PH Jones Avis 

I phoned ph jones to seek help as I don’t have any heating or hot water and was told ph jones doesn’t deal with this, so I phoned my housing association out of hours and they said they will contact an engineer, I received a phone call from the same woman 4 hours later from ph jones who said we can’t get a hold of the engineer, it wont be till tomorrow morning, I was in tears and had to phone for help regarding my mental health because of this

the company left unfinished work. I've been calling for 3 months and they keep lying that they're coming. I've already lost 3 days of work. I don't recommend them to anyone

Thank you for helping me

This blonde women early ran me over while being on call 14/5/25 18:06
Reg:vk20cj0

I contacted PH Jones online to reschedule my appointment as the phone lines were busy. The process was straightforward, and Soban was very patient and helpful throughout. I was quickly given a new appointment for the following week when I was available. Overall, it was a good experience, and I’ll definitely use the online web chat support again.

Brighton&Hove Council property; Harry came to do a gas maintenance check which found a leak, but within spec, he called up to check what to do and the women in the office with apparently 'more than 30 year experience' knee-jerk response was 'shut it all down' which would have left a 84 year old with no hot water, no cooker, nothing! Lucky I was here as I queried this. Harry was good enough to check and Damon in the office said check and find the fault, which he did, which was a leak on the gas stove, which he isolated, and we have a new cooker on the way, no loss of hot water, no shut down. Thank you Harry, shame about the women in the office with '30 years experience'. Do our reviews make a difference?

Onwards sent an engineer to do a gas service. The guy that turned up was Italian in Liverpool area. Beware of him! he was in my house from 10.20 till 10.29 pretending to do a check on the gas. With being tired afterwards I realized he pretended to do check the gas. Cowboys! Really dangerous doing this what he did a horrible engineer. When you call up the women are useless on the phone & usually cut you off. The guys at customer service when you call up our more helpful I find.

My recent experience with PH Jones has been incredibly disappointing and stressful. Scheduling for a gas inspection was mishandled from start to finish. Appointments were made without consultation, leading to frequent cancellations that clashed with my work schedule. The engineers didn't show up as scheduled and failed to communicate their whereabouts or expected arrival times.

On February 24th, the engineer never arrived, and I received no notice. During a recent appointment, despite being assured a visit by 1 PM, no updates were given, and the engineer ultimately arrived hours late. Additionally, none of the staff I spoke with apologized for the inconvenience. One representative, Kay, unprofessionally blamed my landlord and was extremely disrespectful, also making me feel belittled and frustrated.

Receiving threatening letters about forced entries, despite my consistent efforts to be available during appointments, adds to the unacceptable service. This lack of professionalism and empathy has made the entire process unnecessarily stressful.

Also my neighbour faced similar issues, with PH Jones failing to show up at leaat 3 times.

I had a gas service today 1pm till 6pm the guy didn't turn up after waiting in all day. I called the office at lunch time to ask if they could give me an idea on the time and an ideal time slot. Because my son comes home from school & I can't cook anything for dinner while the guy is in the kitchen has he turns all the gas off. She couldn't give me a idea what time but said the guy would call me when he was near to my area & he didn't & he didn't show up. But they expect me to sit in all day again! Rubbish company if you're going to cancel you should send a confirmation text or call!!

Very helpful rearranging appointment

Job was raised with them by my landlord they didn’t attend the job and didn’t want to let me talk to a manager and rather than doing the job they booked it for the next day although the waters leaking through my ceiling customer service agents are very rude and disrespectful they do not take accountability for their poor service and make up excuses on why they can’t attend

Rude, arrogant and snooping engineer. Made my partner uncomfortable in our home and found him wondering the house on his own going into bedrooms and our lounge which is of none of his concern, he also started taking photos of our TV's

Well what can I say made appointment didn't turn up made out they phoned me to which I have no record i did have a boiler service by them but had another company wanting to check their work I wonder why? Do not use just look at their feedback worse than KT heating and they are the worst

Distressing. Awful. Worrying. Feeling hopeless.
To cut a long story short. Despite calling PH Jones Emergency repairs, I still have a poor Wood Pigeon trapped behind my fireplace for several days without food or water.
I have tried everything to help it, to no avail. PH Jones don't seem concerned. They have a'more than my jobs worth' attitude which overrides any concern for the poor creature, despite my pleading with them.

Shocking communication from them. Been waiting since April to get boiler fitted. Don't respond to emails and get fobbed off on calls. They don't even respond to complaint section.

I have no heating or water.
This company is probably the worst,
i have been given a 2 hour emergency call out 6 times today by ther call centre, no one has come, it is so cold.
Awful service.
5 negative stars here

Great response called today 8.01.2025
Within an hour Lily turned up,issue sorted . Thanks.

Excellent customer service. Easy to contact.

If I could give 0 stars I would after a saga of no heating or hot water for over a week in winter ph jones have been a mixture of poor communication and engineers that don’t seem to know what they are doing from parts not turning up then ordering the wrong parts it’s been a complete joke and would never want to use them again .

Today Ph Jones sent out a worker that knows what he was doing he was excellent he listened to the customer and he soon realised what the problem was in my home unlike the previous 3 men that had visited my home, today I struck lucky and they sent a good man that did a great job.and knew what needed doing, I've slated this company for sending idiots to my home this workman today was excellent it's a pity that all their workers are not as good as him, if phjones had any sense they would give him a Christmas bonus