My card was blocked because of some technical issues and when I called customer service then this issue was resolved by Faadiyah so easily and nicely that no doubt she provided very good customer serv... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
My card was used fraudulently, and the person who contacted me was very warm, friendly and knowledgeable. She was patient with me due to deafness. To me she went well beyond the usual customer servi... Voir plus
L'entreprise a répondu
Simple application process. The App is easy to navigate and had no problems at all. Would recommend. Payments are easy to pay, by direct debit or via app. Not had to use customer services yet so can... Voir plus
L'entreprise a répondu
After many years of being a John Lewis card holder I needed to increase my credit limit. My request was rejected as there were no offers available. The human element to managing customers has gone. Ha... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At NewDay, our business is focused on a single, clear and defining purpose: to help people move forward with credit. We provide nearly 4 million customers with responsible access to credit, underpinned by best-in-class customer service and exceptional user experience.
Coordonnées de contact
7 Handyside, N1C 4DA, London, Royaume-Uni
- 020 7160 8800
- newday.co.uk
4,2
Bien
12 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de NewDay
Hi Alex, thank you for taking the time to leave us a review. We're excited to have you on board 😊 Thanks, Michelle.
Scammers caught
My card was being scammed but Anis saw it and blocked the scammers and I’m so grateful he did so thankfully no payment were taken and customer service was excellent the service I had was nothing but polite and helpful
13 septembre 2026
Avis spontané
Réponse de NewDay
Hi Christine, we do aim to provide a high level of customer service, so it is great to see you received this when contacting us. Thank you for taking the time to leave us a positive review 😊 Thanks, Michelle.
Block Card Issue
My card was blocked because of some technical issues and when I called customer service then this issue was resolved by Faadiyah so easily and nicely that no doubt she provided very good customer service. Highly appreciate.
11 septembre 2026
Avis spontané
Réponse de NewDay
Hello Khawaja,
We do aim to provide a high level of customer service, so it is great to see you received this when contacting us. Thank you for taking the time to leave us a lovely review 😊
Best,
Rob
Very great experience of applying for…
Very great experience of applying for the marbles card , very pleased to have the marbles credit card,I definitely would recommend,had an awesome experience of speaking to a very professional advisor.
14 septembre 2026
Avis spontané
Réponse de NewDay
Hi Manoj,
Thank you for taking the time to leave us a positive review. We're excited to have you on board 😊
Thanks,
Andy
Aqua is as aways available to me when I…
Aqua is as aways available to me when I need a little extra help, it's great rates and trusting I feel very confident that I have the availability of my aqua card
10 septembre 2026
Réponse de NewDay
Hi Lorna,
Thank you for choosing us as your card provider - and for leaving us a positive review! We're pleased to have you as our customer 😊
Kind Regards,
Rob
My card was used fraudulently
My card was used fraudulently, and the person who contacted me was very warm, friendly and knowledgeable. She was patient with me due to deafness.
To me she went well beyond the usual customer service. I could never praise her enough.
14 septembre 2026
Avis spontané
Réponse de NewDay
Hello Bernard,
We do aim to provide a high level of customer service, so it is great to see you received this when contacting us. Thank you for taking the time to leave us a lovely review 😊
Kind Regards,
Rob
Woman didn’t listen
Woman didn’t listen, did her own thing, cancelled my plan and said I can’t set it a higher payment
11 septembre 2026
Avis spontané
Réponse de NewDay
Good morning,
This is not the level of service which we aim to provide at all, and please be assured that this feedback will be passed on to the relevant team for further review.
Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. We would however love to look into this further for you.
Please can you reach out to our Customer Service team on 0333 220 2532 or via chat in the app (More > Help & Support > Contact Us > Contact Details) at your next convenience.
Kind Regards,
Rob
Great service great help peace of mind
10 septembre 2026
Réponse de NewDay
Hi, Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 Thanks, Michelle.
They keep u InTouch easily 👍
Easy application and very comfortable communication. They don't pressure or charge rip off Britain rates.
Real easy payments affordable, especially for a retired person. Everything is considered in a respectful and decent way 😁👍.
10 septembre 2026
Réponse de NewDay
Thanks for leaving a review! It's great to hear that you've had a wonderful experience with us. We are delighted to hear that you've had a good experience 😊
We hope you continue to enjoy our services.
Kind Regards,
Michelle
My Marbles card has been a lifesaver
My Marbles card has been a lifesaver. I'm going through a tough time financially just now and having that card means I've had that safety net. Thankfully things are almost sorted now but I'm grateful for my Marbles card.
10 septembre 2026
Réponse de NewDay
Hi Shona,
Thanks for sharing your experience Shona. We're delighted to hear that you're satisfied with your Marbles account, this is just what we aim for 😊
Kind Regards,
Michelle
Application process very fast,easy
Application process very fast,easy, and straightforward. I started using it the same day through Google Pay before getting the actual card.
I would definitely recommend it to anyone looking for one, a million times!
29 août 2026
Avis spontané
Réponse de NewDay
Hi Hewitt,
Thank you for taking the time to leave us a positive review. We're pleased that you found our application process nice and easy, this is just what we aim for 😊
Kind Regards,
Michelle
Amazing
Simple application process.
The App is easy to navigate and had no problems at all. Would recommend. Payments are easy to pay, by direct debit or via app. Not had to use customer services yet so cannot comment on that
10 septembre 2026
Réponse de NewDay
Hi Julia,
Thank you for taking the time to leave us a positive review. We're pleased that you found our application process nice and easy and that you are enjoying our app and the features!
Kind Regards,
Michelle
Réponse de NewDay
Hi Ed, thank you for taking the time to leave us a review. I would like to thank you for your feedback as we are always working to improve and develop our services, and customer experience is at the heart of this. Thanks, Michelle.
Réponse de NewDay
Hi Chibuzor,
Thank you for choosing us as your card provider. We're pleased to have you as our customer 😊
Kind Regards,
Michelle
Excellent company
Excellent company. Pay on time and you will be rewarded with sensible credit limit increass
10 septembre 2026
Réponse de NewDay
Hi Neil,
Thank you so much for your lovely review and the 5-star rating! We’re a card that says yes to helping you build your credit score when used responsibly - so it is great to hear that we have helped you build yours 😊
Kind Regards,
Michelle
Réponse de NewDay
Hi Darren,
Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊
Kind Regards,
Michelle
In credit card point of view you are…
In credit card point of view you are dam good but when it comes to the loan you need to improve guys like loan approval and limits
10 septembre 2026
Réponse de NewDay
Hi Abhi,
Thank you for choosing us as your card provider and for your positive review. I'd also like to thank you for your feedback about loan approval and limits as we're always working to improve our services 😊
Thanks,
Andy
Fantastic company to deal with
Fantastic company to deal with , easy to talk to someone and if any issues they sort it and app is so easy to use .
10 septembre 2026
Réponse de NewDay
Hi Henry,
Thank you for taking the time to leave us a positive review! We're delighted to hear you've had a good experience with us and hope you continue to enjoy our services 😊
Thanks,
Andy
All ways great service from start to…
All ways great service from start to finish and being with this company credit rating gone very well
11 septembre 2026
Avis spontané
Réponse de NewDay
Hi Carl,
Thank you so much for your positive review and the 5-star rating! We're a card that says yes to helping you build your credit score when used responsibly - so it's great to hear that we've helped you build yours, and that you've had a good experience with us. We hope you continue to enjoy our services 😊
Thanks,
Andy
Usually very quick to respond to issues
8 septembre 2026
Avis spontané
Réponse de NewDay
Hi Karen,
Thank you for taking the time to leave us a 5-star review, we appreciate it! We are delighted to hear that you've had a good experience 😊
Thanks,
Rob
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