Recently signed up/got my device & so far, so good. Agents have been really nice, very patient & understanding. Device seems to work well & I have not had any need or emergency to use it. Expect it to... Voir plus
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Lisez les avis des autres
Customer service leaves a lot to be desired. I made several phone calls, several email messages, over several days, then I gave up for a while..... nothing works. It's like they were wonderful until t... Voir plus
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Reliable, easy to use (when an Apple Watch or similar would be much more than needed or easily used) Have thankfully not needed to make any use of it in 4-5 years other than wearing it, any false alar... Voir plus
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Recurring problems of sending notifications to my emergency contact at all hours of the day and night. When I call for my monthly check, when my battery is low, when I accidentally push the button an... Voir plus
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À propos de l'entreprise
À propos de Medical Alert
Écrit par l'entreprise
Help at the Press of a Button
With 24/7/365 help available at the press of a button, you'll have peace of mind with our easy-to-use medical alert systems. Medical Alert has systems that suit every lifestyle. No matter where you are or where you are going, you will always be protected.
A Medical Alert System for Every Lifestyle
24/7/365 RESPONSE
Quickly connect to trained response specialists who provide you with the assistance you need 24/7/365.
PERSONALIZED RESPONSE PLAN
When you press your button, we'll contact the right person to get you the help you need, whether family, friend or first responder.
FALL DETECTION
Add available fall detection to automatically sense when you fall and provide fast contact, even if you can't press your button.
WATERPROOF HELP BUTTONS
Wear the help button around your neck or wrist, including in the shower or tub where slips and falls are most common.
MOBILE APP
The Medical Alert Connect app allows you to manage your account easily from your phone. Your loved ones receive real-time notification of emergencies, updates and alerts.
NO LONG-TERM CONTRACTS
Enjoy the peace of mind of being protected in all emergent and non-emergent situations with a service that has no hidden fees or long-term contracts.
Peace of Mind, Starting At Only $19.95/mo.
Écrit par l'entreprise
- Add a Protection Plan for $1/mo. + FREE Shipping + FREE Lockbox
- Prevent out-of-pocket expenses up to $350 in case your system is lost, stolen, or damaged with a Protection Plan. Plus get free shipping and a free key lockbox when you sign up for an annual plan.
Coordonnées de contact
3 Bala Plaza West Ste. 200, 19004, Bala Cynwyd, Etats-Unis
- 800-800-2537
- medicalalert.com
4,1
Bien
594 avis
Demande des avis aux clients
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Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
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Helpful Tech Support
Wait time on phone was not excessive. The tech representative was professional and courteous, and he solved my issues promptly. Thank you.
8 octobre 2026
Réponse de Medical Alert
Thank you for your review, NB! We're pleased to hear that you had a positive experience with our team. Providing prompt assistance, professional service, and quick solutions is very important to us. We appreciate your kind words and thank you for choosing Medical Alert!
My recent experience was conducting the…
My recent experience was conducting the monthly test
8 octobre 2026
Réponse de Medical Alert
Thank you for your review, Maureen. We're glad to hear that you were able to complete your monthly test. Regular testing is an important part of making sure your Medical Alert system is ready when you need it. We appreciate you taking the time to share your experience and thank you for being a valued customer.
System is very good for seniors like me…
System is very good for seniors like me who live alone, are a fall risk and need peace of mind in an emergency. I do not have a car and no longer drive, walk with a walker and have no way to escape in an emergency. My Medical Alert gives me help in the event of a fall, fire, or other serious event. Easy to use.
8 octobre 2026
Réponse de Medical Alert
Thank you for sharing your experience, Janet! We're so glad to hear that your Medical Alert system provides you with peace of mind and helps you feel safer living independently. Knowing that help is available at the push of a button during a fall, fire, or other emergency is exactly what our service is designed to do. We're pleased to hear that you find the system easy to use, and we thank you for trusting Medical Alert to support your safety and independence.
There's a follow-up call to assure all is well.
I accidently set off my alarm. After I corrected the mistake, I received a follow-up phone call assuring all was okay.
15 septembre 2026
Réponse de Medical Alert
Thank you for sharing your experience, Joyce! We're glad our team followed up to make sure everything was okay after your accidental alarm. Providing prompt responses and peace of mind is what we're here for. Thank you for choosing Medical Alert!
Status Report is my title.
Medical Alert is just that....alert! They have always responded to my calls. I found that I didn't need the fall pendant! It was striking my sternum every time I stood up when I used it! That resulted in false calls which I didn't like any more than the guys who responded to them. Other than that, all is well.
8 octobre 2026
Réponse de Medical Alert
Thank you for your wonderful review, Susan! We're glad to hear that Medical Alert has consistently been there when you needed us. We're happy you were able to find the option that works best for you, and we appreciate your understanding. Thank you for trusting Medical Alert and for sharing your experience!
I like the automatic test alert.
8 octobre 2026
Réponse de Medical Alert
Thank you for your review, Abby! We're glad to hear that you like the automatic test alerts. These reminders help ensure your Medical Alert system is working properly and ready when you need it most. Thank you for choosing Medical Alert and for taking the time to share your feedback.
The immediate response when the alert…
The immediate response when the alert system hit the floor.
8 octobre 2026
Réponse de Medical Alert
Thank you for your review, Marilou! We're glad to hear that our team responded immediately when your alert was triggered, even though the device was accidentally dropped. Thank you for choosing Medical Alert!
Response time
8 octobre 2026
Réponse de Medical Alert
Thank you for your review, Jean! We're proud to provide fast, reliable support when it matters most. Thank you for choosing Medical Alert!
Works great but gets very hot after it…
Works great but gets very hot after it has been charging overnight
8 octobre 2026
Réponse de Medical Alert
Thank you for your feedback, Pamela. We're glad to hear that your system is working well, but we're sorry to learn that the device becomes very warm after charging overnight. We understand why that would be concerning. A member of our team will be reaching out to make sure everything is functioning properly and to address any questions you may have. Thank you for bringing this to our attention.
Took a very long time to disconnect the…
Took a very long time to disconnect the old unit, I was on the line for 40+ minutes, then got disconnected. Then I just unplugged the unit and it beeped for over an hour. Still have not received the new one????
8 octobre 2026
Réponse de Medical Alert
Thank you for sharing your experience, Judy. We're so sorry to hear about the difficulties you encountered, from the lengthy call and disconnection to the delay in receiving your replacement equipment. We understand how frustrating that must have been, especially when you're simply trying to get your service up and running. A member of our team will be reaching out to learn more about what happened and help ensure you receive the support you need. We appreciate you bringing this to our attention and giving us the opportunity to help.
As an 82 year old widow
As an 82 year old widow, living alone in a 3 story, 5 bedroom house (have a lot of houseguest since I live very close to DC/metro/local sites). Medical Alert provides me comfort and reassurance that medical support can be close at all times.
8 octobre 2026
Réponse de Medical Alert
Thank you for your wonderful review, Jackie! We're honored to provide you with added comfort and peace of mind. It's inspiring to hear that you continue to live independently and enjoy hosting family and friends. Knowing that help is always available at the push of a button is exactly what Medical Alert is designed for. Thank you for trusting us to be there when you need us most.
I was contacted by you to update my…
I was contacted by you to update my account. I called and was told I had a balance for the lockbox. I asked why no invoice was sent to my email. No answer. I asked for the invoice to be sent and I would pay it online. I still haven’t received it
8 octobre 2026
Réponse de Medical Alert
Thank you for your feedback, Margaret. We're sorry to hear about your experience. We understand how frustrating it can be to be notified of a balance, request an invoice, and then not receive the information needed to resolve the issue. A member of our team will be reaching out to review your account, provide an update, and help ensure your billing concerns are addressed.
everything
8 octobre 2026
Réponse de Medical Alert
Thank you for your review, Judith! We're so glad to hear everything has been going well. Thank you for choosing Medical Alert!
I appreciate the Medical Alert smart…
I appreciate the Medical Alert smart watch. It is sensitive so I have to be extra careful in using it. I love that it will go with me when I go out to attend to business or to relax.
Christina
8 octobre 2026
Réponse de Medical Alert
Thank you for your review, Christina! We're glad to hear that you enjoy the convenience of your Medical Alert smartwatch and the peace of mind it provides when you're out and about. While the device can be sensitive at times, we're pleased that it helps you stay connected to support wherever your day takes you. Thank you for your support!
SYSTEM WORKS VERY WELL
THE SPEAKER CAME ON IMMEDIALY AFTER THE BUTTON WAS INCORRECTLY PRESSED. ALERT WAS EASY TO CANCEL.
8 octobre 2026
Réponse de Medical Alert
Thank you for your wonderful review, Sal! We're glad to hear that your system responded immediately when the button was pressed and that you found the alert easy to cancel. Thank you for choosing Medical Alert and for sharing your experience.
Réponse de Medical Alert
Thank you for your review, Rosalie! We're delighted to hear that you find Medical Alert reliable and easy to use. Thank you for choosing Medical Alert!
Réponse de Medical Alert
Thank you for your review, Maureen! We're proud to be there whenever you need us. Providing dependable support and peace of mind is at the heart of what we do.
Just waiting for my return label for…
Just waiting for my return label for the lock box.
8 octobre 2026
Réponse de Medical Alert
Thank you for your review, Samuel! We appreciate your patience and are grateful for your trust in Medical Alert. Thank you for being a valued customer!
Everything is great
8 octobre 2026
Réponse de Medical Alert
Thank you for your review! We're delighted to hear that you've had a great experience with Medical Alert. Providing dependable support and peace of mind is what we're all about.
The fall detection aspect
The fall detection aspect gives my family and me peace of mine.
8 octobre 2026
Réponse de Medical Alert
Thank you for your review, Barbara! We're so glad to hear that the fall detection feature provides peace of mind for both you and your family. Knowing that help is available when needed is exactly what Medical Alert is designed to do.
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