Started off as a nice bonus from my youfoods box, until they charged me $40 out of nowhere without warning a month later to apparently add to the account balance, when I had already bought a one off b... Voir plus
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Lisez les avis des autres
I've been a part of Naked wines for more than 7 years and can honestly say i've never had a poor experience. Every Delivery has been exception, from order to received, nothing has ever been dama... Voir plus
L'entreprise a répondu
I love Naked Wines! The selection super well-curated, so I don't feel lost scrolling through endless bottles. Ordering is easy, delivery is quick, and the packaging makes it feel like a treat. The... Voir plus
L'entreprise a répondu
We've purchasing wine through Naked for some time now. We have a few favourites such as Sam Plunkett and Jen Pettifer, both consistently good and proving that a quality wine doesn't have to cost a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Our customers, called Angels, get better wines for their money by supporting some of Australia’s most talented independent winemakers.
100% Money Back Guarantee
These are the best wines you've ever tasted...
We believe that great wines should be a pleasure, not a privilege. Our customers crowd fund winemakers to make wines so delicious that we will give you your money back if you don't absolutely love them too.
Coordonnées de contact
18 Sydney Road, 2095, manly, Australie
- 1300 898 677
- chat@nakedwines.com.au
- nakedwines.com.au
3,9
Bien
6 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Comment cette entreprise utilise Trustpilot
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Subscriber charges trap hidden
No I did not agree to a monthly subscription to appear in my statement. If I want wine I’ll order it when I want. I’ve seen the complaints from people who’ve been caught out by this where they’ve had issues discontinuing, cancelling and are receiving pushy emails. So no thanks and I’ll go elsewhere.
21 mars 2026
Avis spontané
Réponse de Naked Wines Australia
Hi Mark, we really sorry this has felt unclear and frustrating. That’s definitely not the experience we want anyone to have.
We do have different offers that invite people to join as an Angel, which includes the monthly contribution.
That $40 isn’t a fee; it’s your credit to spend on wine, but if it’s not for you, that’s absolutely okay. We can stop the payments and get everything sorted quickly and without any hassle.
If you’re open to it, just send us a DM and we’ll take care of it straight away or our team can be contacted on 1300 898677 (Monday to Friday 9am-5pm) or chat@nakedwines.com.au
Excellent and and very informative and…
Excellent and and very informative and honest, thank you so much I am excited and to taste the wine that recommend the best wine!
20 mars 2026
Avis spontané
Réponse de Naked Wines Australia
We’re really excited for you to try those wines too, and we hope you absolutely love them. Be sure to let us know what you think once you’ve had a taste 🍷
I’m not an idiot
I’m not an idiot, but I swear I didn’t intend to sign up to a subscription model and thought I was making a one off purchase. Once I realised, I swear I worked through the process to cancel. Next month - more money taken out. I’ve cancelled again, going through the 7 or so clicks and confirmations to cancel. Really frustrating.
20 mars 2026
Avis spontané
Réponse de Naked Wines Australia
Hi Andrew, We are really sorry for the frustration here.
Some of our wines do invite membership as part of the checkout, but it should always be clear, and cancelling shouldn’t feel this hard.
If you can send us a DM with your details, we’ll make sure your cancellation is sorted properly and take a look at those charges for you.
No $100 off voucher and continuous…
No $100 off voucher and continuous "nag" emails. Wish I had never seen the link.
4 mars 2026
Avis spontané
Réponse de Naked Wines Australia
Hi John, We’re really sorry to hear this has been your experience. That’s definitely not what we want for you.
We can help make sure you’re unsubscribed from emails and look into any issues with vouchers. If you send us a DM with your details, we’ll get it sorted for you.
Scam
bought some wine but they charged me 50$ membership fee with out me even knowing, tried calling but none of the phone lines working.
16 mars 2026
Avis spontané
Réponse de Naked Wines Australia
Hi Chandima, thanks for reaching out. It sounds like the order may have been placed through one of our introductory offers, which includes joining the Naked Wines Angel membership. The $50 isn’t a fee, it goes straight into your account as credit to spend on wine whenever you like.
That said, we completely understand if this wasn’t for you. If you’d prefer not to continue with the membership, we’re more than happy to help adjust or sort that out for you.
Sorry as well about the trouble getting through on the phones, please check our number is 1300 898677 and have agents ready, that’s definitely not the experience we want. If you can send us a private message with your details, we’ll get this sorted for you as quickly as possible.
Naked Wines, Simply the best way to purchase wines
Started buying our wines from Naked Wines in 2021 when we received a $100 voucher and haven't stopped. They have a real ethical place in looking after the growers & then you get to purchase at an excellent discount. Great wines or spirits, either full, low or no alchohol, to choose from, very fast delivery, excellent communication and if you don't like any wines they give you a prompt credit refund. What more could you ask for, fantastic service
21 janvier 2026
Avis spontané
Réponse de Naked Wines Australia
Hi there, Wow! Thank you so much for your amazing support since 2021! We’re so glad you’ve been enjoying the wines (and spirits) and that everything from delivery to our no-fuss guarantee has hit the mark for you.
It means a lot to hear you value the way we support our winemakers, too; that’s what it’s all about for us.
Thanks again for being such a loyal part of the Naked Wines community! 🍷
Seamless experience
Seamless experience. Used them before and would use again. Great wine. Great value.
2 mars 2026
Avis spontané
Réponse de Naked Wines Australia
Thanks so much for your lovely feedback and support Andrew!
Want a wine to swim naked in?........
I joined in 2018 just for the name, shallow I know..but now heaps of people think of it as boutique, great value 👍 wines.
I still think the name is just funny and the new boxing is the way of the future....well done you.
28 février 2026
Avis spontané
Réponse de Naked Wines Australia
Thanks so much for your lovely feedback and support Heather!
2nd time I had to write this review
2nd time I had to write this review? I see Naked wines has put there hands in my account again, this time I will be contacting the credit card issuer I see this as fraudulent and scamming behaviour and disrespectful, I have emailed them several times yet they still put there hands in my account???
14 janvier 2026
Avis spontané
Réponse de Naked Wines Australia
Hi Logan, We are sorry to hear this, that definitely sounds frustrating. From what you’ve described, it sounds like you may have taken up one of our introductory “invite” offers, which includes joining as a member (Angel). Membership involves a monthly contribution that goes into your Naked account balance for you to spend on wine whenever you choose.
We would never take payments without authorisation, and we’re very happy to sort this out quickly for you. If you’ve already contacted us, please reply again with your details so we can locate the account, stop any future contributions immediately, and arrange a refund if appropriate.
Our goal is always to be transparent and resolve concerns ,we’d really like the chance to fix this for you.
Stop the false advertising i have a…
Stop the false advertising i have a kick ass wine voucher for $100 its not a free wine voucher it is misleading advertising your name is not worth the cardboard the voucher is written on
15 février 2026
Avis spontané
Réponse de Naked Wines Australia
Hi Trevor, we’re really sorry this felt misleading, that’s definitely not the experience we want anyone to have. The $100 voucher is designed to be used towards a case of wine (so you’re getting a significant discount rather than a completely free case).
If you’d like, please send us a DM, and we can walk you through exactly how it works, no pressure to use it, just happy to help clarify. 🍷
I got this spam when I bought from Mobileciti
I got this spam when I bought something from Mobileciti. I'm also none too happy with them either. I'm years sober, and don't drink, but what about alcoholics? Just having this stuff pop up in their inbox without any permission whatsoever. I never, ever signed up for or even hinted I would be interested in this.
The advertising is also misleading. Because you get $100 off the wine without getting a spam email coupon anyway just going to the base website. So the email is just fluff. The way they rope you in it seems is sneakily signing you up to a subscription where they withdraw $40 a month into 'wine credit' that you can't easily cancel or get back. It seems 90% of people don't notice that with a purchase they are also signing up for recurring billing.
I am so sick of these deceptive practices in the market. This is too many strikes. Emails I never asked for and deceptive and misleading marketing.
Very disappointed, in Mobileciti too.
5 février 2026
Avis spontané
Réponse de Naked Wines Australia
Hi Dan, thanks for sharing your feedback. We’re sorry to hear about your experience and apologise that the voucher caused some frustration.
To clarify, we partner with selected companies to distribute our offers and vouchers.
If you’d like assistance with unsubscribing, please dm your details and we can take care of this.
All I wanted was to unsubscribe from…
All I wanted was to unsubscribe from all emails. So, I click the link to unsubscribe. And it took me here:
This is your account, under your control
You want me to send you emails about the stuff that really matters to you.
I'll always try to send you emails that I think are relevant to you. I'm sorry if I got it wrong this time.
Please take a moment to tell me what interests you - and I'll only send you what you want to hear.
Tell me when
By email
We put the free bottle in your basket (Angels only)
Other offers we think you'll love
Someone posts to a group I'm in
Someone posts to my Naked Me feed
Someone replies to a post I made
Are you kidding me?
30 janvier 2026
Avis spontané
Réponse de Naked Wines Australia
Hi Lia, thanks for taking the time to share your feedback regarding unsubscribing from emails.
Sorry about the extra step there. If you’re just looking to stop all emails, you don’t need to choose any of those options. You can turn everything off completely, or if you’d prefer, we’re very happy to do it for you.
If you’d like, just flick us a DM with the email address on your account, and we’ll unsubscribe you from all marketing emails straight away.
THIS IS A SCAM
THIS IS A SCAM! They take money out of your account without telling you!
28 janvier 2026
Avis spontané
Réponse de Naked Wines Australia
Hi Tim, thanks for your feedback. We are really sorry this has been your experience.
Just to reassure you, we don’t take money without permission. Any charges come from an order being placed or an optional monthly contribution that’s clearly explained when signing up. That said, if something doesn’t look right on your account, we absolutely want to fix it.
Please send us a DM with your email address, and we’ll look into this straight away and make sure everything is resolved for you. Alternatively, please do not hesitate to reach out to our team on 1300 898677 (Monday to Friday 9am - 5pm).
Réponse de Naked Wines Australia
Hi Alexandra, thanks so much for the kind words 😊
We’re really glad you’re enjoying the wines and finding the service easy, that means a lot to us. Cheers for taking the time to share it 🍷
See I even gave you Two!
All that fuss, and for a bunch of drunken ass winers, geeze, $180 bucks for a gift case for someone else.
Now you know why I'm just an ass winers, I wanted my own damn case too!
Just 1 voucher, that's just not enough, how am I ever going to get through the day now?
17 janvier 2026
Avis spontané
Réponse de Naked Wines Australia
Hi Cam, thanks for getting in touch. If you would like to order some more wines, please do not hesitate to reach out to our friendly customer happiness team on 1300 898677. We will be pleased to help. Cheers
Sorry
I’m sure your wines may be fine, but my experience with the voucher was very disappointing. When the voucher was applied, the price went up instead of down, which felt misleading and a waste of time. Please don't charge my card.
14 janvier 2026
Avis spontané
Réponse de Naked Wines Australia
Hi there, thanks for sharing this. We are really sorry for the frustration around the voucher , that’s certainly not how it should feel. The vouchers are a discount off our Market prices.
If you would like our team to take a closer look or help further, we’re very happy to do so. Please do not hesitate to reach out on 1300 898677 (Monday to Friday 9am - 5pm)
Wines are great
Wines are ok, however, be careful about the membership. You have to press " I’d rather " rather than the cancel option. Do not get duped by 'you’ve pressed cancel, and it's done,' but it will ask again and again, 'are you sure?' It is annoying as I thought I had cancelled, but I got charged $40.
Wines are good, no complaints on that side.
24 décembre 2025
Avis spontané
Réponse de Naked Wines Australia
Hi Gee, thanks for taking the time to share this. While we’re really pleased you enjoyed the wines, we are sorry to hear the cancellation process caused frustration.
If this has not been resolved already, please do not hesitate to reach out to our customer happiness team on 1300 898677, and we can look into this for you. Alternatively, please dm your details, and we can get this resolved asap.
I got chatting by this company deduct…
I got chatting by this company deduct my money $40 same as other customers review.
As my son give me gift card so i interested. I know other people got the same issue as me. Very disappointed. Your company is disgusting.
13 janvier 2026
Avis spontané
Réponse de Naked Wines Australia
Hi there.
We’re really sorry to hear about your experience and how upsetting this has been. This certainly isn’t how we want anyone to feel, especially after receiving a gift.
We’d like the opportunity to look into the $40 deductions you’ve mentioned and help put things right. If you’re happy to do so, please let us know the best contact number by dm and a suitable time to call, or reach out to our support team so we can assist further.
If you have not done so already, please reach out on 1300 898677 (Monday to Friday 9-am - 5pm) and we can look into it.
Thank you for sharing your feedback, and we’re sorry for the frustration this has caused.
SCAMMY SUBCRIPTION TRAP - No refund, no response
I unknowingly SOMEHOW enrolled in a Naked Wines subscription, resulting in a $200 'Angel Cash' account balance and UNAUTHORISED monthly deductions of $40 from my account between 27/06/2025 and 27/11/2025.
Upon discovery, I cancelled immediately and reached out via numerous "support" channels / emails, requesting a full refund on 1 December 2025.
Despite multiple written follow-ups (with my partner cc'd in), customer support remained unresponsive and unhelpful - making what should have been a straightforward resolution, into weeks of chasing.
"Lasela" from their "support" team, went as far as to claim unanswered emails from ME, with ZERO evidence provided - completely contradicting the email thread and all my attached evidence.
What should have been simple has become a NIGHTMARE of evasion and lies. Overall, the support has been abysmal: slow, unhelpful communication, shifting responsibility, and no meaningful action.
As of 13 January 2026, the $200 refund remains outstanding.
While Naked Wines holds a 4.3/5 rating from 5,025 reviews, how they have achieved such a score is baffling given the numerous other Trustpilot complaints highlighting similar issues with misleading subscriptions, billing errors, and refund delays.
ADVISE TO ALL:
If you engage with this company, exercise extreme caution - they use misleading tactics and scammy subcription traps. Monitor your statements like a hawk and document EVERYTHING in writing – because extracting your money will be a battle.
13 janvier 2026
Avis spontané
Réponse de Naked Wines Australia
Hi there, thank you for taking the time to share your experience. We’re genuinely sorry for the frustration this has caused and for the delay in resolving your refund, this is not the experience we aim to provide. We take concerns around subscriptions, billing, and communication very seriously, and it’s clear we’ve fallen short in this instance.
We can see that you’ve spoken with the team today and that your matter has now been resolved. If there’s anything else we can assist with, please don’t hesitate to let us know.
Naked Wines deducted $40 from my Bank…
Naked Wines deducted $40 from my Bank Account. Without my authority. Called to complain. Only to be told that my money would be refunded in 3 to 5 days. Outrageous. They have my money for 5 days. I am not gaining interest on my money for that period. I definitely would recommend for anyone considering buying Wines on the Net. Think twice before you decide. You will be taken advantage of 100%. You have been warned ⚠️ 😉. Choice is yours.
13 janvier 2026
Avis spontané
Réponse de Naked Wines Australia
Hi Alan, thank you for sharing your feedback, and we really sorry for the frustration this has caused.
We would like to reassure you that once a refund is processed, the 3–5 business day timeframe is a normal banking procedure, and the speed can vary depending on individual banks — some process refunds more quickly than others.
We don’t benefit from holding refunded funds, and we appreciate you raising this so we could clarify how the process works.
If we can help with this further, please do not hesitate to reach out on 1300 898677 (Monday to Friday 9am - 5pm)
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