I had a subscription for meat sticks for about a year and was happy with them until recently. My auto ship arrived around every six weeks and I only had a few sticks left when the new ones arrived so... Voir plus
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Lisez les avis des autres
I had a problem with one of my orders, and the matter was resolved in no time flat! My customer service rep was kind and courteous, and offered me several suggestions in order to resolve my issue. Pal... Voir plus
I’m a big fan of PaleoValley’s protein powders. My morning shakes keep me fuller a lot longer than my previous protein powder I was using; which I have since dropped using. Love the superfood bars a... Voir plus
I currently have the meat sticks, original, jalapeño, and summer sausage and the coffee w caffeine! I love them both. I've dealt with customer service regarding other products I'm interested in etc. a... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
At Paleovalley, our mission is simple: create the most nutrient dense, clean ingredient products on the market and stand behind every single one of them. We believe that real food should be the foundation of a healthy life, and everything we make reflects that commitment. From sourcing to formulation to packaging, we never cut corners because your health is worth more than that. Our product lineup is crafted for people who refuse to compromise on quality. Our fan favorite 100% Grass Fed Beef Sticks come in a variety of bold flavors including Original, Teriyaki, and Jalapeno, and are made with no problematic ingredients, just real food you can feel good about. Our Bone Broth Protein Powder delivers a clean, delicious source of protein that blends beautifully into coffee, smoothies, or cold water. Our Superfood Bars, supplements, and full product collection are all formulated with the same uncompromising standard: the highest quality ingredients available, period. We also believe that outstanding customer service is not a bonus, it is a baseline. Every customer is backed by our 60 day money back guarantee, and our support team is committed to fast, fair, and genuinely kind resolutions every time. Whether you have a question about a product, need to adjust your subscription, or want to start a return or refund, we make the process simple, prompt, and stress free. We show up for our customers after the sale because that is when it matters most. Our subscription program is designed to put you in complete control. We send advance notice before every order so you are never caught off guard, and if something slips through unexpectedly, we will always make it right. Flexibility, transparency, and trust are at the core of how we operate. Paleovalley is more than a supplement company. We are a community of people who believe that nourishing your body with real, high quality food is one of the most powerful things you can do for your health and your family. Thousands of loyal customers across the country trust us not just for our products, but for the experience of being truly taken care of. If you are looking for a company that delivers on both quality and customer care, give Paleovalley a try. We back everything we sell with our guarantee, and we think once you experience the difference, you will never look back.
Coordonnées de contact
4,3
Excellent
706 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 95 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Great Customer Service
I have purchased several packs of their beef sticks, in fact I am a regular subscribing customer now. I had one minor issue that I contacted them about. It was resolved instantaneously during my one and only online chat with Paleovalley. Excellent customer service!!!
24 mars 2026
Avis spontané
Réponse de paleovalley.com
Hi there,
Thank you so much for sharing your experience and for being a subscriber, that truly means a lot to us.
We’re so glad to hear you’re enjoying the beef sticks and that your experience with our support team was quick and seamless. Providing fast, helpful resolutions is always our goal, so it’s great to know we delivered there.
We really appreciate your continued support and are grateful to have you as part of the Paleovalley community.
If you ever need anything, we’re always here for you at support@paleovalley.com
.
Warmly,
The Paleovalley Team
The company was okay to work with and I…
The company was okay to work with and I got my order relatively quickly and reliably. I cannot stand the taste of their bars. I bought the red velvet flavor which had good reviews but I honestly thought they tasted terrible. The texture and flavor really grossed me out. I had to eat one more today to make sure I didn’t care for them. I couldn’t even get through the bar. And the rest of the box went into the trash can.
24 mars 2026
Avis spontané
Réponse de paleovalley.com
Hi there,
Thank you for giving our bars a try and for sharing your honest feedback. We’re really glad to hear your order arrived quickly and that your experience with the company itself was a positive one, but we’re sorry the Red Velvet bars didn’t work out for you. Taste and texture can be very personal, and we know that what one customer loves might not be the right fit for someone else.
We never want anyone to feel like they’re stuck with a product they don’t enjoy, so if you haven’t already reached out to our support team, we’d be happy to make this right for you. Whether that means a refund, credit, or helping you find a different product that better matches your preferences, our team is here to help.
Thank you again for giving us a try and for taking the time to share your experience.
Good Drinks
My whole experience with Paleovalley has been positive. The bone broth protein powders (chocolate & caramel) are delicious, and they froth up nicely when I add a little skim milk. No need to add high-calorie cream, and it makes a nice afternoon cup of cocoa without the stimulation of chocolate!
Postponing my next order (due to having half my first order still sitting in the box they came in!) was simple. They were understanding and empathetic to my situation. They send frequent emails with positive messages, too!
Linda ws great to work with. Kudos!
19 février 2026
Avis spontané
Réponse de paleovalley.com
Thank you so much for your kind words! We’re really happy to hear that you’re enjoying the Bone Broth Protein powders, and the chocolate and caramel are definitely two favorites around here too. Using a little milk to make a frothy afternoon drink sounds like a perfect idea.
We’re also glad the subscription update process was easy and that our team was able to help in a way that felt understanding and supportive. We always want managing your orders to be simple and stress free.
It means a lot to hear that our emails and messages have been encouraging as well. Thank you again for taking the time to share your experience and for being part of the Paleovalley family.
The products are very high quality
The products are very high quality, and they have always been responsive to any questions or concerns. Highly recommend!
18 mars 2026
Avis spontané
Réponse de paleovalley.com
Hi there,
Thank you so much for your kind review. We’re really happy to hear that you’ve been enjoying the quality of our products and that our support team has been helpful whenever you’ve had questions or concerns.
Providing high quality products along with responsive, caring customer service is very important to us, so your recommendation truly means a lot.
We appreciate your support and are grateful to have you as part of the Paleovalley community.
— Paleovalley Support Team
The G. O. A. T.!
Initially, I would like to commend the exceptional quality of their product line. I have personally sampled the Beef Sticks, Venison Sticks, Pork Sticks, Superfood Golden Milk, and the Bone Broth Protein, all of which have proven to be highly satisfactory.
I recently encountered an oversight regarding the rescheduling of a subscription. The customer service team promptly addressed my request, facilitating an immediate cancellation and refund. I was particularly impressed by the professionalism and empathetic approach demonstrated by the representative who assisted me.
My continued patronage is assured, as it is uncommon to discover a company that not only delivers superior, natural, organic, and meticulously crafted products but also operates with such a high degree of integrity.
Overall, I am exceedingly pleased with my purchases and the exemplary service provided.
14 février 2026
Avis spontané
Réponse de paleovalley.com
Hi there,
Thank you so much for this incredible review. We truly appreciate you taking the time to share such detailed feedback about your experience. It means a lot to hear that you’ve enjoyed the Beef Sticks, Venison Sticks, Pork Sticks, Superfood Golden Milk, and Bone Broth Protein, and that the quality has met your expectations across the board.
We’re also very glad our customer support team was able to assist you quickly with your subscription request. Providing helpful, respectful, and empathetic service is something we take very seriously, so your kind words about that experience mean a great deal to us.
Our goal has always been to create products made with carefully sourced ingredients while operating with honesty and integrity, so hearing that this comes through to our customers is incredibly encouraging.
Thank you again for your support. We’re grateful to have you as part of the Paleovalley community.
— Paleovalley Support Team
I love the golden milk product/Hate Customer Service
I love the golden milk product. It's expensive, so I take advantage of promotions that come out and use "subscribe & save" options to get free shipping.
I received a coupon to "get a free gift for life" with a qualifying purchase.
I went online to cancel previous subscriptions, not realizing that the site is not processing the cancellations.
I go to place the qualifying purchase only to have the site say I am not meeting the requirements, which I was. It told me I had to "subscribe & save too". I did. I still couldn't process the order.
I called Customer Service and spoke to a very nice gal; who unfortunately didn't know what she was doing.
She processed the order for me. Pulled up my account. Never tells me that the current subscriptions were not cancelled and signed me up for another. She gives me inaccurate info on the gift for life.
24 hours later product arrives from the subscription I cancelled. I call again. They credit me the order, which is great. But this person tells me that I cannot do the order as I was told, to take advantage of the promotion and free gift for life.
I cancelled everything with them going forward.
It's so disappointing to work with US customer service that doesn't know their job. I love the product, not happy with the company.
9 mars 2026
Avis spontané
Réponse de paleovalley.com
Hi there,
Thank you for taking the time to share your feedback. We’re really glad to hear how much you enjoy our Golden Milk, but we’re truly sorry for the confusion and frustration you experienced while trying to manage your subscriptions and take advantage of the promotion. That’s not the experience we want for our customers.
Our team has since reached out to you directly, and we’re happy we were able to connect and work through the situation together. We appreciate you giving us the opportunity to make things right and come to a resolution.
Your feedback is incredibly valuable and has been shared with our team so we can continue improving both our systems and the support we provide.
Thank you again for bringing this to our attention, and for being a customer who loves the product. If there is ever anything more we can do for you, please don’t hesitate to reach out.
Warmly,
Paleovalley Customer Support Team
Bad customer service spoils the flavor of good food.
Their food is okay however their customer service really sucks big time. The only response I have been getting is a generic AI response. They make it very difficult to claim a free item offered by them. So for me it's not worth the trouble.
6 mars 2026
Avis spontané
Réponse de paleovalley.com
Thank you for sharing your feedback. I’m really sorry to hear that this was your experience, as that’s certainly not what we want for our customers.
Our support team is made up of real people who genuinely want to help, and we’d really like the chance to look into what happened with your free item and make sure everything gets resolved for you.
When you have a moment, please respond to the Trustpilot contact request we sent so we can locate your order and review the situation in more detail. Once we have that information, we’ll be happy to take a closer look and help get this sorted out.
We appreciate you bringing this to our attention and hope we can turn this experience around for you.
Great customer service if you purchase…
Great customer service if you purchase a product you don’t like. Absolutely love their Chocolate Bone Broth Protein mix and highly recommend!
6 mars 2026
Avis spontané
Réponse de paleovalley.com
Hi there,
Thank you so much for the kind words! We’re really glad to hear you had a great experience with our customer service team. Making sure our customers feel supported is incredibly important to us.
We’re also thrilled that you’re loving the Chocolate Bone Broth Protein. It’s one of our favorites too, and we truly appreciate the recommendation.
Thanks again for taking the time to share your experience and for being part of the Paleovalley community. 😊
THE BEST COMPANY!!!
Love love LOVE the meat sticks and bone broth! PaleoValley has amazing customer service, too! So nice, especially since it seems customer service at other companies and vendors really sucks. I am definitely TEAM PALEOVALLEY!
6 mars 2026
Avis spontané
Réponse de paleovalley.com
Hi there,
Wow, thank you so much for the incredible feedback! We’re thrilled to hear how much you’re enjoying the meat sticks and bone broth.
It means a lot to know that our customer service stood out to you as well. Our team works hard to make sure every customer feels taken care of, so hearing that truly makes our day.
We really appreciate you being part of the Paleovalley community and are so glad to have you on Team Paleovalley! 😊
They are a wonderful Company
I cannot express how wonderful a company it is. Literally anytime I've had any issue - no matter what it is, they took care of it. Example; one product flavor I wasn't feeling (not spicy enough for me), they were on it within 10 minutes. Fixed! No questions asked. However, they still always explained to me what they will be doing, or have done, in response to my issue. I've ordered a ton of product from them, several times, so l have interacted with them on more than one occasion. On another occasion, it was a s&h fee error, boom, instantly handled. Another, it was a small issue with the bottle of the delactable EVOO I purchased, which had nothing to do with them...boom, they replaced it straight away. Again, no questions asked, though l offered pics to explain further. They are extremely professional with such kind words in their interactions. You will never have an issue with them that they won't fix if they can.
I haven't even started on the quality products, which are absolute excellence. This review is just about my experience with the company. I give them a definite A+++.
6 mars 2026
Avis spontané
Réponse de paleovalley.com
Thank you so much for this incredibly thoughtful review. We truly appreciate you taking the time to share your experience.
It means a lot to hear that our team has been able to support you quickly and clearly whenever something has come up. Our goal is always to make things right and ensure our customers feel taken care of, so your feedback really means the world to us.
We are also very grateful for your continued support and for trusting Paleovalley with your orders over time. Hearing that you’ve had consistently positive interactions with our team is exactly what we strive for.
Thank you again for your kind words and for being part of the Paleovalley community.
Paleovalley products are great for your body and trusted!
Paleovalley has trusted products that work for my body and I feel good about the research that goes into their products.
4 mars 2026
Avis spontané
Réponse de paleovalley.com
Thank you so much for your kind words! We’re so glad to hear that you’re enjoying the products and feeling good about using them. A lot of care goes into the research and formulation behind everything we create, so it means a lot to know that it’s making a positive difference for you. We truly appreciate your support and are grateful to have you as part of the Paleovalley community.
Highly Recommended
We have been very happy with all aspects of our involvement with Paleovalley. Their products are top-notch and reasonably priced for the quality. We have noticed health benefits from the supplements and the food bars and meat sticks are excellent!
1 mars 2026
Avis spontané
Réponse de paleovalley.com
Thank you so much for your recommendation! We’re thrilled to hear that you’ve been happy with your experience and are enjoying both the supplements and the food bars and meat sticks. It means a lot to know you’re noticing positive benefits and feel the quality reflects the value. We truly appreciate your support and are grateful to have you as part of the Paleovalley community.
PaleoValley, The Best Company Ever!
PaleoValley! Hands down, this is the #1 best business out there! Their team is incredibly positive and supportive. When I accidentally ordered the wrong product and realized my mistake upon delivery, returning it and swapping for the right one was a breeze—no hassle whatsoever. They were so accommodating and never made me feel embarrassed about the mix-up.
Their products are simply the finest I've encountered. As a loyal customer for over a decade, I've never once had to question the quality—it's consistently exceptional!Without a doubt, the top company in the United States!
26 février 2026
Avis spontané
Réponse de paleovalley.com
Thank you so much for your incredibly kind words and for being a loyal customer for so many years. That truly means a lot to us.
We’re so glad our team was able to help make the exchange easy and stress free. Mistakes happen, and our goal is always to make sure our customers feel supported and taken care of.
It’s also wonderful to hear that you’ve continued to trust the quality of our products over the years. Your long-time support means the world to our entire team. Thank you again for being part of the Paleovalley community.
I have been using the Vanilla bone…
I have been using the Vanilla bone broth for almost a year and this company is great, truly. I also order the meat sticks when they have sales.(they often have deals with all of their products) Customer service is quick and always helpful!
1 mars 2026
Avis spontané
Réponse de paleovalley.com
Thank you so much for sharing your experience! We’re so glad to hear you’ve been enjoying the Vanilla Bone Broth and grabbing the meat sticks during our sales. It means a lot to know the products have been part of your routine for the past year.
We also truly appreciate the kind words about our customer support team. They work hard to be helpful and responsive, so your feedback means a lot. Thank you for being part of the Paleovalley community!
Fast and honest
The quick refund on my order when I couldn't use the chocolate bone broth due to my sensitivity to artificial sweeteners, was speedy. They had offered buy one get one free and they backed up the money-back guarantee.
I only gave it 4 stars because I really couldn't drink the chocolate one. The others may be great.
23 février 2026
Avis spontané
Réponse de paleovalley.com
Hi there,
Thank you so much for your thoughtful review and for sharing your experience.
We’re really glad to hear the refund process was quick and straightforward. When we offer a guarantee, we truly mean it. If something isn’t the right fit, we want to make it easy to make it right.
We’re sorry the Chocolate Bone Broth didn’t work for you. Taste preferences and sensitivities are very personal, and we completely respect that. At Paleovalley, we use natural sweeteners rather than artificial ones, but we know that even natural ingredients can affect people differently.
If you ever decide to try one of the other flavors, we’re always happy to help you choose one that may better match your preferences.
We truly appreciate you giving us a try and for recognizing our commitment to standing behind our products.
Very good
When I first received your product I tried one it was a little different than what I'm used to but after a few bites I found it very flavorful and enjoyed it thank you
15 février 2026
Avis spontané
Réponse de paleovalley.com
Hi there,
Thank you so much for sharing this.
We completely understand that trying something new can feel a little different at first, especially when it comes to food. We love hearing that after a few bites you found it flavorful and enjoyable. That means a lot to us.
At Paleovalley, we focus on simple ingredients and traditional preparation methods, so the taste can stand out in a good way once your palate adjusts.
We truly appreciate you giving it a try and taking the time to leave a review. Thank you for your support.
Great snacking product that is all…
Great snacking product that is all natural.
18 février 2026
Avis spontané
Réponse de paleovalley.com
Hi there,
Thank you so much for sharing this. We are so happy to hear you are enjoying our snacks.
Keeping our products simple, high quality, and made with real ingredients is something we care deeply about, so it means a lot to know that stands out to you.
We truly appreciate your support and are grateful to have you as part of the Paleovalley community. If you ever need anything, we are always here for you.
After a frustrating time with…
After a frustrating time with communication regarding order issues, I received a very thoughtful and generous answer to my unanswered questions. I have always loved their products, so stuck with them, though I was suspect of their customer care. With their recent response, I KNOW they care about their customers & actually go the extra mile.
Thank you, thank you, Paleo.
16 février 2026
Avis spontané
Réponse de paleovalley.com
Hi there,
This truly means so much to us. Thank you for giving us the chance to make things right.
We are genuinely sorry that your earlier experience left you feeling frustrated or unsure about our customer care. That is never how we want anyone to feel. Hearing that our recent response helped restore your confidence tells us everything.
Your loyalty, especially when you were unsure, does not go unnoticed. We are so grateful that you have loved our products and chose to stick with us. That kind of trust matters.
Thank you for your patience, your honesty, and your kind words. We are always here for you and will continue doing our best to go the extra mile.
A quick response
A quick response, someone who listens to you, and superior product is why my experience has been amazing. The support is excellent and friendly. They corrected a mistake, apologized and I truly felt like they cared about my experience. The service and product are top quality in my opinion !
16 février 2026
Avis spontané
Réponse de paleovalley.com
Hi there,
Wow, thank you for this. It means so much to hear that you felt listened to and cared for.
We are truly glad we were able to correct the mistake quickly and make things right. Owning it, apologizing, and taking care of you is exactly how it should be.
Hearing that you feel both our service and our products are top quality really encourages our whole team. We work hard behind the scenes to make sure your experience matches the standards we hold for our ingredients.
Thank you for your support and for sharing your experience. We are so grateful for you.
AMAZING COMPANY
I have been a PV customer for a few years now. I believe their products are superior and their Customer Service is outstanding. I use their Apple Cider Vinegar and it actually cured my acid reflux. Just ordered 3 more bottles. I will continue to be a customer and recommend to all my family and friends.
16 février 2026
Avis spontané
Réponse de paleovalley.com
Hi there,
This is so wonderful to read. Thank you for being part of the Paleovalley family for the past few years. Your continued support truly means the world to us.
We are thrilled that you love the products and have had such positive experiences with our customer service team. That combination is exactly what we strive for.
We are especially glad to hear our Apple Cider Vinegar has been a helpful addition to your routine. While we cannot make medical claims, it is always encouraging to hear when customers feel better and find something that works well for them.
Thank you for recommending us to your family and friends and for ordering more. We are so grateful for your trust and loyalty.
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