Recently signed up/got my device & so far, so good. Agents have been really nice, very patient & understanding. Device seems to work well & I have not had any need or emergency to use it. Expect it to... Voir plus
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Reliable, easy to use (when an Apple Watch or similar would be much more than needed or easily used) Have thankfully not needed to make any use of it in 4-5 years other than wearing it, any false alar... Voir plus
L'entreprise a répondu
As an 82 year old widow, living alone in a 3 story, 5 bedroom house (have a lot of houseguest since I live very close to DC/metro/local sites). Medical Alert provides me comfort and reassurance that... Voir plus
Reported system malfunction. After much discussion determined I had the wrong charger all along. Sent me another charger but wrong one. Reported the problem and was held on line while techy waiting f... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Medical Alert
Écrit par l'entreprise
Help at the Press of a Button
With 24/7/365 help available at the press of a button, you'll have peace of mind with our easy-to-use medical alert systems. Medical Alert has systems that suit every lifestyle. No matter where you are or where you are going, you will always be protected.
A Medical Alert System for Every Lifestyle
24/7/365 RESPONSE
Quickly connect to trained response specialists who provide you with the assistance you need 24/7/365.
PERSONALIZED RESPONSE PLAN
When you press your button, we'll contact the right person to get you the help you need, whether family, friend or first responder.
FALL DETECTION
Add available fall detection to automatically sense when you fall and provide fast contact, even if you can't press your button.
WATERPROOF HELP BUTTONS
Wear the help button around your neck or wrist, including in the shower or tub where slips and falls are most common.
MOBILE APP
The Medical Alert Connect app allows you to manage your account easily from your phone. Your loved ones receive real-time notification of emergencies, updates and alerts.
NO LONG-TERM CONTRACTS
Enjoy the peace of mind of being protected in all emergent and non-emergent situations with a service that has no hidden fees or long-term contracts.
Peace of Mind, Starting At Only $19.95/mo.
Écrit par l'entreprise
- Add a Protection Plan for $1/mo. + FREE Shipping + FREE Lockbox
- Prevent out-of-pocket expenses up to $350 in case your system is lost, stolen, or damaged with a Protection Plan. Plus get free shipping and a free key lockbox when you sign up for an annual plan.
Coordonnées de contact
3 Bala Plaza West Ste. 200, 19004, Bala Cynwyd, Etats-Unis
- 800-800-2537
- medicalalert.com
4,1
Bien
591 avis
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Thank you!
I always appreciate how on top of things the reps at Medical Alert are whenever my mom is having an issue MD device -- whether it's a false alarm or an emergency. Thank you for keeping tabs on our loved ones!!
8 octobre 2026
Réponse de Medical Alert
We are glad you had such a positive experience with our team. Providing reliable assistance and peace of mind when supporting your family members during urgent situations or accidental triggers is always our top priority. Thank you for your kind feedback.
Service worked readily when I fell
I used it during a fall. All worked well . My family had to disconnect it to return it. Wish there were instructions on machine to deactivate it . they called to disengage the help message. Rep quickly helped .
8 octobre 2026
Very cordial during tests
Very cordial during tests. Made sure I was ok and all others in the house.
6 octobre 2026
Unbelievable response times
Unbelievable response times! So professional and courteous. Huge peace of mind for my family. Thank you!
5 octobre 2026
I keep getting requests for testing
I keep getting requests for testing, even in the middle of the night! I called once to complain and was told to hold down the button for a full three seconds. But WHEN should I hold down the button? and which button is being refered to - the little "x" marked on that shows on the SOS screen or the button on the face of the watch I have to push to get the time?
8 octobre 2026
Réponse de Medical Alert
Thank you for sharing your feedback, Cathleen. We're sorry for the frustration you've experienced with the testing requests and for the confusion around the instructions you were given. We understand how concerning it can be to receive alerts at unexpected times and not be sure how to address them.
A member of our team will be reaching out to review your device settings, answer your questions, and make sure everything is working as intended. We appreciate you bringing this to our attention and look forward to helping improve your experience.
Spoke with someone in billing…
Spoke with someone in billing department that took the time to listen to my situation and offered a solution with digital model.
8 octobre 2026
It works fine
It works fine, but it's so sensitive that even a slight knock on the countertop triggers an alert.
Thank you, Nanette Davis. Your response time is wonderful.
8 octobre 2026
I do not like those phone calls
I do not like those phone calls. Tech rep was worthless; Device does not hold a charge very long!
8 octobre 2026
Réponse de Medical Alert
Thank you for sharing your experience, Carl. We're sorry that your interactions with our team and the performance of your device did not meet your expectations. We understand how important it is to have equipment you can depend on. A member of our team will be investigating these concerns and will contact you to discuss them further.
Responds to accidental bumpings…
Responds to accidental bumpings immediately, so I know a real emergency would get fast attention. Reported to my daughter went the battery ran low once. So that keeps me alert.
8 octobre 2026
I think this was the best decision I…
I think this was the best decision I made . Though I have not used it I do test this device least every 2 or 3 weeks. Response is very good.
8 octobre 2026
reminds me to test device if I forget to
8 octobre 2026
My device was not connecting when…
My device was not connecting when placed in the cradle - they replaced my entire system because I have the insurance that covers this.
8 octobre 2026
Helpful Tech Support
Wait time on phone was not excessive. The tech representative was professional and courteous, and he solved my issues promptly. Thank you.
8 octobre 2026
My recent experience was conducting the…
My recent experience was conducting the monthly test
8 octobre 2026
Réponse de Medical Alert
Thank you for your review, Maureen. We're glad to hear that you were able to complete your monthly test. Regular testing is an important part of making sure your Medical Alert system is ready when you need it. We appreciate you taking the time to share your experience and thank you for being a valued customer.
System is very good for seniors like me…
System is very good for seniors like me who live alone, are a fall risk and need peace of mind in an emergency. I do not have a car and no longer drive, walk with a walker and have no way to escape in an emergency. My Medical Alert gives me help in the event of a fall, fire, or other serious event. Easy to use.
8 octobre 2026
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