Surefire Local Avis 91

Edit: Surefire owes us 2 months of payments which will be minimum $6000. The refunded not even half of that amount without any proper discussions with us and are calling it fair and issue resolves. We are extremely disappointed and will be filing a formal BBB complaint. No small business should ever work with Surefire Local.

After more than 2 years of service we decided to go in a different direction. We contacted them on May 30th, 2023 to terminate our service. After lot of call forwarding we were able to get assurance from an employee that it will be taken care of and we might see charges in June but they will be reverted back promptly. Its July 17, we have called them and talked to them multiple times. They still have not sent us any cancellation confirmation and they keep charging us more money.

Here was our experience with Surefire Local. Salesman sold us the concept of 6 to 8 solid business leads per month for a certain budget. Prepaid for a 6 month contract. Took 2 months to get website up and running. When the leads did not show up as advertised, we were told to spend more money. Received 6 to 8 leads total over an 8 month period. Absolutely terrible experience. Buyer beware.

Broken promises, dishonesty, and flat out no customer consideration! This company is impossible to work with. They made a false claim that they would have a website built in a month but it took them nearly 3 months to go live. When you request changes they take weeks to respond if at all. The nifty little review link they set up for us was never even completed so our customers were receiving requests for reviews to a broken link. When this was brought to their attention they said it was our responsibility to program the links for reviews. They are the software company hired to make our job easier and we have to do the programing? No one ever explained this in the onboarding process.
When the customer contact email was broken for weeks our customers were unable to submit an online request and Surefire NEVER responded to this issue so we had to hire an outside agency to repair the most important part of a website.
We finally demanded a cancelation in January which was ignored until we demanded again after a week of being ignored. The response was they will not be able to cancel, this is a year subscription and they will have to charge the full amount (not a prorated amount or an early termination amount, THE WHOLE AMOUNT)!
We responded with proof of their constant ignoring of our ongoing issues and lack of consideration for customer service. Always we are responded with we will have an internal discussion about your situation. Again we are forced to be the once that initiate the follow up after patiently waiting a week for a response. The answer is always "I just got an answer". They said they were discussing it at that very moment in the previous email a week earlier and only when we send the demand for a response do they suddenly "have the answer".
Here it is March and after dozens of emails the dishonest sales has called last week to offer a reduction in our paid service to the basic plan for $499 a month for the remaining 3 months of our subscription. He has darted the question of whether or not we would be required to do another 1 year subscription if we agreed. Once again we are also waiting for a response to our last email confirming the offer of $499 a month for the remaining portion of our subscription without a renewal. We also requested a credit for the past months since we requested the cancelation in January.

Consumers beware - Don’t hire SureFire Local! The company made promises they did not keep. They claimed to be consistently working on our websites over the last few years and charged us $1500 per month, when in fact after initial set up, the websites were not being worked on, not updated, not monitored and are to date a complete mess. We tried to contact our Account Manager repeatedly to discuss and resolve the issues and she would not answer calls or emails. We asked for refund and did not hear back. The “attempt to clean up the mess guy” then called only recently and tried to do the hard sell on us to keep our business/cash flow. He made unapologetic excuses for the poor performance of the company, which only confirmed to us that we should have never hired Surefire Local in the first place. We are still trying to get a refund for months of non performance and still trying to officially cancel our accounts with them so we can move on to a more ethical company. They do not make the cancellation process easy as they want to continue to take your money for as long as they can. Potential consumers - the reviews are all telling as to why you should not do business with SureFire Local!

Surefire's Local Sales Team promised us a lot. We signed up for the 3-month contract and they said we would be getting all of these amazing benefits, like content publishers who are ready to publish articles on our site every two weeks! But it didn't work out that way because after 2 months there was still nothing published nor had any search engine optimization been done. PPC Ads were not launched after 2 months which is what I specifically asked about
Digital Marketing Strategist is a joke! I never even had a call with a marketing strategist, only with the account manager!
They have been avoiding us for months. We sent a cancellation ticket and they didn't respond, so we stopped using the software after 2 month because it obviously doesn’t work if you can't even get in touch with them! Also our contract lasts no longer than 3 months—how did three turn into six? This is highway robbery as far as I'm concerned since clearly this company has no intention of honoring its commitments

Don’t be fooled by the incentivized and paid reviews. This “team” made false promises of what they were going to deliver. Three months in and I’m about to have to call my bank to dispute several charges that they continue to make to my account, even though I called and emailed asking to resolve it separately. Sean was my nonexistent “account manager” and Amanda was the “website lead.”

Again, I advise this company to either make things right with an unsatisfied customer, or just stop trying to fool people altogether with a very basic software and no customer service.

Don’t be fooled by the PAID reviews.

Never got off the starting block. Our agreement going into it was that they would not need or request admin access. That's the first thing they did once they got paid. I'm not looking forward to the battle got get my money back.