NineLife United Kingdom Avis 

Delivered what you said

Fast and efficient service

Product arrived in relatively good time and a good condition. D

Kept informed of the processing and the delivery with an accurate timeline. The product arrived at exactly the time it was supposed to. Very pleased they used DHL to deliver and not one beginning with E. Very customer orientated.

The product is everything it was advertised as. Very pleased with the product. In this day of fast delivery I was disappointed in the length of time I had to wait to receive my order.

A great product not available domestically and a very good delivery system keeping me informed throughout
.......and product arrival on time
Thank you!

Unfortunately one of the products that I ordered was unavailable and Gina & Zoe both handled this issue with total professionalism and are returning my monies. Same time the Saffron i ordered got to me as stated when I purchased the product. Overall excellent communication & service. Thank you.

Great quality products and very well packaged.

Good service. Order arrived within the time frame.

Update:

Ninelife has refunded my order. Thank you.
Update:

NineLife has now contacted me by email, and I am waiting for them to resolve the issue.

To be fair, the company responded while my Trustpilot review was still pending publication. I will update this review again once the matter has been fully resolved.

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I am extremely disappointed with my experience with NineLife.

I ordered a 4.4 lb Vitargo product but instead received a 1 lb version. Mistakes can happen, but what matters is how a company responds. Unfortunately, I have received no response whatsoever.

I contacted the company by email, submitted a callback request, and sent enquiries on 3 August and 4 August, yet I have not received any acknowledgement or reply.

What concerns me even more is that, after reading other Trustpilot reviews, I noticed that several customers report experiencing similar communication issues. My own experience appears to reflect that pattern, which is why I decided to leave this review without waiting any longer.

At this point, I have paid for a product that was not delivered as ordered, and the company has simply ignored every attempt I have made to resolve the issue.

If this matter is not resolved promptly, I will have no option but to initiate a chargeback through Mastercard to recover the amount paid.

Based on my experience, I cannot recommend NineLife. If customer service is important to you, I would strongly suggest buying from a retailer that responds to customers and takes responsibility when something goes wrong.

P.S. This review was drafted with AI because after being sent the wrong product and having my emails and callback requests ignored, I didn't think NineLife deserved any more of my time than they gave me.

Able to buy supplements not available elsewhere in the UK

Ordering was simple.
Communication about item delivery status impeccable.
Delivery quicker that stated.
Item perfect.

Thank you.

Great service - excellent communication

good and as you would expect for strengthening a weak mucle

Arrived quickly, in good condition, right yo my door.

Well I’m very pleased with the product as it’s very difficult to buy here in the UK but I hadn’t realised it was coming from America so it took longer than I’d expected to arrive but far play , it was dispatched straight after ordering so thanks

Delivery made in good time and product is in good condition

Shipping takes a while, but the product is excellent! Very happy with the purchase! Thank you!

Replacement part provided that was otherwise unavailable. Arrived in Reasonable time from USA. £100 for a replacement wheel is quite pricey - but if the wheel had not been replaced then my knee scooter would have been useless to me

Nine life carries supplements at the best price and with quicker availability than other sites. It’s the only place I can find one that I took in the US without paying outrageous shipping costs.