Samsung Avis 

My daughter ordered a phone on a Sunday night. by Monday there was no sign of an order on the site. she called their one Irish "helpline" Tues and it went to voicemail. she emailed them and got a generic response. wed again she spoke to two different people one on Irish line that basically said she would look into it and hung up. the second call was to Samsung.uk helpline who said that they could not say what irish site was doing????. Thursday again the " live chat suggested it was her fault and then that the phone was not available...this after confirmation of sale Sun night. well she bought it using flexifi and then Samsung insisted it was a flexifi issue. as this was their third different excuse my daughter called flexifi who immediately told her that the phone was purchased sun night and everything was in order. The contact at Flexifi then called Samsung.ie
( they obviously have lines public dont) and within 10 minutes my daughter had an email detailing her order and within two hours got a shipment notification.
This tells us, the public two things
Samsung want your money
Samsung won't help you
I would never deal with these people as they stand for everything that is bad in business. distant call centers where phone response workers answer phones without a clue as to your order and arrogance on a whole new level to actually blame the buyer, the financier and the warehouse without so much as knowing the order number over a period of four working days.
suffice to say without the intervention of flexifi the phone would not have been sent.
Outrageous site with an abysmal helpline and worse " live chat" that churns out placebo rhetoric

Happy with the S7. Have to say i was pleasantly surprised

Purchased a €15 phone case on Samsung Ireland online. Product arrived damaged. I as a customer am expected to pay the return postage. Shocking service. Will never order directly from Samsung again. Very disappointed. When I contacted Samsung they told me this was written in their terms and conditions.

Been waiting a month for my Samsung Watch Active 2 to be picked up for repair. I understand the current climate is difficult, but it seems they haven't even got record of my entry of the repair! the watch simply stopped taking charge and its not even a year old. Really disappointed with the product and the level.of customer service as the ticket seems to constantly swap representative and just seems really weak and not accurate. Would like a replacement at this stage

I bought my Galaxy tab S6 in Dec'19 and bought the keyboard notebook to protect it. The case comes in a sealed pack so you can't examine the product thoroughly. The following day I opened the case on my lap and the hinge magnet failed, My brand new tablet fell onto the floor and the screen shattered. I failed to have any success at registering a complaint with Samsung, and the dealership I bought it from simply refunded the money I paid for the case. I recently (very reluctantly) bought a second Samsung case as I had decided that I wanted the option of dex functionality. The following day the adhesive attachment failed. The S6 tablet is superb, the keyboard case COULD be the same if 1) The keyboard could be locked onto the tablet once in place, and 2) The adhesive fixing was replaced by a clip-in frame, which would also provide corner and edge protection.. I would never again trust its hinge security. I have successfully replaced the factory adhesive with a proprietary heavy duty mounting tape. Samsung need to refine the product design if it is to continue to sell it at such a very high price point.

Samsung series 7smart TV.
Disappointed. I had assumed a smart TV would function much like a tablet but not so. The TV comes preloaded with a selection of app but you can't download your own. It even blocks the screen mirroring from your smartphone of certain apps. Basically you get Netflix, prime video, rakuten tv, apple TV and a web browser. A very big waste of money. I still have to connect a media box to access the content I want. If I could still buy a standard TV I would have saved a least have the price.
I really like Samsung phones I've been using them for over 10 years. But I wouldn't recommend their TVs or wearables major let down.

Great looking TV's and your Galaxy phones give Apple a run for their money. Your QLED TV's not as good as Sony

The customer service is extremely bad they hang up 2 times in 1 day the phone just because they are not able to answer to simple questions like "Why samsung pay is not working in ireland and if there is any plan of fixing this problem in the near future " and " if esim for galaxy watch will be available in Ireland in the near future " basicly the girl on the phone had no idea what i was talking about, it is absurd for a big company like Samsung to have such a pure customer service and to put on the ireland market at full price products that don't do what they promised to do.. i am a fan samsung, and i feel disappointed. Hopefully they will improve in this side o their business.