Rubbish! At best, stupid, at worst, a scam! I DO NOT write indiscriminate reviews, and THIS one was contested, removed, and then reinstated. I do not recall what exactly I was reviewing here, but I... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Fast delivery of my order, there were two tiny screws missing they emailed me back straight away , followed by a phone call and dealt with the matter immediately hassle free and delivered screws im... Voir plus
The wheelchair was delivered quickly, purchased in addition on same day, the seat cushion a few days later. Seat belt purchased in addition as well from another supplier. Wheelchair i am told is excel... Voir plus
Ordered the commode on Sunday afternoon and it arrived the following Tuesday , we looked around and eventually found this one ,the exact width we needed .. It came flat packed but was so easy to pu... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur d'équipement de mobilité
- Fournisseur d'équipement pour personnes handicapées
- Fournisseur d'équipement de physiothérapie
- Magasin de fauteuils roulants
Écrit par l'entreprise
An independent business offering a wide selection of independent living aids for all budgets online and in our UK wide network of Independent NHS Mobility2You Pharmacies. We are passionate about ensuring every individual finds the perfect walker, wheelchair or mobility aid to help them get the most out of life. Our customer service team also love to help customers over the phone for those that prefer a more personal experience.
Coordonnées de contact
Royaume-Uni
- mobility2you.com
4,3
Excellent
282 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 83 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
One handle moves when using the wheeler. And only 2 wheels break…
The only problem we are having is not all wheels lock and one of the handles move when walking with it. Have sent an e-mail but no reply
6 janvier 2025
Réponse de Mobility2you
Thank you for sharing your feedback. We are pleased to have resolved your issue via email, and we appreciate your patience. At Mobility2you, we always strive to improve our products and services based on customer input. Your review is important to us, and we’re glad to have had the opportunity to address your concerns. If you have any further questions or need additional assistance, please don’t hesitate to get in touch.
Andy
Great easy company to deal with
Great easy company to deal with. When we had a query we were able to call talk to somebody that was knowledgeable and helpful. Thank you.
5 janvier 2025
Réponse de Mobility2you
Thank you for your kind words! We’re thrilled to hear that you had a positive experience with our team. At Mobility2you, we’re committed to providing knowledgeable and helpful support, and it’s wonderful to know we were able to assist you effectively. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We appreciate your feedback!
Great communication and quick delivery
1 janvier 2025
Very helpful staff andFast delivery
Fast delivery
Very helpful staff
A good price
High quality wheelchair
27 novembre 2024
Réponse de Mobility2you
Thank you for your fantastic review! We're delighted to hear that you had a positive experience with both our staff and delivery service. It's great to know you're pleased with the quality of your wheelchair as well. We always aim to provide excellent service and value, and your feedback means a lot to us. Should you need any further assistance, we’re here to help!
A very speedy delivery but I was not…
A very speedy delivery but I was not informed that the delivery was being made. However, someone was at home to receive the wheelchair which seems extremely suitable but as yet has not been put to the test.
11 novembre 2024
Réponse de Mobility2you
Thank you for your review and for highlighting your experience. We’re pleased to hear that the delivery was speedy and that the wheelchair seems suitable for your needs. We apologise for the lack of communication regarding the delivery notification and appreciate your feedback. We will certainly look into improving this aspect of our service to ensure customers are kept informed. If you need any further assistance or have any questions once you’ve tested the wheelchair, please don’t hesitate to get in touch. Thank you again for your valuable input!
Excellent service
Helpfulness is customer services when I had a query about the item, prior to the purchase.
The speed in which the item was delivered.
9 octobre 2024
Réponse de Mobility2you
Thank you for your wonderful review! We’re so pleased to hear that our customer service team was helpful in addressing your query and that your item was delivered swiftly. Providing excellent service is a top priority for us, and we’re happy to know that we met your expectations. Should you need any further assistance, we’re always here to help.
Andy
Staff were very helpful
Staff were very helpful when I need more info and when I had a problem buying on-line. Wheelchair I bought is very good and great value.
8 octobre 2024
Réponse de Mobility2you
Thank you for your great feedback! We’re thrilled to hear that our staff were able to assist you with your query and online purchase. It’s also fantastic to know you’re happy with your wheelchair and the value it offers. We’re always here to help if you need anything further. Thanks again for choosing us!
Jim
Super lightweight wheelchair
Super lightweight wheelchair, easy to stow in the boot and quick to set up. Would recommend this chair to all.
Excellent service delivered within a few days of placing my order.
29 juillet 2024
Réponse de Mobility2you
Thank you for your kind review! We're so glad to hear that you're pleased with the lightweight wheelchair and its convenience. It's great to know that the delivery was swift and that you would recommend the chair. We strive to provide excellent service, and your feedback truly means a lot. Should you need any further assistance, we’re always here to help!
Andy
Would buy from them again.
Easy to navigate website, with good prices. Wheelchair delivered quicker than advertised it was well packed and fully assembled. Overall a good experience.
5 août 2024
Réponse de Mobility2you
Thank you for your fantastic feedback! We’re so glad to hear that you found our website easy to navigate and that your wheelchair arrived quickly, well-packed, and fully assembled. We work hard to ensure a seamless online experience, so it’s wonderful to know that it met your expectations. We appreciate your support and look forward to serving you again in the future!
Tim
never bought a wheelchair…
We have never bought a wheelchair before. It was a bit of a minefield. We picked one that mum liked the took of and then checked off all we wanted ie standard seat, black wheels and self propulsion. It arrived 2 days after ordering very pleased. Thank you😀
5 août 2024
Réponse de Mobility2you
Thank you for your wonderful review! We’re so glad to hear that you had a positive experience choosing the right wheelchair for your mum. We understand that buying a wheelchair can feel overwhelming, so we’re happy to know our website helped make the process easier. It’s great to hear that it arrived quickly and met all your expectations. Thank you for trusting us, and we’re here if you need anything else in the future! 😊
Razaq
Good service with short delivery
3 août 2024
Excellent Value for a premium wheelchair
I'd researched lightweight wheelchairs for occasional use with my Mum and really liked the Karma Ergo Lite 2 but it was a lot more expensive than other models I'd looked at. I found the Karma model online at Mobility2you.com for a really good price and so decided I could justify the bit extra for what I consider to be the best option for us. The wheelchair was delivered in 3 days and we're delighted with it and it was easy to opt out of the VAT online due to Mum's health condition. The only reason I've deducted a star is because we received no tracking number or notification regarding the delivery.
30 juillet 2024
Réponse de Mobility2you
Thank you for your thoughtful review! We're delighted to hear that you’re pleased with the Karma Ergo Lite 2 wheelchair and that it offers great value for you and your mum. We’re also glad to know that the delivery was prompt and the VAT exemption process was smooth.
We sincerely apologise for the lack of tracking information and delivery notification. We understand how important it is to keep customers informed, and your feedback is invaluable in helping us improve. We will certainly look into this to ensure a more seamless experience in the future.
Thank you again for your feedback and for choosing us. We’re always here to help if you need anything further!
Andy
Ordered said was preparing to ship…
Ordered said was preparing to ship asked questions re vat free that was accepted then said wheelchair had been recently removed because of concerns and refunded money. I asked them what the problem was because this product is still on sale with lots of companies but no response. They are still advertising this wheelchair.
5 juillet 2024
Réponse de Mobility2you
Dear Rita. Thank you for your feedback. Nothing disappoints us more than not being able to supply a product. I can assure you that we are not selling this wheelchair in the size you ordered and will be unable to do so for several weeks at least. We also have over 100 retail outlets and are unable to sell it there also. I cannot comment on other retailers unfortunately.
We take immense pride in being able to supply thousands of mobility products in a quick, efficient and seamless manner. We respect that these items are very important to our customers too. I am extremely sorry that we have let you down on this occasion.
Thank you.
Andy
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