Banking itself is fine but the on-line experience has been poor. Every time I log in I get error messages and have to reset everything. It doesn't allow for you having saved (securely) your log-in dat... Voir plus
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Lisez les avis des autres
We have invested with Secure Trust continuously since 2011, and are highly likely to continue doing so. Good rates, great administration support, people you can talk to easily and highly efficient p... Voir plus
I appreciate banks with good, simple to use apps that have the right level of security. Secure Trust Bank has a great app and it is easy to move around, find the information you need or open or close... Voir plus
It’s easy to use if you remember all your security questions. If you struggle, there is customer service number with real human to assist you which is very good. Great for savings but expects a day o... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
At Secure Trust Bank we provide simple, transparent savings accounts and business finance.
Coordonnées de contact
Yorke House, Arleston Way, B90 4LH, Solihull, Royaume-Uni
- 03451 117 092
- securetrustbank.com
4,5
Excellent
4 k avis
Demande des avis aux clients
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The ease of completion the application…
The ease of completion the application form and transferring the monies proved to be very easy.
The confirmation mails were also very satisfying.
14 juillet 2026
Very easy to set up an account
Very easy to set up an account. Transaction notifications are very good. Current interest rate is competitive.
14 juillet 2026
They were very helpful and offered a…
They were very helpful and offered a good range of accounts.
14 juillet 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Disappointing communication setting up ISA
Secure Trust offer an excellent ISA rate, so I opened an ISA, planning to transfer from another provider. I received a form from them saying my other provider needed it completed to be able to transfer. I had no other communication from Secure Trust and assumed all was fine (it takes up to 15 days for the process to complete usually). When I received the invitation to write this review I decided to check that all had completed successfully, to find that there was 0 in the account and it said “closed”. I had received no communication from them to say there was any problem. I contacted them and spoke to a helpful customer service representative who told me that the other provider was waiting for the go ahead from me. (Despite the form sent giving that authority). The issue could have been resolved easily with an email from either ISA provider so was disappointed that hadn’t been sent. I was informed that the ISA is still open so can transfer the funds.
I feel the other provider is more at fault as their communication has been atrocious.
Hopefully this hiccup will be unusual, so I am happy to continue with Secure Trust.
14 juillet 2026
Réponse de Secure Trust Bank PLC
Hello Mrs Jerome,
Thank you for taking the time to share your experience regarding your ISA transfer. We appreciate how frustrating the delays and lack of communication during the process must have been, and we sincerely apologise for any inconvenience caused.
Upon reviewing your account, I can see that we sent the required manual transfer form on 17th June and again on 24th June. Unfortunately, as Trading 212 is not currently part of the digital ISA transfer service, the transfer must be completed manually. This means the process can take longer, as we are unable to proceed until the completed form has been received by the transferring provider.
I am pleased to hear that one of our customer service representatives was able to assist you and provide clarification regarding the status of your transfer. Whilst the delay was largely due to the manual process required, we recognise that clearer communication throughout the transfer journey could have helped to avoid some of the frustration experienced.
We value the trust you place in us and appreciate your patience while this transfer progresses. We are also pleased that your ISA remains open, allowing the transfer to continue without further issue.
Kind regards,
Sophie
Exceptional Customer Services
I am deaf but i found their Customer services exceptional in their helpfulness. I came away from the call completely satisfied which has not been my opinion with other banks
14 juillet 2026
It was very quick
It was very quick, very efficient and all my questions were answered
14 juillet 2026
First class service
Fantastic service from member of staff and very easy to chose product
10 juillet 2026
Very helpful and polite advisor.
Very helpful and polite advisor.
Been very happy with service received since opening account a few years back
13 juillet 2026
Fast efficient and effective.
13 juillet 2026
Very good service
Very good service. Prompt replies to queries and good App. Interest rates can be amongst the best in the market ( but not always)
10 juillet 2026
Very happy with current interest rate.
The product is good with a good interest rate. I found registering for online banking less easy than other banks and went round in circles a few times before being successful.
13 juillet 2026
quick and easy on line process
10 juillet 2026
All went smoothly with the tech
All went smoothly with the tech, a rare experience in the age of technology !
I was informed by email every step of the way. Great communication.
I have other accounts with this bank. I have had cause to call customer service. I was connected immediately to an agent who answered my query. A great human service !
10 juillet 2026
Easily accessible call centre when I…
Easily accessible call centre when I needed to check something regarding transferring money to new account and then quick and simple online process, very impressed.
8 juillet 2026
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