Lakes Avis 

Took a long time for item to arrive
Had no confirmation of when or how the item would be sent
Very poor customer service
An email to let the customer know progress of order would be appreciated

I have a Lakes Bathroom shower screen that I purchased around 15 years ago which is still in perfect working order but I wanted a new lower seal. I phoned and spoke to a guy in lakes bathrooms who was ever so helpful, he guided me to the online site where I could order my replacement parts, I ordered my parts on the Monday and they were on my doorstep Tuesday lunchtime all very well packaged and they had even included some extra parts free of charge that were not listed on their site that I also required. I can not fault the service I have received from start to finish, highly recommend lakes bathrooms.

I purchased a replacement seal for a shower door. As an original rather than pattern part it fitted perfectly. The part arrived within 24 hours.

I am so impressed with this company after having a small problem with fittings they went out of there way to solve this very quickly. I would highly recommend them and there very pleasant and helpful staff.

In response to a problem with the shower frame, recently installed, a Lakes person was sent out to assess the problem. He decided that a replacement was required, and completed removal and installation. Our thanks to a job well done.

I have recently been in touch with Lakes Showering Spaces via their customer services team. I was seeking help with identification and provision of a number of spare parts needed to refurbish my shower enclosure.
The support provided was exemplary - the best I have encountered from any company I have ever dealt with.
E mails were responded to politely and promptly with the staff I dealt with going out of their way to be helpful - simply outstanding

I’m placing this review on behalf of my Dad
have been speaking and emailing Stuart from Lakes over the last few days with a problem I have with my Lakes shower screen which about 12 years old.
I can’t rate Lakes high enough for the time and advice Stuart gave me.
I would not hesitate to recommend this company and I would award then 10 stars if that was possible.
Stuart has now solved the issue.
Outstanding customer service.

This company is fantastic if u buy everything from them it will be very good quality. And the customer care is excellent.

Very pleased with my purchase , easy to order and delivered before the stated time.

Goods delivered as per specification promptly, and subsequent telephone query responded to positively, helpfully and effectively. Excellent company to deal with

Delivery was carried out with no problems

Good products - solidly built of nice, substantial glass. The parts all fitted easily together. But it's the customer service that really impressed. Had a problem and a replacement was offered without quibble. It was even available the same day. Exactly what you need when you only have one shower!

I cannot rate this company highly enough. The after sales service is second to none. Thank you.

Goods arrived very quickly. Only 4 stars as no notice of dispatch received. In fact the goods arrived so quick I was still relaxed about the fact that I thought nothing had happened.

The parts ordered for my All Clear shower screen arrived 2 days after ordering them well packed and complete with fitting instructions. Excellent service Thank You

Good product to remove limescale stains on glass shower doors. Would be useful if they indicated exactly how much of the final product to use to coat the doors.

The delivery arrived that quick I couldn't believe it.

Seal was great, however the ends caps for the seal were different than the original ones and didn’t work.

Expensive bit of flexible shower kit. We’ve tried cheaper options but they are not as good as this from Lakes. Miles better solution.