Johnpaulthomas Avis 

39
•
TrustScore 2.5 sur 5

2,6

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

I tried ordering accardi block heel sandals in john paul and thomas and I never expected how it felt good when worn. Definitely gonna recommend this store to my friends.

Noté 1 sur 5 étoiles

They sent a wrong and materialy faulty item. They would not honor their return policy for this issue after 3 emails. Instead they wanted me to pay shipping for their error to send the item to China... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The flare is really playful and the elastic waist is comfy. The strongest point is how uncomplicated the skirt feels, it works without needing constant adjustment.

Noté 1 sur 5 étoiles

This company is based in China and their inferior products ship from China. Returns must be sent back to China at the customers expense (USPS quoted me $75 for 2 "sport coats"), even though their retu... Voir plus

L'entreprise a répondu

À propos de l'entreprise


Coordonnées de contact

2,6

Bas

TrustScore 2.5 sur 5

39 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

2,6

Tous les avis

(39)

38 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Cute Skater Skirt

The flare is really playful and the elastic waist is comfy. The strongest point is how uncomplicated the skirt feels, it works without needing constant adjustment.

19 septembre 2026
Avis spontané
Noté 1 sur 5 étoiles

everythings bad

13 octobre 2026
Avis spontané
Logo de Johnpaulthomas

Réponse de Johnpaulthomas

Dear Ronnie,

We’re sorry your experience was disappointing. We would appreciate the opportunity to understand what went wrong. Please email support@johnpaulthomas.com with your order number and ‘Trustpilot Review’ in the subject so our support team can review your concerns, any previous correspondence and the available next steps with you.

Kind regards,
John Paul Thomas Customer Support

Noté 1 sur 5 étoiles

Wrong item and faulty material. Possible fraud

They sent a wrong and materialy faulty item. They would not honor their return policy for this issue after 3 emails. Instead they wanted me to pay shipping for their error to send the item to China which is a red flag. Then they ghosted me. There is not a active registered entity by this name or similar in New York State. Beware.

The resolution of sending a discount rather than a proper return and refund is not satisfactory.

8 octobre 2026
Avis spontané
Logo de Johnpaulthomas

Réponse de Johnpaulthomas

Dear Paul,

We’re sorry to hear that the item you received was incorrect and faulty, and that your emails did not lead to a clear resolution. We understand your concerns about the return costs and business information. Please email support@johnpaulthomas.com with your order number and ‘Trustpilot Review’ in the subject so our support team can review the item sent and your previous correspondence with you.

Kind regards,
John Paul Thomas Customer Support

Noté 1 sur 5 étoiles

ZERO STARS

ZERO STARS! Run far, far away from this website! This company needs to be shut down~it is a fraudulent scam company! I bought a dress that was supposed to arrive within a week. The website has a Brooklyn NY USA address, but the package was sent from China. It was delivered to an Indiana address and sent to me from someone named "Daisy". It arrived four weeks later from when I bought it. The dress is worse than a TEMU dress. It looks NOTHING like the product description! It is poorly made and the material is horrible and cheap. It has strings hanging from it! I contacted the seller and they said I could return it per their "refund policy" to China for $40-$50. I paid almost $80 for the dress! PLEASE DO NOT BUY FROM THIS WEBSITE!

7 octobre 2026
Avis spontané
Logo de Johnpaulthomas

Réponse de Johnpaulthomas

Dear Marcia,

We’re sorry the dress arrived much later than you expected and that its material and construction did not match the description. We understand why the shipping route and quoted return cost added to your disappointment. Please email support@johnpaulthomas.com with your order number and ‘Trustpilot Review’ in the subject so our support team can review the delivery history, product concerns and available options with you.

Kind regards,
John Paul Thomas Customer Support

Noté 4 sur 5 étoiles

solid utility boots

The leather is thick and water-resistant. The laces they come with are too short to tie around the ankle properly though.

15 septembre 2026
Avis spontané
Noté 1 sur 5 étoiles

If I could somehow put a "zero" for no…

If I could somehow put a "zero" for no stars, I would!!! My husband ordered what he thought was a nice, NEW gray shirt but what he received looked cheaply made and used. The tag is cut off and it ha what looks like an iron burn mark on the inside, which is WHITE as if this is drapery material! Customer service kept giving him the runaround but they FINALLY responded. They want HIM to ship it to China!!! That will cost more than what HE paid for the shirt!!! So, at the moment, he is stuck with this awful shirt. I have pictures but don't have the option to upload.

1 septembre 2026
Avis spontané
Logo de Johnpaulthomas

Réponse de Johnpaulthomas

Dear Lorrie,

We’re sorry about the condition of the shirt your husband received, including the missing tag and mark you described, and the difficulty getting a helpful response. You can send the photographs by email to support@johnpaulthomas.com, together with the order number and ‘Trustpilot Review’ in the subject, so our support team can review the condition concerns, earlier correspondence and return options.

Kind regards,
John Paul Thomas Customer Support

Noté 1 sur 5 étoiles

I ordered a shirt from their website…

I ordered a shirt from their website and received a used shirt with stains and collar tag cut off. When I asked to return it they said it needs to be shipped to china and cost more than the shirt is worth. Do not buy from this A**holes.

13 septembre 2026
Avis spontané
Logo de Johnpaulthomas

Réponse de Johnpaulthomas

Dear Oscar,

We’re sorry the shirt arrived with the stains and missing collar tag you described, and that the quoted international return cost made resolving this frustrating. Please email support@johnpaulthomas.com with your order number and ‘Trustpilot Review’ in the subject so our support team can review the item’s condition, your previous messages and the available resolution options with you.

Kind regards,
John Paul Thomas Customer Support

Noté 5 sur 5 étoiles

The pearl snaps add a nice western…

The pearl snaps add a nice western touch. The denim is quite stiff initially but breaking in nicely. It is an easy denim shirt to understand, the fit makes sense and there is no awkward detail getting in the way.

26 août 2026
Avis spontané
Noté 1 sur 5 étoiles

I would give zero stars if possible

I would give zero stars if possible. I bought the Laurent Tailored Blazer in khaki, size large, $66. Everything in my closet is large, across all brands. There is no size listed on the jacket label. This jacket fit more like an XS.

For a “one-time courtesy,” they offered me an exchange for $29.99 shipping.

For a return, they explained shipping would be $40-$50.

The phone # listed on the website doesn’t work.

Somehow, they show five-star reviews/comments on their website, but there does not appear to be a way to submit a review.

I do not recommend chancing any purchase from this site.

4 octobre 2026
Avis spontané
Logo de Johnpaulthomas

Réponse de Johnpaulthomas

Dear John Paul,

We’re sorry the Laurent blazer’s fit did not match your expectations for a large and that the missing size information, exchange charge and return costs caused further frustration. We also understand your concern about reaching us by phone. Please email support@johnpaulthomas.com with your order number and ‘Trustpilot Review’ in the subject so our support team can review the sizing, correspondence and available options with you.

Kind regards,
John Paul Thomas Customer Support

Noté 5 sur 5 étoiles

comfy fit XXXL size clothes

one thing i like about buying clothes online is easy browsing, although i couldnt filter for prices low to high which was a bit annoying but nevertheless enjoyed my scrolling. i dont normally come across casual XXXL clothes so the funky Ailgon top for my hubby and a leather jacket for my self, which came out a really nice fit, was really nice since where both on the chubby side LoL

Been lookinng everywhere for this taylored dress set for work parties, functions etc and i was really upset that the place i saw before doesnt do my size so glad theres a ton of range for womens especially for plus size queens ;)
the price is what will drop it down for me sadlyyy :/
a clean 5 too an overall 4.7 stars for me

1 octobre 2026
Avis spontané
Noté 4 sur 5 étoiles

Smart Tweed Jacket

Looks brilliant paired with simple jeans and a tee. The metallic threads in the weave are slightly itchy on the wrists.

15 août 2026
Avis spontané
Logo de Johnpaulthomas

Réponse de Johnpaulthomas

Dear Cara,

Thank you for your feedback. We’re glad the tweed jacket works well with your outfit. We’re sorry the metallic threads feel itchy around your wrists; please contact support@johnpaulthomas.com with your order number if you’d like help with that concern.

Kind regards,
John Paul Thomas Customer Support

Noté 5 sur 5 étoiles

The t-shirt has that perfect vintage…

The t-shirt has that perfect vintage drape. The shirt looked straightforward online and that is accurate, although it feels better made in person.

16 septembre 2026
Avis spontané
Logo de Johnpaulthomas

Réponse de Johnpaulthomas

Dear Rocco,

Thank you for sharing your experience. We’re pleased you like the t-shirt’s vintage drape and that its construction exceeded your expectations. We appreciate your feedback.

Kind regards,
John Paul Thomas Customer Support

Noté 1 sur 5 étoiles

Do not order from this company

Do not order from this company! All items come directly from China with at least a two week shipping. I ordered a jumpsuit which came with no tags, poor quality and the back was open , in which did not show or state in details.
I want to send it back and they said it would cost $40-50 to send internationally back to China. Company states they are in NY. Do not buy from them. What a rip off!

26 septembre 2026
Avis spontané
Logo de Johnpaulthomas

Réponse de Johnpaulthomas

Dear Theresa,

We’re sorry the jumpsuit’s quality, missing tags and open-back design did not match your expectations. We understand your frustration with the delivery time and international return costs, too. Please email support@johnpaulthomas.com with your order number and ‘Trustpilot Review’ as the subject so our support team can review the item description, your correspondence and the available options with you.

Kind regards,
John Paul Thomas Customer Support

Noté 1 sur 5 étoiles

Fake phone number and address

Fake phone number and address. Returns have to be sent to China. I filed a charge back and bank returned funds. Clothing was Walmart $6 shirt with all tags removed.

1 septembre 2026
Avis spontané
Logo de Johnpaulthomas

Réponse de Johnpaulthomas

Dear Dave,

We’re sorry you were disappointed with the clothing and had concerns about our contact details and return arrangements. Thank you for explaining that your bank has already returned the funds. If you would like us to review any remaining concerns, please email support@johnpaulthomas.com with your order number and ‘Trustpilot Review’ as the subject.

Kind regards,
John Paul Thomas Customer Support

Noté 5 sur 5 étoiles

Amazing experience

the quality of the clothing is amazing and the overall customer experience is just top class.

28 septembre 2026
Avis spontané
Logo de Johnpaulthomas

Réponse de Johnpaulthomas

Dear Aarush,

Thank you for your kind feedback. We’re glad you enjoyed the clothing and customer service, and appreciate you sharing your experience with us.

Kind regards,
John Paul Thomas Customer Support

Noté 1 sur 5 étoiles

Website has a fake address in NYC

Website has a fake address in NYC, and phone number and hours of operation makes you think it’s a US based company, however, the company is in china and you won’t find out until you pay (getting an email from your credit card company saying your card has been used for a transaction outside the US) or when you try to return the low quality item that doesn’t match the pictures in the website, let alone the sizing is very weird and size tags are removed from the product to hide the real size (tampered). Trying to return the merchandise they’ll ask you to return it to china and consumer pays shipping fees which will probably cost you more than the item itself. The only way to get your money back from this scam is to let your credit card company steps in.

17 septembre 2026
Avis spontané
Logo de Johnpaulthomas

Réponse de Johnpaulthomas

Dear US customer,

We’re sorry the product, sizing and return process left you feeling misled. We understand your concerns about the contact details, missing tags, payment location and the cost of an international return. Please email support@johnpaulthomas.com with your order number and ‘Trustpilot Review’ as the subject so our support team can review your concerns and the correspondence with you.

Kind regards,
John Paul Thomas Customer Support

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus