I had a subscription for meat sticks for about a year and was happy with them until recently. My auto ship arrived around every six weeks and I only had a few sticks left when the new ones arrived so... Voir plus
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Lisez les avis des autres
I had a problem with one of my orders, and the matter was resolved in no time flat! My customer service rep was kind and courteous, and offered me several suggestions in order to resolve my issue. Pal... Voir plus
I’m a big fan of PaleoValley’s protein powders. My morning shakes keep me fuller a lot longer than my previous protein powder I was using; which I have since dropped using. Love the superfood bars a... Voir plus
I currently have the meat sticks, original, jalapeño, and summer sausage and the coffee w caffeine! I love them both. I've dealt with customer service regarding other products I'm interested in etc. a... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
At Paleovalley, our mission is simple: create the most nutrient dense, clean ingredient products on the market and stand behind every single one of them. We believe that real food should be the foundation of a healthy life, and everything we make reflects that commitment. From sourcing to formulation to packaging, we never cut corners because your health is worth more than that. Our product lineup is crafted for people who refuse to compromise on quality. Our fan favorite 100% Grass Fed Beef Sticks come in a variety of bold flavors including Original, Teriyaki, and Jalapeno, and are made with no problematic ingredients, just real food you can feel good about. Our Bone Broth Protein Powder delivers a clean, delicious source of protein that blends beautifully into coffee, smoothies, or cold water. Our Superfood Bars, supplements, and full product collection are all formulated with the same uncompromising standard: the highest quality ingredients available, period. We also believe that outstanding customer service is not a bonus, it is a baseline. Every customer is backed by our 60 day money back guarantee, and our support team is committed to fast, fair, and genuinely kind resolutions every time. Whether you have a question about a product, need to adjust your subscription, or want to start a return or refund, we make the process simple, prompt, and stress free. We show up for our customers after the sale because that is when it matters most. Our subscription program is designed to put you in complete control. We send advance notice before every order so you are never caught off guard, and if something slips through unexpectedly, we will always make it right. Flexibility, transparency, and trust are at the core of how we operate. Paleovalley is more than a supplement company. We are a community of people who believe that nourishing your body with real, high quality food is one of the most powerful things you can do for your health and your family. Thousands of loyal customers across the country trust us not just for our products, but for the experience of being truly taken care of. If you are looking for a company that delivers on both quality and customer care, give Paleovalley a try. We back everything we sell with our guarantee, and we think once you experience the difference, you will never look back.
Coordonnées de contact
4,3
Excellent
706 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 95 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I had some confusion about an offer…
I had some confusion about an offer from Paleovalley. I sent an email asking my questions. They responded very quickly and cleared up my confusion. It was a very pleasant experience!
10 février 2026
Avis spontané
Réponse de paleovalley.com
Hi there,
Thank you so much for sharing this.
We are really glad you reached out and gave us the opportunity to clear things up. Promotions can sometimes feel confusing, so it means a lot that you felt supported and had a pleasant experience.
Our team works hard to respond quickly and make sure everything is clear and easy, so your feedback truly encourages us.
We appreciate you being part of the Paleovalley community and are always here if you need anything.
Top Notch Company
Top Notch Company. Great products - clean, pure, and great customer service. I love this company and I trust them.
Dr. Christina Winsey, in the Free State of Florida, the Republic of the united States of America
12 février 2026
Avis spontané
Réponse de paleovalley.com
Hi Dr. Winsey,
Wow, thank you so much for this thoughtful review. Your kind words truly mean a lot to our entire team. We work hard to provide clean, high quality products and responsive customer service, so hearing that you trust us is incredibly encouraging.
We’re so grateful to have you as part of the Paleovalley community. If there’s ever anything you need, we’re always here for you.
With appreciation,
The Paleovalley Team
I was about to run out of my last order…
I was about to run out of my last order & I needed to have my next order shipped asap.The delivery was made on the 6th of Feb.It was here before I ran out!Thank You.
27 janvier 2026
Avis spontané
Réponse de paleovalley.com
Thank you so much for sharing this!
We’re so glad your order arrived right on time. There’s nothing worse than getting close to running out of your favorites, so we’re happy everything worked out perfectly.
We truly appreciate you being part of our community and trusting us with your health. If you ever need help adjusting shipping dates or managing your next order, we’re always here for you.
Consistently delivered high quality…
Consistently delivered high quality flavor and ingredients for many years now that I have been a customer. They also are attentive at proactively responding whenever I need resolution of any concerns, however rarely one might arise
6 février 2026
Avis spontané
Réponse de paleovalley.com
Thank you so much for being a long time customer and for taking the time to share this.
It truly means a lot to hear that you’ve consistently experienced high quality flavor and ingredients over the years. We put so much care into sourcing and crafting our products, so knowing that it shows makes our day.
We also appreciate your kind words about our support team. While we always aim to get everything right the first time, we’re grateful for the opportunity to make things right whenever a concern does come up.
Thank you again for your continued trust and support. We’re honored to serve you.
Paleovalley beef sticks Rotten
Purchased Paleovalley beef sticks - Teriyaki. Several have spoiled inside the unopened packaging. It’s disgusting. There is NO access to their “contact us” webpage. No customer service contact numbers. I’d like to inform them that they could have a public health crisis on their hands and people could get sick and maybe worse. If they’re this irresponsible, do you really want to consume their products? I don’t.
9 février 2026
Avis spontané
Réponse de paleovalley.com
Hi there,
Thank you for taking the time to share this. We take any report like this extremely seriously, and we’re very sorry to hear about your experience. This is not something we expect or take lightly.
Our team has sent you a contact request through Trustpilot so we can gather the details needed to investigate this immediately. Please respond directly to that request so we can review the product information, lot details, and packaging and escalate this to our Quality team right away.
Food safety is a top priority for us, and we want to make this right while also ensuring there are no broader concerns. Once we connect, we’ll be able to take appropriate next steps.
We appreciate you bringing this to our attention and look forward to hearing from you so we can address this properly.
Paleovalley Customer Support
Superior and Prompt Customer Service
I emailed a request that my auto-ship order of beef sticks be cancelled. I was pleasantly surprised that was done in less than one business day. Some internet companies require the customers to go back to their website (which usually requires a sign-in) to process a request such as this. Paleovalley made this simple and fast. More companies should be like Paleovalley in this regard. The quality of their beef sticks is superior. IF they had a variety pack of flavors, I'd be an auto-ship customer for life.
17 décembre 2025
Avis spontané
Réponse de paleovalley.com
Thank you so much for taking the time to share this thoughtful review.
We’re really glad to hear the cancellation process was simple and handled quickly. Our goal is always to make things easy and respectful of your time, whether you’re placing an order, updating a subscription, or canceling one. Hearing that this stood out to you means a lot.
We also truly appreciate your kind words about the quality of our beef sticks. That is something we never compromise on.
And we love the idea of a variety pack. Feedback like this is incredibly helpful, and we will be sure to pass it along to our team. We would love to earn that “auto-ship customer for life” status one day.
Thank you again for your support and for sharing your experience with us.
Bad golden milk
I bought alot of their products over the years, but the last time I bought 4 bags of the golden milk they had changed the formula. Bought dozens in the past great stuff but my last order when I blended it as usual It made a disgusting brown frouth. Bitter and undrinkable. Call and complained and they sent for more bags. Said it was the same formulation. I drank enough of the stuff when it came out to know better. Same problem. Undrinkable, they should have left well enough alone. Even tried scooping the brown frouth off the top, didn't help. I really use to enjoy their products especially the bars and beef and deer meat sticks.. Now I just don't trust what their selling any more.
4 février 2025
Avis spontané
Réponse de paleovalley.com
Hi there,
Thank you for taking the time to share this. We want to be very clear that this experience is absolutely not expected, and we are genuinely concerned by what you described.
We have not changed the formula of our Golden Milk, and it should never taste bitter or be undrinkable. What you’re describing does not align with how the product should look, blend, or taste, which is why we would really appreciate the chance to look into this more closely and make it right.
Please respond directly to this Trustpilot review so we can reach out to you. Our team would like to gather a bit more information, including batch details, and work toward a resolution that feels fair to you. Longtime customers like you matter deeply to us, and we never want anyone to feel unsure about trusting our products.
Thank you again for raising this. We hope to connect with you soon and resolve this properly.
Great products and consistently good customer service
Great products and consistently good customer service. We've had a few subscriptions with Paleo Valley the past few years. Always professional and easy to work with.
3 février 2026
Avis spontané
Réponse de paleovalley.com
Thank you so much for the kind words. We’re really glad to hear you’ve had a great experience with both our products and our customer service over the years.
It means a lot to us that managing your subscriptions has been easy and that our team has been consistently helpful and professional. Longtime customers like you are the reason we do what we do.
Thanks again for your support and for being part of the Paleovalley community.
I love the products from this company…
I love the products from this company because they’re delicious and they seem to focus on producing healthy products in a conscientious way. I really love their Golden Milk and I have it every night after dinner with some half-and-half and some boiling water. I also love their bone broth and their snack sticks. I definitely like the direction they are going.
3 février 2026
Avis spontané
Réponse de paleovalley.com
Thank you so much for sharing this. We’re really happy to hear how much you’re enjoying the Golden Milk and that it’s part of your nightly routine. That sounds like the perfect way to wind down.
It also means a lot to know you appreciate our focus on thoughtfully sourced, health forward products. From the bone broth to the snack sticks, we put a lot of care into every step, so hearing this kind of feedback truly makes our day.
Thank you for being part of our community and for trusting us with your wellness. We’re grateful to have you with us.
Rancid before “Best By” date
Started a subscription and everything was fine. Eventually slowed down on my consumption and developed excess inventory. Cancelled my subscription due to excess product and getting tired of the meat sticks. Fast forward a few months - started finding sticks that just didn’t taste right (edible, but didn’t taste good). Fast forward a few more weeks - started finding a lot of sticks that tasted bad (several flavors). Checked the “best by” dates and they were still within several months of expiration. These meat sticks had been unopened and stored in my climate-controlled kitchen cabinets. Some were actually turning grey inside! 🤢
Called customer service to report my dissatisfaction. They noted my complaint, but offered no refund nor exchange due to the product being over their 60 day policy. Extremely dissatisfied with the product’s shelf life! Will not be ordering again…
3 février 2026
Avis spontané
Réponse de paleovalley.com
Thank you so much for taking the time to share your experience. We are truly sorry to hear about what you encountered with your meat sticks. That is definitely not the quality we expect from our products, and this is not typical of what our customers experience.
Our meat sticks are made without artificial preservatives, so proper storage and product quality are extremely important to us. What you described, especially with products still within the Best By date, is something we would genuinely like to look into further so our quality team can investigate what may have happened.
We did send you a Trustpilot contact request so we can review your specific case in more detail, including the lot numbers and storage conditions. If you are willing, please reply there so we can connect directly and work toward a resolution for you.
We truly appreciate you bringing this to our attention and would really like the opportunity to make this right.
Kindly,
The Paleovalley Customer Service Team
Customer service is worthless
I actually liked their products but their customer service NEEDS a great deal of work. Do NOT email them any type of questions, or ask for their help in an order, or subscribe & save because they will MESS IT UP!!! Then give you a lame story that they can not get back your original subscribe and save with the cost you were paying. REALLY? How stupid do you think I am??
I do not need this kind of DRAMA in just trying to change a subscribe and save. Worthless customer service operations. Did you go to school???
29 janvier 2026
Avis spontané
Réponse de paleovalley.com
We are truly sorry for the frustration and confusion you experienced. This is not the experience we want any customer to have, and we completely understand why this situation was upsetting.
There was a misunderstanding while adjusting your subscriptions, and we sincerely apologize for the stress this caused. Our team has reviewed your account and we are reaching out to you directly by phone to make things right and ensure everything is set up exactly as you originally requested, including honoring your Subscribe & Save pricing.
We appreciate you bringing this to our attention and giving us the opportunity to correct it. Your feedback is taken very seriously and will be used to improve our processes so this does not happen again.
Thank you for your honesty, and we truly hope to regain your trust.
Paleovalley Customer Support Team
BAD flavor
Taste is a subjetive thing but I found the vanilla flavored bone broth protein powder to be disgusting. It almost has a sour taste to it. The chocolate is palatable, but I wouldn't say it tastes "good". I will not be buying this product again and actually threw out the vanilla bag.
23 janvier 2026
Avis spontané
Réponse de paleovalley.com
Hi there,
Thank you for sharing your honest feedback. We completely understand that taste is subjective, and we are sorry to hear that the vanilla bone broth protein was not enjoyable for you. That is certainly not the experience we want anyone to have with our products.
While many customers love the vanilla flavor, a sour taste is not something we would expect and is something we would want to look into more closely. We would really appreciate the chance to review your specific order and product details so our team can better understand what may have happened.
We did send you a Trustpilot contact request. If you are willing, please reply there so we can connect with you directly and see how we can help resolve this for you.
Thank you again for taking the time to leave a review and share your experience with us.
Kindly,
Paleovalley Customer Support Team
Excellent products
I have been purchasing products from Paleo Valley for years, and have loved them all! I currently have a subscription for the bars and organ complex pills. I highly recommend!
28 janvier 2026
Avis spontané
Réponse de paleovalley.com
Hi there,
Thank you so much for your kind words and for being a loyal Paleovalley customer over the years. It truly means a lot to us that you’ve enjoyed our products and that you continue to trust us with your subscription.
We’re especially happy to hear you’re loving the bars and the organ complex. Your recommendation and support make all the hard work behind the scenes worth it.
We’re so grateful to have you as part of the Paleovalley community. Thank you again for taking the time to share your experience.
With gratitude,
Paleovalley Customer Support Team
Protein
I tried the beefsticks and enjoyed them although they are expensive. I also bought the collagen protein which didn't produce the results expected. I emailed the customer service and they resolved issue quickly and refunded my money. Reputable business
26 janvier 2026
Avis spontané
Réponse de paleovalley.com
Hi there, thank you so much for taking the time to share your experience with us. We’re really glad to hear you enjoyed the beef sticks and that our customer service team was able to resolve things quickly for you. We also appreciate your honest feedback about the collagen protein. Everyone’s body responds differently, and your input helps us continue improving and supporting our customers better. We truly value your trust and are grateful you gave us a try. Please don’t hesitate to reach out if we can help with anything in the future.
Happy to know Paleo...
I've been ordering from Paleo Valley for over a year, their Chocolate Protein Bone Broth a staple in my morning coffee. I recently tried the Meat Sticks and Organ Vitamins. Customer Service has been great when I needed assistance.
My only complaint is the BOGO advertising is disappointing. Though I get it every few months, it's never valid or honored because "you already used this offer."
24 janvier 2026
Avis spontané
Réponse de paleovalley.com
Thank you so much for being a loyal Paleovalley customer and for sharing your experience with us. We’re thrilled to hear that our Chocolate Protein Bone Broth has become part of your morning routine and that you’ve enjoyed the Meat Sticks and Organ Complex as well. It truly means a lot to us that our customer service team has been able to support you when needed.
We’re really sorry for the frustration around the BOGO promotions. We completely understand how disappointing it can feel when an offer isn’t eligible due to prior use. Our promotions are set up as one-time offers per customer, but we know that isn’t always clear and can feel discouraging when you see the deal again later.
We appreciate you bringing this to our attention and sharing such thoughtful feedback. If you ever have questions about current promotions or eligibility, our team would always be happy to take a closer look and help in any way we can.
Thank you again for your support and for being part of the Paleovalley community.
Warmly,
Paleovalley Support Team
This company is the best of the best
This company is the best of the best, the products are outstanding, the customer service it amazing, and the integrity is awesome. Only one missing piece. Would like to know in advance when a subscription is coming so I don’t get over stocked.
23 janvier 2026
Avis spontané
Réponse de paleovalley.com
Thank you so much for your kind words. We truly appreciate your support and are so happy to hear you’re enjoying both our products and our customer service. That really means a lot to our team.
We completely understand your feedback about wanting advance notice before a subscription ships. That’s a great suggestion and something we know would be helpful for many customers. In the meantime, you can log into your account at any time to view your upcoming shipment date and make changes, skip, or adjust your order before it processes. Our system also sends a reminder email before your subscription ships so you have time to update it if needed.
If you ever need help managing your subscription, our support team is always happy to assist. Thank you again for being part of the Paleovalley family.
Paleovalley products and customer…
Paleovalley products and customer support are both equally best of the best! The chocolate bone broth protein is my favorite!
23 janvier 2026
Avis spontané
Réponse de paleovalley.com
Thank you so much! That truly means a lot to us. We’re so happy you’re loving the products, and yes - the Chocolate Bone Broth Protein is a fan favorite for a reason 😄
We really appreciate you being here and taking the time to share the love!
Love dealing with them
Love dealing with them. I can adjust my subscription as needed or just purchase once. A regular on the maple bacon pork sticks. Yummy snack for on the go humans. Would recommend.
21 janvier 2026
Avis spontané
Réponse de paleovalley.com
Thank you so much for the love and for being such a loyal customer. We’re thrilled to hear how much you enjoy the flexibility of managing your subscription and that the Maple Bacon Pork Sticks are your go to snack. They really are perfect for on the go days.
We truly appreciate your recommendation and your support. Thanks for being part of the Paleovalley family and for sharing such a great review with us.
Awesome product and customer service
Awesome product and customer service. Had to cancel my subscription cause I got backed up with product so they cancelled and allowed me to return some product that had already been shipped. Love these guys.
21 janvier 2026
Avis spontané
Réponse de paleovalley.com
Thank you so much for taking the time to share this. It truly means a lot to us. We’re so glad our team could help make the subscription pause and return process easy for you.
We’re always happy to work with you so you feel supported every step of the way. Thanks again for the kind words and for being part of our community. We really appreciate you 💛
I love the products Palleovalley…
I love the products Palleovalley offers. I have a few favorites that I enjoy daily: the golden milk and jalapeno beef sticks. Customer service is also very responsive. Overall wonderful experience. Great products and great service.
20 janvier 2026
Avis spontané
Réponse de paleovalley.com
Thank you so much for taking the time to share this-it truly means the world to us! 💛 We’re thrilled to hear you’re loving the Golden Milk and Jalapeño Beef Sticks (two fan favorites for a reason!). It’s also wonderful to know our customer support team made a positive impression.
We’re so grateful to have you as part of the Paleovalley family and appreciate your kind words more than you know.
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