Hopefully You never have any problems because there customer service is almost NONEXISTENT!!! AND When you purchase the sticks and pay for next day , you will get them in 4 days !!! Don’t try... Voir plus
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Lisez les avis des autres
Fantastic company with outstanding customer service. I had an issue with a product and asked them to look into it. The issue was resolved very quickly with no hassle or cost to me. Excellent and i wil... Voir plus
L'entreprise a répondu
I have found that reaching out to customer support is the best way around issues. Their Neafs Sticks have been the only thing that has got me off cigarettes in about 40 years. The most realistic alt... Voir plus
L'entreprise a répondu
Excellent Product and Outstanding Customer Service! I've had a great experience with NEAFS from start to finish. The new TEO-X device is fantastic its stylish, easy to use, and provides a smo... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
A modern take on the nicotine delivery experience. NEAFS provide a multicategory solution for cigarette smokers who wants to switch away from smoking. Our products offers a nicotine experience that’s 100% tobacco free. Choose from a great range of flavours and strengths to find the perfect way to stay in the moment.
Coordonnées de contact
86-90 Paul St. 3rd Floor,, EC2A 4NE, London, Royaume-Uni
- +44 7788 466215
- support@neafs.com
- neafs.com
4,0
Bien
204 avis
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A répondu à 81 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Excellent alternative to tobacco / cigarettes
I vape and i tried these and it reminded me why i dont smoke! They are an excellent transition product from cigs. The original flavour is the best for me. If you a smoker and looking to quit, these are a very good choice, and there is zero tobacco. Genius invention.
1 septembre 2023
Avis spontané
Réponse de NEAFS
Thank you for sharing your positive experience with NEAFS! We're thrilled to hear that our product has served as an excellent transition from cigarettes for you. It's great to know that the original flavor has been your favorite and that NEAFS has provided a tobacco-free alternative that works well for you.
If there's anything else we can assist you with or if you have any questions, please feel free to reach out. We're here to support you on your journey towards a smoke-free lifestyle.
Thank you for choosing NEAFS!
Hi there
Hi there
I bought this product
Unfortunately not for me
I think you need to be used to
Like herbal cigs
I can’t describe taste but just did not like
I have now bought heets
So far they are better for me
Shame as I was so looking forward to using them
23 août 2023
Avis spontané
Réponse de NEAFS
Dear Pauline,
Thank you for sharing your experience with us. We're sorry to hear that our product did not meet your expectations. We understand that taste is a very personal preference, and it's unfortunate that NEAFS wasn’t a good fit for you.
Your feedback about the taste is invaluable as it helps us improve our offerings. We strive to create products that appeal to a wide range of preferences, and we regret that we missed the mark for you.
If you have any specific suggestions or additional feedback, we would love to hear it. Our goal is to continuously improve and ensure that we provide the best possible experience for all our customers.
Thank you for giving NEAFS a try. If you have any other needs or questions in the future, please don’t hesitate to reach out.
Accidentally saw the advertisement of…
Accidentally saw the advertisement of neafs. I am also a long-time fan of heets and iqos. I am willing to try new things and neafs did not disappoint me. I like the design and taste of neafs very much. I have already recommended it to my friends.
22 août 2023
Réponse de NEAFS
Dear David,
Thank you for sharing your positive experience with NEAFS! We're delighted to hear that you're enjoying our product and that you've already recommended it to your friends.
Did you know? We have a referral program where you can earn rewards for recommending NEAFS to others. Feel free to share your unique referral code with your friends and family so they can enjoy NEAFS too!
If there's anything else we can assist you with or if you have any questions, please feel free to reach out. We're here to ensure you continue to enjoy your NEAFS experience.
Thank you for choosing NEAFS and for being a part of our community!
Good price . Puffs taste like parfum. Difficult purchase online and no option purchase in shops.
24 août 2023
Avis spontané
Réponse de NEAFS
Dear Marius,
Thank you for your feedback. We're pleased to hear that you find our pricing competitive.
I'm sorry to hear that you found the taste of our puffs reminiscent of perfume. We have recently made significant improvements to our flavors, refining them to provide a more enjoyable and satisfying experience. We believe you'll find our enhanced flavors much more to your liking.
Regarding the purchasing options, we've also taken steps to greatly improve our online purchasing experience. Our goal was to make it more user-friendly and seamless, ensuring a hassle-free process from selection to delivery.
While we currently primarily offer our products online, we are actively exploring opportunities to expand our presence in physical retail locations, providing more options for purchasing NEAFS products in the near future.
Your satisfaction is our priority, and we appreciate your feedback as it helps us to continually improve. If you decide to give NEAFS another try, we're confident that you'll notice the positive changes we've made.
If you have any further feedback or suggestions, please feel free to reach out. We're here to listen and ensure that your experience with NEAFS is exceptional.
Brilliant Product
This is a brilliant product without any tobacco. It helped me to stop smoking. My horrible cough disappeared within no time. I do not fancy or grave a normal cigarette at all.
I stopped smoking in April with Neafs and still use the sticks with nicotine but want to gradually switch to nicotine free. A very gentle way to quit smoking.
Delivery is next day and super quick.
Brilliant customer service as well.
UvA
18 août 2023
Avis spontané
Réponse de NEAFS
Thank you for sharing your positive experience with NEAFS! We're thrilled to hear that our product has helped you quit smoking and that you're finding it a gentle way to transition away from nicotine. It's fantastic that you're enjoying our fast delivery and excellent customer service.
Did you know? We also offer nicotine-free options for those looking to further reduce their nicotine intake. Feel free to explore our range and let us know if you need any assistance or have questions about transitioning to nicotine-free sticks.
If there's anything else we can assist you with, please feel free to reach out. We're here to support you on your journey towards a smoke-free lifestyle.
Thank you for choosing NEAFS and for sharing your positive feedback!
I have been a Heets consumer for 3…
I have been a Heets consumer for 3 years now so I was tempted to try Neafs as the flavour brought my attention. I must saw I agree with all the negative reviews people keep posting… it absolutely taste so bad, absolutely no flavour at all and ended up with nausea and headache. Do kot recommend at all.
15 août 2023
Avis spontané
Réponse de NEAFS
Dear Alex,
Thank you for sharing your feedback with us. We appreciate your honesty about your experience with NEAFS, and We apologize for any disappointment or discomfort caused.
We want to assure you that we have taken your feedback seriously. Since your experience, we have made significant improvements to both the quality and flavor of our products. Our goal is to provide a more satisfying and enjoyable experience for all our customers.
We understand that taste preferences are personal and varied, but we're confident that our enhanced flavors will offer a more appealing option. We value your input and strive to continually refine our products based on customer feedback.
If you are willing to give NEAFS another try, we would love the opportunity to provide you with a better experience. Please feel free to reach out to us directly, and we'll be happy to assist you further.
Thank you again for your feedback and for considering NEAFS. We appreciate your support and look forward to serving you better in the future.
The sticks are absolutely dreadful
It's beyond me why anyone would leave positive feedback. The sticks are absolutely dreadful, offering no discernible flavor. To make matters worse, my wife even vomited after consuming them. The quality of these products is truly terrible. I'm astounded that anyone could find these sticks enjoyable. I strongly advise against trying Head's sticks – they're simply not worth it.
9 août 2023
Avis spontané
Réponse de NEAFS
Dear Pavel,
We sincerely apologize for the negative experience you and your wife had with our NEAFS sticks. It's disheartening to hear that our product did not meet your expectations and resulted in such discomfort.
Your feedback is incredibly valuable to us, and we assure you that we take it seriously. We have since made significant improvements to the quality and flavor of our sticks to ensure a more satisfying experience for all our customers.
We understand the importance of taste preferences and the impact of our products on your well-being. It's our goal to continuously improve and provide products that meet the highest standards of quality and enjoyment.
If there's anything we can do to rectify this situation or if you have any further feedback to share, please don't hesitate to reach out to us directly. We are here to listen and make things right for you.
Once again, We apologize for the inconvenience caused, and we appreciate your understanding.
I do love the Menthol and Blueberry but…
I do love the Menthol and Blueberry but today tried coffee all just great. I haven’t touched a cigarette since using Neafs. I haven’t coughed like I used too with cigarettes. What a wonderful product ⭐️⭐️⭐️⭐️⭐️
10 août 2023
Avis spontané
Réponse de NEAFS
Thank you so much for sharing your experience with NEAFS! We're really glad to hear that you're enjoying the Menthol, Blueberry, and Coffee flavors—they sound delicious! It's amazing that NEAFS has helped you stay away from cigarettes.
Your feedback truly brightened our day here at NEAFS! If there's anything else you'd like to share or if there's any way we can make your experience even better, please feel free to reach out. We're here to support you every step of the way.
Thank you for choosing NEAFS!
Disgusting..
Disgusting... I used only heets for over 3 years now... and thought I will try neafs too.. bought 1 pack of every so called flavours, to see if I like any... all tasted the same... after trying 2 puffs of each flavour, they ended up in the bin.. waste of money.. and felt sick the whole day..
Opened one to see what's inside.. just a few granules.. no tobacco or anything "leafy". It's a shame I can't attach a photo to my review to show others...
6 juin 2023
Avis spontané
Réponse de NEAFS
Dear IASMINA,
Thank you for bringing this to our attention, even though it’s from last August. I appreciate your feedback and the opportunity to address your concerns, no matter when they were raised.
I’m genuinely sorry that your experience with NEAFS was so disappointing. We take all feedback seriously and use it to make necessary improvements. Your experience with the flavor consistency and the negative physical reaction is something we take to heart.
Since your feedback last August, we have made several changes to our product line based on customer input. If you’re open to it, we would love to send you a sample of our updated products to see if they better meet your expectations. Your insights are critical to us, and we want to ensure we provide a product that brings satisfaction.
Thank you again for your past feedback. We hope to have the opportunity to turn your experience around.
Great smoke and less money better for you
I started smoking heets for a few year and then I tried neafs great smoke no smell well pleased easy to use no mess and teo very slender just a gd smoke with no smell or mess
20 janvier 2023
Avis spontané
Réponse de NEAFS
Thank you for sharing your positive experience with NEAFS! We're glad to hear that you find our product easy to use, clean, and enjoyable. It's great to know that NEAFS provides you with a satisfying smoke without the odor or mess.
If you have any further comments or if there's anything else we can assist you with, please feel free to reach out. We're here to ensure you continue to enjoy your NEAFS experience.
Thank you for choosing NEAFS!
I'm currently using HEETS so was…
I'm currently using HEETS so was tempted to try NEAFS and I honestly can say round about 5 puffs I wanted to vomit as it's sort of perfume or something. I did buy original with and with nicotine and both taste same!
25 juillet 2023
Avis spontané
Réponse de NEAFS
Dear J,
Thank you for letting us know. Even though this feedback is from a year ago, we still greatly value your insights and experiences with NEAFS. I'm truly sorry that your initial experience was not positive, especially concerning the taste of our Original flavor.
We've been continuously working to improve our products based on valuable feedback from customers like you. If you're open to it, we’d love to offer you a chance to try some of our newer flavors or even updated versions of our existing ones. We’re confident that you might find something more to your liking now.
Please reach out to us if you're interested, and we'll be happy to arrange a sample for you. Your satisfaction is important to us, and we appreciate the opportunity to regain your trust.
Thank you for your past feedback and for considering giving us another try.
Teo/Neafs compared to iqos
Teo/Neafs compared to iqos
Having smoked cigarettes for many years vaping wasn't an option as I like the taste of a real cig. We tried Iqos but the machine was bulky, in 2 parts and the tobacco came loose in the machine which made it stink and taste nasty. With Neafs the tea leaves remain compact and smokes really well, I especially like the mint/menthol flavour.
19 juillet 2023
Avis spontané
Réponse de NEAFS
Hi Sally,
Thank you for sharing your experience with NEAFS! We're thrilled to hear that our product has provided you with a satisfying smoking experience, especially compared to other alternatives like traditional cigarettes and vaping. It's great to know that NEAFS' compact design and mint/menthol flavor have met your preferences.
If there's anything else we can assist you with or if you have any questions about our products, please feel free to reach out. We're here to ensure you continue to enjoy your NEAFS experience.
Thank you for choosing NEAFS!
Teo and Neafs are the best
Teo and Neafs are the best.
Tea leaves creates nice tastes and Teo device is the best ! practical and easy to use.
And most importantly always amazing customer service, swift delivery.
Highly recommend!
27 juillet 2023
Avis spontané
Réponse de NEAFS
Thank you for your wonderful feedback! We're delighted to hear that you find the TEO device and NEAFS to be the best. It's important to note that NEAFS does not contain tea leaves; the main ingredient is Cellulose, which contributes to the enjoyable taste you've experienced.
We're also pleased to hear that our customer service and delivery have met your expectations. Your recommendation means a lot to us.
If there's anything else we can assist you with, please feel free to reach out.
Thank you for choosing NEAFS!
very satisfying
very satisfying "dry" vape experience. Found this to be much more comparable to cigs.
26 juillet 2023
Avis spontané
Réponse de NEAFS
Thank you for sharing your experience! We're glad to hear that you find NEAFS to provide a very satisfying experience that is comparable to cigarettes. Your satisfaction is important to us, and we're here to support you with any further questions or assistance you may need.
If there's anything else we can do for you, please don't hesitate to reach out.
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