Surefire Local Avis 91

I feel this company is either incompetant or corrupt. I called them to eliminate my services except for hosting my web site. We agreed on a price to host my web site. I stopped receiving invoice notices from them and I assumed things were as we agreed upon. Later, I did an audit and found out that they were debiting my account every month without notifying me. They refused to admit wrong doing. They hide behind the previous "monthly agreement" that I verbally terminated. I will be suing them and filing a complaint with their state attorney general.

Do not use this company this is the worst company to ever exist, based in my experience they took long time (1 month) to gather information and 3 months to have website ready. We did not got many leads like they advertised we would. when trying to communicate with them, you have to wait about 2-3 days for them to return phone call/emails. They were very persuasive in trying to get you as a costumer but once they do they’re not very consistent whenever you need them.

I should have read their reviews before we committed to sign a 6 month contract with this company. We should not have signed up with this company. We saw our lead flow plummet when we joined. Big mistake. They offered credit on two months of marketing. Lead flow did not improve and now we are on probation with a national dealership because our sales dropped so dramatically with this firm. I have expressed my dissatisfaction with my representative. i asked to speak with managers and others higher up on the ladder on the phone and emails. I received no response. I am in theory still under contract but have already signed up with my old marketing company. Do not trust anything this company tells you.

These guys do not do anything they promised and then hand you off to another country. After finally leaving them, they continue to bill me. What a scam

They actually have a very slick looking platform. Just don't expect that it will translate into any leads. They promise a lot. I did the 3 month commitment. I saw zero increase in leads. I didn't cancel soon enough. They require a 30 day notice to cancel. So basically you will always pay one more month aftet you decide to calcel. So I paid $2400 for zero increase in leads. Seeing these reviews now, I feel like an idiot.

I wish I was able to give them a zero star… or actually I wish I could give them Negative 5 stars! We have used them for approximately six months and spent thousands of dollars on them. And have gotten zero results. I have tried to cancel three times and they always somehow talk me out of canceling and say they are going to give me free ad campaigns to help boost leads. The only leads I get don’t even pertain to my industry, are from out of state or out of the country or just straight spam. I am a home service provider, which had informed them many times that we only operate within a certain mile radius from our base location. So I feel they must be extremely incompetent in their job or they just don’t care. And every time I ask for cancellation, they tell me it is a super long process and I cannot just cancel. Whatever you do do not use this company. You will be extremely disappointed and will regret spending the thousands of dollars it cost.

They insisted on adding a tracking number to my website and directories. I said No, they added anyway and said it's how they track the leads that come in. I caved tried number worked for a week, then it didn't for over 3 months, before I wad made aware. I told them to fix it and add my number also incase something happened again. Same out come. They didn't do anything to make it right just excuses. They charged me to basically ruin me did nothing to correct the issue. They are they worst company I've ever delt with.
Your response is a lie, you never fixed or addressed the issue. I hired another company and fired them for not fixing the issue you created. That non-working number is still on some directories and I can't get it removed for some reason. I think I'm going to sue you since you admitted to the issue.

Buyer Beware! They say that after 3 months, if their work doesn't pay off, you will get a free website. All the while charging you at the beginning of each month. However, when you cancel, they will wait a couple months, and take a couple more months on the way out, then cancel your website.

In addition, I kept telling them that I want my phone number on the website, and I told them that they said the website was free. They finally acquiesced and put my website up with my phone number. However, if someone leaves me a lead on the website, they still use their software to capture the lead, rather than emailing the lead, thereby using this as evidence to re-capture the fraudulent charges, even after your bank refunds you the money.

This company is a total snake in the grass, but I bite back and am filing a civil suit against them!

They claimed that they were giving me a discount at 1,300.00 per month, and begged me back at 800.00 per month. However, there are plenty of providers for half or less.

Recommendation: When you cancel any service, get a notarized letter of cancellation, bring one copy to your bank and send another registered mail to the service provider. Let's stop this kind of fraud on small business that work too hard for scammers like this to just come along and because their method works, they simply keep repeating it, taking advantage of hard working people.

0 Stars, I love when I read "do not believe the one star" Surefire Local is the worst company you can go with, Promises from the beginning , we will fix your website, we will fix your google, we have someone that works directly with google, they out source all of your work to the Caribbean, (oh the owner lives there one employee said)
From the first phone call with there Sales rep he promised went over a lot of things, would hang up until he made a sale, very convincing. I Tried to cancel One month in, then I got a call from Ashleigh, supposed to be some upper management. she was surprised they have not fixed my website, along with even fixing my google connection with them, after paying $1500 a month for two months she lowered my plan because she realized nothing was being done. Again a month past NOTHING we were done, called to cancel (good luck trying to reach anyone) after multiple attempts to cancel nothing, they again charged my card, after finally I received a call with a Retention Manager who said he couldn't believe nothing was done and said he would cancel me and he said he cant believe Surefire is even in business. 2 weeks later AGAIN a charge, again no-one responds to emails, and forget about calling. I am finally going to call my credit card and dispute this transaction as I canceled months ago.. DO YOURSELF A FAVOR Don't go with this company they will cost you money with no outcome. I cant believe this company is even in business. I will be posting this on other platforms to warn you hard working companies to not waist your money. They have no empathy for small business.

Look below everyone. They replied. No explanation of why they continued to charge my card after canceling.

This is what I mean. No apologies. No we will send your payment back to you. Nothing.
They outsource to the Caribbean. You don’t mention that on my onboarding call.

Your guy Nelson didn’t even know what a KPI was.

Why don’t you tell everyone why you charge our card two month is a row after canceling.

Once again. Perfect example.
0 Stars

Horrid company. Horrid customer service. Stole over 3k - did absolutely nothing for it. They were late on everything and then refused to stop billing LONG after they severed the business terms and I sent them verified emails to cease and desist - they STILL billed, still send notifications as though they are still doing anything. They just walked with my money - now I’m stuck suing them. Save your time and money. Go with someone more reputable - these guys graduated from used car salesman tactics. Horrid experience - start to finish.

Based on both my experience and the overwhelming pattern of similar reviews, Surefire Local appears to operate on a model of aggressive sales promises followed by weak execution and poor follow-through.
Customers are sold on the idea of increased leads, visibility, and growth, but many report paying for months with little to no measurable return. When results don’t materialize, explanations are vague, accountability is lacking, and responsibility is often shifted back to the customer.
One of the most consistent issues is communication. Numerous reviewers describe unanswered emails, unreturned calls, and long delays when trying to address concerns. Once payment is secured, responsiveness seems to drop significantly.
Billing and cancellation are major red flags. Multiple customers report difficulty canceling services and allege that charges continued even after cancellation requests were made, forcing some to dispute charges through their bank or credit card company.
Another serious concern raised repeatedly is control over websites and digital assets. Several reviewers claim their website or online presence was taken down, withheld, or not properly transferred after ending the relationship. For a small business, this can be extremely damaging and disruptive.
Additionally, many customers describe the services as generic and overpriced, with templated content and automated strategies that do not justify the cost or match what was promised during the sales process.
Overall, the consistency of these complaints strongly suggests systemic issues rather than isolated cases. If you’re considering Surefire Local, proceed with extreme caution. Get everything in writing, confirm ownership of all digital assets before signing, monitor billing closely, and don’t rely on verbal promises.
This review is posted to warn other business owners so they can make a more informed decision.

My experience with Surefire Local has been nothing short of frustrating from start to finish. The service itself was extremely disappointing — I saw no measurable results, the communication was inconsistent, and my account manager kept changing without warning. Despite repeated follow-ups, nothing was ever delivered as promised, and I eventually decided to terminate the relationship after months of wasted time and money.

To make things worse, weeks after ending services and paying all balances in full, they charged my card again without authorization. Their support email bounced back as undeliverable, and there has been no response or accountability from anyone at the company.

As a licensed contractor who runs a professional business, I take integrity seriously. This kind of behavior — both during service and afterward — is unacceptable. I’ve since filed a dispute with my bank and reported the incident to the BBB.

If you’re a small business owner looking for reliable marketing or lead management, do not trust Surefire Local. Save yourself the headache and find a company that values honesty and transparency.

Reply to their reply: it is not an post billing as you took thay money from my prepaid google billing. I do not believe you are lying but again this shows how unorganized you are. Who issues a refund and then rebills? Makes zero sense and i disagree. There were supposed to be 2 refunds for my lsa balance and i told you to keep the one to pay for any outstanding "services" (really our contract balance). UPDATE' They billed me again which is the 3rd time after i canaceled and they promised it would never happen again. At the advice of Wells Fargo i filed a complaint with the FTC. I was contacted by them to run Google LSA and SEO. They salesguy seemed to really know his stuff. The app seemed to be top notch. After the first month we started to see trouble. Each time we would have calls with someone (always a different person) they seemed to know less and less. It became obvious they had issues with staff and lack of training. We saw no improvement in our SEO and LSA. After speaking with a person named Brian and telling him I would pay the last month and cancel, he said "We have spent none of your LSA money, let me credit that to your next month and give me a chance to fix this". Then they tried to hit my credit card again, and then again, and then again. After a very heated discussion with someone who claimed to be their CFO, it became obvious he did not know basic accounting principals. I will say they did refund part of my LSA money and if it would have ended there I would just have walked away. Today they hit my CC again, I had to call my bank and filed a fraud claim. I honestly believe they have a good concept, they have just executed it very poorly. That is my take, in my opinion I would not use them, but that is one guys opinion. Honestly, I had a much better experience with other companies and freelance SEO/LSA people.

They were the worst because I spent so much money and never saw a return on investment for it. They were nice when I spoke with them, but other than that- do NOT go with them.

I had an extremely disappointing experience with this company. They promised the moon but did absolutely nothing to deliver on their promises. I was paying $5,000 a month, yet it took five months just to get a website launched. Unfortunately, the website was only up for a month before they took it down without any explanation. Overall, I feel like I was scammed and wasted a lot of time and money. I would strongly advise caution before working with this company.

This Company excels in Software and has brought all of my Marketing together in one platform. I am impressed with their knowledge of how to get my company ranking on Google!

I am a self employed contractor.
I have wasted too much money, and become overwhelmingly frustrated dealing with this company. Zero Results.
I am actively trying to end my relationship with this awful company and end this horrible experience and Waste of Money.
Zero Stars
Do Not Use

In response to SureFire Local Response: I read your canned response, and based on the other reviews for your company, I believe Austin's actions are the norm and that you do not take feedback like this seriously - I was able to guess the CEO's email address - pretty easy to do actually - and pinged him with a very legitimate concern to no response. I believe in the power of reviews, and all I can hope is that potential customers are diligent with their research, read this review, and then read your other reviews and make the best decision for their company needs. I did shorten my review to make it easier for others to read; so thank you for giving me that opportunity while responding to your canned response.

I run the office and a fair part of operations and had a Surefire Local sales rep call our company – Austin Adams – and of course he does the typical “can I speak to the owner” and he uses the owners name like they’re old friends and I’m just going to put him through without getting more info. I was very clear that I’m the person to talk to with regards to our online presence and marketing materials, and that I’d give him my email address so he can send me their info and I’d do my diligence in researching them out to see if it was a good fit for our company. Austin, of course, wants to keep me on the line for as long as possible, and asks for 30-seconds of my time… five minutes later and I’m stuck in that loop bottom of the barrel sales people rely on because they have no skill, tact, or professionalism – Surefire’s best of the best, the voice of their company to solicit customers. I state again that I’m happy to give him my contact info, will research them, and follow up with Austin within one week. Austin made another limp attempt to keep me on the line; in this case he asked if he offended me in some way – of course I was calm and professional during the entire phone call, gave him the benefit of the doubt and listened to his “30-second” spiel that took over five minutes – but I reiterated that I’d be happy to give him my contact info and go from there. We ended the call, and not more than two minutes later, I hear the owner of the company take a call on his cell and tell the caller that he’s not interested. I asked the owner who that was, and of course, it’s Austin who somehow got hold of the owner’s cell, and tried to do an end-around. Disgusting, shameful, and about as unprofessional as a company can be. I deal with marketing calls every day, and I always do my diligence to research them, and have several great partnerships with respectable companies that I trust and value; but Surefire Local will never be one of them because I can’t trust a company that relies on such disgraceful tactics – if you can’t follow a simple direction that could benefit all parties involved, then you obviously don’t care enough about that relationship to be relied upon.

Terribly unprofessional. The owner jumped on a call after I canceled a meeting with his sales representative and tried to berate me for not using their services. I cannot say what their services are, but I can firmly say they will never ever ever get my business.

I represent businesses for a living and am pretty well-versed in sales. This company needs to take a few courses on selling. Otherwise, they can go back to trying to twist people's arms, which may have worked for them in grade school.

About a month or so ago, I received a cold call from Surefire and took the time to listen to the sales pitch and learn about what they offer. I politely declined, explaining that our budget has already been allocated for the year, but that I’d be open to revisiting the conversation in a few months as we plan for next year.

Rather than responding professionally, the salesperson acted like a rejected teenager. He immediately became defensive and began talking down about our website, calling it “terrible” and claiming it needed “a lot of work.” He also criticized the software we currently use, saying we were wasting money. His tone throughout the call was condescending, and he even scoffed at my responses.
His reaction to a respectful “no” was a major red flag. Instead of understanding my position, he tried to discredit the decisions I’ve made for my business. And when the call ended, he didn’t even say goodbye — just hung up.

Today, I received another cold call from Surefire. I'm not sure if it's the same gentleman I spoke with previously, but it sure seems like it based on how the conversation went. I politely declined their services, but was once again met with interruptions and persistence. I reiterated that we weren't interested but, before I could finish my sentence, the sales rep hung up on me!

Based on these calls alone, there's no way I'd consider working with this company. What a terrible first (and second) impression.