Samsung Avis 

Steer well clear of samsung 4 months waiting on repair to washing machine to be told today my machine is out of warranty.even though the engineerr they sent 3 months ago didnt say it eas out of warranty’ which it is not as this is a machine that had a fault with the drum
Dropping and they replaced the drum and the exact same thing happened a little over a year later. The absolute worst customer service ever as long as i live i will never use samsung and i will make sure that anyone who asks to never ever buy sam sung

An expensive TV was delivered faulty, reported immediately.

This is being dealt with by the alternative solutions team. 6 weeks on, over 3 hours international calls from Ireland to the UK support hotline (usually no answer), multiple e-mails looking for update on the agreed replacement, still no reply.

Delay is caused by high volume of calls. This shows Samsung products are poor quality and unreliable.

Give up with samsung. Both washing machine on April and she already broke. Now already 1 week trying to get samsung authorised worker to solve the issue. Samsung company don't want to provide any contact and advising me to gel local plumber to solve electrical problems! So the warranty on them products is only fake label. Stay away of them!

Never again to purchase a Samsung Products. I purchased a brand new TV last September (our third Samsung tv). After a couple of weeks, there was a faulty issue. A first engineer reported for a replacement but Samsung insisted that it will be repaired. A second engineer informed me that it will take 7-15 days for the parts to arrive. That long period of time is unacceptable. It's a brand new TV, there shoul be no faulty issue at all. I am really frustrated and I should listen to my sister not to buy Samsung products.
I have a Samsung phone, our third Samsung TV, and a headphone, in short I am a Samsung man before this experienced. We are moving house and we are planning to purchase a freezer and washing machine. But with this bad experienced, I have to change our plan of purchasing another brand.

Aweful!
I am without my phone for 2 month now!!!!
My phone broke and I sent it to Samsung to fix it by warranty. Week later my old phone arrived saying it cant be fixed and said someone will call me for solution. No one called, I had to call myself. In two month time I called about 4 times and they keep making promises and apologising to me that they can't find a replacement. Customer care promissed they will follow up after my complaint and will call me to ask if I got it or not, no one called of course. How hard it is to replace the phone if it is in stock on your website? I don't care you don't have used one in stock, your customer is without phone for 2 month!!! I was offered a refund, but it was a present for me so Its not a solution for me. If you can offer a refund, why cant you just send me a new Galaxy S21 Ultra? I am giving it 5 more days and I am going to see what my solicitor will say.

I bought a tv cost 1200€ after 1 and half year the screen go off i call the representative of samsung to get a replace they said that the tv have only 1 year guarantee when actually it have 2 years by the manufacture .That is a tru example that this brand is a scam,absolutely waist of money ,no customer service no education they are nice up untill received yiur money after they like monkey,all they say is i dont know avoid thi brand its totaly sheets product in all areas.

Had an issue with my S21 not charging. Customer support were very helpful and attentive. Arranged repair, collected by courier, brought for repair in Dublin and returned within a week fixed with no charge. High recommend.

I bought a phone hoping to get it before leaving on vacation. The next day delivery ad is pure rubbish, it arrived when I was gone 5 days later. I cancelled the order after 2 days but they delivered it anyway. I returned it by registered mail and no word or sign of a refund almost 3 weeks later.

Fridge handle broke after only a few months of use on this expensive fridge. Supposedly Samsung has a 1 year parts and labour warranty until you call them. They said only manufacturing defects covered and not misuse. I don't know how using the handle provided to open and close the door counts as misuse but they were very dismissive and adamant it wasn't covered, giving only a phone number for the nearest repair shop which turns out to be 60 miles away. Handle is badly designed with plastic on plastic mechanism so is a design flaw to my mind. I've had much cheaper fridges for 10+ years that never had this problem. Very poor design and support. Would steer clear.

I got you on that. Kindly stay connected as I hand you over to our Sales Support.
I was connected 7 hours until 8pm and that repeat every day.

Bought a dishwasher for €700+ and it broke within 3 months, fine it happens.

However not receiving a replacement 2 months later is not acceptable!

Their level of contact regarding this has been deplorable, to the point where I have had to send a legal 7 day demand letter!

Samsung really needs to have a serious chat with themselves!!!!

I pre-ordered a Samsung Galaxy S21+. Within a week of owning my €1000+ smartphone I realised something was severely wrong with it. The battery life was less than 1/3 of what most people were reporting online, the device heats up constantly when in use and grinds to a halt when trying to use the camera, and it had issues charging.

So I got in touch with Samsung support, via the live chat on their Irish website. I was assured that since this was a new device there would be absolutely no problem getting it exchanged for a new, hopefully properly working, unit. They told me to just call support and explain the situation and things would be sorted in no time.

I called support. After 10 minutes of calling out order numbers, e-mail addresses, names and dates, they realised "Oh, this is an order made from our Irish website! Sorry, we can only handle UK orders." I was given a phone number for "the Ireland shop support team"... which was dead. I tried calling at various times, and nobody ever picked up. It was always a computer voice saying "Samsung support is not available." Over the next 2 months or so after this there was a constant back-and-forth of me calling the support number on their Irish website, which sent me to their UK support, them giving me non-existent phone numbers, phone numbers where a robot voice simply tells me "Samsung support is not available", e-mail addresses from which I never got any reply, and arranging for the Ireland shop support team to call me which they never did despite arranging callbacks several times.

After several *months* of this ridiculous game, I finally out of the blue got a call from someone who works for Samsung support. She apologised profoundly for what a mess this whole process had been, and took my e-mail address to get in touch with instructions on how to return my device and get a replacement. At this point, I thought things might finally be about to get sorted out.

That phone call was 2 months ago. It has been 6 months since I received my faulty device, and to add insult to injury this €1000+ phone with terrible battery life and borderline unusable camera has now also developed a faulty charging port, so I can only charge it wirelessly (so very very slowly). I have not received anything from Samsung since, via phone, e-mail, or even carrier pigeon (which considering the quality of their "high-end" devices and the incompetence of their support department may be a more reliable means of communication they may want to consider).

At this point, I can only assume Samsung is either unable or unwilling to perform the simple task of sending out a replacement device.

If Samsung does want to get this sorted out, this is their absolute last chance to get in touch with me and get this sorted out before I open a claim via the courts.

I bought a monitor but the stand was a bit wonky and tilted to one side. I went online to talk with their team about a replacement part as everything else worked so it would have been a waste to return the whole thing. Conversation went on for over an hour but their customer support were very nice and sent out a replacement part in a week. Great service all round from them.

Worst service ever.... no contact for ireland sale team. All the calls for redirect to uk. Bad experience

Very bad or no service. I have been reporting to the store for a month that the washing machine works very loud and is only 2 months old and no one has spoken to me so far.It turns out that they no care about the customer since he has already bought the product

bought a Samsung tablet 10.1 5 months ago it been sent for repair twice and they cant solve problem I'm now waiting for the couriers to come and collect it again this is just 1 day after being returned to me it has spent nearly 2 months being repaired between being back and forward from my home to repair shop so if this review helps anybody so they don't have the stress of this problem ill have helped someone .3 days later still waiting for it to be collected to go back to repair shop for some one to factory reset it which is easily done but doesn't solve the problem which is the download speed. which is 1.6 Mbps where it should be some where near 250 Mbps.

Samsung note 20 ultra back at the fonefix repair centre 3 times in a month because it keeps turning off and they cannot locate the fault Samsungs answer send it back again the Samsung Customer Support team are non existant I'm still waiting on that magical call from their support team I was always a Samsung user from the note 1 but now iPhone is looking good to me I'm very unhappy with having a this brick of a handset

No support. Bought a TV several days ago, money was taken right away and no sign of order update. No answer from support, UK support can't help either.

Har ett Samsung Kylskåp RR35H61457F 350l ,sedan några år. Varit ganska nöjd, håller sig isfritt och och funkar bra, lågmält.Skulle gärna ge det 5 stjärnor om inte inredningen är så dåligt.Designen är mycket plastig, har fått byta en hylla i dörren en gång på grund av sprucken plast och det var dyrt ! Värst är att hyllplan är nästan omöjliga att göra rent.Klart plexiglas är ingjutet i vit plast med allahanda profiler för att styrka konstruktionen, som samlar smuts och gör renhållningen super besvärlig. Värst är att hyllplasten vid ingjutningen samlar smuts, nyligen köttsaft från en sprucken förpackning. Man kan inte ta isär hyllplanen utan smutsen sitter fast i fogarna.Den som har designat detta elända har tydligen inget begrep om hygien och sådan konstruktion vittnar om mycket dålig omtanke hos Samsung

I bought a Samsung RS53K4400BC American fridge in March 2017. 2 weeks ago the fridge freezer stopped working, it would not power on. The main PCB board for Fridge Freezer was found to be the fault, it cost €240 to get the fridge repaired. This is a know problem yet Samsung would not cover it under warranty and never issued a recall to have the faulty PCB board to be replaced. I am very disappointed with the service when a refrigerators should last anywhere on average 12 years. Samsung told me "This is not what we like to hear." and then said "They recommend getting in touch with the closest service centre to get it repaired". They didn't even read the message I posted saying it was already repaired.