I had chosen a date so that the Hamper would arrive two days before the recipient's 50th birthday but instead it arrived one day after which totally ruined the impact. In fact I emailed hampers.com... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I had a problem with my delivery this time, the courier not Hampers fault. Hampers sent me a replacement one out ASAP. Their help and efficiency was much appreciate
L'entreprise a répondu
We ordered four of the beautiful afternoon tea hampers for our treasured team. They were all absolutely delighted - one of the team saying she had tears in her eyes on receipt of the gift! They we... Voir plus
L'entreprise a répondu
Thankyou for your hamper . My sister was delighted with the Prosecco and chocolates and they arrived on time . I will definitely use this company again and recommend to others .
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Food and wine hampers sent world-wide. We supply hampers throughout the year, including Christmas hampers, gift baskets, festive hampers, Mother's Day gifts, Birthdays, corporate gifts and Easter hampers.
Coordonnées de contact
Clearwater Hampers Ltd, 36 Innovation Drive, OX14 4RT, Abingdon, Royaume-Uni
- 01235 833732
- help@hampers.com
- hampers.com
4,3
Excellent
2 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Delivered on day before I requested to…
Delivered on day before I requested to be delivered and it’s not worth sending these hampers, as it’s too small items not worth the money. You can make own hampers better and post yourself
I will not use them again
22 février 2026
Avis spontané
Réponse de hampers.com
Dear Pooja,
Thank you for your feedback. We’re very sorry to hear that the delivery arrived earlier than requested and that the hamper did not meet your expectations.
This is certainly not the experience we want for our customers. We have reached out to you directly so that we can look into this further and work towards a resolution to make this right.
We appreciate you bringing this to our attention and hope to resolve this for you soon.
Kind regards
Team Hampers.com
I sent the hamper to a friend
I sent the hamper to a friend. She was delighted with it.
19 février 2026
Avis spontané
Réponse de hampers.com
Dear Reverend June Freudenberg,
Thank you so much for your lovely review.
We’re so pleased to hear your friend was delighted with the hamper, that’s exactly what we hope for every time. Thank you for choosing us to send your gift, it really means a lot.
Kindest regards,
Team Hampers.com
The hampers were excellent but the…
The hampers were excellent but the courier was not good at all, I order the hamper for my fathers 82nd birthday and it was stated that the item would arrive at 630pm on his birthday but it never arrived… the following day it stated it would arrive at 530pm and never arrived.. then again the next day never arrived.. eventually it arrived the 4th day after it should..
I don’t see my father very often so a gift like this is always special to him.
Very disappointed..
30 janvier 2026
Avis spontané
Réponse de hampers.com
Dear Jamie,
We’re very sorry for the experience you had and completely understand how disappointing this must have been, especially given how special this gift was for your father. When timing matters for an important occasion, delays like this are incredibly upsetting, and we’re truly sorry for the impact it had.
We can see that an advisor has since reached out to you to follow this up. While we’re pleased the hamper itself was enjoyed, we sincerely apologise that the delivery issues overshadowed what should have been a meaningful moment. This is not the experience we want for our customers.
Kindest regards,
Team Hampers.com
Recipient thrilled to receive gift
Using a new company for a very special occasion always makes me nervous but no need to worry. The recipient was thrilled to bits. Gift delivered on the day.So thank you hampers.com
27 janvier 2026
Avis spontané
Réponse de hampers.com
Dear Barbara,
Thank you for your lovely feedback. We completely understand the nerves that come with trying a new company for a special occasion, so we’re delighted to hear everything went smoothly and that the recipient was thrilled with their gift. It’s great to know it was delivered on the day as planned.
Thank you again for choosing Hampers.com.
Kindest regards,
Team Hampers.com
Wonderful way to send overseas gifts.
Since finding your web site a number of years ago I have been able to send hampers to my relatives in the U.K. living in Canada makes it expensive to send packages across the Atlantic. Hampers has a wonderful variety of products with prices appropriate to content, For over six years I have welcomed the opportunity to send gifts for birthdays, Christmas etc. Hampers are always well received, on time, and to me a Godsend.. Thank you to all involved and I shall happily continue to use them. Happy customers every time.
28 janvier 2026
Avis spontané
Réponse de hampers.com
Dear Jill,
Thank you so much for such a thoughtful and heart-warming review. We’re truly grateful for your continued support over the years and are delighted to hear how helpful our service has been for sending gifts to your relatives in the UK.
It’s wonderful to know the variety, pricing, and reliability have made it easier for you to stay connected from overseas, and that the hampers are always well received and arrive on time. Your kind words mean a great deal to everyone involved, and we’re so pleased to be part of those special moments for birthdays, Christmas, and more.
Thank you again for your loyalty and trust.
Kindest regards,
Team Hampers.com
Cocktail hampers
I ordered two hampers one for home delivery and one delivered to a friend and they both arrived when they should have and were well packed and fabulous inside l!
16 janvier 2026
Avis spontané
Réponse de hampers.com
Dear Fran,
Thank you for your lovely feedback. We’re delighted to hear both cocktail hampers arrived on time, were well packed, and looked fabulous inside. It’s great to know they were enjoyed by both you and your friend.
Kindest regards,
Team Hampers.com
The hampers are great
The hampers are great. The ordering process? Not so much.
I found no way of ordering hampers for different addresses, and in the end, I had to call them to sort it out. The staff were extremely helpful but the whole process took much longer than it should have.
20 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Valued Customer,
Thank you for your feedback. We’re really pleased to hear you thought the hampers were great, and we appreciate you taking the time to share your experience with the ordering process.
We’re sorry that placing orders for different addresses wasn’t as straightforward as it should have been and that it took longer than expected. That said, we’re glad our team were able to help and support you through it. Your comments are appreciated and will be shared internally as we continue to review and improve the ordering journey.
Kindest regards,
Team Hampers.com
Brilliant customer care
Thank you so much for your hard work with my order...it was all very much appreciated. Mohamed from Customer Care was exceptional...responding diligently and with a real customer-first approach. Thank you Mohamed.
There was an issue with the initial delivery company, but once contacted, you sorted this out without any further delay witgh a new company.
My parents received their hamper and were delighted.
Thank you for caring and taking the time to sort this out without fuss.
As someone who is living abroad, I am quite dependent on flowers and hampers being delivered...so that my family know I care. So thank you for resolving the issues and making my parents' day.
26 janvier 2026
Avis spontané
Réponse de hampers.com
Dear Robert,
Thank you so much for taking the time to share such thoughtful and kind feedback. We’re really pleased to hear how supported you felt throughout the process and that everything was ultimately resolved smoothly.
We’ll be sure to pass your lovely words on to Mohamed, he’ll be delighted to know his care and customer-first approach made such a difference. While we’re sorry there was an initial delivery issue, we’re glad this was quickly sorted and that your parents were delighted with their hamper.
It truly means a lot to know we could help you stay connected with your family while living abroad, and that the gift helped show how much you care. Thank you again for your trust and patience.
Kindest regards,
Team Hampers.com
It's an easy way to gift my UK…
It's an easy way to gift my UK relations,with lots of choice on site to suit every taste and occassion
19 janvier 2026
Avis spontané
Réponse de hampers.com
Dear Fiona,
Thank you for your lovely feedback. We’re really pleased to hear you find it an easy way to send gifts to your UK relations and that you enjoy the range of choices available for different tastes and occasions.
Kindest regards,
Team Hampers.com
The system works perfectly!
The system works perfectly!
The correct hamper was delivered quickly and we were informed of it's progress from ordering to delivery.
15 janvier 2026
Avis spontané
Réponse de hampers.com
Dear Ben and Anne Bowles,
Thank you for your feedback. We’re delighted to hear everything worked smoothly, from ordering through to delivery, and that you felt well informed throughout the process. It’s great to know the hamper arrived quickly and as expected.
Kindest regards,
Team Hampers.com
Fantastic service
Fantastic service. I had originally given the wrong delivery address when ordering online and, after a straightforward phone call, my mistake was corrected in less than 24 hours. Thank you so much! Definitely use them again. Great product too.
14 janvier 2026
Avis spontané
Réponse de hampers.com
Dear Mrs Reid,
Thank you for taking the time to share such kind feedback. We’re really pleased to hear the address issue was resolved quickly and easily, and that our team was able to help put things right for you. It’s great to know you were happy with the service and the product as well.
Thank you again for choosing us, and we look forward to helping you in the future.
Kindest regards,
Team Hampers.com
Amazing online company
Lovely company with great hamper gifts and rapid delivery. Mum and nan loved their Christmas hampers. Thanks 👍
20 décembre 2025
Avis spontané
Réponse de hampers.com
Dear AL,
Thank you so much for your lovely feedback. We’re really pleased to hear you had a great experience with us and that your mum and nan loved their Christmas hampers. It’s wonderful to know the delivery was quick and the gifts were well received.
Kindest regards,
Team Hampers.com
Excellent items in the hamper
Excellent items in the hamper. Delay on shipping but swiftly resolved with next day delivery offered. Beautiful hamper and high quality goods.
23 décembre 2025
Avis spontané
Réponse de hampers.com
Dear NP,
Thank you for your kind feedback. We’re delighted to hear you were pleased with the items in the hamper and the quality of the goods. We’re sorry for the initial delay, but we’re glad it was resolved quickly and that next day delivery could be arranged.
Thank you again for taking the time to share your experience.
Kindest regards,
Team Hampers.com
Sweet treat hampers
I use hampers.com for gifts. Great variety of products and choices of various price ranges.
Sent a new year present and was loved by the recipient.
1 janvier 2026
Avis spontané
Réponse de hampers.com
Dear Adeela,
Thank you for your lovely feedback. We’re really pleased to hear you enjoy using Hampers.com for gifts and that you find there’s a great variety of products across different price ranges. It’s wonderful to know the New Year present was loved by the recipient.
Kindest regards,
Team Hampers.com
Everything was fine.
7 janvier 2026
Avis spontané
Réponse de hampers.com
Dear Mr Preece,
Thank you for your feedback. We’re pleased to hear everything was fine and appreciate you taking the time to leave a review.
Kindest regards,
Team Hampers.com
Great customer service
Great customer service, great correspondence. Had started losing all hope of any company having these attributes still, but Hampers.com they've restored my faith. From now on I will only use them for sending gifts. Hamper food was lovely to, my Dad shared it with his neighbours on New Years Eve, he was the talk of the street with his posh food hamper! He loved it! 😀
1 janvier 2026
Avis spontané
Réponse de hampers.com
Dear Jo,
Thank you so much for such a wonderful review. We’re delighted to hear you were happy with the customer service and correspondence, and it truly means a lot to know we’ve restored your faith. Hearing that your dad enjoyed the hamper and even shared it with his neighbours made us smile. It’s lovely to know it brought a bit of joy and became such a talking point.
Thank you again for choosing us and for your kind words.
Kindest regards,
Team Hampers.com
Won’t use this company again…
Won’t use this company again unfortunately:(
Placed an order to send to a friend as a gift,wasn’t given any tracking info or any updates.
As the days got on I realised I had no updates and couldn’t track the order and was advised it had still not been received.
Contacted customer service and had to keep chasing as was advised id be updated via email or call and never was,in the end we decided to go for a refund.
It seems the couriers and the company don’t communicate as no one could give me an answer. Unfortunately I’ll now have to find somewhere else to get a hamper which is very delayed now.
2 janvier 2026
Avis spontané
Réponse de hampers.com
Dear Victoria,
Thank you for taking the time to leave your feedback and I am truly sorry to read about your experience – this is not the service we aim to provide and I completely understand your disappointment.
You are absolutely right to expect clear communication and tracking updates, and I sincerely apologise that you were left having to chase for information. This is not acceptable and we fully appreciate how frustrating this must have been, especially as the order was intended as a gift.
A member of our team has now been in contact with you and the issue has been fully resolved.
Once again, please accept our apologies for the inconvenience caused and thank you for bringing this to our attention.
Kindest Regards,
Team Hampers.com
Never showed up, no communication
I ordered the hamper a month ago to arrive to my family on Christmas Eve. The Hamper has never showed up.
The last update I was given was on Christmas Eve, that it would arrive the next working day, and I have had no updates since.
I have Emailed twice and had no response back. Extremely disappointed and I want a full refund.
24 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Freddy,
Thank you for bringing this to our attention and please accept our sincere apologies for the experience you’ve had this is absolutely not the service we aim to provide.
We are extremely disappointed to hear that your hamper has still not been delivered and that you have not received responses to your emails. This is not acceptable and we completely understand your frustration.
We will be contacting you directly today to fully investigate what has happened and to ensure this is resolved for you as a priority, including arranging a full resolution.
Thank you for your patience and we are truly sorry for letting you down.
Kindest Regards,
Team Hampers.com
Very poor service!
I ordered a hamper for my daughter and was assured it would be delivered in time for Christmas on the 24th December. However, instead of delivery I got an email saying that it would be delivered after Christmas due to delivery issues. I was horrified to find that this company use Evri for deliveries! It was delivered on the 27th December. They asked me for a review, and have told me it will be reviewed internally! I note my review is not displayed on their website. I’m not at all impressed!
27 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Helen,
Thank you for taking the time to share your experience. I’m very sorry for the disappointment caused, especially as the hamper was intended as a Christmas gift for your daughter.
As we responded on your Reviews.io review, which is public and visible for all to see, reviews displayed on our website are managed by an independent third party. We do not remove or block reviews, nor do we have the ability to control which reviews are shown. Occasionally there may be a short delay while the third-party platform completes its standard checks before making a review live, and this is outside of our control.
I’m also very sorry for the delivery delay and for the frustration caused by the delivery partner used. I completely understand how disappointing it is to be notified of a delay so close to Christmas, and I appreciate how this impacted what should have been a special occasion.
Your feedback has been shared internally so this can be reviewed. Thank you again for raising your concerns.
Kindest Regards,
Team Hampers.com
Initial order/delivery issues - but all resolved in the end!
UPDATE:
The merchant has responded to my e-mails and has subsequently resolved my issues.
It was a shame that my initial order didn't go as smoothly as expected, but I am updating this review to acknowledge that the Customer Care team did take ownership of the issue and swiftly put things right, which was appreciated - credit where credit is due!
------------------------
Ordered 2 hampers on the 20/12 and paid extra for named day delivery on the 23/12.
Received 1 hamper on the 22/12 but the other hamper is still yet to be delivered. Contacted the merchant on the 24/12 asking for an update and was told delivery of the missing hamper would now be made on the 29/12 due to "issues". I was also told that the DPD tracking would be updated to reflect this.
The 29/12 has now passed and unsurprisingly there was no delivery of my missing hamper. DPD tracking never updated to reflect this new date and DPD are stating they haven't received any parcel from the merchant.
20 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Darren,
I’m really sorry for the frustration and disappointment this has caused. I completely understand how upsetting this situation must be, especially after paying extra for named-day delivery and then being given conflicting information with no clear resolution.
I can see that you are currently liaising with a member of our Customer Care team, and I want to reassure you that we are taking this seriously. Over the Christmas period we experienced a very heavy backlog of enquiries and have been working through them as quickly as possible, however I’m truly sorry that this resulted in delayed responses and added to your frustration.
I also sincerely apologise for the delivery delay itself. This is not the experience we want for our customers, and we take full accountability for the impact this has had.
We genuinely want to resolve this to your satisfaction and make things right. I hope we’re able to do so and that you might consider giving us another chance in the future.
Kindest Regards,
Team Hampers.com
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