Recently signed up/got my device & so far, so good. Agents have been really nice, very patient & understanding. Device seems to work well & I have not had any need or emergency to use it. Expect it to... Voir plus
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Lisez les avis des autres
Customer service leaves a lot to be desired. I made several phone calls, several email messages, over several days, then I gave up for a while..... nothing works. It's like they were wonderful until t... Voir plus
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Reliable, easy to use (when an Apple Watch or similar would be much more than needed or easily used) Have thankfully not needed to make any use of it in 4-5 years other than wearing it, any false alar... Voir plus
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Recurring problems of sending notifications to my emergency contact at all hours of the day and night. When I call for my monthly check, when my battery is low, when I accidentally push the button an... Voir plus
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À propos de l'entreprise
À propos de Medical Alert
Écrit par l'entreprise
Help at the Press of a Button
With 24/7/365 help available at the press of a button, you'll have peace of mind with our easy-to-use medical alert systems. Medical Alert has systems that suit every lifestyle. No matter where you are or where you are going, you will always be protected.
A Medical Alert System for Every Lifestyle
24/7/365 RESPONSE
Quickly connect to trained response specialists who provide you with the assistance you need 24/7/365.
PERSONALIZED RESPONSE PLAN
When you press your button, we'll contact the right person to get you the help you need, whether family, friend or first responder.
FALL DETECTION
Add available fall detection to automatically sense when you fall and provide fast contact, even if you can't press your button.
WATERPROOF HELP BUTTONS
Wear the help button around your neck or wrist, including in the shower or tub where slips and falls are most common.
MOBILE APP
The Medical Alert Connect app allows you to manage your account easily from your phone. Your loved ones receive real-time notification of emergencies, updates and alerts.
NO LONG-TERM CONTRACTS
Enjoy the peace of mind of being protected in all emergent and non-emergent situations with a service that has no hidden fees or long-term contracts.
Peace of Mind, Starting At Only $19.95/mo.
Écrit par l'entreprise
- Add a Protection Plan for $1/mo. + FREE Shipping + FREE Lockbox
- Prevent out-of-pocket expenses up to $350 in case your system is lost, stolen, or damaged with a Protection Plan. Plus get free shipping and a free key lockbox when you sign up for an annual plan.
Coordonnées de contact
3 Bala Plaza West Ste. 200, 19004, Bala Cynwyd, Etats-Unis
- 800-800-2537
- medicalalert.com
4,1
Bien
594 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
They are there when I need them
They are there when I need them. However, they are also there if I don't need them. Sometimes the beeper goes off for no apparent reason.
8 octobre 2026
Réponse de Medical Alert
Thank you for your feedback, Pat. We're glad to hear that you can count on us when you need help. While occasional false alarms can happen, they're not a cause for concern. Thank you for trusting Medical Alert!
We are friends for years by now.
8 octobre 2026
Réponse de Medical Alert
Thank you for your review, John! We're honored to have been part of your life for so many years. Building lasting relationships with our customers is something we truly value, and we're grateful for the trust you've placed in Medical Alert over time. Thank you for being a loyal customer and for sharing your kind words with us.
Price is the major concern
Price is the major concern. Automatic billing does not provide adequate information. Need to provide detailed statement via email or regular mail.
8 octobre 2026
Réponse de Medical Alert
Thank you for your feedback, Norman. We understand that cost is an important consideration and appreciate you sharing your concerns about billing information. We also understand the value of receiving detailed statements that clearly explain charges and payments. Your feedback helps us identify opportunities to improve the customer experience, and we appreciate you taking the time to share your thoughts with us.
Customer service
I have a lot of trouble with your customer service. Trying to get someone to understand my problem, impossible. Now a real live person actually talked to me and is sending me a new unit. Now when will this ever come. I hope I don't have to return unit. Because I have surgery tomorrow and won't be able to send it back.
8 octobre 2026
Réponse de Medical Alert
Thank you for your feedback, Marilynne. We're sorry to hear about the challenges you've faced with customer service, but we're glad a replacement unit has been arranged. We understand your concerns about delivery timing and returning your current equipment, especially with your surgery scheduled. A member of our team will be reaching out to provide an update and assist with any outstanding concerns. We wish you a smooth recovery.
New device, working great!
Recently signed up/got my device & so far, so good. Agents have been really nice, very patient & understanding. Device seems to work well & I have not had any need or emergency to use it. Expect it to function as intended if/when I ever need it. Security is most important especially being alone. Seems a decent investment.
8 octobre 2026
Réponse de Medical Alert
Thank you for your wonderful review, Maribel! We're delighted to hear that your experience has been positive so far and that our agents have been helpful, patient, and understanding. It's especially meaningful to know that your device provides added peace of mind and a greater sense of security when you're home alone. Thank you for choosing Medical Alert and for placing your trust in us.
Réponse de Medical Alert
Thank you for your kind review, Thomas! We're glad to hear that your device is easy to use and helps you feel more confident. Providing peace of mind and support when you need it most is exactly why we're here. Thank you for choosing Medical Alert!
Never fail to answer call
8 octobre 2026
Réponse de Medical Alert
Thank you for your kind review, Alicia! We're honored to be there when you need us. Providing reliable support and answering every call is at the heart of what we do. Thank you for trusting Medical Alert.
Réponse de Medical Alert
Thank you for your feedback. We appreciate your honesty and understand that receiving information about additional products or services can sometimes feel unnecessary. Our goal is to make customers aware of options that may be beneficial, but we respect that everyone's needs are different. Thank you for sharing your perspective and for choosing Medical Alert.
Mistake in billing
Mistake in billing. Was being billed for $9 for an emergency device to use away from home. Because it wasn’t practical, I returned it.
8 octobre 2026
Réponse de Medical Alert
Thank you for your review, Judith! We appreciate you sharing your feedback regarding the billing for the device. We understand that it wasn't the right fit for your needs, and we're grateful for the opportunity to serve you. Thank you for choosing Medical Alert.
Reliable service and easy to use.
8 octobre 2026
Réponse de Medical Alert
Thank you for your kind review, Catherine! We're delighted to hear that you find the service reliable and easy to use. Providing dependable support and peace of mind is what we're all about. Thank you for choosing Medical Alert.
What I do not like about this service.
I truly detest the marketing/upselling calls I receive under the guise of calls to ensure that I am testing. I have expressed this to reps and been assured that I "would be taken off the upselling call list" but that does not happen. I also hate the recent implementation of auto calls through the device to remind/prompt me to test. I TEST! Once a month. On my schedule, not yours! These things feel disrespectful and patronizing to me and probably others as well. I suggest you find a new and less intrusive approach.
8 octobre 2026
Réponse de Medical Alert
Thank you for sharing your feedback, Jill. We're sorry to hear that our calls and reminders have left you feeling frustrated. We understand the importance of respecting our members' preferences and appreciate you bringing these concerns to our attention. A member of our team will be reaching out to learn more about your experience and discuss ways we can better meet your needs.
I haven’t had to use the service so I…
I haven’t had to use the service so I don’t know much. The time your team was trying to figure out why my device wasn’t working as well as it had been and they accidentally made an alert, the system worked perfectly. The emts came and my son and daughter-in-law were notified. It was too bad that happened, but got to see how the entire process worked. We were impressed!! Thank you for your service!!
8 octobre 2026
Réponse de Medical Alert
Thank you for your kind review, Diann! We're glad that, even though the alert was accidental, it gave you the chance to see how the system works firsthand. It's wonderful to hear that your loved ones were notified and help was on the way when needed. Thank you for trusting Medical Alert and for sharing your experience with us.
The quick response is great
The quick response is great. And I love that they do contact my contacts before ordering 911 services.
8 octobre 2026
Réponse de Medical Alert
Thank you for your kind review, Carol! We're so glad you appreciate our quick response and that we can help keep your loved ones informed when assistance is needed. Thank you for trusting Medical Alert to be there when it matters most.
Sometimes the automatic testing comes…
Sometimes the automatic testing comes in the middle of the. night
8 octobre 2026
Réponse de Medical Alert
Thank you for your feedback, Margaret. We're sorry to hear that some of the automatic testing notifications have occurred during the night. We understand how disruptive that can be and why it would be frustrating.
A member of our team will be reaching out to review your device settings, ensure everything is working properly, and see if any adjustments can be made to improve your experience. Thank you for bringing this to our attention and for being a valued Medical Alert customer.
John “ s Medical Bracelet
Device works great. Service reps are always helpful and answer any questions that arise. Respond time is very quick. Also, find newsletters helpful.
8 octobre 2026
Réponse de Medical Alert
Thank you for your wonderful review, John! We're delighted to hear that your device is working well and that our representatives have been helpful in answering your questions. Providing prompt, reliable support is very important to us, and we're pleased that you've had positive experiences with our response times. We're also glad to know you find our newsletters helpful. Thank you for choosing Medical Alert and for taking the time to share your feedback.
Customer service almost non-existent
Customer service leaves a lot to be desired. I made several phone calls, several email messages, over several days, then I gave up for a while..... nothing works. It's like they were wonderful until they got the money. Well, I didn't buy into this only for them to get money. I have a 92 year old parent that I'm concerned about. If they can't solve simple non-emergency issues, I fear that they can't perform well when time really matters.
8 octobre 2026
Réponse de Medical Alert
Thank you for sharing your experience, Robert. We're sorry to hear that you had difficulty getting the support you needed and understand how concerning that can be when you're caring for a 92-year-old parent. We take these concerns seriously and regret that your interactions with our customer service team left you feeling unsupported. A member of our team will be reaching out to review the situation, address your concerns, and provide any assistance we can.
Just knowing its there is a good feeling
8 octobre 2026
Réponse de Medical Alert
Thank you for sharing your experience, Marcy! Providing peace of mind is at the heart of what we do, and we're glad to know that having your Medical Alert service helps you feel safer and more confident every day. Thank you for choosing Medical Alert.
Réponse de Medical Alert
Thank you for the fantastic review, Joseph! We're thrilled to hear our team went above and beyond to provide excellent service. Your kind words mean a great deal to us, and we're honored to be there when you need us.
Not applicable
8 octobre 2026
Réponse de Medical Alert
Thank you for your 5-star rating! We're delighted to know you had a positive experience. We truly appreciate your trust in Medical Alert!
It’s very sensitive even if I lean over…
It’s very sensitive even if I lean over a fall is detected
8 octobre 2026
Réponse de Medical Alert
Thank you for your kind review, Michele! Features like fall detection are designed to provide an added layer of protection, and we're pleased the sensitivity gives you confidence that help will be available when needed. Thank you for trusting Medical Alert.
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