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Lisez les avis des autres

Noté 1 sur 5 étoiles

Hopefully You never have any problems because there customer service is almost NONEXISTENT!!! AND When you purchase the sticks and pay for next day , you will get them in 4 days !!! Don’t try... Voir plus

Noté 5 sur 5 étoiles

Fantastic company with outstanding customer service. I had an issue with a product and asked them to look into it. The issue was resolved very quickly with no hassle or cost to me. Excellent and i wil... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I have found that reaching out to customer support is the best way around issues. Their Neafs Sticks have been the only thing that has got me off cigarettes in about 40 years. The most realistic alt... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Excellent Product and Outstanding Customer Service! I've had a great experience with NEAFS from start to finish. The new TEO-X device is fantastic its stylish, easy to use, and provides a smo... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de cigarettes électroniques

Écrit par l'entreprise

A modern take on the nicotine delivery experience. NEAFS provide a multicategory solution for cigarette smokers who wants to switch away from smoking. Our products offers a nicotine experience that’s 100% tobacco free. Choose from a great range of flavours and strengths to find the perfect way to stay in the moment.


Coordonnées de contact

4,0

Bien

TrustScore 4 sur 5

204 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 85 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

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4,0

Tous les avis

(204)

76 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Been using neafs for around two years…

Been using neafs for around two years now, get on so much better with these than with the liquid vape I used to use.
Neafs always offer a great service, often have new offers and save money with the points I earn. A++ service.

20 août 2025
Avis spontané
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Réponse de NEAFS

Thank you for the kind words :-)

Noté 5 sur 5 étoiles

Neafs sticks and Teo heating device

Great as a replacement for cigarettes.
Still get my nicotine and throat hit, without the feeling of constant breathlessness.
Website has had issues in the past in terms of streamlining and ease of use, bit this seems to have been remedied.
Overall solid product and company, with nice reward systems for repeat customers.

20 août 2025
Avis spontané
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Réponse de NEAFS

Thank you for the kind words :-)

Noté 1 sur 5 étoiles

Order cancelled and payment taken

I'm fed up with them! Once again I placed an order, everything was fine, payment was completed and I was expecting my parcel.
A few days later, logged in to see my order status is cancelled but no refund.
I've opened a ticket on the website, emailed them and tried to call on both numbers I could find,no answer at all.
Will open a case with my bank and forget about them as soon as I have my money back!

9 août 2025
Avis spontané
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Réponse de NEAFS

We’re really sorry to hear about your experience and completely understand your frustration. We have escalated this as a high priority, and one of our advisors will be in touch with you as soon as possible to get this resolved. Thank you for your patience — we’re here to help.

Noté 5 sur 5 étoiles

Very reliable product and service

We order every week from Neafs. The orders always arrive in a timely manner. We have only had 2 minor errors with orders and they were resolved very quickly and even given slight compensation. Cannot fault the company.

18 août 2025
Avis spontané
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Réponse de NEAFS

Thank you. Happy to help :-)

Noté 5 sur 5 étoiles

NEAFS is a great alternative to smoking…

NEAFS is a great alternative to smoking with no harmful chemicals. The device lasts a day and the Strawberry sticks are smooth with the right amount of nicotine.

17 août 2025
Avis spontané
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Réponse de NEAFS

Thank you for the feedback :-)

Noté 5 sur 5 étoiles

Smoked benson and hedges for 50 years

Smoked benson and hedges for 50 years - switched to neafs - never looked back. Great customer service quick delivery. Keep on doing the same x

15 août 2025
Avis spontané
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Réponse de NEAFS

Thank for the kind words :-)

Noté 5 sur 5 étoiles

Great product

We tried Neafs to stop smoking tobacco and since then we never stopped with their products. There is a lot of nicotine free sticks which are great and tasty. Definitely the best alternative for past or even existing smokers.

15 août 2025
Avis spontané
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Réponse de NEAFS

This is great to hear :-)

Noté 5 sur 5 étoiles

Neafs are great

Tried vaping which made me cough first then moved to Neafs after my partner recommended them. Been great and using them ever since. Highly recommend as a way to get off cigarettes.

15 août 2025
Avis spontané
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Réponse de NEAFS

Thank you. we welcome your custom :-)

Noté 5 sur 5 étoiles

Always so accommodating

Always so accommodating. Delivery is fast and no other product like it on the market. Highly recommend.

15 août 2025
Avis spontané
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Réponse de NEAFS

Thank you :-)

Noté 5 sur 5 étoiles

I find Neafs much better than other heated sticks.…

I find Neafs much better than Heets or Terea, They have a much better smoking experience and I can get two smokes per stick. I've tried all the flavours and prefer, Blueberry, mojito and strawberry in that order. Much cheaper than tobacco based products and they send me some great offers every month.

15 août 2025
Avis spontané
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Réponse de NEAFS

Thank you for the great feedback :-)

Noté 5 sur 5 étoiles

Great company

Great company, always easy to contact if you have any issues. Replace any faulty devices quickly and platform is easy to use

15 août 2025
Avis spontané
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Réponse de NEAFS

Thank you so much :-)

Noté 2 sur 5 étoiles

Vile

Price is great don't get me wrong, but they taste absolutely rank. I know the nicotine pouches are tobacco free but damn it tastes like off brand counterfeit cigarette butts with some fruity or menthol flavour added.

11 août 2025
Avis spontané
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Réponse de NEAFS

Thank you for the feedback - we aim to make things right. if you feel you wish to speak to us - feel free to email us on info@neafs.com where we will be able to help if need be.

Regards
NEAFS

Noté 5 sur 5 étoiles

Customer Satisfaction

First time using these products, customer service and knowledge was A*. Answered all my queries and questions, very knowledgeable company.

7 août 2025
Avis spontané
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Réponse de NEAFS

Thank you for the great feedback :-)

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