I purchased some Nkuku frames. The service was excellent. Well packaged, timely delivery, exactly what I ordered. A couple of frames weren’t in stock initially but the communication from the company... Voir plus
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Very helpful staff. Just a small problem with the availability of a certain lampshade. Called to see if it was in stock which I was told it was (before making payment) turns out the one showing in sto... Voir plus
Found this new place whilst looking for a slim lantern for my hall, the ones I liked were Nkuku, but they had exactly the same from kayu home and with a first purchase discount and also a Nkuku discou... Voir plus
I ordered the seagrass baskets in the large and tall sizes, they are extremely well made, look absolutely stunning and are very reasonably priced. They arrived very quickly and I was kept up to date f... Voir plus
4,8
Excellent
137 avis
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Would buy from again
Good quality product, good customer service (especially Nikki in Customer service team) and faster than expected delivery (with good email updates)
4 mars 2024
I love Nkuku pots and a vase
I love Nkuku planters and a vase! Very well packaged and super fast delivery!
Highest recommendations!
7 février 2024
Excellent customer service- Great Company
Really happy with my plant pot and also super responsive customer service when FedEx caused some confusion
22 janvier 2024
Very quick and efficient
10 janvier 2024
Great service
Really happy with the product I ordered and for the helpful and efficient customer service along the way.
18 décembre 2023
Great communications and delivery was…
Great communications and delivery was prompt. Slight issue with breakage during transit which was rectified immediately & without hassle - excellent customer service :-)
11 décembre 2023
Parcel not received
8 décembre 2023
Réponse de Kayuhome
Dear Helen,
I'm very sorry to learn that you have not received your parcel. As per my earlier email to you today, this was dispatched with Fedex on Friday, the morning after you placed your order. We have tracked the parcel with Fedex and it is shown as having been delivered on Monday morning and signed for by your neighbour.
As your neighbour has told you that they didn't receive the parcel, we have contacted our account manager at Fedex, who is looking into this for us with the driver concerned.
Please rest assured that we will get a set of glasses to you - either the original ones sent out or a new set if they cannot be located.
We will be in touch again as soon as we have heard back from Fedex and will hopefully be able to locate the parcel for you quickly.
Kind regards,
James Cottrell
Director, Kayu Home
To follow on from my earlier reply, thank you for letting us know that the parcel has now been located, having been left outside the door of another neighbour on Monday. We have asked Fedex to investigate why this was the case and why the driver evidently didn't obtain a correct signature.
Once again, I am sorry for the inconvenience caused and that you didn't have the glasses in time for your anniversary but am glad that you have now received them.
Best wishes,
James
Great Service and good quality products
Good Retailer with lovely products and great service. Good price for good quality bronze lanterns and delivered safely and when promised.
20 novembre 2023
Excellent service from ordering to…
Excellent service from ordering to delivering and very good product!
31 octobre 2023
Great prices
Great prices, excellent communication and super fast delivery. Thank you very much indeed!
31 octobre 2023
Extremely helpful
18 septembre 2023
Can highly reccomend
Appreciated being contacted by the company as the delivery address was incomplete.Polite ,courteous and efficient service and very pleased with the order.
4 septembre 2023
Beautiful piece just as shown in photo
Beautiful piece just as shown in photo. But not packaged well and arrived with broken glass.
14 août 2023
Réponse de Kayuhome
Dear Anne, thank you for your review and I'm sorry to learn that your item arrived with damaged glass.
Whilst we do try to package everything very carefully, we are largely at the hands of the courier companies in sending smaller items and damage can inevitably occur.
In this case the item was delivered to your address in the USA and so would have passed through even more touch points than normal, increasing the risk of damage.
We are currently in touch with Fedex about the damage and I know one of our team has already been in touch with you to discuss next steps.
Kind regards,
James
Arrived quickly & very well packaged. Really happy with lampstand
Arrived quickly & very well packaged
10 juillet 2023
Beautiful product and super fast…
Beautiful product and super fast delivery thank you I will order again.
2 juillet 2023
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