Practice Plus Group Hospitals Avis 304

I had cataract surgery yesterday at the Practise Plus clinic in Rochdale.
I was a private patient.
Appointment was for 10am.
Was not seen until 10.20.
I had drops in my eye at10.37, but surgery was not carried out until noon.
No problem with the surgery or the staff,in fact very good.
BUT! I was not advised when seeing the surgeon that private patients are mixed in with NHS patients!.

So ,even though I was paying nearly £6k for the privilege I had to wait with everyone else.

I thought private patients would be seen on a different day, and would be in and out quickly.
Had I known this,I would not of booked with them.

I have a cousin who is in need of cataract surgery,and on hearing of my experience has booked elsewhere.

So.no complaints at all about the staff.

Be aware if you book with them.

Attended an interview at High Wycombe centre. Due to the receptionist failing to inform the interviewers, I was kept waiting 30 minutes.

I thought the interview had gone well, I was given a tour of the offices and introduced to a few people. Copies of my passport and ID documents were taken by one of the interviewers.

Almost one month later, Practice Plus has not followed up with interview feedback, despite my contacting them three times for feedback.

Many would class this as rude of Practice Plus.

Massive thanks to Michael at Emerson's Green Bristol Hospital in the booking department. He was the ultimate professional but with a wonderful human side. It was an emotional time for me, booking a potentially life changing appointment and he just made me feel so at ease and just treated me like a person rather than just a number. He explained everything and was very patient with me. This man needs a good pay rise,he is a credit to the team at the hospital. Thank you again Michael, now put the kettle on and make yourself a much deserved coffee 😊

The staff were excellent and so friendly. The only problem was I had a message informing me I had an appointment but no details what it was for and as I was waiting for another appointment as well I was unsure what this one was for.

In order to try and cut NHS waiting lists I decided to have a prostate MRI done at the Shepton Mallet clinic. When presented to my consultant he told me that the quality was not good enough to be of use and arranged for me to have an NHS one.

I got a letter to this effect from the consultant and presented it to the clinic. After several email and calls they told me that after review they had decided to stop doing this type of scan and would refund my money. However, it has since taken many weeks, emails and phone calls to get that refund.

I won't be using them again.

Hip Replacement.
Consultation was very good. The staff were very atentive. Process could be better. Once I confirmed I would like to proceed had to make another appointment for pre operation with nurse and anesthetist.
This will be in 4 weeks with op 4 to 6 weeks later.
They advertise op 4 to 6 weeks after seeing in the consultant. This is 8 to 10 weeks. Hence 4 stars rather than 5
Andy Miles

Had gynae surgery on NHS with Mr Dartey. Excellent experience from start to finish. Felt very safe and cared for. Mr Dartey makes you feel really at ease. The hospital is clean and modern and the staff are absolutely excellent. Appointments were always on time - never and waiting. My results from the surgery are better than I could have hoped for. Highly recommended.

The clinical staff and support staff were Very helpful and attentive, could not do enough for you,I had a total knee replacement and couldn't not fault them , I would of given 5 but the catering let them down.
Several times got order. wrong and being served on paper plates.was a let down If they food on proper plates food would of tasted better .

Had my knee surgery on 5th July 2024 at Emmerson Green hospital in Bristol staff were lovely. Woke up couldn't have wished for 2 nicer ladies who got me pain relief and when I was ready sent me down stairs to recoup before going home I was told I would be given more pain relief down there if I needed it and that the surgeon would come to see me before I went home. I was met by 2 miserable ladies who asked if I wanted a tea or coffee and a basket of biscuits were put in front of me and that was it until they came back and asked who was taking me home and where were they? I called my husband who came straight up stairs whilst one of the nurses handed me a letter and told me I could go home.
So I went home on the Letter it said I would be contacted Saturday or Monday to see how I was ( I was not contacted) and also I was told I would have a follow up appointment in 6 weeks. It's now been 6 1/2 weeks and I've called them. My knee is swollen and sore. They apologised on the phone and gave an appointment for 6th September some 9 weeks after my surgery. I thought I might have slipped through the net but after reading some of the reviews it seems like a regular accurance.

I had a successful hip replacement at Emersons Green at the end of June. Everyone from the initial consultation to discharge the following day, and the telephone aftercare checks were thorough, courteous and helpful and I am very grateful. I would have no hesitation in having treatment there again.

Was booked in for a ACL reconstruction 12th August.. It was then cancelled whilst I was waiting to go for surgery and I was sent home.
I now have to wait 4-5 days to be told a new date for the surgery.
As a self employed trade man who went private to avoid NHS wait times / cancellations, seems like it has just been false promises from the practice plus team.

I had a cataract operation yesterday 6th Aug 2024. My appointment was at 10:45 and I was taken through to the operating suite within minutes of arrival.
I was treat with professionalism, curtesy and friendliness. Having had all of the pre-op drops I was taken through to the operating theatre and again treated as above and introduced to the operating room staff. The operation went according to plan with no discomfort felt. After some time in the recovery room with coffee and biscuits, I was returned to reception where my wife was waiting. Total time from booking in to leaving was two hours.

I thoroughly recommend this facility at Devizes

I am 3/52 post op for my Gastric sleeve surgery and everything has been absolutely amazing and straightforward.

I was made to feel relaxed and calm from the moment I arrived for my surgery.
The nursing staff were kind and caring.
They reassured me and were informative about what would happen when I was taken/transferred back from theatre.
I had no pain thanks to the regular analgesia that was given to me. I was encouraged to be mobile which helped my recovery alot. The Surgeon Mr Vasas came to see me after the surgery and again the following day. I was discharged with the relevant verbal, written information and advice alongside my TTOs.
My incisions have healed well, no issues with infections.
I've had follow up wirh john Finney my dietician and I am reassured he's available if needed.
So happy I chose this hospital for my life changing surgery. The weight is coming off. The money I paid is a good investment for my new healthy life.

From my first enquiry about a knee replacement everybody was professional, helpful and friendly. The whole process was made easy. Operation day was potentially stressful but all staff made me feel at ease and explained what was happening. Post operative support was great and I am very happy with the outcome.

Feels like high pressure sales like plastic surgery.

They are very keen to take your money but won't give you treatment date ...just it is 'normally around...weeks'.

Also expect you to give your medical details to sales staff.

Think carefully before you trust.

A colonoscopy has been booked for me. The date arrived and I had not received the prep. So it was cancelled. Another one booked and no prep has arrived. First time they apologised, but this time they have said they were both attempted to be delivered, but I wasn’t in…the woman on the phone accused me of not receiving the prep. If so one tried to deliver it, don’t you think they would let me know and try again sometime. But no, nothing. The woman on the phone was not polite and put the phone even though I said thank you but I would like to cancel. I worked as a nurse in endoscopy for years and have not e perienced anything so unprofessional..

I paid for a private MRI scan with Practice Plus Emersons Green and upon leaving I was told my results would be with my GP within two days which I was very pleased with as their website says results within three days.
Ten days later I am still waiting, I've rung numerous times only to be given many different excuses and told it can take up to ten working days!
Not impressed.

Excellent care and aftercare following my hip replacement operation, I felt well looked after and kept informed throughout the whole procedure.

I had a hip replacement in March 2024 at Shepton Mallet. From the consultation to surgery, (4 weeks as a private patient) the appointments were quick to schedule and very thorough and the staff extremely helpful and knowledgeable.
I spent one night in hospital, and the staff were absolutely excellent.
The only negative for me was the lack of support from the physio department. Rushed appointments when in hospital.
The booklet to follow does see you through the basics during those critical weeks post-op but the next option to speak to a physio was at the three-month check-up. With a very physical job to get back to, I had post op questions and was treated as nothing more than a nuisance.

Excellent service all round. The efficiency is superb, nothing is too much trouble.
The medical staff and the administration staff are excellent.
One great feature is the follow-up and after service.