a replacement tap (declined, we would have to pay for installation, again), or a refund of just the tap cost (declined, we would have to pay again for installation), or he would inspect it and send it over with an engineer to install it (accepted). I chased this up on 16 Feb (17 weeks since start), again on 23rd March (22 weeks total), again on 11 Apr (24 weeks) and again on 11 May 26 (28 weeks). We are still waiting for something to happen, so at this moment it is 34 weeks and counting.
That is our sorry story. The cold-water handle of the current tap, the second one, still leans off vertical to the right, wobbles, and now is not smooth to turn, it rubs and judders. The left-hand hot water handle also now leans to the left. My suggestion, and it is just a suggestion, is that you can, on our tap at least, see the horizontal part that the paddles fit onto are not absolutely, completely, dead-level. The offending handles fit onto this cylinder and magnify any imperfections.
Two things to finish. Firstly, shame on Grohe for selling an item not as described, secondly shame on Grohe’s support mechanism. The e-mails and chasing up proved to be a very negative experience.

In this throw away society, its so nice to have a product that is serviceable and supported by the manufacturer. Grohe make quality products that you can still get replacement parts for and they also stand by their warranty.

Excellent service identifying a part for a Hansgrohe product that is in excess of 20 years old. Above and beyond the call of duty but greatly appreciated by this enquirer

They were good once, now they are owned by a Japanese Conpany they are are high priced shit. A shadow of what they once were. Avoid.

most big firms when you email say they will get back to you in 24-48hours Mbarak got back to me in under an hour, got the correct spare parts, can fix the toilet. very happy

Helpful and knowledgeable. No nonsense, solution arrived within 24 hours. It’s why you buy GROHE.

I have used Grohe products for a number of years (I have had installed 7 Grohe Rapid SL 3 in 1 cisterns in a number of different bathrooms, my family have the Grohe Sensia Arena bidet WC and I have installed the high quality Grohtherm shower products) and been really impressed with the quality and the design aesthetic. Another big plus about Grohe is the availability of spares on an ongoing basis

I recently had an issue with a product that was caused by user error. I needed help and was assisted by Chris R in the Technical Support Team. Chris have me the best client support experience I have ever had ever. Chris and his manager went out of their way to provide an exceptional moment of client service I will still remember in 30 years time (if I am still about).

Thanks you Chris and Chris’ manager.

I had an issue with my shower mixer and didn’t even realise that my part would still be covered under the warranty period. When I called Grohe customer care my call was picked up quickly. After a few questions I was informed that my parts were still under warranty and that Grohe would assist in getting the necessary repair/replacement sorted. This happened the very next day and sorted efficiently. I also need a cap for one of the knobs. This was sent straightaway.
A special mention goes to Mbarak and Chris for their assistance.
I am very impressed with Grohe customer service.

I recently contacted GROHE regarding an issue with our Grohe Red boiling water tap system, and I was very impressed with the level of customer service received from Jason Forte-Passey.
Jason responded promptly, carefully reviewed the photos we provided, correctly identified our discontinued model, and sent clear step-by-step instructions on how to reset the boiler unit. The issue was resolved quickly without the need for an engineer visit.
The communication throughout was professional, friendly, and very efficient. It was refreshing to receive such attentive technical support.
Many thanks again to Jason and the GROHE team for the excellent assistance. Highly recommended.

My flat had a Grohe show from 15 years ago. During refurbishment of the tiles the builder noticed a tiny weep from the valve. It was in very tight, so we didn't want to risk damaging it without a replacement being immediately available.
We sent pictures of the external's of the shower and the Technical dept sent back full diagram and part number. Purchased part inline.
Amazing it lasted so long. Brilliant service. Well done.

Superb customer service from Grohe UK but I must especially mention Jason who went out of his way to call me personally to advise. His interest in his job and desire to help is clearly reflected in his taking the time to speak to me personally and his knowledge of Grohe products, compatability and spare parts is brilliant. All that on top of being extremely pleasant to speak to!

Grohe's products are deffinately of high standard, but when it comes to fitting them, most of the times, crucial seal is missing. You cannot buy them locally and are left in lurch. It is very frustrating.

Had problem with the flush on a new Grohe back to wall hung toilet. Chris in service department was excellent. Pinpointed problem from a video I sent and explained how to rectify. Great service and now have a toilet with an amazing flush. Thanks

Sam greatly helped me with the issue of the flush, much appreciated Sam

Jason was extremely helpful. It was a pleasure speaking to him