Hopefully You never have any problems because there customer service is almost NONEXISTENT!!! AND When you purchase the sticks and pay for next day , you will get them in 4 days !!! Don’t try... Voir plus
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Lisez les avis des autres
Fantastic company with outstanding customer service. I had an issue with a product and asked them to look into it. The issue was resolved very quickly with no hassle or cost to me. Excellent and i wil... Voir plus
L'entreprise a répondu
I have found that reaching out to customer support is the best way around issues. Their Neafs Sticks have been the only thing that has got me off cigarettes in about 40 years. The most realistic alt... Voir plus
L'entreprise a répondu
Excellent Product and Outstanding Customer Service! I've had a great experience with NEAFS from start to finish. The new TEO-X device is fantastic its stylish, easy to use, and provides a smo... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
A modern take on the nicotine delivery experience. NEAFS provide a multicategory solution for cigarette smokers who wants to switch away from smoking. Our products offers a nicotine experience that’s 100% tobacco free. Choose from a great range of flavours and strengths to find the perfect way to stay in the moment.
Coordonnées de contact
86-90 Paul St. 3rd Floor,, EC2A 4NE, London, Royaume-Uni
- +44 7788 466215
- support@neafs.com
- neafs.com
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 85 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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Been using neafs for around two years…
Been using neafs for around two years now, get on so much better with these than with the liquid vape I used to use.
Neafs always offer a great service, often have new offers and save money with the points I earn. A++ service.

Réponse de NEAFS
Brilliant products
Brilliant products, fast delivery and amazing customer service!

Réponse de NEAFS
Neafs sticks and Teo heating device
Great as a replacement for cigarettes.
Still get my nicotine and throat hit, without the feeling of constant breathlessness.
Website has had issues in the past in terms of streamlining and ease of use, bit this seems to have been remedied.
Overall solid product and company, with nice reward systems for repeat customers.

Réponse de NEAFS
Order cancelled and payment taken
I'm fed up with them! Once again I placed an order, everything was fine, payment was completed and I was expecting my parcel.
A few days later, logged in to see my order status is cancelled but no refund.
I've opened a ticket on the website, emailed them and tried to call on both numbers I could find,no answer at all.
Will open a case with my bank and forget about them as soon as I have my money back!

Réponse de NEAFS
Very reliable product and service
We order every week from Neafs. The orders always arrive in a timely manner. We have only had 2 minor errors with orders and they were resolved very quickly and even given slight compensation. Cannot fault the company.

Réponse de NEAFS
NEAFS is a great alternative to smoking…
NEAFS is a great alternative to smoking with no harmful chemicals. The device lasts a day and the Strawberry sticks are smooth with the right amount of nicotine.

Réponse de NEAFS
Prompt delivery (often with no postage…
Prompt delivery (often with no postage charge) good offers periodically and choice of flavours. Also good customer service when needed

Réponse de NEAFS
Fantastic product with no tobacco
Fantastic product with no tobacco. Customer service is outstanding also.

Réponse de NEAFS
Smoked benson and hedges for 50 years
Smoked benson and hedges for 50 years - switched to neafs - never looked back. Great customer service quick delivery. Keep on doing the same x

Réponse de NEAFS
Great product
We tried Neafs to stop smoking tobacco and since then we never stopped with their products. There is a lot of nicotine free sticks which are great and tasty. Definitely the best alternative for past or even existing smokers.

Réponse de NEAFS
Quick delivery on orders
Quick delivery on orders . Aftercare customer services is exceptional

Réponse de NEAFS
Neafs are great
Tried vaping which made me cough first then moved to Neafs after my partner recommended them. Been great and using them ever since. Highly recommend as a way to get off cigarettes.

Réponse de NEAFS
Always so accommodating
Always so accommodating. Delivery is fast and no other product like it on the market. Highly recommend.

Réponse de NEAFS
Excellent service always happy to help
Excellent service always happy to help. The product is excellent and has certainly stopped my cigarette habit. Highly recommended

Réponse de NEAFS
I find Neafs much better than other heated sticks.…
I find Neafs much better than Heets or Terea, They have a much better smoking experience and I can get two smokes per stick. I've tried all the flavours and prefer, Blueberry, mojito and strawberry in that order. Much cheaper than tobacco based products and they send me some great offers every month.

Réponse de NEAFS
Great company
Great company, always easy to contact if you have any issues. Replace any faulty devices quickly and platform is easy to use

Réponse de NEAFS
Vile
Price is great don't get me wrong, but they taste absolutely rank. I know the nicotine pouches are tobacco free but damn it tastes like off brand counterfeit cigarette butts with some fruity or menthol flavour added.

Réponse de NEAFS
Absolutely brilliant product stopped my…
Absolutely brilliant product stopped my husband smoking.
So much safer and no tobacco.
Fast delivery too.

Réponse de NEAFS
Prompt delivery and great tasting…
Prompt delivery and great tasting options. Will be back.

Réponse de NEAFS
Customer Satisfaction
First time using these products, customer service and knowledge was A*. Answered all my queries and questions, very knowledgeable company.

Réponse de NEAFS
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