Quality Bath Avis 

Dov is truly AMAZING. Fabulous customer service, knows his product inside and out, plus great prices! A truly unexpected fabulous experience when you are paying for expensive bathroom fixtures. When we ran into a problem that I had ordered something incorrectly, he had a reasonable alternative fix. Just great!

Great customer service! Quality Bath helped me get a replacement faucet right away!

Great selection of top brands, good prices, and top-notch customer service. Working with Josh, Adina, and the rest of the Quality Bath team is always a pleasure, and they truly go above and beyond. Highly recommend!

Dov contacted me that one of the items I had chosen was the wrong finish and corrected it for me! Very helpful

Akiva has helped us with several purchases for a historic building that we are restoring. He is all things that are missing in the construction trades... fast, honest and absolutely lives to help. It has been such a pleasure working with Akiva and the Quality Bath team.

100 percent follow through with an exchange - seamless experience.

Chaya was so responsive to our problem with a two year old Newport Brass faucet. The single lever faucet was leaking. She was able to identify the issue and get the appropriate part ordered and sent to us (under warranty) to resolve our problem. The process was fast and efficient. Thank you Chaya!

Chaya did a great job hunting down my questions with Buster+Punch as the assembled product in box was not clear on needing to disassemble it prior to installation. They did me a solid favor making an exception returning some items unopened as well. Very responsive and supportive.

I am in the process of renovating my property and dealing with many vendors and merchants. So far, Layla at Quality Bath has been the most attentive. She has responded in a timely manner with a great attitude. This has made a big difference. I would shop at Quality Bath again.

Akiva responded quick and provided the information I requested

Haven't received the item yet but the customer service (Akiva) was prompt, helpful and a good communicator.

Everyone at Quality bath are professional, but Akiva goes above and beyond. He is always attentive, knowledgable, and precise, while processing orders at lightening speed!

This is a top-notch company to deal with. There was a manufacturing defect with one of the door locks I purchased, and Chaya was incredibly proactive and helpful in following up and getting the matter resolved quickly. Her level of customer service was truly exceptional and unparallelled these days. I won't go anywhere else from now on. Highly recommend!

Chaya provided exceptional service. Her thoughtful approach to resolving my problem was further enhanced by her pleasant attitude. Treat her well!

After the manufacturer did not ship their product in a manner that was needed, Adina immediately contacted the manufacturer and took the appropriate steps to correct the manufacturer's deficiencies. Adina did an excellent job in communicating her action plan and had excellent follow through to make things right for the customer. This gives me a great deal of confidence making future purchases with Quality Bath.

Ordered the parts for a wall hung toilet costing nearly $900. Learned when it arrived that it would not work with our plumbing. They would only take back 3 of the 4 boxes (which were never opened) and required me to pay freight shipping of nearly $400. Avoid if you think you might need to return any part of your order. I called and explained the situation but they offered no help.

Very poor return experience. Aside from restocking fees and forms to fill out, the company refused to even look for my return shipment, based on the fact that i used USPS service to ship it. They claimed it was their "policy" to only accept returns shipped by UPS or Fedex but not USPS. They also require that Customer pays for, and arranges return shipment. I view their behavior as theft.

First of all, Quality Bath is one of very few online retailers to carry the top-end premium line of Robern medicine cabinets - they have products that are not available from others. Second, shopping was easy. My sales representative Akiva answered emailed questions almost instantly, and was available via phone if I had needed to talk. Delivery is scheduled to occur today, about three weeks earlier than they promised!

Ruthie was great and quickly resolved the issue.

Helpful, fast and great to deal with.