Hopefully You never have any problems because there customer service is almost NONEXISTENT!!! AND When you purchase the sticks and pay for next day , you will get them in 4 days !!! Don’t try... Voir plus
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Lisez les avis des autres
Fantastic company with outstanding customer service. I had an issue with a product and asked them to look into it. The issue was resolved very quickly with no hassle or cost to me. Excellent and i wil... Voir plus
L'entreprise a répondu
I have found that reaching out to customer support is the best way around issues. Their Neafs Sticks have been the only thing that has got me off cigarettes in about 40 years. The most realistic alt... Voir plus
L'entreprise a répondu
Excellent Product and Outstanding Customer Service! I've had a great experience with NEAFS from start to finish. The new TEO-X device is fantastic its stylish, easy to use, and provides a smo... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
A modern take on the nicotine delivery experience. NEAFS provide a multicategory solution for cigarette smokers who wants to switch away from smoking. Our products offers a nicotine experience that’s 100% tobacco free. Choose from a great range of flavours and strengths to find the perfect way to stay in the moment.
Coordonnées de contact
86-90 Paul St. 3rd Floor,, EC2A 4NE, London, Royaume-Uni
- +44 7788 466215
- support@neafs.com
- neafs.com
4,0
Bien
204 avis
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A répondu à 81 % de ses avis négatifs
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HAS THIS COMPANY GONE BUST????
Either this company has gone bust or they really don't like talking to their customers.
After just 18 days of use my device has stopped working. I have been emailing and had no response, I have been calling for days and the voicemail box is full you can't leave a message.
Since receiving this on the 3rd January I have have had many issues
1 - broken device, the heating blade no longer heats and despite following the instructions and resetting, it's still not working
2 - tea sticks that are empty! I have had so many faulty sticks it's unreal! I have even had a returns label from the company and sent an envelope of empty sticks back but the replacements sent were just as bad!
3- the age verification process is painful. Despite passing age verification every time I try to order it tells me I have to verify again by emailing a photo of my id.
4- painful customer service - I have been emailing and trying to call since the 17th of this month and as of today (22nd Jan) I still haven't had a response.
If you are looking for a smoking or vaping alternative I would skip neafs and try someone else because this experience is just stressful.
3 janvier 2024
Avis spontané
I ordered this product from an add on…
I ordered this product from an add on an internet news site and awaited notification of it's dispatch etc. Shortly after paying £31.96 for the Neafs kit and postage I received an email saying I didn't "verify my age" and asked me to send them photographic evidence of my date of birth such as passport, driving licence, bus pass etc. I declined to do so and ticked the box to discontinue my order and the Neafs team informed me that I would be refunded. I noted that the payment had been taken without my "age verification". To date 28.12.2023 I haven't been refunded so I sent them an email reminding Neafs of that fact and have had no reply. I'm beginning to think that this is a scam and I'm extremely annoyed. Has this happened to anyone else?
24 décembre 2023
Avis spontané
Réponse de NEAFS
Dear Gordon,
Thank you for sharing your experience, even though it’s from some time ago. I’m pleased to inform you that we have addressed and fixed the age verification issue you encountered, and I hope it has made the process smoother for our customers.
I apologize for the frustration and delay you experienced with your order and refund. I’m glad to hear that your refund has now been processed. We take such issues very seriously, and your feedback has been invaluable in helping us improve our services.
If you have any further concerns or need assistance in the future, please don't hesitate to reach out. We are committed to providing you with the best possible experience and appreciate your patience and understanding.
Thank you for giving NEAFS another chance.
AVOID AT ALL COST!!!!
AVOID AT ALL COST!!!!
THIS COMPANY IS A JOKE!!!!!!!! No one reply for emails for over 3 weeks. RETURN IS NOT POSSIBLE EVEN THAT WEBSITE STATES DIFFERENT!!!!!
EDIT: I tried to contact exactly this email THREE times and still no reply!!!!
26 octobre 2023
Avis spontané
Réponse de NEAFS
Dear Anna,
We sincerely apologize for the frustration you've experienced. Your feedback is crucial and we are always here to support you. For quicker assistance, can you please share more details regarding your issue to our customer service at support@neafs.com.
Please share with us your issue over whats app message on
+44 7788 466215
We appreciate your understanding and patience.
NEAFS.
The price is great compared to the…
The price is great compared to the prices of normal cigarettes nowadays. The fact that I can buy neafs with no nicotine is amazing as I am not allowed nicotine but still like to smoke. I really like that they have more flavours.
23 novembre 2023
Avis spontané
Réponse de NEAFS
Thank you for sharing your positive experience with NEAFS. We're glad to hear you appreciate our competitive pricing and the option to enjoy our products without nicotine. We're committed to offering a variety of flavors to enhance your smoking experience. Your feedback is valuable to us, and we're here to ensure you continue to enjoy our products to the fullest.
Ordered first time and the Teo device…
Ordered first time and the Teo device lasted around 30 sticks before it stopped working. Complained directly to Neafs who eventually replaced the device and offered a 20% discount on my next order, I'm not a big smoker (neafer). But the second device lasted around 15 sticks before not being able to turn on.. really disappointed. And I'll be contacting Amed from Neafs straight after this post, I'll keep you all informed
20 novembre 2023
Avis spontané
Réponse de NEAFS
Dear Customer,
Upon receiving your feedback, we promptly responded to your email seeking additional details to better understand and address the issue. However, it seems that we haven't received a response from you yet.
Our commitment to customer satisfaction remains unwavering, and we genuinely want to assist you in resolving any challenges you've encountered with your replacement device. Your input is invaluable, and we are eager to provide the support you need.
If you could kindly provide more information about the specific issues you are facing or any details that would help us investigate and address the matter, we would greatly appreciate it.
Our goal is to ensure your complete satisfaction, and we are here to assist you every step of the way.
Best Regards,
NEAFS.
The stick stopped working after a week
The stick stopped working after a week. I have sent several emails without any response what so ever. I now have a useless pen and 200 sticks lying around. A quick waste of £75
2 novembre 2023
Avis spontané
Réponse de NEAFS
Dear Grant,
We sincerely apologize for any inconvenience you may have experienced and appreciate your feedback. We take customer satisfaction seriously, and we are committed to resolving any issues you may be facing with our products.
We have carefully reviewed your case, and it appears that we reached out to you three times via email requesting additional details to better assist with the issue you reported. We understand that technical problems can be frustrating, and we want to assure you that our team is eager to provide the support you need.
In order to expedite the resolution process, please share with us the requirement sent from support@neafs.com. We are always there to support you.
Looking forward to hearing from you!
NEAFS Support.
it's good quality and worth the money.
17 août 2023
Avis spontané
Réponse de NEAFS
Hi Jimmy,
Thank you for your feedback! We're delighted to hear that you find NEAFS products to be of good quality and worth the investment. Your satisfaction is important to us, and we're committed to maintaining high standards in both our products and customer service. If you have any further comments or questions, please feel free to reach out. We're here to ensure you have a positive experience with NEAFS.
I like nests as I still get the…hit of nicotine
I like nests as I still get the nicotine and I also still have to do the motion of smoking without the damaging tar etc that’s in cigarettes
11 novembre 2023
Avis spontané
Réponse de NEAFS
Hi Christine,
Thank you for sharing your experience with NEAFS! We're glad to hear that our product provides you with a satisfying alternative that includes nicotine without the harmful tar found in traditional cigarettes. Your health and enjoyment are important to us, and we're committed to offering products that meet your needs. If there's anything else we can do to enhance your experience or if you have any questions, please feel free to reach out. We're here to help!
Working for me…
After reading the previous reviews on this product regarding taste etc, I can understand why some people dislike certain flavours. As with anything in life it is a personal preference. Don't get put off trying these tobacco free products as they don't contain all the harmful chemicals that tobacco does. I have smoked for over 50 years and cannot understand why I am still standing to be honest! I started NEAFS a few months ago and cannot tell you how much they have changed my life. I tried all the flavours and found that the menthol 1.5 nicotine ones were the best for me. I use the nicotine free ones in between, so aiming at NO use of any kind in the new year. I am 68 so it's never TOO late to change bad habits of a lifetime. Good luck everyone and thanks NEAFS for giving us a great non tobacco product.
9 novembre 2023
Avis spontané
Réponse de NEAFS
Dear Jacqueline,
Thank you so much for sharing your inspiring journey and positive experience with NEAFS! It's wonderful to hear how our products have made a meaningful difference in your life. Your determination to switch to non-tobacco alternatives and your success in reducing nicotine intake are commendable achievements.
We truly appreciate your feedback and encouragement for others to give NEAFS a try despite individual taste preferences. Providing safer alternatives to traditional smoking is a core part of our mission, and we're thrilled to hear that our products have helped you in this journey.
If there's anything else we can do to support you or if you have any questions, please feel free to reach out. We're here to help you continue on your path toward a healthier lifestyle.
Thank you again for choosing NEAFS!
Réponse de NEAFS
Thank you for recognizing our commitment to quality. Your satisfaction is our priority at NEAFS, and we appreciate your feedback. If you have any further comments or suggestions, please let us know. We're here to ensure your experience with us is excellent.
Very bad taste
Very bad taste, no return accept even unused , bad customer service
7 novembre 2023
Avis spontané
Réponse de NEAFS
Dear Anh Tram,
I am truly sorry to hear about your disappointing experience with our product and customer service. Your satisfaction is our top priority, and it’s clear that we fell short in this instance.
We strive to offer high-quality products that cater to a variety of tastes, and I regret that our product did not meet your expectations. Additionally, I apologize for any inconvenience caused by our return policy and customer service.
Could you please provide more details about your experience? We would like to understand the issue better and find a way to make it right. Your feedback is crucial in helping us improve our products and services.
Please reach out to us directly so we can discuss a suitable resolution for you. We value your feedback and are committed to ensuring you have a positive experience with NEAFS.
Thank you for bringing this to our attention.
No refund, T&C’s aren’t fair at all…
Bought it by mistake through an online advertising. Immediately understood that I didn’t like the product and wanted to send it back and get refunded. No telephone number online, customer service is awful, they don’t come back to emails. Product quality is very scarce, it made me headache, nausea and nearly vomiting. The heating sticks taste so bad! It’s a shame that I have lost £40 and probably won’t get refunded because I have opened the pack, but how can you like or dislike a product if you don’t try it? They return policy and T&C’s aren’t fair at all. I wouldn’t recommend this product to anyone. It’s like a sort of scam!
21 octobre 2023
Avis spontané
Réponse de NEAFS
Dear Mattia,
We are sincerely sorry to hear about your unfortunate experience with our product and customer service. Your feedback is incredibly important to us, and I deeply regret the inconvenience and frustration you’ve faced.
Our goal is to provide high-quality products and responsive customer service, and it's clear we have fallen short in your case. The symptoms you described and the dissatisfaction with the product's taste are very concerning, and I apologize for any discomfort you experienced.
Regarding the return and refund process, I understand your frustration. While our policies are in place to maintain certain standards, your feedback highlights the need for us to re-evaluate these policies to better accommodate situations like yours.
Although this feedback is from some time ago, I want to ensure we address your concerns. Please contact us directly with your order details, and I will personally oversee the resolution of your case. We aim to learn from your experience and improve our processes.
Thank you for bringing this to our attention, and I hope we can work towards a satisfactory resolution for you.
I haven’t received my order and can’t…
I haven’t received my order and can’t get through to customer service.
17 octobre 2023
Avis spontané
Réponse de NEAFS
We're sorry to hear about the trouble you're having with your order and getting in touch with customer service. Let's get this sorted out for you as soon as possible.
Please provide your order number and any additional details, and we'll look into it right away. Your satisfaction is important to us, and we're committed to resolving this issue promptly.
Thank you for your patience and understanding.
Dreadful
I've been on the Heets sticks and they're really good. I thought I'd give Neafs a go. They're shockingly awful. Won't be buying again.
25 septembre 2023
Avis spontané
Réponse de NEAFS
Dear Valuable Customer,
We sincerely appreciate you taking the time to share your feedback about your recent experience with NEAFS. We're truly sorry to hear that your experience did not meet your expectations, and we understand your frustration.
We are committed to making things right and would love the opportunity to connect with you personally to address your concerns and gather more details about your experience. Your input is invaluable in helping us improve our products and services.
Please consider reaching out to us at support@neafs.com, so that we can have a more in-depth conversation about your experience and work towards a resolution. We genuinely care about your satisfaction and want to ensure that your next experience with our brand exceeds your expectations.
Thank you once again for your feedback, and we look forward to hearing from you soon.
Warm regards,
NEAFS Support.
Great idea and good product
I really liked the product. The flavours are great. Unfortunately my device broke after 4 weeks. I couldn’t place an order online or contact customer service. I have phone 10 times and emailed 5 times, no answer and mailbox is always full.
I think they may have gone bust!
It would be good if they put information online!
22 septembre 2023
Avis spontané
Réponse de NEAFS
Dear Valuable Customer,
We sincerely appreciate you taking the time to share your feedback about your recent experience with NEAFS. We're truly sorry to hear that your experience did not meet your expectations, and we understand your frustration.
We are committed to making things right and would love the opportunity to connect with you personally to address your concerns and gather more details about your experience. Your input is invaluable in helping us improve our products and services.
Please consider reaching out to us at support@neafs.com, so that we can have a more in-depth conversation about your experience and work towards a resolution. We genuinely care about your satisfaction and want to ensure that your next experience with our brand exceeds your expectations.
Thank you once again for your feedback, and we look forward to hearing from you soon.
Warm regards,
NEAFS Support.
I had been considering switching to…
I had been considering switching to Iqos as an alternative to smoking, but after learning that heating tobacco still has drawbacks (less severe than burning it, but still there), I chose NEAFS as a last resort after finding liquid vaping to be ineffective.I have to mention that I really like how effective this stuff is.Although the other three flavors are excellent, I found the fruit flavors and mojito flavor to be a little faint (possibly due to my taste buds from years of smoking).Because of this, I advise anyone interested in giving it a try to opt for the deluxe package, which includes all six flavors (like I did), so they can taste each one before selecting which they like most. The device is as simple to carry around as any other vape pen on the market, and the vapour it produces is quite discrete and has no discernible smell.I would advise trying TEO NEAFS if you're difficult to stop smoking and would prefer something that genuinely resembles smoking rather than nicotine patches, liquid vaping, or another alternative.Regarding customer service, I want to thank Richard King for his prompt reply to an erroneous order confirmation email that arrived a few hours before his response.
6 septembre 2023
Réponse de NEAFS
Dear Freya,
Thank you so much for taking the time to share your positive experience with our brand! We are thrilled to hear that you had such a fantastic time with our products & services.
At NEAFS, our primary goal is to provide top-notch quality and exceptional customer service, so it's incredibly rewarding to know that we've met your expectations. Your feedback is a source of motivation for our entire team, and it reinforces our commitment to delivering the best to our valued customers like you.
We look forward to serving you again in the future and continuing to meet and exceed your expectations. If you have any suggestions, questions, or if there's anything else we can do to enhance your experience with us, please don't hesitate to reach out.
Once again, thank you for choosing NEAFS!
Love these
Love these, flavours are amazing and couldn’t touch tobacco now! Customer service is second to none also, highly recommend 😊
8 septembre 2023
Avis spontané
Réponse de NEAFS
Hello Claire,
Thank you for sharing such a wonderful review of our brand!
It's fantastic to hear that you had such a great experience with NEAFS, We strive to provide the best in class smoking alternatives and your feedback reaffirms that we're on the right track.
We genuinely appreciate your support, and we can't wait to have the pleasure of serving you again soon. If you ever have more feedback, ideas, or questions, please don't hesitate to reach out. We're here to make your experiences with us even better.
Thanks once again for choosing NEAFS, and for being a fantastic part of our community!
Love them
Love them, my health is so much better after switching to these from rolling cigarettes, and after using them for a few months, I've noticed that I smoke less.
2 septembre 2023
Réponse de NEAFS
Dear Nicholas,
Thank you for sharing your positive experience with NEAFS! We're delighted to hear that our products have helped you smoke less compared to rolling cigarettes. Your feedback reaffirms our commitment to providing effective alternatives to traditional smoking.
If there's anything else we can assist you with or if you have any questions, please feel free to reach out. We're here to support you on your journey.
Thank you again for choosing NEAFS!
My friend gave me an NEAFS for my…
My friend gave me an NEAFS for my birthday, and it's fantastic since after a few months I couldn't smoke a regular cigarette. Amazing! Easy to use, no unpleasant odor. Thanks
2 septembre 2023
Réponse de NEAFS
Thank you for sharing your positive experience with NEAFS! We're thrilled to hear that your friend's gift has made a positive impact on your smoking habits. It's great to know that NEAFS has been easy to use and free from unpleasant odors, making it a fantastic alternative for you.
If there's anything else we can assist you with or if you have any questions, please feel free to reach out. We're here to ensure you continue to enjoy your NEAFS experience.
Thank you again for choosing NEAFS!
The original and strawberry are best
The original and strawberry are best
Completely stopped cigarettes now
7 août 2023
Avis spontané
Réponse de NEAFS
That's fantastic to hear! We're thrilled that you've found the original and strawberry flavors to be your favorites, and even more so that NEAFS has helped you completely stop smoking cigarettes. Your success is a testament to the effectiveness of our products in providing a satisfying alternative.
If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to support you on your journey towards better health.
Thank you for choosing NEAFS!
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