Recently signed up/got my device & so far, so good. Agents have been really nice, very patient & understanding. Device seems to work well & I have not had any need or emergency to use it. Expect it to... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Customer service leaves a lot to be desired. I made several phone calls, several email messages, over several days, then I gave up for a while..... nothing works. It's like they were wonderful until t... Voir plus
L'entreprise a répondu
Reliable, easy to use (when an Apple Watch or similar would be much more than needed or easily used) Have thankfully not needed to make any use of it in 4-5 years other than wearing it, any false alar... Voir plus
L'entreprise a répondu
Recurring problems of sending notifications to my emergency contact at all hours of the day and night. When I call for my monthly check, when my battery is low, when I accidentally push the button an... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Medical Alert
Écrit par l'entreprise
Help at the Press of a Button
With 24/7/365 help available at the press of a button, you'll have peace of mind with our easy-to-use medical alert systems. Medical Alert has systems that suit every lifestyle. No matter where you are or where you are going, you will always be protected.
A Medical Alert System for Every Lifestyle
24/7/365 RESPONSE
Quickly connect to trained response specialists who provide you with the assistance you need 24/7/365.
PERSONALIZED RESPONSE PLAN
When you press your button, we'll contact the right person to get you the help you need, whether family, friend or first responder.
FALL DETECTION
Add available fall detection to automatically sense when you fall and provide fast contact, even if you can't press your button.
WATERPROOF HELP BUTTONS
Wear the help button around your neck or wrist, including in the shower or tub where slips and falls are most common.
MOBILE APP
The Medical Alert Connect app allows you to manage your account easily from your phone. Your loved ones receive real-time notification of emergencies, updates and alerts.
NO LONG-TERM CONTRACTS
Enjoy the peace of mind of being protected in all emergent and non-emergent situations with a service that has no hidden fees or long-term contracts.
Peace of Mind, Starting At Only $19.95/mo.
Écrit par l'entreprise
- Add a Protection Plan for $1/mo. + FREE Shipping + FREE Lockbox
- Prevent out-of-pocket expenses up to $350 in case your system is lost, stolen, or damaged with a Protection Plan. Plus get free shipping and a free key lockbox when you sign up for an annual plan.
Coordonnées de contact
3 Bala Plaza West Ste. 200, 19004, Bala Cynwyd, Etats-Unis
- 800-800-2537
- medicalalert.com
4,1
Bien
594 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
when I accidentally hit the call button…
when I accidentally hit the call button they are quick to respond, this tells me if I really need them they will respond quickly.
8 octobre 2026
Réponse de Medical Alert
Thank you for sharing your experience, Betty! We're happy to hear that our quick response to accidental button presses has reinforced your confidence in the service. Knowing you feel reassured that help is available when needed means a great deal to us. Thank you for choosing Medical Alert.
You are always there when I need you
8 octobre 2026
Réponse de Medical Alert
Thank you for your wonderful comments, Jerry! Providing dependable support and peace of mind is exactly why we're here. We're grateful for the opportunity to serve you and appreciate your trust in Medical Alert!
Very reliable
Very reliable, even if the alert is accidentally activated....someone is responding. A "LIVE" person responds and not some computerized voice.
8 octobre 2026
Réponse de Medical Alert
Thank you for your feedback, Benita! We're pleased to hear that you received a prompt response when your alert was activated. Ensuring our members can quickly connect with help when needed is at the heart of what we do. Thank you for choosing Medical Alert!
I am so grateful for MedicalAlert
I am so grateful for MedicalAlert. The person who called me was calm, straight to the point and very kind about my situation. They dispatched EMS, which saved my grandmas life.
8 octobre 2026
Réponse de Medical Alert
Thank you for your wonderful review, Shelby. We're so grateful to hear that our team was able to provide calm, compassionate support during such a critical moment. Knowing that our response helped get EMS to your grandmother when she needed it most means the world to us. We wish your grandmother all the best and thank you for trusting Medical Alert!
less stress
i like that you call when it looks like the device is not charged . so far have not fallen
hope never to have to use it but I feel safer
8 octobre 2026
Réponse de Medical Alert
Thank you for sharing your experience, Nancy! It's wonderful to know that our reminder calls help keep your device ready when needed. We're grateful that your Medical Alert service provides peace of mind, and we're committed to being there whenever you need us.
I test my mom’s medical alert and every…
I test my mom’s medical alert and every month. It’s a pain to test it.
8 octobre 2026
Réponse de Medical Alert
Thank you for your feedback, Ardis. We understand that monthly testing should be as simple and convenient as possible. A member of our team will be reaching out to discuss your experience, answer any questions, and help make sure you're getting the most from your Medical Alert service.
I like what I have I am alone it helps…
I like what I have I am alone it helps me to keep my lnpendencethank you
8 octobre 2026
Réponse de Medical Alert
Thank you for your wonderful comments, Ronald! Helping people maintain their independence with confidence is exactly why we do what we do. We're honored to support your safety and peace of mind. Thank you for choosing Medical Alert!
Answer questions and resspond quickly…
Answer questions and resspond quickly when calling
8 octobre 2026
Réponse de Medical Alert
Thank you for your kind review, Frances! We're so happy to hear our team answered your questions and responded quickly when you called. Providing helpful, responsive service is important to us, and we appreciate your trust in Medical Alert.
Satisfied all around
Reliable, easy to use (when an Apple Watch or similar would be much more than needed or easily used) Have thankfully not needed to make any use of it in 4-5 years other than wearing it, any false alarms can be quickly dismissed or remedied. Easy to test.
8 octobre 2026
Réponse de Medical Alert
Thank you for your thoughtful review, John! We're delighted to hear that you find the service reliable, easy to use, and simple to test. It's also great to know that any accidental activations have been easy to resolve. While we're thankful you haven't needed emergency assistance, we're honored to provide the peace of mind of knowing help is there whenever you need it. Thank you for choosing Medical Alert!
false signal
I have fallen backward and it does not fgo off. However when I am holding something like dry clothes close to my chest it will go off.
8 octobre 2026
Réponse de Medical Alert
Thank you for your feedback. We're glad to have the opportunity to support your safety, but we're sorry to hear about your concerns with the device's detection performance. A member of our team will be reaching out to review your experience, answer any questions, and help ensure your equipment is working as intended.
I never got to use this resource…
I never got to use this resource because your mobile app couldn't be downloaded to my Motorola Edge Plus phone so I returned the equipment
8 octobre 2026
Réponse de Medical Alert
Thank you for your feedback, Steve. We're sorry to hear you were unable to use the service due to difficulties downloading the mobile app on your phone. We understand how disappointing that can be and appreciate you taking the time to share your experience. Your feedback helps us identify opportunities to improve.
Highly rated!
The company is attentive , checks in, is right there
and make me feel safe. This is such a gift.
Thank you for all that you stand for, and do.
Best to You
7 octobre 2026
Réponse de Medical Alert
Thank you for your wonderful feedback, Marian! We're delighted to hear that our service helps you feel safe and supported. Providing caring, dependable assistance is at the heart of what we do, and we're grateful for your kind words.
We just tried to do a monthly test.
We just tried to do a monthly test.
Things went just fine.
8 octobre 2026
Réponse de Medical Alert
Thank you for your review, Lois! We're glad to hear your monthly test went smoothly. Regular testing is a great way to ensure your system is ready when needed, and we're pleased everything worked as expected. Thank you for choosing Medical Alert!
When my mom's pendant stopped working
When my mom's pendant stopped working, customer service walked me thru troubleshooting and then sent a new unit within 2 days! Very impressed with their service!!!
14 septembre 2026
Réponse de Medical Alert
Thank you for your wonderful review, Kay! We're delighted to hear our customer service team was able to help troubleshoot the issue with your mom's pendant and quickly arrange a replacement. Providing prompt, reliable support is important to us, and we're grateful for your kind words and trust in Medical Alert.
Always responded and met my needs
Always responded and met my needs. Cooperative and understanding.
8 octobre 2026
Réponse de Medical Alert
Thank you for sharing your experience, Marsha! It's wonderful to know our team was able to meet your needs and provide the support you deserved. We're grateful for the opportunity to serve you and appreciate your kind words!
I have quit wearing the device----its…
I have quit wearing the device----its too sensitive and EMS arrived here much to my surprise ! I was not in any distress and apparently the device called them to my home !
8 octobre 2026
Réponse de Medical Alert
Thank you for bringing this to our attention, Elizabeth. We're sorry to hear about the unexpected EMS dispatches and understand your frustration. A member of our team will be reaching out soon to review the issue and assist further.
Even though I had some problems you…
Even though I had some problems you were on it as soon as I informed you of them.. That really impressed me. I still give you high marks because you care about your customers!!!
10 septembre 2026
Réponse de Medical Alert
Thank you for sharing your experience, Joyce! While we're sorry you encountered some issues, we're delighted to hear our team acted quickly to help. Knowing you felt cared for and supported means a great deal to us. Thank you for choosing Medical Alert!
They listened to me
They listened to me! Told them what I needed, they got it ordered in no time and I am waiting for it to be delivered. Thanks
8 octobre 2026
Réponse de Medical Alert
Thank you for sharing your experience, Marilyn! We're pleased to hear our team listened carefully and made the ordering process easy for you. We look forward to getting your equipment to you soon and appreciate the opportunity to support your safety and peace of mind.
Many Times it showed the wrong…
Many Times it showed the wrong location, what good is that. I'll be returning it and cancelling the subscription.
8 octobre 2026
Réponse de Medical Alert
Thank you for your feedback and giving us the opportunity to address it, JoAnn. We understand your frustration and are sorry that your experience has not met expectations. A member of our team will be reaching out to discuss your concerns, review the location issues you've encountered, and see how we can help.
Any problem/question I had was resolved…
Any problem/question I had was resolved to my satis-faction. I feel nicely protected wearing my device.
8 octobre 2026
Réponse de Medical Alert
Thank you for sharing your experience, Janet! We're glad our team was able to resolve your questions and provide the support you needed. Knowing you feel protected while wearing your device is exactly what we strive for. Thank you for choosing Medical Alert!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.