Naked Wines Avis 

13 129
TrustScore 4.5 sur 5

4,4

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Lisez les avis des autres

Noté 3 sur 5 étoiles

Product fine Delivery awful. Ithink this is the 3rd time this year that my wine has been delivered to Haygrove offices. I think that since Evri have been delivering you have failed to deliver t... Voir plus

Noté 5 sur 5 étoiles

Another spectacularly successful and incredibly speedy delivery of my order from Naked Wine and their delivery partner InPost! Ordered online just 48 hours ago, and Robert's my mother's brother, wine... Voir plus

Noté 5 sur 5 étoiles

I have always loved a nice wine but supermarkets were hit and miss until I stumbled across Naked about 10 years ago. Since then I can honestly say I’ve never had a bad bottle. Of course some are nicer... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The offer and service is faultless - I have been a subscriber for 18 months now and can honestly say I wouldn't change a thing. The product offer is varied, I've discovered so many gorgeous new reds t... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Club d'œnologie
  2. Caviste

Écrit par l'entreprise

Hi, we’re Naked. And we’ve been shaking up the wine industry since 2008. We’re an online wine retailer, serving our customers (we call them Angels) better wine for less money, without any guesswork. How? We fund independent winemakers directly, cut out any unnecessary costs and give them free rein to make magic just for you. We’re basically a smarter way to buy wine. Easy as that.


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

13 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

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4,4

Tous les avis

(13 129)

849 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Terrific range of wines

Terrific range of wines, at very competitive prices, from a global list of vineyards, available when you are ready to order.

29 octobre 2025
Avis spontané
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Réponse de Naked Wines

Glad to hear you love what we do, Richard! It means the world to us and our winemakers to have your support, thank you so much!

Have a great weekend!

Emily @ NW

Noté 5 sur 5 étoiles

Prompt delivery

Prompt delivery. Refunded a bottle I didn’t like. Links to wine producers and helps start up new ones.

31 octobre 2025
Avis spontané
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Réponse de Naked Wines

The Wine Guarantee means you can try new things without the worry! I am so thankful for this positive review and that you enjoy what we do here, David. Your support for us and our independent winemakers is so appreciated.

Have a wonderful rest of your weekend!!

Emily @ NW

Noté 1 sur 5 étoiles

Wasted 3 days waiting for delivery. Never arrived

My wine was due to arrive on Monday about 12 according to messages. In the evening I called as it hadn’t arrived and was told it might not get to me before 9. I waited the next day. Naked said to contact yodel. Yodel said to contact naked. Apparently the case had been sent back. I spoke to a nice representative Gaby who said it would be sent on Friday morning and she would keep track of it. No wine. No email. I rang again and was assured they would get back to me. Still no wine and no contact Just a generic email sent at 02.55 they will do everything they can to put it right

27 octobre 2025
Avis spontané
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Réponse de Naked Wines

I'm so sorry to read this, that's a long time to be wine-less and it's certainly not the norm here! It's never nice to feel as though you're being passed about and we pride ourselves on a personal service here at NW so I am sorry if the emails you have had have seemed generic. I'd really like our team to personally make this right for you.

I have sent you a request for more information if you can reply to that I can get to the bottom of what happened here for you.

Thanks so much for your honest review and I know we can do better for you in future,

Emily @ NW

Noté 5 sur 5 étoiles

Great choice of wines at very…

Great choice of wines at very reasonable prices
Fast efficient delivery service

10 octobre 2025
Avis spontané
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Réponse de Naked Wines

Thank you so much, Alan. Your support is a privilege to have and really makes a difference to us and our winemakers.

Have a wonderful weekend,

Emily @ NW

Noté 5 sur 5 étoiles

Go-to supplier

Never a dull moment with Naked Wines, my go-to supplier for many years. Always tempting choices. All their wines are distinctive — and often distinguished.

31 octobre 2025
Avis spontané
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Réponse de Naked Wines

Cheers for the top marks, David
So glad the wines are going down well – we’ll raise a glass to that 🍷

Noté 5 sur 5 étoiles

I love the wines

I love the wines, in the five years or so that I've been buying from Naked Wines I haven't had one wine that I didn't like.
Also the service is great and I've only once had a problem with a delivery and that was sorted out without any fuss.

31 octobre 2025
Avis spontané
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Réponse de Naked Wines

We love to hear it, John
Thanks for being such a brilliant supporter of our winemakers – they couldn’t do it without Angels like you.

Noté 5 sur 5 étoiles

Excellent wines and customer service

I have been with Naked Wines for several years now and am delighted to say that both their range of wines and their customer service are exceptional. I have sampled lots of wines and have now settled on a small range that I buy regularly, but occasionally dabble in a new wine. Costs are probably higher than supermarket wines, but the quality is so much better. And as an 'Angel' I am treated to regular free bottles.

I have had very few problems, but when I have, they have been dealt with promptly and usually with a free bottle thrown in for the issues I raised.

All in all, an excellent provider of quality wines.

Thank you Naked Wines 👏🏻👏🏻👏🏻

30 octobre 2025
Avis spontané
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Réponse de Naked Wines

Baxter, you’ve made our day. Thanks for taking the time to share such lovely feedback – and for being a top-tier Angel.

Noté 5 sur 5 étoiles

Best wine subscription

I've used Naked for many years and many of our friends have been impressed and have followed our lead. Naked has a huge selection of high quality wines at very reasonable prices. Unlike other wine subscriptions, Naked allows you to choose what you want, and when - no need to cancel if not required this time.

I also like the ethical side of the business and their producers, who often do remarkable work to support others in their community.

31 octobre 2025
Avis spontané
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Réponse de Naked Wines

Thanks so much, Stuart – we’re lucky to have customers like you. Here’s to many more delicious bottles ahead!

Noté 5 sur 5 étoiles

Great wine at great prices

Great wine at great prices. Customer support excellent. Tasting Tour - not to be missed.

31 octobre 2025
Avis spontané
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Réponse de Naked Wines

So pleased to hear you’re enjoying the Naked experience, Ian. Thanks for being part of the journey – it means the world to us (and our winemakers). We can't wait to see you on tour next year!

Noté 5 sur 5 étoiles

Really excellent wines

Really excellent wines - especially if you’re able to spend £12 to £18 on a bottle. The cheaper ones are good enough but perhaps the thing to do is drink less and stick to drinking the more expensive bottles when you do!

30 octobre 2025
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Réponse de Naked Wines

Cheers for the top marks, Christopher
So glad the wines are going down well – we’ll raise a glass to that 🍷

Noté 5 sur 5 étoiles

Excellent service great advice when…

Excellent service great advice when choosing wines.
In the Ten years plus that we have been using Naked we have only had a couple of wines we haven’t liked and then naked were true to their promise and gave us a free replacement.
What’s not to like about that?

30 octobre 2025
Avis spontané
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Réponse de Naked Wines

So pleased to hear you’re enjoying the Naked experience, George. Thanks for being part of the journey – it means the world to us (and our winemakers).

Noté 5 sur 5 étoiles

Excellent range of wines

Excellent range of wines, great service and tracked delivery

27 octobre 2025
Avis spontané
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Réponse de Naked Wines

We love to hear it, Ruth
Thanks for being such a brilliant supporter of our winemakers – they couldn’t do it without Angels like you.

Noté 5 sur 5 étoiles

Very good communication and offers

Very good communication and offers - love the selections of wine which they offer, not your everyday off the shelf ones.

30 octobre 2025
Avis spontané
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Réponse de Naked Wines

Thank you so much for the 5 stars, Kevin
We’re so pleased you’re loving the wines – and even happier to have you as part of the Naked community.

Noté 5 sur 5 étoiles

Naked Wines

Always decent wine at reasonable prices.
Prompt and friendly delivery personnel.
Refund if not satisfactory but a service I haven't needed after several years.
The help given to wine growers should not be underestimated

14 octobre 2025
Avis spontané
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Réponse de Naked Wines

That’s music to our ears, Rick
Thanks for the glowing review – and for backing better wine, made the right way.

Noté 5 sur 5 étoiles

No Heavy Selling!!!!

Your company is very relaxed (no heavy selling) also a very good selection of wines.
Delivery always prompt and well packed.
I also like the "special offers" each month

30 octobre 2025
Avis spontané
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Réponse de Naked Wines

Wow – thank you for the amazing review. We’re chuffed to bits you’re enjoying the wines & service. Your support genuinely helps our winemakers keep doing what they love.

Noté 5 sur 5 étoiles

A very good online wine service

I like the approach, where you are connected with the winemaker, when you say you like it or otherwise they often respond.
The subscription service is good too, you pay in so much each month and then use that money to buy your wines. Its always best to buy by the case, 1 per month, that way it is free delivery and you get 1 or 2 bottles free.
Never miss out is good too, if you like a particular wine you can subscribe to it, when the new vintage hits the shelves, they send you a reminder. I have 6 put into a basket which I can then top up with other wines to 12 to get the freebie and free delivery. if you don't want them, just cancel it. Or you can cancel the min 6 and then just add as many as you want to a regular basket.
I have found the help line ladies very helpful, knowledgeable and friendly, deliveries mostly spot on as well. Occasional hiccups, but well managed overall.

30 octobre 2025
Avis spontané
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Réponse de Naked Wines

So pleased to hear you’re enjoying the Naked experience, Anthony. Thanks for being part of the journey – it means the world to us (and our winemakers).

Noté 5 sur 5 étoiles

Psst...did you forget something?

Naked wine is helpful, and mostly to the point with short messages, sometimes cryptic, to remind you e.g. You've left something behind, or, Still thinking about it? This is not to say that I'm forgetful, maybe I'm just multi-tasking at the time, checking ingredients in my store cupboard, menu planning or sending invites. It may be that just at that moment the time was right to open my next bottle of Naked wine.
Cheers.

30 octobre 2025
Avis spontané
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Réponse de Naked Wines

We love to hear it, Peter
Thanks for being such a brilliant supporter of our winemakers – they couldn’t do it without Angels like you.

Noté 5 sur 5 étoiles

First class wines with first class…

First class wines with first class delivery and service. Ability to return wines that are not suitable (never used in 10 years!)

30 octobre 2025
Avis spontané
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Réponse de Naked Wines

Cheers for the top marks, Michael
So glad the wines have been going down well for over 10 years now – we’ll raise a glass to that 🍷

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