Secure Trust Bank PLC Avis 

No problems, straightforward to deal with.

Quick respond new to query. Helped sort issue I was having

All went smoothly with the tech, a rare experience in the age of technology !
I was informed by email every step of the way. Great communication.
I have other accounts with this bank. I have had cause to call customer service. I was connected immediately to an agent who answered my query. A great human service !

Easy to use - so far so good!

Easily accessible call centre when I needed to check something regarding transferring money to new account and then quick and simple online process, very impressed.

Only just joined but everything seems simple and well laid out. Phone contact was quick also.

Solid offering, recommendation on Money Saving Expert site. True test, and reason for review, was the willingness and capability of the staff with whom I spoke after getting product up and running. App is also very easy to use

Extremely easy to set up account. The app is great and very simple to check balance etc. Interest was paid promptly. My initial impression of this bank is really good.
I have not had reason to call their customer service number yet. For me this is really the acid test as so many banks fail miserably with their customer service.
Time will tell.

Very easy to deal with and even though I opened an online account, I like the fact that you can pick up the phone and actually speak to someone if necessary.

Quick and easy to set up a new account on my phone with this new bank It wasquick and easy.

Easy to open account

Very easy to set up.

Very easy to open an accounts, FCS guaranteed & good savings rates. Also the App is useful.

It's a very straightforward process to open an account. There are no complicated forms to fill out and send off, and everything is confirmed quickly.
The savings rates are very good, and there is no fuss about bonus rates, etc to complicate things.

Very kind and helpful customer services.

Very straightforward and everything done when it was supposed to be. Customer service very helpful

Very polite in communication helped fix 2 people with access to on line system. Very patient and understanding for two elderly people.

The process to transfer ISA was time consuming as needed me to send off a letter.
The help chat messages are automated and not always timely.
I managed to transfer easily via electronic notice using a different banking app instead.

Had a had easy experience, no issues and very pro active in sorting any issues.