Recently signed up/got my device & so far, so good. Agents have been really nice, very patient & understanding. Device seems to work well & I have not had any need or emergency to use it. Expect it to... Voir plus
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Lisez les avis des autres
Customer service leaves a lot to be desired. I made several phone calls, several email messages, over several days, then I gave up for a while..... nothing works. It's like they were wonderful until t... Voir plus
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Reliable, easy to use (when an Apple Watch or similar would be much more than needed or easily used) Have thankfully not needed to make any use of it in 4-5 years other than wearing it, any false alar... Voir plus
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Recurring problems of sending notifications to my emergency contact at all hours of the day and night. When I call for my monthly check, when my battery is low, when I accidentally push the button an... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Medical Alert
Écrit par l'entreprise
Help at the Press of a Button
With 24/7/365 help available at the press of a button, you'll have peace of mind with our easy-to-use medical alert systems. Medical Alert has systems that suit every lifestyle. No matter where you are or where you are going, you will always be protected.
A Medical Alert System for Every Lifestyle
24/7/365 RESPONSE
Quickly connect to trained response specialists who provide you with the assistance you need 24/7/365.
PERSONALIZED RESPONSE PLAN
When you press your button, we'll contact the right person to get you the help you need, whether family, friend or first responder.
FALL DETECTION
Add available fall detection to automatically sense when you fall and provide fast contact, even if you can't press your button.
WATERPROOF HELP BUTTONS
Wear the help button around your neck or wrist, including in the shower or tub where slips and falls are most common.
MOBILE APP
The Medical Alert Connect app allows you to manage your account easily from your phone. Your loved ones receive real-time notification of emergencies, updates and alerts.
NO LONG-TERM CONTRACTS
Enjoy the peace of mind of being protected in all emergent and non-emergent situations with a service that has no hidden fees or long-term contracts.
Peace of Mind, Starting At Only $19.95/mo.
Écrit par l'entreprise
- Add a Protection Plan for $1/mo. + FREE Shipping + FREE Lockbox
- Prevent out-of-pocket expenses up to $350 in case your system is lost, stolen, or damaged with a Protection Plan. Plus get free shipping and a free key lockbox when you sign up for an annual plan.
Coordonnées de contact
3 Bala Plaza West Ste. 200, 19004, Bala Cynwyd, Etats-Unis
- 800-800-2537
- medicalalert.com
4,1
Bien
594 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Medical Alert
Thank you for your feedback, Christine. We're pleased to hear that our test reminders are helpful. Regular testing helps ensure your system is ready when you need it most. We appreciate your trust in Medical Alert.
Disappointed
Recurring problems of sending notifications to my emergency contact at all hours of the day and night. When I call for my monthly check, when my battery is low, when I accidentally push the button and when you update your systems. After 3 attempts, you still haven't solved this issue.
Most importantly, it takes much to long for an emergency specialist to answer.
8 octobre 2026
Réponse de Medical Alert
Thank you for your feedback, Chanie. We're sorry to hear about the ongoing issues with notifications being sent to your emergency contact and understand how frustrating it must be to experience this repeatedly despite prior attempts to resolve it. We also take your concerns regarding response times seriously, as providing timely assistance is extremely important. A member of our team will be reaching out to review your account, investigate these issues further, and work toward a resolution.
Why do we continue to get phone calls
Why do we continue to get phone calls. One rep called saying we owed $20.00. Are you kidding me. My credit card was charged $561.35 & $110.00 and was paid on 08/10/26. According to my records. We are not going to pay an additional $20.00..
8 octobre 2026
Réponse de Medical Alert
Thank you for bringing this to our attention, Ronald. We're sorry to hear about the confusion and frustration regarding the calls you received about your account balance.
A member of our team will be reaching out to review your account, verify the billing details, and help clarify any outstanding balance questions. We appreciate you taking the time to share your experience and giving us the opportunity to look into this for you.
At times it takes longer for them to…
At times it takes longer for them to answer when I push the button but they ALWAYS do answer and are very professional. I try to test monthly. I’ve had this service since 2019 and am very pleased with it.
8 octobre 2026
Réponse de Medical Alert
Thank you for your kind review and for trusting Medical Alert since 2019, Joyce! We're delighted to hear that you've been pleased with the service and that our agents have consistently been there for you when needed. While response times can occasionally vary, providing professional and reliable support remains our top priority. We appreciate your commitment to testing your system regularly and thank you for being a valued customer!
Been there when I needed it
8 octobre 2026
Réponse de Medical Alert
Thank you for your kind review, Richard! We're honored to have been there when you needed us most. Providing reliable support and peace of mind is what we're all about. Thank you for trusting Medical Alert.
VERY TIMELY
VERY TIMELY. ALSO, WHEN THEY CANNOT REACH US ON THE LAND LINE THEY HAVE CALLED ON OUR CELL PHONE.
8 octobre 2026
Réponse de Medical Alert
Thank you for your review, J Richard! We're glad to hear that you've experienced timely responses and appreciate that our team reaches out on alternate contact numbers when needed. Providing reliable support and making every effort to connect with you is an important part of the service we provide. Thank you for choosing Medical Alert!
Fast service
8 octobre 2026
Réponse de Medical Alert
Thank you for your kind review, William! We're glad to hear you've had a positive experience and appreciate your feedback. Providing fast, reliable support is what we're here for. Thank you for choosing Medical Alert!
Polite when I’m called by them
Polite when I’m called by them. Even when I need to cancel for a mistake call. Sometimes the alert seems very sensitive and I’m not aware I’ve engaged it. They call my daughter at times when I’m not aware it’s pinged. I wear hearing aids so miss the alert notice.
8 octobre 2026
Réponse de Medical Alert
Thank you for your feedback, Cornelia! We're glad to hear that our team is always kind and helpful when reaching out. While occasional accidental alerts happen, we are always happy to check in and make sure you are okay. Thank you for trusting Medical Alert to be there for you and your family.
Réponse de Medical Alert
Thank you for your review, Dianne! We're thrilled to hear that you've had such a positive experience. Thank you for choosing Medical Alert and for your trust and support in us!
Réponse de Medical Alert
Thank you for your kind review, Patricia! We're delighted to hear that you had a positive experience with our team and found them to be kind and professional. Providing friendly, compassionate support is something we take great pride in. Thank you for choosing Medical Alert!
Réponse de Medical Alert
Thank you for your review, Betty! We're glad you appreciate the ability to cancel an alert when assistance isn't needed. It's one of the ways we help ensure you have peace of mind while knowing support is always just a button press away. Thank you for trusting Medical Alert!
A constant comfort.
It's a comfort knowing I can get help with any physical problem. I like that a call is sent to my daughter when my alert is sent. Only one problem I had. My alert did not answer me; instead gave me a phone call. I don't always have my phone with me. So, giving daughter a call solved problem until she got to me.My constant companion
2 septembre 2026
Réponse de Medical Alert
Thank you for your wonderful review, Jean! We're so glad to hear that your Medical Alert system gives you comfort and peace of mind. Knowing that your daughter is notified when an alert is received can provide an extra layer of reassurance for both of you. We appreciate you sharing your experience and are honored to be your constant companion!
Réponse de Medical Alert
Thank you for your kind review, Ada! We're glad to hear that our team was able to guide you through the equipment test and answer your questions. Making sure your system is working properly and that you feel confident using it is important to us. Thank you for choosing Medical Alert.
We've been using MA for several years
We've been using MA for several years. It's been great. They are quick on responses. It's great to know that even when mom is left alone, they are there on the other end if something happens & they will notify the family in a very timely manner.
The representatives are always courteous when you need to call in or if the emergency button is pushed.
They make you feel like you matter. I would highly recommend MA for your needs.
7 octobre 2026
Réponse de Medical Alert
Thank you for your wonderful review and for trusting Medical Alert for so many years, Denise. We're delighted to hear that our quick response times, timely family notifications, and caring representatives have provided peace of mind for both you and your mom. Knowing that we've helped you feel supported and cared for means so much to us. Thank you for your recommendation and for being a valued part of the Medical Alert family.
The response time is immediate-so far I…
The response time is immediate-so far I haven’t had any real emergencies. Have only done tests and responding to fall detections which were false.
8 octobre 2026
Réponse de Medical Alert
Thank you for your review, Paula! We're glad to hear that our team responds quickly when an alert is received. Even though your alerts have only been tests or accidental fall detections so far, it's great to know the system is ready when needed. Thank you for trusting Medical Alert for your peace of mind.
True rating
Watch does not monitor correctly. Several mixed ups on what it can do. In general very useless unless you fall often oh wait the watch does not have that feature ,! You have to pay more and buy the necklace thingy
Yes you deserve 1/2 star.
8 octobre 2026
Réponse de Medical Alert
Thank you for sharing your experience, Loretta. We're sorry to hear that you have been disappointed with your device and that there was confusion regarding its features. We understand your frustration and appreciate you bringing these concerns to our attention. A member of our team will be contacting you to learn more about your experience and see how we can help.
My watch continued to test two or three…
My watch continued to test two or three times a day. I returned it got a new one and this one tests constantly. I am searching for a different company.
8 octobre 2026
Réponse de Medical Alert
Thank you for sharing your experience, Celeste. We're sorry that the issue continued even after receiving a replacement device. We understand your frustration and concerns, especially when you expected the replacement to resolve the problem. A member of our team will be contacting you to discuss the issue and work toward a resolution.
Always respond immediately when I…
Always respond immediately when I accidentally drop the pendant. Gioves me a sense of security when I'm out walking.
8 octobre 2026
Réponse de Medical Alert
Thank you for your review, Conrad and Mary Ann! We're glad to hear that you feel secure and supported, whether you're at home or out for a walk. Thank you for trusting Medical Alert to be there when you need us!
Prompt and very kind!
5 octobre 2026
Réponse de Medical Alert
Thank you for your kind review, Shelley! We're so glad to hear that you've found our team to be prompt and caring. Providing compassionate support when it matters most is our top priority. Thank you for choosing Medical Alert.
Réponse de Medical Alert
Thank you for your kind review, Walter! We're happy to hear that you've had a positive experience with Medical Alert. Providing peace of mind and reliable support is what we're all about. Thank you for choosing Medical Alert!
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