Banking itself is fine but the on-line experience has been poor. Every time I log in I get error messages and have to reset everything. It doesn't allow for you having saved (securely) your log-in dat... Voir plus
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Lisez les avis des autres
We have invested with Secure Trust continuously since 2011, and are highly likely to continue doing so. Good rates, great administration support, people you can talk to easily and highly efficient p... Voir plus
I appreciate banks with good, simple to use apps that have the right level of security. Secure Trust Bank has a great app and it is easy to move around, find the information you need or open or close... Voir plus
It’s easy to use if you remember all your security questions. If you struggle, there is customer service number with real human to assist you which is very good. Great for savings but expects a day o... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
At Secure Trust Bank we provide simple, transparent savings accounts and business finance.
Coordonnées de contact
Yorke House, Arleston Way, B90 4LH, Solihull, Royaume-Uni
- 03451 117 092
- securetrustbank.com
4,5
Excellent
4 k avis
Demande des avis aux clients
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The app was easy to use and every…
The app was easy to use and every transaction was clear to see.
16 juillet 2026
simple to organise savings account
Straightforward to organise new savings account. Have since used the account which proved very easy using the app.
16 juillet 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
A week after applying online…. and absolutely nothing!
Assisted my mother opening an online Easy Access Account as recently advertised on Martin's Money. Went through the online application, all successful. Subsequently no email, no correspondence, no nothing. Absolutely nothing at all in the way of an acknowledgement. A week later literally nothing has happened, and there is no account. Quite incredible really. It's made me wonder if this is some scam outfit trying to harvest data. Anyway, you snooze you lose as they say. Now opened an alternative online account, which took all of about 10 minutes to open and fund. Secure Trust Bank - you really need to get your act together! Woeful.
16 juillet 2026
Avis spontané
Réponse de Secure Trust Bank PLC
Hello,
We are very sorry to hear about the difficulties you experienced when attempting to open an Online Easy Access Account for your mother, and for the lack of communication following the application. We understand how frustrating it must have been not to receive any acknowledgement or correspondence after submitting the application.
Once an online application has been successfully completed, the system should automatically generate an application reference number to confirm receipt of the application. This reference enables us to locate the application and provide updates or request any additional information if required. Unfortunately, without this reference, we are unable to trace the application through our records.
Kind regards,
Sophie
their website is easy to negotiate and…
their website is easy to negotiate and moneys can be moved quickly. however I was disappointed not to be advised when a similar savings account was offered with higher interest rate
16 juillet 2026
Funds in wrong account
Transferred funds into Secure Trust, it was put in the wrong account, frustrating interaction with customer services trying to get to the bottom of it. Irritating 'safeguarding' process too, try not to make any noise like counting your security word letters or they think someone is coercing you and ask invasive questions about who is in your house. I know its covering themselves but again its world gone mad. Written to CEO who hasn't responded yet ...mmm trust by name but maybe not by nature
16 juillet 2026
Réponse de Secure Trust Bank PLC
Hello Mrs Owen,
We appreciate you taking the time to share your experience with us. Please accept our sincere apologies for the difficulties you encountered as a result of an error on our part when transferring your funds. I can confirm that this matter has been thoroughly investigated and the necessary action to amend this has being taken.
We are also sorry to learn that you felt uncomfortable during the security verification process due to your interaction with one of our customer service agents. We take feedback of this nature seriously and regret any distress or inconvenience this may have caused.
Kind regards,
Sophie
It was an easy manoeuvre the website…
It was an easy manoeuvre the website was easy to follow , I just answered the questions in front of me and it all happened.
15 juillet 2026
Easy to set up a new savings account
Easy to set up a new savings account. Good rate with monthly interest option. Timely communications. Super experience
13 juillet 2026
Quick and efficient
14 juillet 2026
Nothing overly wrong with bank just a…
Nothing overly wrong with bank just a very poor app to navigate (keep needing to reboot) and they are not 24/7 customer service
23 juin 2026
Réponse de Secure Trust Bank PLC
Hello Mr Robertson,
We appreciate you sharing your feedback regarding our app and customer service hours. We are actively working to improve our mobile app service.
Kind regards,
Sophie
I was able to open a new Instant Access…
I was able to open a new Instant Access account paying more interest than my existing Instant Access account and transfer the balance across online in about 5 mins. It's a shame that Secure Trust Bank didn't automatically amend the interest rate on my account without me having to go to the trouble of closing one and opening another. That would have made my experience 5 star.
15 juillet 2026
A seamless and effortless process to…
A seamless and effortless process to set up a easy access account. 👍
13 juillet 2026
Show it all
My only comment is you not showing complete message so that one has to click for more
15 juillet 2026
Transfer In Cash Isa
As soon as I completed the Transfer in form for the Cash ISA and submitted it online they kept me informed of the transfer process by email.This meant I didn’t need to keep phoning to check on progress. Thank you
17 juin 2026
staff excellent ,but computer system in…
staff excellent ,but computer system in place is not fit for purpose .
13 juillet 2026
Réponse de Secure Trust Bank PLC
Hello,
We appreciate your feedback regarding our computer system. We are actively working to improve its functionality, we are sorry for any inconvenience this may have caused.
Kind regards,
Sophie
Experience perfect been with this bank…
Experience perfect been with this bank for a few years and staying
15 juillet 2026
FRIST CLASS SERVICE
13 juillet 2026
The person I spoke to was very helpful…
The person I spoke to was very helpful and answered all my questions.
Thank you very much.
15 juillet 2026
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