I had chosen a date so that the Hamper would arrive two days before the recipient's 50th birthday but instead it arrived one day after which totally ruined the impact. In fact I emailed hampers.com... Voir plus
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Lisez les avis des autres
I had a problem with my delivery this time, the courier not Hampers fault. Hampers sent me a replacement one out ASAP. Their help and efficiency was much appreciate
L'entreprise a répondu
We ordered four of the beautiful afternoon tea hampers for our treasured team. They were all absolutely delighted - one of the team saying she had tears in her eyes on receipt of the gift! They we... Voir plus
L'entreprise a répondu
Thankyou for your hamper . My sister was delighted with the Prosecco and chocolates and they arrived on time . I will definitely use this company again and recommend to others .
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Food and wine hampers sent world-wide. We supply hampers throughout the year, including Christmas hampers, gift baskets, festive hampers, Mother's Day gifts, Birthdays, corporate gifts and Easter hampers.
Coordonnées de contact
Clearwater Hampers Ltd, 36 Innovation Drive, OX14 4RT, Abingdon, Royaume-Uni
- 01235 833732
- help@hampers.com
- hampers.com
4,3
Excellent
2 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Recipients loved the hamper I gifted…
Recipients loved the hamper I gifted them and customer service from Hampers.com itself is very good. The reason I’ve scored 4 out of 5 is because of issues with the courier company. I acknowledge it’s a busy time of year but frustrating all the same. Would order again though (perhaps earlier in December though :-)) - a great selection of hampers for all budgets.
29 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Heather,
Thank you so much for taking the time to leave a review and for the lovely feedback on the hamper and our customer service, we’re really pleased to hear the recipients loved it.
We’re sorry to hear about the courier issues and completely understand how frustrating that can be, especially at such a busy time of year. We do work closely with our delivery partners and feedback like yours really helps us push for improvements during peak periods.
We truly appreciate you choosing us and we’d love to look after you again in the future, hopefully with an even smoother delivery experience next time.
Kindest regards,
Team Hampers.com
Disappointing
UPDATED: Ordered on 13th December for a Christmas surprise for my family. The hamper never arrived; the courier eventually confirmed it was lost but Hampers.com initally ignoried a number of emails requesting a refund until I wrote this review.
That said, once they did reply, the customer service representative was very helpful and issued an immediate refund.
Overall, a disappointment but I am glad the matter was ultimately resolved.
13 décembre 2025
Avis spontané
Réponse de hampers.com
Hello Leah,
We’re very sorry to hear about your experience and sincerely apologise for the frustration and disappointment this has caused, especially as the hamper was intended as a Christmas gift.
This is certainly not the level of service we aim to provide. A member of our Customer Care Team will be reaching out to you directly to review your order and resolve this matter as quickly as possible, including arranging the appropriate next steps.
Thank you for bringing this to our attention, and we appreciate your patience while we put this right.
Kind regards,
Naomi
Disappointed
Only ordered with them as is was supposed to be delivered next day on Xmas eve and wasn’t, very disappointed.
23 décembre 2025
Avis spontané
Réponse de hampers.com
Hello Eilidh,
We’re very sorry to hear about your experience and understand how disappointing this must have been, especially given the importance of Christmas delivery.
Please accept our sincere apologies for the delay. A member of our Customer Care Team will be in touch shortly to review this with you and work towards a resolution.
Thank you for bringing this to our attention.
Kind regards,
Naomi
Mixed experience
Update:
Christmas present ordered well in advance of Christmas but did not arrive. Could not get a response or acknowledge of the issue for a week - however hampers did eventually get in touch, took responsibility and made genuine efforts to set things right which were very much appreciated
30 décembre 2025
Avis spontané
Réponse de hampers.com
Hello Justin,
We’re very sorry for the delay to your order and for the frustration this situation has caused.
We have reached out to you directly to request further information, including your order number, so we can fully investigate what has happened and work towards resolving this matter for you as quickly as possible.
Thank you for bringing this to our attention.
Kind regards,
Naomi (Customer Care)
Don't meet delivery dates and then lie
Ordered a Christmas hamper as a gift 10 days before Christmas, but it arrived 4 days after Christmas Day. I contacted customer services and they emailed back a few days later to say if I returned it they'd give me a refund, plus 20% of the order total as an apology. I returned it and they then said the 20% was a mistake - so they lied. Would not recommend using this company at all.
29 décembre 2025
Avis spontané
Réponse de hampers.com
Hello James,
We’re very sorry for the delay to your order and for the frustration this situation has caused.
We have reached out to you directly to request further information, including your order number, so we can fully investigate what has happened and work towards resolving this matter for you as quickly as possible.
Thank you for bringing this to our attention.
Kind regards,
Naomi (Customer Care)
Great customer service from Mohamed and Jade…
Great service from ordering with Jade to following up a customer service enquiry with Mohamed. Placing the order was easy I was kept up to date about deliveries. Mohamed went above and beyond to sort out an issue we had. Very pleased with the service and with the Hampers. Many thanks
15 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Amanda,
Thank you for taking the time to share such lovely feedback. We’re delighted to hear about your positive experience from ordering with Jade through to the support you received from Mohamed. It’s great to know you found the ordering process easy, felt well informed about delivery updates, and that Mohamed was able to go above and beyond to resolve the issue.
We’ll be sure to pass on your kind words to both Jade and Mohamed. Thank you again for choosing us.
Kindest regards,
Team Hampers.com
My order was placed at the beginning of…
My order was placed at the beginning of November for a specific date for Xmas. It was sent to Evri, who said it needed a specialist delivery service due to the weight! Having complained to Hampers.com they have now said the delivery was refused...interesting as I was at the delivery address...so don't know where it was refused. Not had any issues before but this was not helpful as it was an Xmas present for my future in-laws.
23 décembre 2025
Avis spontané
Réponse de hampers.com
Dear SJD,
We’re very sorry to read this and completely understand how frustrating and disappointing this situation must be, especially when a delivery was expected on a specific date. We appreciate how upsetting it is when something doesn’t arrive as promised.
Unfortunately, we’re unable to locate your order from this review alone. Please could you either respond to the Find Reviewer request with your order number, or alternatively reach out to us at help@hampers.com, so we can investigate the delay as a priority and support you further.
Kindest regards,
Team Hampers.com
Steer clear of this business
I ordered a Christmas hamper, online from Australia, for my aunty and uncle, to arrive before Christmas.
I was told, via email on Christmas Eve, that my hamper wouldn't arrive by Christmas but all was ok, because the next business day, my hamper would be delivered (28th December)
I wrote to them saying it was for Christmas but received no response. I've now written 6 emails in total, asking for a refund, no response.
I've delayed delivery via the couriers details, buying time to cancel. But, the hampers.com people won't respond.
This company is a fraud. They sell you a promise then fail to deliver. They clearly don't like bad news, nor do they take ownership for their poor service.
Don't use hampers.com they have the worst customer service, lack any ethical or moral regard, and are, at best, a rip-off.
24 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Steve,
We’re truly sorry to read this and completely understand how upsetting and frustrating this experience must have been, especially as you ordered from abroad with the intention of sending a Christmas gift to family. Being notified so late, feeling unheard, and then not receiving timely responses is understandably distressing, and we’re very sorry for the impact this had.
A member of our team has since reached out to you directly with a full apology and details of the compensation offered. While this doesn’t undo the disappointment you experienced, we hope it shows that we take this seriously and want to acknowledge how let down you felt.
Please accept our sincere apologies for the experience you had. We genuinely regret falling short on this occasion and hope you’ll allow us the opportunity to put things right and consider giving us another chance in the future.
Kindest regards,
Team Hampers.com
The hamper was delivered 3 days after…
The hamper was delivered 3 days after it was booked to be delivered. I had requested delivery on the 24th December in time for Christmas. The hamper was delivered on the 27th with no communication about delays or issues.
27 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Clare,
We’re very sorry for the experience you had and completely understand how disappointing this must have been, especially when the timing was so important. A delay without clear communication is frustrating, and we’re truly sorry for the upset this caused.
A member of our team has since reached out to you directly with a full apology and details of the compensation offered. While this can’t change what happened, we hope it shows that we take this seriously and want to acknowledge the impact it had.
Please accept our sincere apologies for letting you down on this occasion. We genuinely hope you’ll allow us the opportunity to put things right and consider giving us another chance in the future.
Kindest regards,
Team Hampers.com
Hamper
Excellent product and swift delivery and my father is over the moon and is happy with the beers and snacks to go with each beer.
23 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Rachel,
Thank you for your lovely feedback. We’re really pleased to hear your father was over the moon and enjoyed the beers and snacks. It’s great to know the delivery was swift and the hamper was such a success.
Kindest regards,
Team Hampers.com
first time customer and won’t be the…
first time customer and won’t be the last ! lovely hamper sent to a friend she was delighted 😀 Thank you
24 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Greta,
Thank you for your lovely feedback. We’re so pleased to hear this was your first experience with us and that it won’t be the last. It’s great to know your friend was delighted with the hamper.
Kindest regards,
Team Hampers.com
Still no hamper!
The hamper was due for delivery on the 23rd. It didn’t turn up, and still hasn’t (it was a gift for my elderly mum). I had no proactive contact to advise that it would be delayed, and when I could expect it. I have chased twice, and I still have no idea where it is and when it is likely to be received. So if anyone can help, that would be much appreciated.
23 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Andy,
We’re very sorry to read this and completely understand how upsetting and worrying this situation must have been, especially as the hamper was intended as a gift for your elderly mum. Being left without updates and having to chase for information is incredibly frustrating, and we’re truly sorry for the distress this caused.
A member of our team has since reached out to you directly with a full apology and details of the compensation offered. While this doesn’t undo the worry and inconvenience you experienced, we hope it shows that we take this seriously and want to acknowledge the impact it had.
Please accept our sincere apologies for letting you down on this occasion. We genuinely hope you’ll allow us the opportunity to put things right and consider giving us another chance in the future.
Kindest regards,
Team Hampers.com
Lack of reliability and delivery problems
I ordered a hamper and it hasn't been delivered yet, it's been 4 days since I ordered it and it was suposed to be delivered 3 days ago. I get it's christmas time but at this point I don't even know wether it's gonna be delivered or not, you guys really need to work on that.
28 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Adrian,
We’re very sorry to read this and completely understand how frustrating and disappointing this situation must be, especially when a delivery was expected on a specific date. We appreciate how upsetting it is when something doesn’t arrive as promised.
Unfortunately, we’re unable to locate your order from this review alone. Please could you either respond to the Find Reviewer request with your order number, or alternatively reach out to us at help@hampers.com, so we can investigate the delay as a priority and support you further.
Kindest regards,
Team Hampers.com
Arrived after Christmas
I’m sure the hamper contents will be wonderful. It’s just a shame that it wasn’t delivered in time for Christmas!
Ordered with a delivery date of the 22nd and not delivered until the 27th.
These things happen sometimes but a review for my experience - it was a poor service unfortunately,
27 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Kirsty,
We’re very sorry to read this and completely understand how frustrating and disappointing this situation must be, especially when a delivery was expected on a specific date. We appreciate how upsetting it is when something doesn’t arrive as promised.
Unfortunately, we’re unable to locate your order from this review alone. Please could you either respond to the Find Reviewer request with your order number, or alternatively reach out to us at help@hampers.com, so we can investigate the delay as a priority and support you further.
Kindest regards,
Team Hampers.com
Good customer service
Despite the hamper not arriving on the planned date, the team ensured it was delivered on the next working day, and a partial refund was given as compensation for late delivery.
28 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Kurt,
We’re very sorry for the experience you had and completely understand how upsetting this situation must have been. When timing is important, especially for a special occasion, any delay can be incredibly disappointing, and we’re truly sorry for the impact this had.
A member of our team has since reached out to you directly with a full apology and details of the compensation offered. While this cannot change what happened, we hope it shows that we take this seriously and want to acknowledge the inconvenience caused.
Please accept our sincere apologies for letting you down on this occasion. We truly hope you’ll allow us the opportunity to put things right and consider giving us another chance in the future.
Kindest regards,
Team Hampers.com
Really easy to order good at keeping…
Really easy to order good at keeping you informed about your delivery and my Granddaughter was very pleased with my purchase
23 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Ann,
Thank you for your lovely feedback. We’re really pleased to hear you found the ordering process easy, felt well informed about the delivery, and that your granddaughter was very pleased with the gift. That’s wonderful to hear.
Kindest regards,
Team Hampers.com
Great hamper, poor delivery service.
I ordered the hamper to be delivered on Christmas Eve and it didn’t arrive until the 27th.
I received an email apologising but given it was supposed to be a Christmas present, this was very disappointing.
The hamper itself was excellent though.
22 décembre 2025
Avis spontané
Réponse de hampers.com
Dear David,
Thank you for taking the time to share your feedback. We’re really pleased to hear you were happy with the hamper itself, but we’re genuinely sorry for the delivery delay and the disappointment this caused. Receiving a Christmas gift after the occasion has passed understandably takes away from the experience, and we fully appreciate how frustrating that must have been.
Please accept our sincere apologies for the delay and for letting you down on the delivery side. This is not the experience we want for our customers, especially at such an important time of year. We truly hope you will give us another chance in the future.
Kindest regards,
Team Hampers.com
True to their words
True to their words. They delivered on time and were very helpful and speed with their replies to my emails.
24 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Katrina,
Thank you for your kind feedback. We’re really pleased to hear everything was delivered on time and that you found our team helpful and quick to respond. We truly appreciate you taking the time to share your experience.
Kindest regards,
Team Hampers.com
Good value and fast delivery
Our order placed in Australia reached our family in UK even sooner that the estimated standard delivery date which was great, and they were delighted!
19 décembre 2025
Avis spontané
Réponse de hampers.com
Dear James,
Thank you for your lovely feedback. We’re really pleased to hear your order reached your family in the UK even sooner than expected and that they were delighted with it. It’s great to know the value and delivery speed met your expectations, especially for an overseas order.
Kindest regards,
Team Hampers.com
Never again!
I purchased a hamper for my mum for Christmas as I live abroad and she’s alone. It never got delivered!!! I wrote to them and they never replied!! My hamper still hasn’t arrived!! I will NEVER order from them again.
23 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Haulwen,
We’re truly sorry to read this and completely understand how upsetting and distressing this must have been, especially as the hamper was intended for your mum at Christmas while you’re living abroad. Not having a gift arrive at such an important time, and feeling left without a response, is understandably very disappointing.
A member of our team has since reached out to you directly with a full apology and details of the compensation offered. While this cannot undo the frustration and upset you experienced, we hope it goes some way toward acknowledging the impact this had.
Please accept our sincere apologies for letting you down on this occasion. We genuinely regret your experience and hope you’ll allow us the opportunity to put things right and consider giving us another chance in the future.
Kindest regards,
Team Hampers.com
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